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Fraser Place Melbourne

4.0 of 5
19 Exploration Lane, Melbourne, Victoria, Australia
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Fraser Place Melbourne
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322 reviews from our community

Traveler rating
    101
    168
    36
    12
    5
See reviews for
Families
31
 
Couples
175
 
Solo
33
 
Business
27
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
1 review
2 of 5 stars Reviewed April 25, 2013

Staying at Fraser Place Melbourne since last night (24/4/13) till Sun (28/4) though doubt we will last that long! Small room, noisy aircon, and no TV reception all evening (not just us, the whole complex), and staff not overly concerned/interested! Not happy!!! Strongly suggest you try elsewhere, we will!

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FPM_Management, General Manager at Fraser Place Melbourne, responded to this review
May 1, 2013

Thank-you for your feedback and for bringing to my attention areas in which we can improve our service and product. I do apologise for the inconvenience the malfunctioning television caused during your stay; we were experiencing some technical difficulties, however these have since been resolved. The response you received from staff to the issue is of great concern to me,... More

London
Top Contributor
50 reviews 50 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
72 helpful votes 72 helpful votes
1 of 5 stars Reviewed April 15, 2013

We found this place, looking for somewhere mid range in price in the centre of Melbourne. It was to be an extended weekend break following a few busy weeks at home. We were able to find the Aparthotel quickly and loved the location. Our hearts did break, however, when we entered the room allocated to us. The 4th floor room... More

Was this review helpful? Yes 1
See 3 more reviews by Roundtheworlders for Melbourne
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review
April 17, 2013

Thank-you for taking the time to share your experience of Fraser Place Melbourne; I am pleased that our location proved convenient, and that you had a great stay despite your initial room allocation and the poor response provided by our Front Office team. I am concerned by the level of service you describe and that we were unable to fulfil... More

Canberra, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 12, 2013

We chose this hotel mainly for its location, as we travelled to Melbourne to attend the Australian Open. We were glad the taxi driver knew where to go, because it is tucked away in a lane. This was a plus, as it proved to be very quiet. Check in was fuss-free, staff were friendly enough and the hotel had all... More

Was this review helpful? Yes 1
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review
April 14, 2013

Thank-you for your comments; I am glad that you had an enjoyable stay with us in January for the tennis. It is great to know that you found our inner city location quiet and that our facilities and services provided you with everything you needed to make your stay comfortable, apart from the lack of dining chairs; which I am... More

California
Top Contributor
77 reviews 77 reviews
27 hotel reviews
Reviews in 31 cities Reviews in 31 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed April 10, 2013

We stayed for three nights and the location is good, being near Carlton Gardens, Chinatown and the rest of central Melbourne. It is a little hard to find since it is on a small alleyway called Exploration Ln. There is no driveway or parking so you need to unload quickly. We were checked in readily although I did not appreciate... More

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See 5 more reviews by SalsabyJake for Melbourne
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review
April 10, 2013

Thank-you for your review; I am pleased you have brought these concerns to my attention so that I may take the appropriate actions to improve our current practices and ensure that the service provided to our guests is of a greater level moving forward. I understand the inconvenience the late servicing of your room may have caused and am pleased... More

England
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed April 8, 2013

Excellent apartment- had all that you could want for a stay.Friendly staff and a great position hidden away from the busy city. Considering it is in the heart of the city it is value for money.Would use this place again if we come back.

Was this review helpful? Yes 1
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review
April 9, 2013

Thank-you for your feedback; I am pleased you had an enjoyable stay with us. It is great to know that our location, facilities, and staff all made for a pleasant and comfortable stay. I look forward to welcoming you back to Fraser Place during your next visit it Melbourne. More

Sydney
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 6, 2013

I booked the room for 4nights through The hotelclub for $120/night. So this is ok for the price. (wouldnt pay $200 as advertised). Beware that the "studio room" photo on their website is the executive studio. They don't display the other type, make you thinking that you will be getting the same studio room as describe on the photo, whatever... More

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See 2 more reviews by MiaSydney for Melbourne
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review
April 7, 2013

Thank-you for your review of Fraser Place Melbourne; your feedback is much appreciated and will be discussed with our team to identify how we can improve. I am concerned by your comments regarding the replacement of your faulty hairdryer and the level of customer service shown in relation to the issue; I have addressed this directly with our Operations Manager... More

