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All 3 Fraser Island hotels

Kingfisher Bay Resort Fraser Island

4.0 of 5 Resort   |   Kingfisher Bay, Fraser Island, Queensland 4655, Australia (Formerly Mercure Kingfisher Bay)
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Kingfisher Bay Resort Fraser Island
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Ranked #2 of 3 hotels in Fraser Island
A recent review
4 of 5 stars reviewed 2 days ago
Hiromaru Tokyo, Japan
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905 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (172)
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English first
Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 of 5 stars Reviewed yesterday NEW

- Check in was quick. - Our hotel room was disappointing. It was maybe 2 or 3 stars if in good condition, but it was a bit dirty and had a few maintenance issues. Sliding door didn't lock, three lights didn't work and one lamp was broken. Room was dated. - Food options were not good. We did one night... More

Was this review helpful? Yes
Adelaide, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed yesterday NEW

We returned after some years to be very disappointed by the service, but the location is fantastic. Litter outside our room on arrival, no soap in the dispenser, no plug in the sink or in the jacuzzi - could not use it. Tried ringing house service but no reply over several days, complained to the reception, but no service. Our... More

Was this review helpful? Yes 1
KingfisherBayGroup, Manager at Kingfisher Bay Resort Fraser Island, responded to this review

Dear Proffy22 Please accept our sincere apologies on all levels. We would like to follow up on the conversation you had with our Resort Manager, Wayne Harris, and the missing voucher, so please feel free to email us on feedback@kingfisherbay.com and we will follow up on your behalf. More

Tokyo, Japan
1 review
4 of 5 stars Reviewed 2 days ago NEW

I enjoyed the many different brid sounds and lush setting. Most of the staff were friendly, but seemed overworked and understaffed which is clearly a management issue, and I was disappointed with so many shops and restaurant closures. The highlight was the beauty spot tour arranged by the front desk staff. It was highly organized and professional and the sights... More

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KingfisherBayGroup, Manager at Kingfisher Bay Resort Fraser Island, responded to this review

Thanks for taking the time to post, HIromaru and we're pleased you enjoyed your Beauty Spots Tour with the lovely Martin and your and joy flight with Air Fraser Island. We wanted to let you know that there are no shop closures on island - our general store is open 7-days-a-week and Peter Meyer's gallery opens on request (and when... More

Sydney, Australia
Top Contributor
80 reviews 80 reviews
20 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We arrived and were soon allocated our room BUT it was on a lower rear floor - it was dark and cold and my husband said it smelt damp and mildewy. We rang for help to get the air-con working and we complained about the damp and asked to be move "The hotel is full" was the reply - 10... More

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KingfisherBayGroup, Manager at Kingfisher Bay Resort Fraser Island, responded to this review

HI Whitehavengirl43 We monitor our customer reviews and use constructive feedback to improve our product. Thank you for taking the time to post in this forum and we're pleased our team were able to rectify the room situation for you. More

Melbourne
Top Contributor
125 reviews 125 reviews
46 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel has the advantage of being in a unique location on a unique island but it squanders that advantage by being mediocre in every other aspect. We checked our bags in at the mainland check-in at River Head and took the ferry to the island. Hotel check in was smooth and quick and our luggage arrived within about 10... More

Was this review helpful? Yes 3
KingfisherBayGroup, Manager at Kingfisher Bay Resort Fraser Island, responded to this review

Dear NSMKIMelbourne Thank you for taking the time to post about your stay - we're pleased to see that our mainland team were quick and efficient and that our maintenance team were able to fix the problem with your heater in a jiff. Our Group General Manager, David Hay, and his team have been listening to online feedback regarding staff... More

Varsity Lakes, Australia
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

What an awesome place to stay. The rooms were clean and the resort is stunning. Excellent service and great food especially from the young guy that works in the general store that rides the KLX 300, what a top bloke and also the lovely young lady at the Jetty Hut.

