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Kingfisher Bay Resort

Kingfisher Bay, Fraser Island, Queensland 4655, Australia (Formerly Mercure Kingfisher Bay)
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Kingfisher Bay Resort
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Kingfisher Bay Resort
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1,170 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Kingfisher Bay Resort
See the most recent reviews
Brisbane, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 11, 2012

Stayed in a villa (618) late Dec. early Jan. for 6 days, bit apprehensive based on some of the Reviews. Terrific holiday destination/resort if you have children and a 4WD. Yes stop at Woolies in Hervey Bay and fill the car with food/drink as the store at the resort is expensive. Have alternating days out touring then a day at... More 

Was this review helpful? Yes 1
KingfisherBayTeam, Manager at Kingfisher Bay Resort, responded to this review

Dear Buckstrip This is just a short note to thank you for coming to stay with us recently and for your candid comments regarding your stay in one of our self-contained villas. Our Village Store provides basic groceries for guests who are staying with us and there is an IGA that has a much wider variety at our River Heads... More 

Brisbane, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 9, 2012

The staff at the resort is excellent and at all times we received excellent service. The rooms decor are a bit dated but in good working order and very clean. Great value for money and I will certainly visit the resort again

Was this review helpful? Yes 1
KingfisherBayTeam, Manager at Kingfisher Bay Resort, responded to this review

Dear Colin E On behalf of the Kingfisher team thanks for your lovely comments regarding our staff members and the service you received. We look forward to welcoming you back to beautiful Fraser Island in the not-too-distant future. More 

Brisbane, Australia
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed January 9, 2012

Whilst this resort made for a great holiday and launching pad to explore Fraser Island, things could be so much better. The resort itself sits nicely in its surrounds. Unfortunately it is well past its heyday and as many of the villas are privately owned it looks like not enough money has been spent and they are now in serious... More 

Was this review helpful? Yes 1
KingfisherBayTeam, Manager at Kingfisher Bay Resort, responded to this review

Dear Mlear11 Thank you for taking the time to post and for your kind comments regarding our resort surrounds and jetty as a prime fishing spot. Please accept our apologies that we have failed to meet your expectations in other areas. I strongly encourage you to contact us direct on resort_mgr@kingfisherbay.com with details of which villa you stayed in, so... More 

Toronto
Top Contributor
86 reviews 86 reviews
24 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed January 6, 2012

We booked a package from Canada to get to Fraser Island. The package included taking the tilt train from Brisbane to Hervey Bay and then bus and ferry to get to Fraser Island. The resort is a 5 minute walk from the ferry landing but there is a shuttle to pick you up. The tilt train was 40 minutes late... More 

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KingfisherBayTeam, Manager at Kingfisher Bay Resort, responded to this review

Dear paddleballdude Thanks for taking the time to post in this forum and for your kind comments regarding the menu and service at Seabelle - which was awarded 'Best Restaurant' at last year's Fraser Coast Tourism Awards. I have passed your comments regarding your experience at check in and with the Maheno seafood buffet across to our Resort team to... More 

Sydney, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed January 6, 2012

Having visited Fraser Island on two previous occasions and thoroughly enjoyed the natural beauty of the island my wife and I had promised to return with our two of our grandsons, aged 10 and 13 years. We had previously made a day visit to Kingfisher Bay Resort and were very impressed with the magnificent integration, in an exceptionally environmentally conscious... More 

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KingfisherBayTeam, Manager at Kingfisher Bay Resort, responded to this review

Dear Allan O It was an absolute pleasure to read your candid review in this forum and we are chuffed that your family enjoyed your time with us. On behalf of the team - Happy 39th Anniversary and we look forward to welcoming you back on island in the not-too-distant future. More 

Brisbane, Australia
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 1, 2012

Fraser Island itself is worth a visit - have been there before - note that it is quickly becoming markedly commercialised - from the multiple carparks around the key spots of interest to the charges made for merely accessing water to wash your car.! Kingfisher bay resort was advertised as just that - a resort. We have for years been... More 

Was this review helpful? Yes 4
KingfisherBayTeam, Manager at Kingfisher Bay Resort, responded to this review

Dear Chazzad D Thank you for your post and for taking the time to talk at length with our Resort General Manager, Ben Van Lierop, whilst you were at the resort. Again, on behalf of Ben, we apologise that your stay with us did not meet expectations. More 

Victoria
Top Contributor
377 reviews 377 reviews
59 hotel reviews
243 helpful votes 243 helpful votes
4 of 5 stars Reviewed December 27, 2011

We spend a couple of days on Lady Elliot Island and a couple of days on Fraser Island as part of a reef and rainforest tour. The reef was fabulous; the rainforest ok. The Kingfisher Bay Resort is nestled into the bush with pleasant rooms, a good restaurant, a couple of pools and a mini-village nearby. If you don't have... More 

Was this review helpful? Yes 1
KingfisherBayTeam, Manager at Kingfisher Bay Resort, responded to this review

Dear WaterArt We were pleased to read that you booked our Rainforest and Reef package with neighbouring Lady Elliot Island - it's a great spot - and that you enjoyed our Bush Tucker Talk and Taste session with the resort rangers. For Trip Advisor readers - Lady Elliot is very small and accessible by foot, but there are a number... More 

Lucerne, Switzerland
Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 27, 2011

About the resort infrastructure in the tight sense, I can only say good things: nice rooms, extraordinary overall architecture, good food at reasonable prices is available, as is a nice (but at times somewhat crowded) pool, and everything seems eco-friendly enough to keep the local wildlife happy (frogs, snakes, gliders, bats, ...), which one can see in abundance everywhere, in... More 

Was this review helpful? Yes 1
KingfisherBayTeam, Manager at Kingfisher Bay Resort, responded to this review

Dear SwissTravelChampion Thank you for your kind comments regarding the resort, our architecture, daily activity program and Ranger Jane - which I will share with the team. I apologise that some of our lovely Christmas casuals were not able to answer your Fraser Island questions - we encourage guests to ask for our Duty Managers or Ranger team if reception... More 

Central Coast NSW
Top Contributor
63 reviews 63 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed December 23, 2011

I really wanted to love this holiday. We looked forward to it for a long time, I have wanted to see Fraser for as long as I could remember. However, we returned from this holiday and when people have asked we have answered, "yeah, OK, I guess". Given, it rained. A LOT. But it's also a resort that hinges on... More 

Was this review helpful? Yes 1
KingfisherBayTeam, Manager at Kingfisher Bay Resort, responded to this review

Dear CandiceJ85 Thank you for taking the time to write a review and for your kind comments regarding our Tour and your guide Martin. I am so sorry that your experience with us in December was disappointing and obviously the weather did not enhanced your experience. Apologies firstly for the confusion with the vouchers - there is no excuse for... More 

Coffs Harbour, Australia
Top Contributor
53 reviews 53 reviews
9 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed December 22, 2011

We spent one night here. Was beautiful resort and accomodation. The resturants and pools were nice. Our stay was reasonably priced.

Was this review helpful? Yes
KingfisherBayTeam, Manager at Kingfisher Bay Resort, responded to this review

Dear Ellen2211 Thanks for taking the time to post and for your kind comments about your overnight stay with us. More 

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