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Fraser Place Melbourne

4.0 of 5
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19 Exploration Lane, Melbourne, Victoria 3000, Australia
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Fraser Winter Special
Fraser Place Melbourne
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Ranked #29 of 104 Specialty Lodging in Melbourne
A recent review
3 of 5 stars Reviewed July 19, 2013
kira h Perth, Australia
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612 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Fraser Place Melbourne
See the most recent reviews
Brisbane
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 20, 2013

I cannot comment on the accommodation as we didn't get to experience it. Received a phone call on day we were to arrive in Melbourne to say our room was no longer available due to security reasons????? They had booked us in an equivalent 4 star hotel on Spencer Street [very noisy position]. When we arrived there they knew nothing... More 

Was this review helpful? Yes 2
Marcus_Packham, General Manager at Fraser Place Melbourne, responded to this review

Thank you for providing your feedback; as discussed in our telephone conversation, I regret that you had this unfortunate experience. I would like to thank you for giving us the opportunity to welcome you back; we certainly look forward to being able to provide you with the utmost service and attention. More 

Perth, Australia
1 review
3 of 5 stars Reviewed July 19, 2013

Spent 14 nights at Frasers Place, if it was a shorter stay it would have been more pleasant. Earplugs were needed because the heater made a dripping sound all night, but if you didn’t have the heater on you could hear the water pipes squealing. Maintenance changed the filters in the heater but it didn’t make a difference. The breakfast... More 

Was this review helpful? Yes
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review

Thank-you for your feedback; it is through this that we are able to recognize our areas of strength, and areas in need of improvement. I regret that during your stay the elevator was temporarily out of use. Your comment regarding out reception staff omitting information on our secure lock system has been noted, and passed on to the Front Supervisor... More 

Melbourne
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 16, 2013

Frasers seems nice and clean almost new, the rooms are sizeable. The staff are polite and understanding. We all agree that the price we got for the room is good, but it is the winter season rates and the middle of the week. So far everything is going smoothly, maybe the internet could be a bit faster. but apart from... More 

Was this review helpful? Yes
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review

Thank-you for taking the time to provide your feedback on our hotel; I am very pleased to hear that you have found our services and facilities to be of excellent value. It is our pleasure to be able to provide you with a newly renovated, modern décor which you have found comfortable. I am glad that your experience with our... More 

Melbourne
Level Contributor
140 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
5 of 5 stars Reviewed July 16, 2013

Granted we got a really good deal through hotel club but even so it was better value than many other city hotels. We had read the reviews and really weren't expecting much, but that didn't matter as it was more cost effective to stay in the city than get a taxi home after a 50th birthday. We were very pleasantly... More 

Was this review helpful? Yes
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review

Thank-you for your feedback; your compliments on our excellent value for money have been warmly received. I am glad to hear you found our rooms spacious and accommodating, with amenities and décor which exceeded your expectations. We certainly agree with you that our staff go above and beyond to accommodate the needs of our guests. I am pleased you had... More 

Sao Paulo
Level Contributor
456 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 267 helpful votes
4 of 5 stars Reviewed July 7, 2013 via mobile

we've stayed 5 nights in total in Fraser and overall it was very good. we didn't find it particularly noisy, but there were some noises from aircon and fridge in the room. rooms are very spacious, some have small table and chairs. they have basic kitchen facilities, enough to cook a simple meal. also, bathroom is good sized and had... More 

Was this review helpful? Yes 1
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review

Thank-you for your feedback; I am glad to hear that you found the size and features of our rooms generous. Thank-you for providing a comment about your experience with Front Office, as this allows us to investigate how we can improve the reception experience to ensure it is as personable and pleasant as possible. I am pleased to hear you... More 

Montreal, Canada
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed July 2, 2013

I was a lone traveler and I was traveling for leisure, so I did not expect much from this hotel. All in all, I quite liked the location. It is convenient located near Melbourne Central where you could find lots of shops and restaurants. My room was spacious and was kept very clean cleaned. I also liked the walk-in shower... More 

Was this review helpful? Yes 1
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review

Thank-you for providing us with your honest feedback; I am pleased to hear that you found the room size and features generous. I am glad that our central location proved both convenient and desirable with its close proximity to major shopping and restaurant districts. Your comments regarding our excellent value are greatly appreciated, and I am glad to hear that... More 

Sydney, Australia
Level Contributor
76 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed June 23, 2013

OK, we got a cheap deal so the report is written in that context. Studio Queen room on 7th Floor Pro's Large room and bathroom Basic kitchen Large bed Location Con's Noisy - door noise, elevator noise, people noise, lane way noise Arrived to a bleach smell and black "dirt" in the shower Cold - well melbourne always is but... More 

Was this review helpful? Yes 1
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review

Thank-you for providing us with your feedback; I am glad to hear that the generous room size and features, as well as our central location proved convenient during your travels in Melbourne. We attempt to keep the noise at a minimum, however given the nature of our business and location, small disturbances are unavoidable. Your comments about housekeeping issues are... More 

Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 20, 2013

We stayed for the weekend and there was so much construction going on and noise we couldn't sleep - the reception staff were very rude when we phoned to complain. The laneway is very dark and the hotel nothing as described. Don't waste your time.

Was this review helpful? Yes 2
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review

Thank-you for taking the time to provide us with your feedback; I empathise with the inconvenience that nearby construction may have caused during your stay. Your comments regarding our Front Office team are of great concern, and have been passed on to the Front Office Supervisor and Operations Manager for further investigation. We are currently in the process of updating... More 

Adelaide, Australia
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 5, 2013

Stayed here with 2 friends for 7 nights in April, we arrived at the hotel fairly late as we had chosen the latest flight to Melbourne. On arrival we were told that the lift had stopped working and that we were on the 8th floor. The gentleman working (Brian I think his name was) was very apologetic and offered to... More 

Was this review helpful? Yes 1
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review

Thank-you for your feedback; I am pleased to hear that you were happy with the service provided to you by our highly trained Front Office team, despite the inconvenience of the out of service elevator. This is a situation which we have since reviewed and taken the time to fix. I am glad that our location proved convenient and favourable... More 

Somers, Australia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
3 of 5 stars Reviewed June 1, 2013

Fridge, I think, made extremely loud clicking noises every hour so was woken up every hour. Smelly drains and bed uncomfortable, ridge in middle of king bed so sliding either side. Breakfast ordinary. Would not stay again. Would benefit from double glazed windows - very noisy.

Was this review helpful? Yes 2
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review

Thank-you for taking the time to review our property and for bringing these areas for improvement to our attention. I have made note of your comments which will be discussed and investigated by the relevant departments to identify how we can best rectify the problems. More 

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