Mayo Ireland
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 5, 2013

Stayed here in early February 2013, overall a very pleasant place, great location and lovely staff. However we were staying for 6 nights and the first room they gave us was very small and terribly dark. There were two windows in our room and outside each one were high wooden bars which left one feeling totally locked in and affected... More

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FPM_Management, General Manager at Fraser Place Melbourne, responded to this review
April 7, 2013

Thank-you for taking the time to review our property; I am glad that despite your initial impression you would chose to stay with us again in one of our executive studios. We can certainly relate to your comments regarding the placement of the wooden bars on the exterior of the building; however these are in place so that we fulfil... More

Bratislava
Senior Contributor
37 reviews 37 reviews
32 hotel reviews
Reviews in 27 cities Reviews in 27 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed April 4, 2013

Just one night in our Austrialia jurney. But good hotel, nice clean room. Walking distance to city center. There is free tram in Melbourne, you can use it for transport between all major attraction. Tram stop is 2-3 min. from the hotel. For our one day trip in Melbourne this was great.

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FPM_Management, General Manager at Fraser Place Melbourne, responded to this review
April 7, 2013

Thank-you for your review; I am pleased you found Fraser Place Melbourne the perfect base from which to explore our wonderful city. I hope to be able to welcome you back to stay with us again. More

Liverpool, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 4, 2013

We spent 3 nights here at the start of our 3 week honeymoon. We opted for a self catered apartment as eating out everyday for 3 weeks can be a bit much. Location was good and the room was pleasant however we were staying in an executive room which was very basic. We did not have a table to eat... More

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See 2 more reviews by KatLouise1985 for Melbourne
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review
April 7, 2013

Thank-you for taking the time to review our property; I am glad that you had a pleasant stay and that our location was convenient for the purpose of your stay. We certainly understand your comments regarding the lack of seating/dining table within your apartment; we are currently in the process of sourcing additional furniture for select apartments to rectify this... More

Perth, Australia
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 1, 2013

We loved our stay here. Its super clean, comfortable, spacious for two, exceptional location...we walked most places all over the city. The staff were very helpful & efficient and we left our luggage there all day and they gave us a complimentary late check out without any fuss. We did catch a couple of trams (which are also on the... More

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FPM_Management, General Manager at Fraser Place Melbourne, responded to this review
April 2, 2013

Thank-you for your review; it sounds like you had a fantastic time in Melbourne! I am pleased that Fraser Place was able to provide the perfect location and base from which to explore the many attractions of our city. It is great that you found your apartment clean, comfortable and spacious and that our staff were able to deliver exceptional... More

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Hotel Summarization (Beta)

What travelers say

  • City circle tram(9)
  • Friendly and helpful(8)
  • King size bed(8)
  • Good location(5)
  • Very clean(4)
  • Very comfortable(4)
  • Great value(4)
  • Exploration lane(3)
  • China town(3)

Additional Information about Fraser Place Melbourne

Address: 19 Exploration Lane, Melbourne, Victoria, Australia
Phone Number:
Region: Australia > Victoria > Melbourne
Amenities:
Fitness Center Free Breakfast Free High-Speed Internet Kitchenette Restaurant Suites
Hotel Style:
Ranked #9 of 108 Specialty lodging in Melbourne
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Perfectly situated in the Central Business District, Fraser Place Melbourne provides convenient access to major financial corporations, world-renowned shopping and a vibrant entertainment scene. With the Regent, Princess and Her Majesty's theatres close by, Fraser Place Melbourne is the ideal place to enjoy Melbourne's rich cultural scene. Exploring the city is a breeze as the hotel is located on the free City Circle tramline. Fraser Place Melbourne is the Frasers Hospitality group's first serviced residence in Melbourne. With a portfolio of 44 serviced apartments across 19 countries, Frasers Hospitality is a global leader in luxury accommodation. We invite you to experience the Fraser Difference at Fraser Place Melbourne, which features three room offerings - Deluxe, Executive and Premier. ... more   less 
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Also Known As:
Fraser Place Melbourne Hotel
Fraser Place Melbourne Hotel Melbourne

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