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Heron Island Resort

Certificate of Excellence
Hotel website
Via Gladstone, Heron Island, Queensland 4000, Australia
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Heron Island Resort
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827 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Elanora, Australia
Top Contributor
75 reviews 75 reviews
51 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

What a place to visit. We slept a few steps from the ocean and woke every morning to a beautiful view and the sounds of nature. You can literally walk from your bed into the ocean in less than 20 seconds, then continue to walk round the whole island, keeping your feet wet, in less than 30 minutes. FANTASTIC. The... More 

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Brisbane, Australia
1 review
3 of 5 stars Reviewed 6 days ago NEW

My daughter & I had a wonderful few days. Snorkelling whenever the tide allowed, & out in the dive boat. The semi submersible was really thrilling. Very well spoken & informed crew. Our only disappointments were a real lack of up to date information about the daily activities, or cancellation of some. Be very aware that the Launch times are... More 

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Jackie L, Guest Relations Manager at Heron Island Resort, responded to this review

Hi Rosie Thank you for your review of your holiday on Heron Island. I am so pleased to read that you enjoyed your time with us on the Island and that you both had an opportunity to experience the Great Barrier Reef, it certainly is a memorable experience. I do apologise for the issues you experienced on departure, if you... More 

Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 1 week ago

Heron Island is a very good place to keep away from if you're prone to allergies. It's home to hundreds of thousands of birds, and the stink of their pooh is everywhere all the time, along with the spores (or whatever it is) in the pooh that causes allergic reactions. This is obviously not the fault of the management! The... More 

Was this review helpful? Yes 2
Jackie L, Guest Relations Manager at Heron Island Resort, responded to this review

Hi Chris T, Thank you for your review of Heron Island following your stay in February earlier this year. I certainly wish to acknowledge immediately that your stay did not meet your expectations and for this we apologise. The cleanliness issues you have mentioned are unacceptable and have since been addressed to ensure all rooms are to an acceptable standard.... More 

San Francisco, California
2 reviews
5 of 5 stars Reviewed 1 week ago

Everything about Heron --impossible to describe! The sea life, the bird life, the turtle life, the circle of life, all of it up close and amazing. In the book The Fifth Extinction, the author predicts that the reef as we know it will not be around for our grandchildren. If anything will make you care about conservation, it is seeing... More 

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Goiania, GO
Top Contributor
123 reviews 123 reviews
32 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 1 week ago

Heron Island is a magical place! Extremely beautiful and peaceful! The color of the ocean is amazing, with white sands! The island is located in the great barrier reef, so is great for snorkel and scuba dive! The room is ok ( has the basic ), the food is also ok ( nothing special ), but the service is not... More 

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Wanaka, New Zealand
Contributor
20 reviews 20 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We expected a lot more luxury from the accommodation for the price. Didn't use bedroom ceiling fan as was so dirty, as was the lounge one. There was an ant problem in our room (even the odd ones in the bed!). I understand the environment would make control of ants difficult but feel there is probably more that could be... More 

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Jackie L, Guest Relations Manager at Heron Island Resort, responded to this review

Dear Kate S, Thank you for your recent review of Heron Island. I am very excited to hear you enjoyed the snorkelling on the reef during your stay, it truly is a fantastic experience. I am also pleased you enjoyed the live music on some evenings and will pass your feedback onto Karl & Ricky. Can I also please apologise... More 

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 weeks ago

Heron Island is probably one of the best, if not the best, place I've ever visited. When you arrive by boat you can look down into the water and see sharks, turtles & fish swimming around the jetty just a few feet from the shore. The island is teeming with wildlife. It's home to thousands of birds and snorkeling just... More 

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Gold Coast, Australia
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Took my 16 year old daughter to Heron for 3 nights to see the turtle hatchlings in March 2015. Wow what a beautiful Island Heron is, the water is amazing and the snorkelling straight off the beach was awesome. The eco resort is not too luxurious so don't expect a 5 star resort. There are a lot of birds and... More 

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Sydney, Australia
2 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Outstanding beauty ruined by poorly managed staff, decaying (charmless) buildings, and a general feel of neglect - Delaware North have virtually sucked any joy out of staying here - think carefully before booking. Heron Island is one of the most remarkable places I have ever been to - such a stunning location on the barrier reef with an amazing abundance... More 

Was this review helpful? Yes 10
Jackie L, Guest Relations Manager at Heron Island Resort, responded to this review

Dear Ben, Thank you for your recent review of your stay at Heron Island in April, we appreciate the detailed information you have provided for us. Firstly, can I please sincerely apologise that we did not meet your expectations, while I am very pleased you enjoyed the Island with the abundant marine life and all it has to offer, I... More 

Contributor
11 reviews 11 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

We really enjoyed our two night stay on Heron Island. Island only has one resort, but they have a variety of housing to fit your budget (well, nothing too inexpensive). You get there by two hour ferry, a bit rough for some passengers but we were fine. Dining room was good, and you can eat in the bar (only choices... More 

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