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All 3 Fraser Island hotels

Kingfisher Bay Resort Fraser Island

4.0 of 5 Resort   |   Kingfisher Bay, Fraser Island, Queensland 4655, Australia (Formerly Mercure Kingfisher Bay)
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Kingfisher Bay Resort Fraser Island
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Ranked #2 of 3 hotels in Fraser Island
A recent review
4 of 5 stars reviewed 3 days ago
river075 brisbane
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926 people have reviewed this hotel

Traveler rating
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    322
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    77
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
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English first
brisbane
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had 5 nights in the motel type room and had a thoroughly enjoyable time. Staff Without exception the staff were helpful, polite, and friendly. Some of them were very new so we couldn't always get answers to our questions easily and sometimes drinks took a while because they were learning. There were a couple of small gestures made that... More

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KingfisherBayGroup, Manager at Kingfisher Bay Resort Fraser Island, responded to this review

Dear river075 On behalf of the team thank you for taking the time to write this very comprehensive review about your time with us. We are proactive in monitoring online feedback, in sharing with our staff and in using it to make improvements with our product. We apologise for that crazy night you mention in Maheno and thank you for... More

Sydney, Australia
1 review
2 of 5 stars Reviewed 4 days ago NEW

The contempt of the staff (specially from the reception) for the customer is unbelievable. It happened to me and I saw it happening with other guests of the hotel. They seem too busy to take the time to help you and look at you as every question you have is silly and stupid. You are just a stupid client who... More

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KingfisherBayGroup, Manager at Kingfisher Bay Resort Fraser Island, responded to this review

Dear Rafauk14 Please accept our deepest apologies that our team haven't made you feel that you are a valued customer as that's not how we like to do business. I invite you to contact us on feedback@kingfisherbay.com with your full name, booking number and dates you stayed with us, so we can follow up with our team. We hope to... More

1 review
4 of 5 stars Reviewed 1 week ago

We had a great time at Fraser Island and loved the natural feel. I would personally like to thank Bianca from Reception who held the barge so I could do an emergency dash to get medical supplies. Also a sincere and big thanks to Wayne from Fraser Island/ River Heads bus company who arranged my drop off at the chemist,... More

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KingfisherBayGroup, Manager at Kingfisher Bay Resort Fraser Island, responded to this review

Dear Lyn I On behalf of Bianca, Wayne and our team, thanks for the four stars and your lovely comments. More

Thunder Bay, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We had at great time at KBR. The beach drive in 4wd vehicles delivered whales, dingos and beautiful vistas, the Bush Tucker talk and taste with Luke was just awesome. The vistas from the rooms were phenomenal. A must see if you are planning on travelling in the area. The ferry ride across was up eventful (no whales on either... More

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KingfisherBayGroup, Manager at Kingfisher Bay Resort Fraser Island, responded to this review

Dear Rich_and_Bea Thank you for the four stars, your sound-out to Luke and your comments, we appreciate it. More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

IF I choose a such an expensive hotel I want a pretty good sevice. And i didn't have it here. Poorly trained and not manages young staff, slow, unwarmed, little effort in communicating ( the young lady at the reception talk with as to your room mate). You have to wait 20 minutes for a coffee at the bar. Long... More

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KingfisherBayGroup, Manager at Kingfisher Bay Resort Fraser Island, responded to this review

Dear Elix197504 Thanks for taking the time to post and we apologise that you haven't enjoyed your time with us, but hope you did enjoy your time exploring our island backyard. As you may have seen from previous posts, we have a new F&B Manager (her first day is today) who will be making the Maheno service and deliver a... More

Melbourne
Contributor
17 reviews 17 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at Kingfisher Resort for 4 nights and fully agree with the other reviews that this Resort has so much potential but comes up short on several key points. First the good points: - The view from our room was spectacular, we stayed in a hotel room which overlooks the jetty and a small lake - The Seabelle Restaurant... More

Was this review helpful? Yes 1
KingfisherBayGroup, Manager at Kingfisher Bay Resort Fraser Island, responded to this review

