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Kingfisher Bay Resort

Kingfisher Bay, Fraser Island, Queensland 4655, Australia (Formerly Mercure Kingfisher Bay)
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Kingfisher Bay Resort
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Kingfisher Bay Resort
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1,158 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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chatham
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Arrived on 1st April ( April fools day ) perhaps that was a sign of things to come. After checking in, we were pointed in the direction of our room, a resort room, without a view. The first impression of the room was not good and it was clear that it was very over due an update. The furniture was... More 

Was this review helpful? Yes 1
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 1 week ago

Had an absolutely fantastic time in the tranquil environment. Amenities were very well kept and staff went above and beyond to make your experience memorable. Couldn't have asked for a more relaxing holiday in amazing natural surrounds.

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Coolum Beach
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

I purchased our stay via a coupon which gave my hubby and I a chance to head back to Fraser after 25yrs of not visiting!!! The resort was great and do keep in mind the resort in on the Western side of the island and any beach driving is on the East. Even though my rating is average, it was... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms are definitely in need of updating. Whilst they are comfortable they fall short of the standard expected from 4 star and above. The decor is tired and the amenities in the room basic. That said, the island is so amazing and really the star of the show!.

Was this review helpful? Yes 4
KingfisherBayResort, Manager at Kingfisher Bay Resort, responded to this review

Dear Chapletts Thank you for your 4 star review, we definitely agree that Fraser Island is an amazing destination! We apologise that some aspects of the room fell short of your expectations; we currently have a rolling program of refurbishment being undertaken throughout the property and appreciate your feedback. On behalf of all the team, we look forward to welcoming... More 

Brisbane, Australia
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Fraser is a great place to visit for a few days and the fishing is awesome. However, from the beginning there were obvious management issues and disengaged staff. Eco-rangers tour PM (3 hrs - $30 per child) for kids in evening was little more than baby-sitting. they played games (monopoly), went for a 5 min walk to the restaurant for... More 

Was this review helpful? Yes 5
KingfisherBayResort, Manager at Kingfisher Bay Resort, responded to this review

Dear Tony n Thank you for taking the time to provide feedback regarding your recent stay. We agree, there certainly are some great fishing spots on island. Over Easter, we tried something new with our Junior Eco Rangers. We sincerely apologise for the disappointment you experienced and would like to assure you we are listening to guest feedback and will... More 

Brisbane, Australia
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We went over on the ferry and left our car on the mainland. I think the process for booking the ferry and parking should have been explained to us at the time of booking. The resort is excellent very laid back and staff friendly and helpful. The ranger guided tours are a great introduction to the resort and the island.... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
KingfisherBayResort, Manager at Kingfisher Bay Resort, responded to this review

Dear Julie B Thank you for your 4 star review and great feedback about our staff and ranger guided tours. We apologise that some information was not relayed to you at the time you made your booking and have passed your comments onto our Reservations Manager to ensure these processes are explained to future guests. From all of us here... More 

Mooloolaba, Australia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Totally enjoyed the resort and the staff were extremely helpful in getting all the details and tours sorted. Totally recommend this unique Australian destination. The offering and effort building this resort is fabulous.

Was this review helpful? Yes 3
KingfisherBayResort, Manager at Kingfisher Bay Resort, responded to this review

Dear Martin M Thank you for taking the time to post feedback and your kind comments regarding the helpfulness of our staff, we are very glad you enjoyed your stay with us. On behalf of all the team we look forward to welcoming you back to Kingfisher Bay Resort – Fraser Island very soon. More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We had such an amazing holiday at Kingfisher, the resort & room were beautiful, our room was kept beautifully clean & fresh towels whenever we needed them by the friendly cleaning staff, the buffet breakfast was tasty as, with lots to choose from, Rebecca & the staff at Maheno's were always friendly & helpful and I especially want to Thank... More 

Was this review helpful? Yes
KingfisherBayResort, Manager at Kingfisher Bay Resort, responded to this review

Dear SandyLou Wow, thank you for your 5 star review and kind comments, it sounds like you had a fantastic birthday! We are very pleased that you found your room comfortable and enjoyed breakfast and the wine. Feedback like yours is very motivating and we will be sure to pass your comments onto our team, especially Rebecca and Tamara. On... More 

Brisbane, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed at the Kingfisher Bay Resort on Fraser Island last week (the week after Easter) and had a wonderful holiday. The main reason for my review below, is to report on our experience of the Junior Eco Ranger Program. To quote their website, “Australian Traveller magazine has named our Junior Eco Rangers program in their top 100 things to... More 

Was this review helpful? Yes 1
KingfisherBayResort, Manager at Kingfisher Bay Resort, responded to this review

Dear Bronwen B Thank you for your 4 star review and comprehensive feedback. Over Easter, we tried something new with our Junior Eco Rangers. We sincerely apologise for the disappointment you and your family experienced and would like to assure you we are listening to guest feedback and will definitely be reverting back to our award winning program. After sharing... More 

Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The beauty of the Kingfisher Resort is that you don't really have to think much for yourself; you can easily book tours, etc, and then just sit back and enjoy everything. The hotel itself is well maintained (though starting to show its years in a few places), and we found the food excellent with very attentive waiting staff and a... More 

Was this review helpful? Yes
KingfisherBayResort, Manager at Kingfisher Bay Resort, responded to this review

Dear Neil L Thank you for taking the time to post such a fabulous review of Kingfisher Bay Resort, we are very pleased you enjoyed absolutely everything about your stay with us. We strive to provide a unique experience for all our guests visiting Fraser Island and feedback like this is highly motivating. On behalf of the team, we look... More 

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