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All 170 Melbourne hotels

Hilton Melbourne South Wharf

5.0 of 5 Hotel   |   2 Convention Centre Place | South Wharf, Melbourne, Victoria 3006, Australia
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Ranked #17 of 170 Hotels in Melbourne
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
Frankie S Sydney, Australia
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1,843 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
2 reviews
3 of 5 stars Reviewed yesterday NEW

Glitzy décor; reasonable staff service. Not great value for money. Great environment and well located. Excellent view of Melbourne city and the Yarra river and South Bank snaking through the city. Just too not great value for money when it comes to the basics like dining, bar, internet cost etc

Review collected in partnership with Hilton Hotels & Resorts

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Perth, Australia
Top Contributor
153 reviews 153 reviews
12 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Welcome to the 21st century, Hilton! What a great space, stylish fitout, excellent and spacious suites (mine faced the Yarra) with a bathroom you could hold a cocktail party in. Comfy beds and perfect pillows allowed me to drop off quickly. A real surprise, and I will be back.

Was this review helpful? Yes 1
Paris, France
Top Contributor
84 reviews 84 reviews
24 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed here for a conference and the location and room quality couldn't be faulted. The staff were helpful especially the concierge and porters. My gripe is the systems the hotel has in place. The booking of an additional night wasn't recorded even though I had confirmation. The breakfast was meant to be included - the staff said it wasn't... More

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HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review

Many thanks for your review about your recent stay at Hilton Melbourne South Wharf. I appreciate your feedback and we deeply regret the frustration and inconvenience you encountered during your stay. In order for us to look into this situation more accurately, it would be greatly appreciated if you would contact us directly with your personal details, enabling us to... More

Sydney, New South Wales, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 days ago NEW

Cancelled flights is not what we needed however we made the drive to our Hotel In Melbourne as we had a 3 day International Spiritual Convention to attend. the Hilton staff made it or the more easier and happier for us to have chosen this 5 star corporate hotel. The Valet men welcomed us with such beautiful smiles and directed... More

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HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review

Thank you for taking the time to post your review about your recent stay. Naturally, I was thrilled to read that you enjoyed your time here - We continually strive to deliver exceptional guest experiences and it is gratifying for the team and I to receive your wonderful feedback. We all look forward to welcoming you back to Hilton Melbourne... More

Phoenix, Arizona
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I was given a room on higher floor, the view was nice at night, but the room condition was really disappointing: old dirty carpet, chair with stains on it, black mold on the bottom of the shower wall etc... Generally speaking, female staff we encountered were much more friendly and helpful than the others. The hotel is located a little... More

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HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review

Thank you for sharing your review following your stay at Hilton Melbourne South Wharf. I was sorry to learn that you were disappointed with various aspects of your stay. Please be assured I have shared your comments with my Housekeeping Manager to ensure our guestrooms are in pristine condition and we appreciate your feedback, which enables us to monitor whether... More

Senior Contributor
26 reviews 26 reviews
18 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 1 week ago

stayed 3 nights at Hilton over a long weekend. we are the silver hhonor member and we were offered to pay an extra to upgrade to a executive room and we think is worth the upgrade. the view from the room is a plus! however we do have some housekeeping issues. as being a silver member we "should" get free... More

Was this review helpful? Yes 1
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review

Thank you for posting your review on Trip Advisor. I was delighted to see that you enjoyed your overall experience at Hilton Melbourne South Wharf. However, please note that as per the Hilton Honors Terms and Conditions, the two bottles of water are provided per stay and not per day. We sincerely regret any confusion you experienced on this occasion... More

Melbourne
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

We have stayed here several times and love the hotel. Great service and location. Staff always helpful with our kids! Close to shopping at South Wharf, Crown Complex and Southbank. Great range ofcafes and restaurants nearby as well. Breakfast at the hotel also well done.

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HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review

Thank you for posting your feedback of your recent stay at Hilton Melbourne South Wharf. I was thrilled to learn that you and your family enjoyed your city getaway stay at our hotel and we all look forward to your return visit. Sincerely, Brett Christ General Manager More

Sydney, Australia
Top Contributor
119 reviews 119 reviews
18 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

12th floor, river and cityview, floor to ceiling windows - you can't go wrong. My room was excellent. Staff on arrival didn't offer to assist with luggage. There were three of us with plenty of luggage and there was no offer of assistance until we had managed to make it from the car to the reception desk. Check in took... More

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HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review

Thank you for posting your review on Trip Advisor. We greatly appreciate your helpful feedback, particularly in relation to the standard of service you received on arrival and sincerely regret any inconvenience and disappointment caused. Please be assured I have shared your valuable comments with my Senior Management Team and your views enable us to monitor whether we are meeting... More

vic
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed overnight at this hotel in twin share room. Check in was pleasant and we got the room key straight away(we were a little early to check in). The hotel is situated next to the DFO and very close to Melbourne Exhibition Center and Crown Casino. Beds are high but very comfy! The room was clean and well stocked.... More

Was this review helpful? Yes 1
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review

Many thanks for sharing your review on Trip Advisor. Great to see you enjoyed your overall experience and we greatly appreciate your comments about your stay. We all look forward to welcoming you back to Hilton Melbourne South Wharf soon. Sincerely, Brett Christ General Manager More

Perth, Australia
Top Contributor
155 reviews 155 reviews
85 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed 1 week ago

The Hilton is located next the Convention centre and fairly close to the city. Staff are very friendly and helpful and the hotel still looks quite new. I found that the room was rather dusty and the beds were made very poorly. So much so that I had to remake it before turning in... I had a room on the... More

Was this review helpful? Yes
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review

Thank you for sharing your review on Trip Advisor. I was very sorry to learn of your disappointment regarding the noise during your stay; and particularly of the poor housekeeping service you received on this occasion - If you are willing, please do contact our hotel with further information about your stay such as your Guestroom number, enabling us to... More

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Hotel Summarization (Beta)

What travelers say

  • Executive Lounge(45)
  • Room service(29)
  • Yarra river(19)
  • Crown casino(13)
  • Great view(13)
  • Buffet breakfast(9)
  • Relaxation suite(9)
  • Short walk(9)
  • Good size(5)
  • Comfortable bed(5)

Additional Information about Hilton Melbourne South Wharf

Address: 2 Convention Centre Place | South Wharf, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Melbourne South Wharf 5*
Number of rooms: 396
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Also Known As:
Hilton Melbourne South Wharf Hotel Melbourne

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