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Urban Central

3.0 of 5 334 City Road Southbank, Melbourne, Victoria 3006, Australia
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Best prices for: 1 room 1 guest
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189 reviews from our community

Traveler rating
    65
    64
    32
    11
    17
See reviews for
8
32
55
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
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  • All months
    (189)
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    (43)
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    (45)
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    (48)
  • Dec-Feb only
    (53)
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There are newer reviews for Urban Central
See the most recent reviews
Melbourne, Australia
1 review
2 of 5 stars Reviewed December 21, 2014

I lived in the urban.central accommodation for 5 weeks on November 2014. The good things: close to everything, breakfast, coffe, tee, rice and pasta free, some of the staff was really kind and polite especially Sanna (blond girl who works at the reception) and Rebekah (very kind receptionist), the bed was truly comfortable and the rooms were nice and pretty... More 

Was this review helpful? Yes
Jason-GM, Front Office Manager at Urban Central, responded to this review

Thank you for your review, We also think our location is in a great place, close to shops, the South Melbourne market and a short walk into the CBD. I am sorry to hear that from these positives you left on a negative. We have recently signed up with global gossip and our internet is now a lot faster and... More 

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed December 9, 2014

Stayed here for 3 months when I first arrived in Melbourne. The South Melbourne location is really thriving and this place is situated perfectly for a backpacker (night club and McDonalds across the road)/ When I was there, the biggest issue was the expensive internet. Hope this has changed!

Was this review helpful? Yes
Jason-GM, Front Office Manager at Urban Central, responded to this review

Thank you for your review, We definitely have one of the best locations! I think you will be very pleased to hear that our internet provider has changed and is now more efficient and cheaper. Hope to see you again in the future, The team at urban central. More 

1 review
5 of 5 stars Reviewed December 2, 2014

After staying there back in 2006 for a few months I knew I needed to look nowhere else, 1st impressions count & urban hit top marks back then and still today- excellent customer service, clean, inviting, the best deals, an awesome bar with no great prices & no clickiness- free brekkie,rice & pasta + more! make sure your oz trip... More 

Was this review helpful? Yes
Jason-GM, Front Office Manager at Urban Central, responded to this review

Thank you for the outstanding review! We are so happy to have you return and are delighted that you found it as enjoyable as your previous stay! We are glowing with pride! We have been focusing on our customer service and the cleanliness of the hostel and its encouraging when we get feedback like this . looking forward to making... More 

Sydney, Australia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed November 23, 2014

I got allocated to a room where the air conditioning thing broke. So the hostel staff opened the windows to keep the room ventilated. The hostel is situated right next to roads so the first night there I spent over an hour trying to fall asleep with at least 80-90dB cars driving by every few minutes. Also, the 4 bed... More 

Was this review helpful? Yes
Jason-GM, Front Office Manager at Urban Central, responded to this review

Thank you for your review, We are glad to hear that our staff were helpful to you, but we apologise that some aspects of your stay did not meet your expectations. We have checked the air conditioning unit in your room and have since fixed the problem. We have lockers in all our 4 dorm share rooms that are fitted... More 

Montreal, Canada
Contributor
13 reviews 13 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 20, 2014

This hostel is MASSIVE - it looks like an apartment complex. I stayed in a four person dorm for five nights and absolutely loved it. The rooms have air-conditioning, practical for when it's 40 degrees! There was free coffee and breakfast in the morning. Pasta and rice is also provided free of charge. The people working at the front desk... More 

Was this review helpful? Yes 1
Jason-GM, Front Office Manager at Urban Central, responded to this review

Your review has brightened our day! It makes us so happy to hear how much you loved staying at urban. It is with great pride that we are able to supply our guests with free breakfast, tea, coffee, rice and pasta. How wonderful are our travel desk team?! They are always up for a chat and will do all they... More 

Surabaya, Indonesia
Contributor
12 reviews 12 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 17, 2014

This is a place where all the backpackers unite. Free breakfast start at 07.30 am. Bread, jam, butter, vegemite, corn flakes, milk, orange juice. Free coffee and tea all day. Free kitchen use, with 8 electronic stove (double heater). Clean your own dishes!. Free rice and pasta all day. A lot of backpackers from another country, a lot of new... More 

Was this review helpful? Yes
Jason-GM, Front Office Manager at Urban Central, responded to this review

Uniting backpackers is what we are all about! Thank you for your review. We have recently changed our internet provider and are now using global gossip whose rates are much lower. It makes us so happy to hear how much you enjoyed our facilities. As we provide accommodation for budget travelers being able to offer things for free is very... More 

1 review
5 of 5 stars Reviewed November 16, 2014

Stayed here for the weekend with friends. Very convenient, close to everything you need and the staff were all very pleasant (especially the guys running the bar--keep up the good work lol). McDonalds right across the street which was great, and a convenience store really close by also. The room was clean, comfortable and had its own bathroom which was... More 

Was this review helpful? Yes
Jason-GM, Front Office Manager at Urban Central, responded to this review

Hey Mel, Thank you for your lovely review! It was a pleasure having you stay at urban central! We are so happy that you experienced the high level of customer service and cleanliness that the crew provides! Sounds like you had some fun times in the bar too. Thank you also for mentioning the convenience of our location it is... More 

Nimbin, Australia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed November 12, 2014

this hostel is great and it's been home for a few months. you're in the middle of everything you want to do in Melbourne, the staff is always kind and ready to help you, rooms are large and clean and with free air-con. if you're just passing trough or looking for a long term stay, this is the place

Was this review helpful? Yes
Jason-GM, Front Office Manager at Urban Central, responded to this review

Thank you very much for this review! We are so happy that we could make your stay in Melbourne enjoyable by providing a high standard of cleanliness, customer service and facilities such as air conditioning to make you as comfortable as possible. Good luck with your travels! Looking forward to seeing you again! The Urban central team More 

Kos, Greece
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 30, 2014

This was an awesome backpackers to stay in nice rooms at an affordable price. Mcdonalds straight across the road which is great lol The staff were super friendly and were really helpful with anything and everything! after arriving in Melbourne at 10 pm and the hotel we booked was fake! we turned up at Urban Central and they welcomed us... More 

Was this review helpful? Yes 1
Jason-GM, Front Office Manager at Urban Central, responded to this review

What a very kind review, We are so glad that we were able to help you out! Thank you so much for the kind words about our reception staff we pride ourselves on offering outstanding customer service and are happy that you got to experience this. We feel so proud that our services have impressed you and that you will... More 

Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 18, 2014

I stayed in this backpackers for my first week in Melbourne and I would honestly recommend it to everyone. It's pretty cheap and the location is great (7 min walk to CBD). The building is clean and the rooms have enough space for big luggages. Free breakfast really enjoyable and sometimes free pizza or cheap meals. The staff is also... More 

Was this review helpful? Yes 2
Jason-GM, Front Office Manager at Urban Central, responded to this review

Thank you for the review! We appreciate you recommending urban central to other people that you come across on your travels! We have spoken about your concern with space in our industrial size kitchen and understand that it can become busy around dinner time. We are currently looking into ways to better cater for our guests such as creating an... More 

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Additional Information about Urban Central

Address: 334 City Road Southbank, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Southbank
Price Range (Based on Average Rates): $
Hotel Class:3 star — Urban Central 3*
Number of rooms: 100
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Also Known As:
Urban Central Hotel Melbourne

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