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Heron Island Resort

4.0 of 5 Via Gladstone, Heron Island, Queensland 4000, Australia
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Certificate of Excellence 2014
Heron Island Resort
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Heron Island Resort
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673 reviews from our community

Traveler rating
    267
    241
    89
    37
    39
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225
307
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6
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Heron Island Resort
See the most recent reviews
Tiburon
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 7, 2013

We read all the negative reviews before we got there so we were prepared for the worst. Good thing we did. The food really is as bad as everyone here has said. The best things consistently were the desserts (because most were pre-packaged cakes, pies, etc) but there was never enough. To say the place is understaffed is an understatement.... More

Was this review helpful? Yes 5
Ross G, General Manager at Heron Island Resort, responded to this review

Thank you for posting your review about Heron Island. We have made contact with you privately regarding your review. We also invite you to read an announcement from Greg Magi, Executive Director Delaware North Australia Parks and Resorts posted 12 January 2013. More

Kingston, Illinois
Top Contributor
58 reviews 58 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 6, 2013

Our 3 day stay occurred during the nesting season of the "Noddy" birds. The island's trees were filled, and I mean filled, with these birds. Typically, one would be excited to witness this phenomena of nature. However, Noddies build their nests with dry leaves glued together by their own guano. Herein lies the problem...messy bird droppings where EVERYWHERE on the... More

Was this review helpful? Yes
Ross G, General Manager at Heron Island Resort, responded to this review

Dear Hoopnanny, Thank you for posting your review regarding Heron Island. I am pleased to hear that you enjoyed your stay and made most of everything the reef and nature has to offer. With Heron Island being a national park, there is indeed a vast population of birds on the island. Thank you for your comments and suggestions regarding the... More

Winnipeg, Canada
Contributor
13 reviews 13 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 5, 2013

Seriously?? I think some of the reviewers on here should give their heads a shake!!! Our experience with Heron Island was incredible. I read reviews before going and have to admit I was a little worried...but not only did Heron island meet our high expectations, it exceeded them! The boat ride was very smooth - not a single person was... More

Was this review helpful? Yes 1
Ross G, General Manager at Heron Island Resort, responded to this review

Dear Klutlet, Thank you for posting your review regarding Heron Island. I am pleased to hear that you enjoyed your stay and made most of everything the reef and nature has to offer. I am pleased your boat transfer was a smooth ride and you were able to see the vast array of marine life. I was pleased to also... More

Lismore
Contributor
15 reviews 15 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 4, 2013

This is definitely a place you should go, no mobile phones and no TV's in the rooms - perfect relaxation. Accomodation is very good and kept very clean, the spa is excellent. All the staff were friendly and helpful. A good place for younger children as there is no motorised traffic so it's very safe, probably not the place you'd... More

Was this review helpful? Yes
Ross G, General Manager at Heron Island Resort, responded to this review

Dear toptravellerLismore, Thank you for posting your review regarding Heron Island. I am pleased to hear that you enjoyed switching off from the outside world and making the most of what Heron has to offer. I am pleased to hear that you enjoyed the accommodation and the Aqua Soul Spa. I was also pleased to hear that you found our... More

1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 3, 2013 via mobile

We have been going to Heron island for 30 years for its stunning natural beauty and have always found the resort comfortable with good service and good fresh food - not anymore... The resort has really deteriorated - staff poorly trained and generally unhelpful. Service in bar and dining slow and inconsistent - we ordered drinks that did not come;... More

Was this review helpful? Yes 7
Ross G, General Manager at Heron Island Resort, responded to this review

Thank you for posting your review about Heron Island. We have made contact with you privately regarding your review. We also invite you to read an announcement from Greg Magi, Executive Director Delaware North Australia Parks and Resorts posted 12 January 2013. More

Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 1, 2013

One's assessment of this resort will depend very much on one's expectations. We (2 adults and 2 children) went to Heron Island because of our love of nature - particularly the rich marine life, and also the bird life (even though the breeding shearwaters were very noisy at night!). We loved it and would certainly return. But Heron Island is... More

Was this review helpful? Yes 5
Ross G, General Manager at Heron Island Resort, responded to this review

Dear WanderingAlbatross9, Thank you for posting your review regarding Heron Island. I am pleased to hear that you enjoyed your stay and made most of everything the reef and nature has to offer. Indeed, Heron Island is all about natural beauty being a National Park, which is why the amazing marine and wildlife make Heron Island their home. I was... More

Gold Coast
Top Contributor
63 reviews 63 reviews
20 hotel reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed December 30, 2012

If you are anticipating those delicious gourmet meals and fabulous buffets that used to be standard fare at the resort, you will be disappointed. I have stayed at this resort several times over the years, but this visit was a shock. Fruit was mainly tinned and supplemented with a meagre variety of fresh. After the weekly barge had visited, the... More

Was this review helpful? Yes 8
Ross G, General Manager at Heron Island Resort, responded to this review

Thank you for posting your review about Heron Island. We have made contact with you privately regarding your review. We also invite you to read an announcement from Greg Magi, Executive Director Delaware North Australia Parks and Resorts posted 12 January 2013. More

Fremont, CA
Senior Reviewer
6 reviews 6 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed December 29, 2012

The island smells like a bird sanctuary, which it is. The reefs are amazing. I saw turtles, sharks, and gorgeous reef fish on the snorkeling boats. That being said, i would never go back. It looks as if management is allowing it to return to its "feral" state. For the pretty penny spent at Heron, I would expect it to... More

Was this review helpful? Yes 5
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed December 28, 2012 via mobile

An intriguing experiment in how a 5 star resort copes with being run into the ground for 10 yrs since P&O resorts disbanded. Nothing has been spent since we stayed in 2001. Renovations are planned I'm told but the real issue is in management. There is obviously a void and disorder reins... Too many to recount but I'll mention one.... More

Was this review helpful? Yes 3
Ross G, General Manager at Heron Island Resort, responded to this review

Thank you for posting your review about Heron Island. We have made contact with you privately regarding your review. We also invite you to read an announcement from Greg Magi, Executive Director Delaware North Australia Parks and Resorts posted 12 January 2013. More

Melbourne
Senior Contributor
38 reviews 38 reviews
21 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed December 27, 2012

We just got back from 3 nights at Heron Island and enjoyed our stay very much. The marine and bird life around the island are spectacular. There are heaps of sharks, rays, and birds. It is a privilege to share this stunning location with nature. We were lucky enough to go during turtle nesting season. This was an amazing experience.... More

Was this review helpful? Yes 2
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Additional Information about Heron Island Resort

Address: Via Gladstone, Heron Island, Queensland 4000, Australia
Location: Australia > Queensland > Heron Island
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Heron Island Resort 4*
Number of rooms: 109
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Also Known As:
Heron Island Hotel Heron Island

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