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Citadines on Bourke Melbourne

4.5 of 5 131-135 Bourke Street, Melbourne, Victoria 3000, Australia
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Citadines on Bourke Melbourne
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Citadines on Bourke Melbourne
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1,067 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (305)
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Sydney
Contributor
15 reviews 15 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

While seemingly set up to provide medium to long term serviced apartments, it's surprisingly good for short stays as well. No fuss or overhead as you'd expect in other high rise city hotels - just the place to get in and out of efficiently with a good night's sleep when traveling for business. Basic but modern, well equipped, clean and... More 

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Invercargill, New Zealand
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We had a two room unit, bedrooms a bit small, but that was due to the huge beds, comfortable with great facilities, good location, one block from China Town. Tram stops right outside, 7-11 across the road.

Was this review helpful? Yes 3
Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review

Dear John E, Thank you for your kind review of Citadines on Bourke Melbourne, it's fantastic to read you had a pleasant and comfortable stay at our Apart’hotel. We hope to see you again next time you are visiting Melbourne! Warm regards, Shannon R Marketing Executive Citadines on Bourke Melbourne More 

Staffordshire
Top Contributor
98 reviews 98 reviews
39 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

an apartment is a perfect choice in the city. The tram stops outside and is free in the CBD and come every few minutes. There is some building work next door at the moment and if you want any view get a room at least 8 floors up. There is a restaurant downstairs but we didn't use it. There is... More 

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Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review

Dear Duffel, Thank you for taking the time to provide feedback on your recent stay. We are pleased to read you enjoyed the central location of our Apart 'hotel and the convenient access it provided you to Melbourne's tram network. It really is a great way to get out and about to see all of the city. If you choose... More 

Wollongong, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

Very noisy due to construction next door and room location opposite lifts when i asked about the noise staff were very unconcerned and offhand airconditioner stopped working staff member came to fix this and patronisingly suggested pressing the on button would work she then had to replace room key in slot as that was the problem. bed uncomfortable due to... More 

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Ainsley B, Manager at Citadines on Bourke Melbourne, responded to this review

Dear Hazo1964, Thank you very much for providing your feedback both via Tripadvisor and recently also via our Ascott Limited website. We truly apologise for your Valentines’ day stay experiences. Following from my previous email to you directly addressing your experiences above, I would like to comment on your bedding. We certainly understand that our King Split beds may be... More 

Surfers Paradise, Australia
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

My partner and I spent 3 nights here for our 5th year anniversary and would happily return again and again! Upon checkin we were warmly greeted by Vaia at reception, who was a great help to us during our stay. We couldn't believe how wonderful the room and views were as we were lucky enough to get a high floor.... More 

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Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review

Dear Ciaran M, Happy Anniversary, we are delighted to read you thoroughly enjoyed your Citadines experience, and our location provided you with the perfect home-base to explore Melbourne. It will be a pleasure to share your praise and thanks with Vaia, she will happy to hear she contributed to your memorable stay. From all the Team at Citadines, we hope... More 

Adelaide, Australia
1 review
5 of 5 stars Reviewed 1 week ago NEW

We stayed for 4 days with 2 rooms. The rooms were great had a excellent view and were comfortable. Charlie at the front desk was awesome and very helpful with everything we needed. The tram was just outside our hotel so we could leave and catch it to go all around the city and just a short walk to the... More 

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Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review

Dear Sarah C, Thank you for taking the time to share your Citadines experience with us. We feel privileged to read your review of our Apart'hotel and are so pleased you thoroughly enjoyed your time with us. It will be a pleasure to share your praise with Charlie and our Guest Service Team, they take great pride in making sure... More 

New Delhi, India
Senior Contributor
44 reviews 44 reviews
27 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I unfortunately belong to the old thinking, where the customer ALWAYS came first. In current times it is not only distressing to observe that while the board rooms of most corporations would continue to believe that is their gospel guiding principle,the ruling body thinks only cost and profit. When that translates into is a "lip serving" approach that is extremely... More 

Was this review helpful? Yes 1
Ainsley B, Manager at Citadines on Bourke Melbourne, responded to this review

Dear Nippik, Thank you for taking the time to provide your feedback on your recent stay at Citadines on Bourke Melbourne. We are disappointed to read you did not enjoy your time with us at and your our Apart'hotel did not meet your expectations. Please accept our sincere apologies for the impression our Guest Service Team has left with you,... More 

1 review
5 of 5 stars Reviewed 1 week ago

This was my second stay at Citadines on Bourke and I had a fabulous time! Room was lovely – clean and a great size, bed was very comfortable. The view was AMAZING! I stayed in room 2204, in an Executive Studio Apartment, so I had beautiful views of the CBD, from Southbank to Melbourne Central! Definitely recommend a room on... More 

Was this review helpful? Yes
Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review

Dear NYGirl2313, Welcome back! Thank you for taking the time to let us know all about your return stay at Citadines. We are so happy to read that you loved the view from your room, found our apartments clean and spacious and enjoyed our central location. It will be a pleasure to share your praise with our Guest Service Team,... More 

Ettalong Beach, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here in Melbourne for 5 nights for our anniversary. We stayed in room 2501. There are 25 floors - we managed to score the top floor which was nice! However i would recommend room 2502 and 2503 would have perfect views. We did have lovely views but were up against another building. Friendly staff! Very... More 

Was this review helpful? Yes 1
Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review

Dear Hannah G, Congratulations! Thank you for choosing to stay with Citadines to celebrate your anniversary. It is lovely to read you enjoyed your visit, found our Guest Service Team friendly and were impressed with our central location. We hope you had fun exploring and discovering all the sights of Melbourne from our doorstep! Do let us know next time... More 

Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in Executive Studio because we wanted a city view. Room advertised Level 12 - 22 with queen bed. Paid $230pn. Overall had a great stay. For the price I wanted a few more "little finishes" to make you feel like you are being looked after (like somewhere to put your toothbrush) however bed was comfy and view from... More 

Was this review helpful? Yes 1
Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review

Dear Brisbane_User, Thank you for taking the time to let us know all about your stay. It is lovely to read you had an enjoyable experience and were impressed with our comfortable beds, spacious apartment design and Apart'hotel facilities including our gymnasium and sauna. We are sorry to read you didn't enjoy the ambience of our Outdoor sundeck as much... More 

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Additional Information about Citadines on Bourke Melbourne

Address: 131-135 Bourke Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Citadines on Bourke Melbourne 4.5*
Number of rooms: 380
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Also Known As:
Citadines On Bourke Melbourne Hotel Melbourne
Hotel Style:
#24 Business Hotel in Melbourne
#29 Luxury Hotel in Melbourne
#29 Romantic Hotel in Melbourne
#32 Family Hotel in Melbourne

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