HI MichelWy Thank you for your candid comments about your stay with us and for the kind comments here about your dinner in Seabelle, the ranger activities, whale watching and our reception and mainland staff. We have noted the comments re Maheno and wanted to let you know that our new Food and Beverage Manager, Julie David, arrived on island... More

Rockhampton, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

My partner and I booked a week at Kingfisher Bay starting 4 August. Initial impressions were good, prompt and friendly email communication and confirmation of our vehicular ferry times etc but these were quickly undone upon arrival. Having booked a 2 bedroom bungalow (based on the exceptional pictures on the website and wanting the extra living space) we were instead... More

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KingfisherBayGroup, Manager at Kingfisher Bay Resort Fraser Island, responded to this review

Hi Alan C We have contacted you directly today to find out more details of your stay with us as we have been unable to locate any comments in the Duty Manager log under Alan C that indicate problems were reported during your time with us. Once we have these additional details, we will locate your booking and check back... More

Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at Kingfisher Bay Resort for 5 nights recently and were a little underwhelmed by the experience. That said I wrote a detailed feedback letter to the management first before giving a review and I was impressed that they got back to me promptly and understood why I gave them the feedback. They explained there was a lot of... More

Was this review helpful? Yes 1
KingfisherBayGroup, Manager at Kingfisher Bay Resort Fraser Island, responded to this review

Dear Ali-rees We appreciate your candid feedback and your time in posting these comments in this forum. You're right, we are listening to our customers and using feedback to critique and improve our product. We look forward to you giving us a chance to redeem ourselves and our hotel manager, Wayne Harris, would be more than happy to oversee any... More

Ballina, Australia
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Shame that there appears to be massive cost cutting - no staff, poorly trained, little effort in communicating, food the same in both restaurants (boring menu) just cooked differently and massive prices though the more expensive one you do get served! Really difficult to get bookings for either.To add to the experience I heard a waiter in the Maheno restaurant... More

Was this review helpful? Yes 1
KingfisherBayGroup, Manager at Kingfisher Bay Resort Fraser Island, responded to this review

Dear Trish C It is never our intention for our guests to leave our property upset or unsatisfied and we apologise that you haven't enjoyed your time on island. You don't mention if you spoke to our Resort Manager, Wayne Harris or our Operations Manager, Leanne Ellams, at any time during your stay, but we would be happy to make... More

Anchorage
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 2 weeks ago

What a pity. Fabulous setting & building, on-site staff very friendly & hard working but many misses & poor communication from the booking staff in advance made for a frustrating experience overall. Restaurants not open late enough for a full day out on island & leisurely dining- do take out. The airport pick-up turned into a group van that I... More

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KingfisherBayGroup, Manager at Kingfisher Bay Resort Fraser Island, responded to this review

Hi Jboreal Thanks for taking the time to post and our apologies that your stay hasn't meet expectations. We are interested in knowing more about what happened with the booking process and the airport pick up (which is contracted to a third party operator) so we can follow up on your behalf. Please feel free to contact us on feedback@kingfisherbay.com... More

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Additional Information about Kingfisher Bay Resort Fraser Island

Address: Kingfisher Bay, Fraser Island, Queensland 4655, Australia (Formerly Mercure Kingfisher Bay)
Location: Australia > Queensland > Fraser Island
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Kingfisher Bay Resort Fraser Island 4*
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Also Known As:
Mercure Kingfisher Bay Resort Fraser Island
Kingfisher Bay Hotel Fraser Island
Kingfisher Bay Fraser Island

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Amenities

Bar / Lounge Beach Business Center with Internet Access Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Nestled in the bush overlooking the calm waters of the Great Sandy Strait, this award-winning ecotourism resort on World Heritage-listed Fraser Island is the perfect base to explore the world's largest sand island. The resort incorporates the 152-room Mercure Kingfisher Bay Hotel, self-contained two and three bedroom villas and houses, and a 174-bed Wilderness Lodge for groups. Resort Rangers also guide a variety of four-wheel-drive coach tours or personalised tours of the island. Access to Fraser Island is by ferry only. ... more   less 
Number of rooms
152

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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