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All 170 Melbourne hotels

Citadines on Bourke Melbourne

4.5 of 5 Hotel   |   131-135 Bourke Street, Melbourne, Victoria 3000, Australia
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Ranked #33 of 170 Hotels in Melbourne
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
HAVACRUISER Lake Havasu City, Arizona
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918 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lake Havasu City, Arizona
Contributor
11 reviews 11 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

We had a four night stay in a Studio Executive apartment on the 23rd floor with amazing city and bay views! The location of the hotel was perfect for restaurants and sightseeing with easy access to transportation if we did not want to walk. The staff was always very friendly and helpful, taking the time to answer any questions that... More

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Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed 5 days ago NEW

In terms of location this is pretty incredible. We wanted a weekend of shopping and food, and everything was walking distance for us. We stayed in the executive suite which was nice, no wow factor for the price but it was comfortable and spacious. The staff were alright but not very friendly with the exception of the bag check boy... More

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Joanne G, Senior Marketing Manager at Citadines on Bourke Melbourne, responded to this review

Dear bechamilton, Thank you for taking the time to review Citadines on Bourke Melbourne, we are so pleased you were able to explore and enjoy so much of Melbourne during your visit from our city central location. I would like to extend my apologies you did not receive the Citadines level of customer service we are known for, I hope... More

Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Stayed here overnight on a weekend with a group of girls for a hens party. The staff at check in were very helpful and welcoming. We got a 2 bedroom apartment up on the 24th floor where we had amazing views over Melbourne city, you could even see the bay. The rooms were really spacious, beds comfortable (configuration was 1... More

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Joanne G, Senior Marketing Manager at Citadines on Bourke Melbourne, responded to this review

Dear Cskhan21, We appreciate you taking the time to review us during this exciting time for you! A two bedroom on the 24th floor would have been the perfect venue for the hens party celebrations. I would like to apologise we were not able to fix the maintenance issue you experienced whilst you were staying with us, we can assure... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

was disappointed as soon as my partner and I opened the door. the kitchen was straight in your face when you opened the door. the show had nothing to keep the water from going over all over the floor. house keepers took my shampoo and conditioner and replaced the conditioner with hand wash.. there is no designated smoking area, to... More

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Bryan L, Manager at Citadines on Bourke Melbourne, responded to this review

Dear Emily K, Thanks for your recent stay with us and for your feedback. As Citadines is a 100% non-smoking property, we do not offer any smoking areas. This is published on not only our website, but also on all channels through which our accommodation is available for booking. Due to our central location and spacious rooms, we are a... More

Brisbane, Australia
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great price well located, only gripe i have was that the AC is a little noisy but value for money is excellent - so clean - good for one night or 5. staff were friendly but not over the top, just everything that is right in a hotel.

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Joanne G, Senior Marketing Manager at Citadines on Bourke Melbourne, responded to this review

Dear mcdonaldcraiga, Thank you for taking the time to share your review with our TripAdvisor community. I am so pleased you enjoyed your stay, I will certainly pass on your feedback in regards to the AC to our Maintenance Department to see if we can rectify the noise that may be occurring. We look forward to welcoming you back again... More

1 review
3 of 5 stars Reviewed 6 days ago NEW

The rooms themselves are clean and tidy... Very small... Had very bad experience with their customer service... Requested and early check in, arrived at 11.30 was told room wasn't ready... came back at 2.30 room was still not ready they had to change rooms.. We wanted to pay when we first arrived, but were told to pay on check out.... More

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Bryan L, Manager at Citadines on Bourke Melbourne, responded to this review

Dear Alicia M, Greetings from Citadines Melbourne! I regreet that you found your room to be small, as our Studios, at 34 square metres, are equally, if not more spacious, than many 5-star hotels, while offering the convenience of kitchenettes (and full kitchens in our 1 and 2 bedroom apartments). Their clean and modern design have been well received by... More

Adelaide, Australia
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Stayed 3 nights in a studio executive with my wife and the 7 months old daughter. Apartment was very clean with more than expected facilities within the apartment. Booked thorough otel.com, when I called the hotel and requested for an apartment with best views staff assured me that I will get one. Also requested 12 PM checkout and (usual checkout... More

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Sydney, Australia
Top Contributor
119 reviews 119 reviews
59 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed one night on business as normal company recommended hotel was full, glad it was as this hotel is a great find. Our corporate was only $180 and $20 for parking next door. Free WIFI , lovely room on the 25th floor. All you need in a room, spacious , clean, nice bathroom and excellent bed. Breakfast can be had... More

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Joanne G, Senior Marketing Manager at Citadines on Bourke Melbourne, responded to this review

Dear PierroSydney, We are so pleased you found us! Thank you for taking the time to let us know all about your stay, we are indeed an excellent corporate hotel due to our serviced apartment rooms and hotel services like the delicious Heirloom Restaurant which you were able to try out and complimentary WiFi. We hope you get to stay... More

Brisbane, Australia
Contributor
17 reviews 17 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a few nights as a long weekend to celebrate our birthdays, this is a great hotel everything is mod con, and the staff at reception are very helpful. It bodes a great location in the city and tram stop right outside. The kitchenette is also very we'll equipment if you prefer to eat in. A must if... More

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Joanne G, Senior Marketing Manager at Citadines on Bourke Melbourne, responded to this review

Dear Lee C, Thank you for taking the time to review Citadines on Bourke, we hope you enjoyed your time whilst in Melbourne as well and are pleased we were able to provide such an enjoyable base for you to explore from. We look forward to seeing you next time you are back in town. Warmest regards, Joanne G Senior... More

Singapore, Singapore
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

We booked the studio executive room for mum and myself, and had a pleasant 8 nights stay here! All the staff at the reception were very helpful and attentive, and explained to us patiently whenever we had any enquiries. The room was spacious and generally comfortable. Another plus point is that occupants need to flash access cards before being permitted... More

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Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review

Dear KTJL85, We are very happy to read that you and your Mum had an enjoyed a comfortable stay with us at Citadines, and were impressed with the security and safety our Apart'hotel provided you. It is also wonderful to read our Guest Service Team were able to attend to all of your needs during your stay, we do hope... More

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Additional Information about Citadines on Bourke Melbourne

Address: 131-135 Bourke Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Citadines on Bourke Melbourne 4.5*
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Also Known As:
Citadines On Bourke Melbourne Hotel Melbourne

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