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Fraser Place Melbourne

19 Exploration Lane, Melbourne, Victoria 3000, Australia
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Fraser Place Melbourne
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Ranked #26 of 112 Specialty Lodging in Melbourne
A recent review
4 of 5 stars Reviewed December 11, 2012
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582 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
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  • Chinese (Simplified) first
  • English first
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There are newer reviews for Fraser Place Melbourne
See the most recent reviews
Singapore
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 11, 2012

I like this hotel very much for it simple and nice decor. good room, clean bed, bathroom. with a kitchen, fridge, washer, dryer, microwave, TV. Kitchen comes in useful especially for long stay.Overall I like staying at this place. plus the price is reasonable.

Was this review helpful? Yes
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review

Thank-you for taking the time to share your experience of Fraser Place Melbourne; your feedback about our newly refurbished apartment’s reinstates the Frasers Hospitality philosophy; to provide comfortable & well-equipped accommodation, or preferably a home away from home, for long stay guests. I am glad you feel you received value for money and hope to be able to welcome you... More 

Latrobe, Australia
Contributor
13 reviews 13 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 11, 2012

Great location, good value, modern & very clean. Service was of very high standard, nothing was too much trouble for them. I arrived very early in the morning and they went out of their way to allow me to have my room early. Linen was clean and of high quality, in fact everything was very clean and that always helps... More 

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FPM_Management, General Manager at Fraser Place Melbourne, responded to this review

Thank-you for your review of Fraser Place Melbourne; I am glad to hear you had an enjoyable stay and that our convenient location, newly refurbished apartments & customer service made your experience with us a positive one. I hope to be able to welcome you back to stay with us again during future visits to Melbourne. More 

Gold Coast
Senior Contributor
47 reviews 47 reviews
41 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed December 9, 2012

Stayed at Fraser Place Melbourne for a shopping weekend and we highly enjoyed the experience. Front desk staff were inviting and friendly - thank you. Although it would have been nice to have been asked "have you been to Melbourne before, do you need a map to find your way" without having to ask directions myself each time. But that's... More 

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FPM_Management, General Manager at Fraser Place Melbourne, responded to this review

Thank-you for your feedback, I am very pleased you enjoyed your stay and will be back to visit us in the future. Your constructive comments have been noted, and as you say the areas in which we need to improve are easily fixed. I am happy to advise that just yesterday the housekeeping team began work on the showers &... More 

Chester, United Kingdom
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 30, 2012

Our second visit to what was peviously called "The Cube" and we found it improved in comfort and less noisy, possibly from improved sound insulation. Our studio apartment was reasonably spacious and the CBD location is very convenient for Chinatown restaurants. The semi-transparent glass wall of the bathroom/toilet compartment is a bit off-putting.

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FPM_Management, General Manager at Fraser Place Melbourne, responded to this review

Thank-you for your review of Fraser Place Melbourne, I am glad you found our newly refurbished apartments quieter and more comfortable than during your previous visit. I hope to be able to welcome you back to stay with us again. More 

Sydney, Australia
Top Contributor
69 reviews 69 reviews
33 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 26, 2012

We booked at a studio apartment for 3 nights after reading through the comments on all the city hotels & apartments in the vicinity of the Melbourne CBD. What prompted me to book this place was the recent refurbishments that were done, as well as its distance from the hub of the city. I wanted a clean and decent room... More 

Was this review helpful? Yes 1
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review

Thank-you for your review of Fraser Place Melbourne; I am pleased to hear that our newly refurbished apartments met your expectations. I can assure you that the comments you have provided regarding the customer service you experienced is of great concern, I thank-you for providing us with the opportunity to address these matters and identify how we can improve in... More 

Singapore
Top Contributor
75 reviews 75 reviews
36 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed November 26, 2012

Great location, very clean and well equipped rooms, free wi-fi and helpful staff. There is a very small gym but the treadmills work just fine. Great value as well. I would definitely recommend a stay here.

Was this review helpful? Yes
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review

Thank-you for your review of Fraser Place Melbourne; I am glad to learn you had a great experience whilst staying with us and that the service and facilities provided met your needs and expectations. I hope to be able to welcome you back in the future. More 

Sydney, Australia
1 review
2 of 5 stars Reviewed November 26, 2012

Booked separate two rooms for two nights. The bathroom in room 208 had a bad odour and the air conditioning was very noisy. Rang reception was informed some one would come and inspect, waited and no one ever came. The other room 205 which was dark and dingy, no view blocked by a picket fence, asked for another room but... More 

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FPM_Management, General Manager at Fraser Place Melbourne, responded to this review

Thank-you for your feedback; I have provided your comments regarding the bathroom and air-conditioning unit in Apartment 208 to our engineering team whom will identify and conduct maintenance to ensure the problems you have identified can be prevented in the future. I am thankful you have provided us the opportunity to discuss the service problems you have described in your... More 

Perth WA
Top Contributor
56 reviews 56 reviews
28 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed November 24, 2012

Stayed in exec studio. Location of hotel is on border of CBD so it is a walk to restaurants down near the river although trams are close. Unfortunately the staff are not very friendly or helpful. Room service was hit and miss. Some days no service other days the maid arrived at 4.30 pm as we were just coming back... More 

Was this review helpful? Yes
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review

Thank-you for your feedback; I appreciate that you have taken the time to review our property and share your experience of Fraser Place Melbourne. I am genuinely surprised to learn of the customer service you received throughout your stay, and can assure you that your comments will be discussed with the team to identify how we can ensure the experience... More 

Christchurch, Canterbury, New Zealand
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed November 23, 2012

Arrived in the morning and, must admit, didn't get off to a great start. The male receptionist understood efficiency but not customer relations. He thought I was checking out, not in, (though I'd just walked IN the door with my bags) and was terse with me throughout the arrival interraction. However, from thereon it was all great. I'm sick of... More 

Was this review helpful? Yes
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review

Thank-you for taking the time to review our property; I am glad that despite initial impressions we were able to demonstrate to you the Fraser Difference through other aspects of your stay. I can assure you we will be discussing your comments with the front office team to identify how we can improve the check-in experience you have described for... More 

Kuala Lumpur, Malaysia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 20, 2012

We stayed there for 3 days. The room is clean and having all basic facilities. We enjoyed the stay very much. It is located in the centre of the town and walking to the interest places are convenient. Front desk staff are helpful. We will definitely come back for this. Cheers!

Was this review helpful? Yes
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review

Thank-you for your feedback; I very happy to hear that you enjoyed your stay and that you found our apartments clean & well equipped and our team helpful. I look forward to welcoming you back to stay with us during your next visit to Melbourne. More 

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