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Long Island Resort

3.5 of 5
Whitsunday Passage, 4802, Australia
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Long Island Resort
Ranked #3 of 3 hotels in Long Island
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372 reviews from our community

Traveler rating
    88
    108
    65
    43
    68
See reviews for
Families
105
 
Couples
140
 
Solo
6
 
Business
2
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
Gold Coast, Queensland, Australia
1 review
5 of 5 stars Reviewed May 20, 2013 NEW

My partner and I stayed at the Long Island Resort for 3 nights May 2013. From the moment we arrived on the Island the staff were waiting for us with the warmest of welcomes. The room was everything we wanted, right on the beach, clean and comfortable. The photos are of true likeness. The food at the bar and restaurant... More

Was this review helpful? Yes
Mackay, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 20, 2013 NEW

We have just returned from our short 3 night stay at Long Island resort. We had the all inclusive package in the beach front rooms. We have stayed at along Island resort 3 times over the past 5 years but this time I felt I needed to report about it. The island and the beach front rooms are amazing. You... More

Was this review helpful? Yes 1
Sydney, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 17, 2013 NEW

We have just returned today from a relaxing 5 days at this resort. We were initially wary of what we might find as we had read recent reviews which were quite mixed. We had a beachfront room and like all these rooms we had beautiful views of the ocean and saw fantastic sunsets each day. There was plenty to do... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 11, 2013 via mobile

Our first day! Wasn't allowed to our room 2-1/2hrs after arrival, the room we were in was 'ok', the staff are really unreliable, can't give an answer to any question, always pass the buck, have an all round 'don't care attitude'. Went to book a day trip, well the staff are all about taking your booking, but give you absolutely... More

Was this review helpful? Yes 1
OceanGroup, General Manager at Long Island Resort, responded to this review
May 15, 2013

Dear Teeeegzzz, Thank you for your feedback in relation to your recent stay at Long Island Resort. Without feedback we can’t improve our shortcomings and enhance our strengths. I am surprised to hear this feedback, given my teams efforts in accommodating you during your stay. We did upgrade you to a beachfront room just after you arrived and at no... More

Mackay
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 11, 2013

First thing i look when i check in is room is cleanliness n toilet n bed .room is cozy for two we love it.me n my hubby were pleased with room.we got 2ngt package for garden room.view from veranda was nice.peaceful n warming environment.staff were friendly n helpful.our stay was quiet good n we r happy.food were awesome loved dinner... More

Was this review helpful? Yes 1
OceanGroup, General Manager at Long Island Resort, responded to this review
May 15, 2013

Dear Deepa G, Thank you for taking the time to provide us with feedback on your recent stay at Long Island Resort. I am so pleased to hear that you enjoyed your stay and had a wonderful birthday. I have shared your feedback with my team also. I look forward to welcoming you back to Long Island in the near... More

Surfers Paradise, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 5, 2013

We were married on Long Island Resort in April with 20 of our closest friends and family by our side. We had THE best weekend away and can thoroughly recommend it. From the moment we arrived, we were met by smiling faces and helpful service, nothing was a problem or too hard. There have been several negative reviews for this... More

Was this review helpful? Yes 5
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 4, 2013 via mobile

We bought this 3 nights package though a group buying website and were very impressed with the price we paid based on this is an on island accommodation. Upon arrival, we figure out staying on long island imply that we are restricted to the variety of tours we can joined. Over here, Cruise Whitsundays is the only cruise company that... More

Was this review helpful? Yes 4
Brisbane
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 30, 2013

How can anybody take Long Island resort seriously as a destination in the whitsundays, it looks like everything was purchased at a secondhand store, dont get me wrong the views are some of the best, but everything is old broken and very dated. the food was awful and the service was appalling.

Was this review helpful? Yes 3
OceanGroup, General Manager at Long Island Resort, responded to this review
May 3, 2013

Dear Rosie H, Thank you for your feedback in relation to your recent stay at Long Island Resort. Without feedback we can’t improve our shortcomings and enhance our strengths. It is disappointing for us to read such a review. I am surprised to read some of the comments you have made and I would value the opportunity to speak to... More

Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 29, 2013

Take it from someone who has spent a lot of time in the Whitsundays, Long Island is not even close to the best. We were extremely disappointed with the rooms which were by far the worst ive stayed in, beds were old and uncomfortable with a shocking smell in the bathroom. The food was pretty ordinary to say the least.... More

Was this review helpful? Yes 1
OceanGroup, General Manager at Long Island Resort, responded to this review
April 29, 2013

Dear KeithOz, Thank you for your feedback in relation to your recent stay at Long Island Resort. We are extremely disappointed that we were not able to meet your expectation on this particular occasion. We do take your feedback extremely seriously and have followed up with my team in relation to your comments. We continue to work on the training... More

Country NSW
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 29, 2013

We stayed on Long Island for five nights then moved across to Daydream for the next four nights. We found the resort to be very quiet and slow paced which suited us. We had a beachfront room on the ground floor that had an uninterrupted view over Happy Bay. The rooms may be dated but were comfortable and clean -... More

Was this review helpful? Yes
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Hotel Summarization (Beta)

What travelers say

  • Pool bar(16)
  • Beachfront rooms(12)
  • Water sport(9)
  • Staff were friendly(7)
  • Kid Club(5)
  • Clean and tidy(4)
  • Buffet style(3)
  • First nights(3)
  • Bread roll(3)
  • Mixed reviews(3)

Additional Information about Long Island Resort

Address: Whitsunday Passage, 4802, Australia
Region: Australia > Queensland > Whitsunday Islands > Long Island
Amenities:
Bar/Lounge Beach Business Center Kids Activities Restaurant Room Service Swimming Pool
Hotel Style:
#2 Top resorts Hotels in Long Island
#3 Romantic Hotels in Long Island
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
What makes the perfect holiday? That something special. That magical something that lives on in your memory for the rest of your life. That indescribable feeling where years later you still get a warm fuzzy feeling about your holiday. Long Island Resort in the Whitsunday’s has all the magic that the holiday maker could ever want. ... more   less 
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Also Known As:
Long Island Hotel Long Island
Long Island Hotel
Club Crocodile
Long Island Resort Whitsunday Islands, Australia

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Long Island Resort
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