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Urban Central

3.0 of 5 334 City Road Southbank, Melbourne, Victoria 3006, Australia
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Urban Central
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183 reviews from our community

Traveler rating
    61
    63
    31
    11
    17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ulverstone Tasmania
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Travelling on a day sailing to Tasmania with our car and needed somewhere close to Port Melbourne as we needed to be at the boat early. Urban Central was just up the road, straight run to and from the ferry terminal. Room cost $139 for the night (Queen) was clean, tidy and quite room. TV etc but NO Fridge in... More 

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Melaka, Malaysia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Due to unforeseen circumstances, I had to postponed my booking to a day later. I rang up the hostel and I was immediately referred to Agoda. I called Agoda to request a postponement and they called back a short moment later and I was allowed to postpone and there would be a small refund due to the difference in the... More 

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1 review
4 of 5 stars Reviewed 2 weeks ago

Rooms are average and clean. Social hostel. Good free breakfast, coffee, tea, rice and pasta. Great staff that is very helpful. Answered any questions, polite and kind. Made my visit worth while. Thanks for all you do!

Was this review helpful? Yes
Contributor
15 reviews 15 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Me and my friend stayed here for a week over Christmas! We had a 4 bed dorm which was spacious and you had a big locker each to store things. Each locker had a charger point which was great but a bit annoying that it was at the back of the lockers! The staff were so friendly and helpful! Free... More 

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Jason-GM, Front Office Manager at Urban Central, responded to this review

Thank you for your very kind review, We always try to help out our guests by providing more for your money, such as free breakfast, rice, pasta, tea and coffee. The power points for each guest are in the lockers. This means that you can leave devices charging inside and locked up. Having the sockets at the back of the... More 

Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 27, 2014

We stayed here overnight just to bridge our arrival in Melbourne and our official 'stay' in one of the hotels at the CBD. We arrived a day early in Melbourne and chose this hostel as it was rated to be one of the better ones in the city. The location is a bit off centre and is a bit of... More 

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Jason-GM, Front Office Manager at Urban Central, responded to this review

Thank you for your review, We are so happy that you found the room spacious and comfortable. We find the walk along south bank into the CBD to be a pleasant one providing a relaxing walk along the Yarra River and past the many restaurants and cafes South bank has to offer. Customer service is one of our main priorities... More 

Melbourne, Australia
1 review
2 of 5 stars Reviewed December 21, 2014

I lived in the urban.central accommodation for 5 weeks on November 2014. The good things: close to everything, breakfast, coffe, tee, rice and pasta free, some of the staff was really kind and polite especially Sanna (blond girl who works at the reception) and Rebekah (very kind receptionist), the bed was truly comfortable and the rooms were nice and pretty... More 

Was this review helpful? Yes
Jason-GM, Front Office Manager at Urban Central, responded to this review

Thank you for your review, We also think our location is in a great place, close to shops, the South Melbourne market and a short walk into the CBD. I am sorry to hear that from these positives you left on a negative. We have recently signed up with global gossip and our internet is now a lot faster and... More 

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed December 9, 2014

Stayed here for 3 months when I first arrived in Melbourne. The South Melbourne location is really thriving and this place is situated perfectly for a backpacker (night club and McDonalds across the road)/ When I was there, the biggest issue was the expensive internet. Hope this has changed!

Was this review helpful? Yes
Jason-GM, Front Office Manager at Urban Central, responded to this review

Thank you for your review, We definitely have one of the best locations! I think you will be very pleased to hear that our internet provider has changed and is now more efficient and cheaper. Hope to see you again in the future, The team at urban central. More 

1 review
5 of 5 stars Reviewed December 2, 2014

After staying there back in 2006 for a few months I knew I needed to look nowhere else, 1st impressions count & urban hit top marks back then and still today- excellent customer service, clean, inviting, the best deals, an awesome bar with no great prices & no clickiness- free brekkie,rice & pasta + more! make sure your oz trip... More 

Was this review helpful? Yes
Jason-GM, Front Office Manager at Urban Central, responded to this review

Thank you for the outstanding review! We are so happy to have you return and are delighted that you found it as enjoyable as your previous stay! We are glowing with pride! We have been focusing on our customer service and the cleanliness of the hostel and its encouraging when we get feedback like this . looking forward to making... More 

Sydney, Australia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed November 23, 2014

I got allocated to a room where the air conditioning thing broke. So the hostel staff opened the windows to keep the room ventilated. The hostel is situated right next to roads so the first night there I spent over an hour trying to fall asleep with at least 80-90dB cars driving by every few minutes. Also, the 4 bed... More 

Was this review helpful? Yes
Jason-GM, Front Office Manager at Urban Central, responded to this review

Thank you for your review, We are glad to hear that our staff were helpful to you, but we apologise that some aspects of your stay did not meet your expectations. We have checked the air conditioning unit in your room and have since fixed the problem. We have lockers in all our 4 dorm share rooms that are fitted... More 

Montreal, Canada
Contributor
13 reviews 13 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 20, 2014

This hostel is MASSIVE - it looks like an apartment complex. I stayed in a four person dorm for five nights and absolutely loved it. The rooms have air-conditioning, practical for when it's 40 degrees! There was free coffee and breakfast in the morning. Pasta and rice is also provided free of charge. The people working at the front desk... More 

Was this review helpful? Yes 1
Jason-GM, Front Office Manager at Urban Central, responded to this review

Your review has brightened our day! It makes us so happy to hear how much you loved staying at urban. It is with great pride that we are able to supply our guests with free breakfast, tea, coffee, rice and pasta. How wonderful are our travel desk team?! They are always up for a chat and will do all they... More 

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Additional Information about Urban Central

Address: 334 City Road Southbank, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Southbank
Price Range (Based on Average Rates): $
Hotel Class:3 star — Urban Central 3*
Number of rooms: 100
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Also Known As:
Urban Central Hotel Melbourne

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