Was this review helpful? Yes
KingfisherBayGroup, Manager at Kingfisher Bay Resort Fraser Island, responded to this review

Hey there first time os Great to read that you've had an excellent stay with us on Fraser Island and that our team members have impressed with their service. We'll certainly be sharing these comments at our daily briefing tomorrow. Thanks for taking time out of your holiday to post - we appreciate it. More

Chicago, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Fraser Island was one of our favorite destinations while in Australia. However, Kingfisher Bay Resort was a bit disappointing. The common areas are beautiful and inviting, however the service needs a bit of work. Upon arriving, the welcoming agent specifically mentioned that no reservations were needed in the casual dining room. When checking in, I asked the reception desk if... More

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KingfisherBayGroup, Manager at Kingfisher Bay Resort Fraser Island, responded to this review

Dear Adrienne E We wanted to thank you for your time and your candid feedback and apologise that our communication and housekeeping team have not met expectations. One of our team members has contacted you directly via Trip Advisor for more information regarding your villa and we invite you to contact us on feedback@kingfisherbay.com (mention this review title) and our... More

Brisbane, Australia
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Our recent stay at Kingfisher Bay Resort was fantastic but there were some issues that left us feeling flat. We love Fraser Island and everything it has to offer. In the past have camped many times on the island and have stayed at Kingfisher Bay Resort once before about 6 years ago. On that occasion we stayed in a villa... More

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KingfisherBayGroup, Manager at Kingfisher Bay Resort Fraser Island, responded to this review

Hi Rock B Thanks for taking the time to post and for the four-star rating. We'd like to invite you to contact us on feedback@kingfisherbay.com and our Resort Manager, Wayne Harris, will be happy to talk through the issues you mention. Please be sure to mention this review title when emailing and we look forward to hearing from you. More

Broadbeach, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We recently stayed for 5 nights in an Executive Villa. The Villa was spacious, but the lounge and bed were well worn, and should have been replaced a long time ago. We also paid extra to have air-conditioning (for the heating, as we knew it would be cold), but on the first night, only the lounge area worked. We all... More

Was this review helpful? Yes
KingfisherBayGroup, Manager at Kingfisher Bay Resort Fraser Island, responded to this review

Dear KTF01 We appreciate your candour and apologies that our housekeeping and F&B let us and you down. We have been listening to feedback and feedback is shared from the top down in our company, so we will be working to make some positive changes in the areas you mention. Thank you for taking the time to post. More

qld
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 1 week ago

A very heartfelt 'thankyou' to the amazing staff at Kingfisher Bay resort. We just came back from 4 glorious nights and every moment of our stay was fantastic. At the initial reservation, the emails received were positive, helpful and simply care free, check in was the same and every staff member from the guided walks, bar staff, restaurant, housekeeping and... More

Was this review helpful? Yes
KingfisherBayGroup, Manager at Kingfisher Bay Resort Fraser Island, responded to this review

Dear tanqld What an awesome way to start our day. Thanks so much for sharing your family holiday experience with us - it sounds like you had a fabulous time. If you have the time, we'd love for you to share some of your images in this forum or on our social sites. Happy travels. More

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Additional Information about Kingfisher Bay Resort Fraser Island

Address: Kingfisher Bay, Fraser Island, Queensland 4655, Australia (Formerly Mercure Kingfisher Bay)
Location: Australia > Queensland > Fraser Island
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Kingfisher Bay Resort Fraser Island 4*
Reservation Options:
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Also Known As:
Mercure Kingfisher Bay Resort Fraser Island
Kingfisher Bay Hotel Fraser Island
Kingfisher Bay Fraser Island

390 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Nestled in the bush overlooking the calm waters of the Great Sandy Strait, this award-winning ecotourism resort on World Heritage-listed Fraser Island is the perfect base to explore the world's largest sand island. The resort incorporates the 152-room Mercure Kingfisher Bay Hotel, self-contained two and three bedroom villas and houses, and a 174-bed Wilderness Lodge for groups. Resort Rangers also guide a variety of four-wheel-drive coach tours or personalised tours of the island. Access to Fraser Island is by ferry only. ... more   less 
Number of rooms
152

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