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Heron Island Resort

Certificate of Excellence
Hotel website
Via Gladstone, Heron Island, Queensland 4000, Australia
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Heron Island Resort
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815 Reviews from our TripAdvisor Community

Traveler rating
    319
    290
    107
    55
    44
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282
364
24
8
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed on the Heron Island Resort for 3 nights in December 2014 as part of a week 3 long holiday to Australia. I was blown away by how natural and unspoilt this resort is. We watched Loggerhead and Green Sea Turles crawl up the beach and lay their eggs, swam with Reef Sharks, Stingray and Manta Rays. I feel... More 

Was this review helpful? Yes
San Diego, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Congrats to the person who designed the website for this resort, because in actuality it is nothing like it appears. Our room had mold in the bathroom, cobwebs in the corners, broken shutters and a general musty smell and feeling. I could even overlook the poor quality if there hadn't been such disdain and complete lack of customer service from... More 

Was this review helpful? Yes 1
Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed an incredible week at Heron Island resort in March 2009. The island was a nature's paradise and is an incredible haven for snorkelling from shore to shipwreck and all the way around the island. True to its reputation, the abundance of marine life from coral to the colourful fish, clams and all crustaceans was absolutely mesmerising! I could... More 

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1 review
5 of 5 stars Reviewed 5 days ago NEW

My wife and I recently had a week on Heron Island it was awesome! We are going back ,there is no phone service which is great there is internet available in Baillies Bar we had a garden room which was quite nice,food and drink prices are quite reasonable. The staff member who went out of her way to help us... More 

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Hannover, Germany
1 review
4 of 5 stars Reviewed 6 days ago NEW

I stayed on Heron Island for four days. Overall my experience was positive, especially the sea life was unbelievable. I did a reef walk as well which was amazing. The staff on the island was friendly and helpful. The facilities could do with a little spruce up though. But all in all I would recommend this place.

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 1 week ago via mobile

My partner and I visited Heron island in April 2015 for 7 nights and overall loved our stay although there are a few 'buts'. What we loved: • Amazing snorkelling - our favourite spot was the research area to the left of the wha • Breathtaking sunsets - we were luck enough to watch this from our room each evening.... More 

Was this review helpful? Yes
Jackie L, Guest Relations Manager at Heron Island Resort, responded to this review

Dear Alissa8, Thank you for your feedback following your recent stay on Heron Island. I am excited to hear you enjoyed the spectacular sunsets, snorkelling and day spa, and am equally pleased you both loved the Point Suite for your stay. I appreciate the feedback you have provided regarding the meals on offer in both the Restaurant and Bar, and... More 

Melbourne
Contributor
15 reviews 15 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Heron Island is a beautiful place. The corals (and the fish, turtles and other marine life that live amongst them) are both wonderful and easily reached from the beaches that ring the island. The island also abounds in birdlife – particularly rails, terns and seagulls – who conspire to make a great deal of noise while trying every trick in... More 

Was this review helpful? Yes 1
Karratha, Australia
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This stay was like other that I have ever had anywhere in the world. I googled best place to snorkel and Heron was in the top 10. We booked online and spoke to reservations in Melbourne, they made booking the holiday a breeze. We arrived into Gladstone on a Qantas flight, we were met by a lovely bus driver who... More 

Was this review helpful? Yes 1
Brisbane, Australia
Contributor
17 reviews 17 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I recently spent five nights on Heron Island. The resort is set in a very natural setting. What you pay for is the beautiful reef which surrounds you at every turn. Sea life is abundant and wonderful. Aqua waters filled with turtles, Rays, reef sharks and colourful fish. While we did not have the pleasure of snorkelling... More 

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Brisbane, Australia
2 reviews
2 of 5 stars Reviewed 2 weeks ago

Stayed in Mid March for 25th anniversary and my advice to fellow travellers "If you want good service don't expect it here" We paid for the premium end point suites $580 per night on special, they were quite stunning and, clean and had magnificent views. However, we were terribly disappointed the whole stay with the service and attitude of the... More 

Was this review helpful? Yes
Tenielle B, Guest Relations Manager at Heron Island Resort, responded to this review

Dear Maclurcanqld Thank you for taking the time providing your feedback on your recent stay to Heron Island. I am pleased to hear you enjoyed the views from your room. The Point Suites are one of the best located rooms on Heron Island. I would like to apologise for the issues you experienced during your stay, in particular the restaurant... More 

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