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Citadines on Bourke Melbourne

#33 of 158 Hotels in Melbourne
Certificate of Excellence
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131-135 Bourke Street, Melbourne, Victoria 3000, Australia
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1 room 1 guest
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Citadines on Bourke Melbourne
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1,262 Reviews from our TripAdvisor Community

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Traveler rating
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    541
    124
    31
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (353)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
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English first
  • All months
    (1262)
  • Mar-May only
    (306)
  • Jun-Aug only
    (349)
  • Sep-Nov only
    (301)
  • Dec-Feb only
    (306)
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Adelaide, Australia
1 review
5 of 5 stars Reviewed 3 days ago NEW

Booked for holiday. Wife was injured when we arrived at the airport and was hospitalised for over 2 weeks the Team dealt with our luggage and groceries which we had pre purchased and readied our room. Had to extend stay and again the reservations Team assisted in extending our stay for an extra week. Everyone was aware of this matter... More 

Was this review helpful? Yes
Ainsley B, Manager at Citadines on Bourke Melbourne, responded to this review

Dear LuvMelb, Thank you for sharing your heartfelt words on TripAdvisor about your recent time in Melbourne. I understand our Guest Service Manager has also been in touch with you since you have returned home. From all of us at Citadines, we wish your wife a speedy recovery and we look forward to welcoming you and your wife to Citadines... More 

Mt Beauty
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here Sat and Sun nights and as before had a wonderful comfortable stay. Most central and easy to get around the city from here on trams. Great to be able to pop back for lunch and put feet up in peace and quite for an hour or so to rejuvenate for the afternoons adventures. Staff are extremely helpful... More 

Was this review helpful? Yes
Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review

Dear jill w, Thank you for taking the time to share your stay with us. We are honoured to read you would recommend our Apart'hotel to the TripAdvisor community, as you thoroughly enjoyed your experience, loved our central location and friendly Team. It will be a pleasure to share your praise with our Guest Service Team members, they will be... More 

Singapore, Singapore
Level Contributor
51 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed at the Citadines on Bourke Melbourne from 19–22 August 2015. Using the Skybus service from Melbourne Tullamarine Airport, the hotel is a 20 minute bus ride to Southern Cross station followed by a free courtesy bus to the hotel. The time taken for the courtesy bus varies as it depends on which hotels it is ferrying passengers to at... More 

Was this review helpful? Yes 2
Ainsley B, Manager at Citadines on Bourke Melbourne, responded to this review

Dear ooFlaneryoo, Thank you very much for taking the time to provide a review on your recent stay at Citadines on Bourke Melbourne. We are thrilled to hear that you enjoyed our location in the heart of Melbourne! Due to our central location we are very lucky to have some of Melbourne’s best food and shopping very close by. I... More 

Wellington, New Zealand
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Room was good - nothing more. It was functional, clean, and everything worked! Despite there being construction nearby, the soundproofing was effective. Checkin was quick, easy. Lobby was modern and quirky - a pleasant place to sit and draw breath. Room service was good. Location was excellent - Melbourne is a very walkable city. However we did use the trams... More 

Was this review helpful? Yes
Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review

Dear dougbarr, Thank you for taking the time to share feedback on your recent stay at Citadines, it is wonderful to read you were impressed with the accommodation and service you received and you loved our central location. You have highlighted some wonderful sights for future guests to discover; it sounds like you were able to see and experience so... More 

Perth, Australia
Level Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 1 week ago

My most recent trip to Melbourne was a brief one, so I wanted a convenient location for my hotel in addition to a good price. For my needs, Citadines was a winner. Very handy spot on Bourke Street, and reasonably priced given the location. It was basic in terms of facilities, but it was neat and clean, and gave the... More 

Was this review helpful? Yes
Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review

Dear Snarky_Sandgroper, Thank you for taking the time to share feedback on your recent stay at Citadines on Bourke Melbourne. We are pleased to read that you found our central location ideal for your short time in Melbourne and you felt our apartments were clean, comfortable and value for money. We are sorry however, you didn't enjoy the layout of... More 

Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Highly recommended. The location, facilities and price were all fabulous. Self contained room, price is great. We were near the elevators and there was no noise at all. Central to everything with free city trams running straight past the door. Pool, gym and great friendly staff. Definitely recommend, will stay again.

