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3.0 of 5 Hostel   |   334 City Road Southbank, Melbourne, Victoria 3006, Australia (Southbank)
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Urban Central
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68%
Ranked #40 of 116 Specialty Lodging in Melbourne
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157 reviews from our community

Traveler rating
    49
    54
    28
    10
    16
See reviews for
7
26
41
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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  • Chinese (Simplified) first
  • English first
  • French first
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English first
1 review
5 of 5 stars Reviewed 3 days ago NEW

I would like to thank Paul and Marie for being so kind to me and helpful.I will never never forget their kind hospitality and assistance.Keep it up and god bless.Thanking you in anticipation. Cheers, Sandra

Was this review helpful? Yes
Hanmer Springs, New Zealand
Contributor
12 reviews 12 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

It is a hostel, that had to be kept in mind when staying here ( I currently am), so noise and other people are going to be there, other travelers coming in at all hours is normal in any hostel. Most of the staff are great, we found it clean and very central to the major attractions in Melbourne (short... More

Was this review helpful? Yes 2
1 review
1 of 5 stars Reviewed 6 days ago NEW

I went there twice the first was fine but the last was totally different!! Ticks in the room and the reception checked 1 min inside and told us that wasn't problem. Towels dirty and bathroom, i spent there almost 1000$ and they give me a fee cause i left 10 mins later the room. The other service about the kitchen... More

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Adelaide
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I have stayed here twice, but the second time I stayed here- it just did not work! I will admit that they have quite a few good things going on at the hostel- the atmosphere is really poor and so many people live there. It is very difficult to meet people as a result! Reconsider and look elsewhere if you... More

Was this review helpful? Yes 1
Birmingham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very clean and friendly hostel, each floor has some sort of living area, making it feel very homely. onsite bar for guests only, making it feel very laid back and casual. Would definitely stay here again, even though the location seems to be in a middle ground, about a 15 minute walk to the centre and same tram ride to... More

Was this review helpful? Yes 2
Jason-GM, Manager at Urban Central, responded to this review

Great to hear you had an enjoyable stay with us! I have passed on your review to our staff members who always like to see that they are receiving high ratings for cleanliness and friendliness from our guests that stay with us. We appreciate you taking the time to provide feedback and hope to see you again next time you're... More

Ballarat, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My mother, brother and I stayed here for Planetshakers Conference in April and were surprised when what looked like a diamond in the rough turned into a nightmare. The clean downstairs facilities, helpful tour desk and small adjacent pub make it look okay but once you get in the elevator it's a different story. 1. Room EXTREMELY NOISY! I know... More

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Jason-GM, Manager at Urban Central, responded to this review

Thank you for taking the time to review your stay with us during the Planet Shakers Conference. I'm sorry to hear we did not meet all of your expectations. Being in the city, it can get noisy at times, especially during busy event periods. Glad that you enjoyed our bar/pub, the nightclub in our basement is a separate business to... More

Melbourne, Australia
1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

The worst hostel we have stayed in to date. We booked here for a full week while we changed apartments in the city. On the first two nights we stayed the rooms were ice cold and when we reported this to reception we were met with sighs and told that someone would come up to fix it in about 40minutes.... More

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Jason-GM, Manager at Urban Central, responded to this review

I apologise that we didn't meet your expectations during your stay with us. We aim to make everyone's stay at Urban Central a comfortable and enjoyable experience. We have repaired the heating unit since your stay, which will prevent a similar situation occurring in the future. I'm glad to hear that you rated our location highly, and look forward to... More

Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2014

From the friendliness of our welcome on arrival at the front desk (you rock Lisa, Jamie, Sonja and Saana!) through to facilitating the storage of our gear prior to departure and EVERYTHING in between (especially a credit card issue I had on our arrival!), the Urban Central satisfied all of my entire group's various and diverse needs...and then some! I... More

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Jason-GM, General Manager at Urban Central, responded to this review

Great to hear your group had such a fantastic stay with us! I'm glad that we exceeded your expectations and will have to agree with you in regards to our friendly staff. I have passed on your feedback to all of our team and we're looking forward to seeing you again next time in Melbourne. More

Rosebud, Australia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 6, 2014

I love this place, I stay here as much as I can when I visit the city. With a luggage storage room, its great that you can just leave your stuff there and not have to carry it around with you till check in time. It's clean and the not pricey at all, I was in the city recently, and... More

Was this review helpful? Yes 1
Jason-GM, General Manager at Urban Central, responded to this review

Thank you for taking the time to review your stay with us. I'm pleased to hear that you found our rooms and beds super comfortable and reasonably priced. We also think we have wonderful, friendly staff and I'll be sure to pass on your feedback to them. Thanks again for your wonderful review and we look forward to welcoming you... More

Brisbane, Queensland, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 4, 2014 via mobile

I had a quick trip to Melbourne and needed a place to stay near the conv centre. Great location, 10min walk to south bank, clean beds, towel, and breakfast included, plus the staff was incredible, will recommend to anyone who looks for a good night sleep

Was this review helpful? Yes
Jason-GM, General Manager at Urban Central, responded to this review

Thank you for your fantastic review of Urban Central. I'm so glad to hear you found our location and rooms ideal. We have a lot of guests staying with us attending events at the Exhibition and Convention Centre around the corner. I have passed on your feedback to our incredible staff and we look forward to welcoming you back soon. More

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Additional Information about Urban Central

Address: 334 City Road Southbank, Melbourne, Victoria 3006, Australia
Location: Australia > Victoria > Melbourne > Southbank
Price Range (Based on Average Rates): $
Hotel Class:3 star — Urban Central 3*
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Also Known As:
Urban Central Hotel Melbourne

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