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All 3 Fraser Island hotels

Kingfisher Bay Resort Fraser Island

4.0 of 5 Resort   |   Kingfisher Bay, Fraser Island, Queensland 4655, Australia (Formerly Mercure Kingfisher Bay)
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Kingfisher Bay Resort Fraser Island
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Ranked #2 of 3 Hotels in Fraser Island
A recent review
3 of 5 stars reviewed 2 days ago
MaryDMelbourne Melbourne
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941 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Melbourne
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

Stayed a week, 4 days too long. Little to do around the resort. Limited independent walks. Not enough choice of restaurants, or menu items. Seabelle expensive and unappealing bush tucker menu. meheno restaurant hit & miss, in choice & service. Rooms housekeeping sloppy & haphazard.

Review collected in partnership with Accorhotels.com

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Berlin, Germany
Senior Contributor
43 reviews 43 reviews
42 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I tried to understand why the Kingfisher Bay Resort has got ratings where reviewers had so different opinions (from terrible to excellent - everything was chosen quite often). Our experience was very good, and maybe the reasons were the following: - First of all, our accomodation was great. We had booked a villa, and we probably got one of the... More

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KingfisherBayGroup, Manager at Kingfisher Bay Resort Fraser Island, responded to this review

Dear xirxy On behalf of the team thank you for your four star review, your candid comments about your stay and your general observations, we appreciate you've taken the time to post. As you've discovered, our self contained villas are a great option for family groups, groups of friends or holiday-makers that want to self cater on island - there's... More

Perth
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

From the moment the barge from River Heads docks at the jetty it feels that you have arrived at a very special place.On entering the lobby you are right!The unique architecture & view as you look downwards at the Lounges,Dining areas & 2 pools [ 1 with a large Jacuzzi] is amazing.The rooms are spacious & clean with a large... More

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KingfisherBayGroup, Manager at Kingfisher Bay Resort Fraser Island, responded to this review

Hi billflowers Always great to see our distant Perth neighbours out and about exploring Fraser Island's sand tracks. On behalf of the resort team, thank you for the five stars and the shout-outs to Sven, Bryce, Katrina and Tom - we appreciate them! More

Sydney, Australia
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

No option to review Fraser Island as a destination so this covers all aspects of the stay. The resort is well appointed and was comfortable - not luxurious but had everything you needed. The staff were excellent, really friendly, helpful and the rangers did a great job. They have a odd set up at Meheno Restaurant whereby if you don't... More

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KingfisherBayGroup, Manager at Kingfisher Bay Resort Fraser Island, responded to this review

Dear Deb N Thanks for taking the time to post and for your candid feedback about the island and your stay. We have been listening to feedback and thank you for your comments regarding our staff and our ranger team. Please be assured, that we'll certainly share your comments about our dining options with our new Resort Manager, Kevin Bailie,... More

Gold Coast, Australia
2 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed for a long weekend and arrived by Ferry late on a Friday afternoon. The hotel showed great promise with a large inviting open plan reception with views directly out into the expansive pool area. The room was clean but dated however to a reasonable standard and not too much to complain about apart from the fact the phone... More

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KingfisherBayGroup, Manager at Kingfisher Bay Resort Fraser Island, responded to this review

Dear GlenH123 Thank you for taking the time to post and please accept our apologies that our F&B delivery has let us down. As you may have seen from previous management posts, we are taking steps to fix the outlet and have a new Resort GM and new F&B Manager at the helm. We also invite you to contact us... More

Brisbane, Australia
1 review
4 of 5 stars Reviewed 2 weeks ago

The resort was overall very nice topped off by very good service by the core staff and the GM's service was over and above what you'd expect! We had a breakdown near the resort and the GM was kind enough to assist us. We can only describe his customer service as totally memorable and head and tails above what is... More

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KingfisherBayGroup, Manager at Kingfisher Bay Resort Fraser Island, responded to this review

Hi SamFoster73 Thanks for your comprehensive and candid comment about your time with us on Fraser Island and your stay at the resort. We do share online feedback with our staff and will be passing on your comments (good and not-so-good) to our F&B team and apologise that some staff didn't deliver on service. We've also shared your comments with... More

Gold Coast, Queensland
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Gary our tour guide was informative, friendly and made the day fun. He is to b commended. Tour was great saw a lot and enjoyed the day immensely. Scenery spectacular and would highly recommend this tour

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KingfisherBayGroup, Manager at Kingfisher Bay Resort Fraser Island, responded to this review

Hi there Shelley R On behalf of Gazza and our team, thanks for your wonderful comments regarding your Beauty Spots Tour on island. We appreciate the feedback and are glad to see that you love Fraser Island every bit as much as we do. More

Ocean Shores, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I visited Kingfisher Bay with my cousin, for a catchup. Our hotel room was great, clean and spacious with a lovely outlook through the paperbarks to the bay with the 'billabong' off to the side. Apart for the paperthin walls it was a quality room. Breakfast was part of our package, it was a disappointing buffet, the hot food was... More

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KingfisherBayGroup, Manager at Kingfisher Bay Resort Fraser Island, responded to this review

Dear Michelle4997 Firstly, thank you for your kind words about our Bush Tucker Talk and Taste session, the Segways, Rochelle in our Kingfisher Natural Therapy salon and about our Ranger team and general staff. I had the pleasure of meeting you and your travelling companion whilst you were at the resort and saw your gorgeous photos from your time on... More

Melbourne
Contributor
11 reviews 11 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed only four days and this certainly was way too little......enclosed in gorgeous natural surroundings is the Resort, so well placed amongst the natural beauty around it. Our room was very comfortable with a balcony that led right onto the wilderness. The design of the resort fits beautifully in this Eco setting and makes you feel like your camping but... More

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KingfisherBayGroup, Manager at Kingfisher Bay Resort Fraser Island, responded to this review

Hi Crista16 On behalf of Simonette, Bernie, Sarah, Trea and Ranger Luke, we thank you for your lovely review and for letting us know you had a fabulous time on Fraser Island with us. If you have the time, we'd love to see or share some of your holiday snaps from Kingfisher Bay on our social sites - feel free... More

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Additional Information about Kingfisher Bay Resort Fraser Island

Address: Kingfisher Bay, Fraser Island, Queensland 4655, Australia (Formerly Mercure Kingfisher Bay)
Location: Australia > Queensland > Fraser Island
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Kingfisher Bay Resort Fraser Island 4*
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Also Known As:
Mercure Kingfisher Bay Resort Fraser Island
Kingfisher Bay Hotel Fraser Island
Kingfisher Bay Fraser Island

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