Was this review helpful? Yes
Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review

Dear Tanya T, We are so happy to read that you loved your stay at Citadines and you would recommend our Apart'hotel to future travellers, as you were impressed with our friendly staff, guest facilities and you found our accommodation value for money. We hope to welcome you back again soon! Warm regards, Shannon R Marketing Executive Citadines on Bourke... More 

Geelong, Australia
Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago

The hotel is newish and modern. Our room was very clean and asthetically pleasing. Very comfortable bed, good size TV, 2.5 seater couch, shower was great, small yet functional kitchen and good size room. The staff we had dealings with were all very personable and helpful. The hotel location was fabulous. We had a great breakfast nearby in a cafe... More 

Was this review helpful? Yes
Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review

Dear Bec C, It is wonderful to hear that you loved our modern décor and felt our serviced apartments were well-equipped and comfortable. Our Guest Service Team will be very happy to receive your praise, thank you for taking the time to share your staff experiences with us. Thank you Bec C, we hope to welcome you back when you... More 

Belfast
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Great location right in the city centre. Don't go here for a luxury weekend away - the rooms are very basic, a bit like student accomodation. Bathrooms plain white with some dodgy squeezy soap stuck to the wall. No luxuries. Rooms small, beds not particularly comfortable. Kitchen areas basic with nothing provided - you'll need to bring/buy everything. Who wants... More 

Was this review helpful? Yes
Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review

Dear undertheweather, Thank you for taking the time to share feedback on your recent stay. Although it is pleasing to read that you enjoyed our central location and utilising our indoor-heated pool, we share your disappointment there were areas of your stay that did not meet your expectations. We are sorry to read, you did not enjoy the modern décor... More 

Whitianga, New Zealand
Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Mother and two daughters in Melbourne for five fun-filled days of shopping. Heat wave with temperatures in mid-FORTIES!!!! Citadines on Bourke were fantastic, right in the heart of the city, close to everything and much needed air-conditioned haven from that heat. Apartment was compact but we had plenty of room, didn't seem like we were in each others space, contained... More 

Was this review helpful? Yes
Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review

Dear Claire V, Thank you sharing your stay with us from earlier this year. Melbourne summers certainly can get very hot, and we are delighted to hear we were able to provide a cool and comfortable escape for you and your daughters after a busy day of sight-seeing. It is also wonderful to read our Guest Service Team left a... More 

Maroochydore, Australia
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First impressions are very important, and the point at which this has a critical impact in hospitality is the initial contact with front of house staff. In this case, the impression was spoiled by the reception staff member telling me that “she will need to fill out her details” when referring to my wife. Why this facility mandates the identity... More 

Was this review helpful? Yes
Ainsley B, Manager at Citadines on Bourke Melbourne, responded to this review

Dear ParaBill, Thank you very much for taking the time to provide your feedback about your recent stay with us at Citadines on Bourke. I am glad to read that you and your wife enjoyed our 1 bedroom Executive Apartment. You are certainly correct not all our apartments have in room laundry facilities, however we do provide launderettes for our... More 

Hotel Review Summarization

What travelers say

  • Very clean(10)
  • Short walk(7)
  • Would definitely stay(3)
  • Bedroom apartment(3)
  • Desk staff(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Deluxe Studio (28)
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Executive Studio (32)
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One BEdroom Deluxe Apartment (34)
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One Bedroom Executive Apartment (33)
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Pool (33)
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The Hotel (53)
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Two Bedroom Deluxe Apartment (54)
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Two Bedroom Executive Apartment (67)

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