We visited Heron Island in early December. We initially booked for 4 adults, but at the last minute added an additional adult without any problem at all. The rooms (Reef rooms) were very spacious, with a king bed and 2 day beds, and can easily fit 4 adults in the one room comfortably. The boat ride in from Gladstone was...
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Dear Pryss3,
Thank you for choosing to stay with us at Heron Island during your last holiday.
Regarding the smoking issue that you wrote about: We encourage guests to utilize the designated areas only, which are identified by the availability of ashtrays and clear notices of designated no smoking zones. As an additional measure we will make sure that these...
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Heron Island has been one of those places i have wanted to visit for quite a while, We have had a number of visits to Queensland and the Great Barrier Reef. We came across their special which included ferry transfers from Gladstone and decided to book.
We were unlucky with the weather, it was sunny and warm enough but very...
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My husband and I have just returned from a fabulous Mothers Day weekend at Heron Island. What a beautiful island it is! Gorgeous crystal clear aqua water and fine white sand beaches.Many activities available from reef walking (right off the beach), snorkel tours, diving for the enthusiasts, bird watching. Just fantastic. We went on the submersible craft to view an...
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Have just return from 5 nights on Heron Island and it was fantastic! My husband and I got away for our 10 year Anniversary and the Honeymoon that we did not have - without the 3 kids!
If you want a flash resort with stylish decor - go somewhere else. If you want to experience the reef at your door...
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After reading other reviews here it is clear to see that management do little to Improve this place. Day 1, arrived at island went to lunch they ran out of the hot buffet and I was advised that there would be no more food served, so I had to make do with shaved ham and coleslaw. Then went to our...
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Dear Darren B,
Thank you for choosing to stay with us at Heron Island during your last holiday.
I am extremely disappointed to hear of your negative experience with certain members of our staff, and the cleanliness of the rooms. Heron Island prides itself on providing an excellent all round nature and Great Barrier Reef island experience, and I apologise...
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Heron Island Resort was really a wonderful experience (5 day stay, April 2012) - wonderful activities (diving, snorkeling - plus bird, island, research and reef walks) and friendly people as well. Food was above-average, with a few lunches and dinners pretty wonderful. Poor swimming pool, but then again, the reef is right there. Lots of snorkeling opportunities right from the...
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I agree with most of the recent reviewers that visited Heron Island around this time.
1. Boat Trip: Things did not start out well. Our boat trip to the island was cancelled due to bad weather. No apology or compensation was offered. Information from the marina reception was so inconsistent that someone in our group decided to book a private...
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Dear LaLaTraveler_12
I appologise for the experiences outlined in your review.
We had bad weather for 3 days in which it the launch was cancelled each day due to unsafe conditions. It was also unsafe for our supply barge. Due to the remote location on the outer reef, we encourage travelers, in their booking confirmations, to have travel insurance. Those...
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Heron island does not claim to be a 5 star resort however the prices certainly reflect this. If you are looking to relax with no tv, phone or Internet to distract you then Heron Island is the place to be. The food was fantastic and the restaurant staff were very friendly and pleasant, drink service was quite poor though. The...
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Dear Roxane D
I am glad you enjoyed yourself here on the island, but I am concerned that we did not meet your expectations fully in all areas of the resort.
We strive to improve our product and constantly exceed guest expectations. I have investigated with our marine department regarding their inability to do the diving and apologise that we...
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If you go to Heron, you should go with the understanding that this is one of the premier diving localities in the world. Heron is a coral cay, so it literally *is* the dive site. No lengthy boat trips out to the reef -- you're living it.
You'll read people criticising the beaches, and they are not great because they're...
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Dear Waimate01
Thanks for your feedback.
We strive to improve accross the board in all areas of the resort. We have such an abundance of nature both in and out of the water and for some it is not their cup of tea. Most nature lovers including Cousteau himself rates Heron as one of the top 10 destinations in the...
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Go to Lady Elliot Instead. The Island is fine, has some cool marine life and the turtles are great- but the resort spoils the island instead of making it better. The management is among the WORST I have ever experienced ( I have traveled to 54 countries over a period of 20 years so that's saying a lot..). Where do...
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Dear guest,
We are extremely disappointed to hear that your holiday at Heron Island did not meet your expectations. I can only say how disappointed I am to hear you had such a negative experience during your holiday with us. Your comments have been escalated to the highest levels of management who will contact you to discuss your review -...
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