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Kingfisher Bay Resort

4.0 of 5 Kingfisher Bay, Fraser Island, Queensland 4655, Australia (Formerly Mercure Kingfisher Bay)
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Kingfisher Bay Resort
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Kingfisher Bay Resort
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1,067 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Brisbane, Australia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 days ago NEW

We had a four night stay in Jan 15, The resort was ok a little tired, could use a serious freshen up. The staff were lovely from the reception to the restaurants and bar down to the house keeping. We stayed in a villa which was a fair distance to the pools and restaurants, so far so that we were... More 

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1 review
5 of 5 stars Reviewed 3 days ago NEW

Prior to our visit to Kingfisher we read a few reviews on Trip Advisor and wondered if we had made the right choice. It turns out we did and people are just sooks. The staff are lovely. We screwed up a few times in that we arrived 20 minutes late for luggage collection 4 hours early for check in. They... More 

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Melbourne
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

If you are spending several days driving around on Fraser like we did then this is the wrong side of the island. We spent 2 hours per day on the return trip to the other side because of the road conditions. The hotel room was in a great location with a beautiful view. The smell of the room was terrible,... More 

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Goldcoast
Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

We went on a deal for 3 days. First night we went for dinner at the Breakfast restaurant. Well, the menu was 80% asian, would be ok if they know how to cook asian food! We asked for some bread, non available!! Room 224 was ok. Found sand in the bed, what would be fine if we sleep on the... More 

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Scunthorpe, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

When spending big bucks you expect more for your money, modern, clean, up to date some would say glam.... Now given the location on a resort island I wasn't expecting the world but was expecting a lot more than we got. We spent $1,100.00 for 4 nights in a "loft villa" sound nice doesn't it, Well if you enjoy 80's... More 

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Adelaide, Australia
2 reviews
2 of 5 stars Reviewed 6 days ago NEW

Let me please begin by saying I, along with most of my family have worked within the hospitality industry, with my parents having owned several very successful establishments. I know things go wrong, especially when it's busy but this was ridiculous! I will cover off on the positives to start with; 1. Location - Fraser Island is amazing and I... More 

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Contributor
18 reviews 18 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

When she first opened, kingfisher bay was a one of the first Eco-resorts of its kind. It's now well over 20yrs since so I wasn't sure what to expect upon revisiting one of my favourite fishing haunts of my childhood. I was so pleased to see that local produce and bush tucker are integral to the Seabelle's menu - if... More 

Was this review helpful? Yes 2
KingfisherBayGroup, Manager at Kingfisher Bay Resort, responded to this review

Hi Chris R Great to read that the fishing, island and bush tucker experiences didn't disappoint you on this return trip. Please be assured that we do monitor guest feedback and have noted the comments in this forum re service levels, this is something we are working very hard on to fix, so we look forward to a positive review... More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

This is THE resort to stay at on Fraser Island and as such enjoys a bit of a monopoly. And that is apparent. We booked a two bedroom villa which exceeded our expectations, was well appointed and spotless, however, the lock was broken on the door so our apartment was constantly unlocked during our stay. The choice of three different... More 

Was this review helpful? Yes 2
KingfisherBayGroup, Manager at Kingfisher Bay Resort, responded to this review

Hi AileenSully Thanks for taking the time to post and for your candid comments. Firstly, it's great to read that you enjoyed your tour with Peter Meyer and your time out on island. We have noted your comments regarding a lock (which may have been broken by guests immediately departing before you arrived) and hope that you reported this so... More 

Bundaberg, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Try and stay here at least once a year. Excellent reservations staff and everything runs smoothly from there. However, the hotel rooms are looking very tired, even though you only sleep there and the beds are comfortable. The bathroom looks like it needs a good clean although on closer inspection it just needs to be regrouted and the bath etc... More 

Was this review helpful? Yes 1
KingfisherBayGroup, Manager at Kingfisher Bay Resort, responded to this review

Dear Christine S Always great to see return guests on Fraser and we thank you for your comments - it's great to see you're having a relaxing annual holiday. We do encourage guests to book direct with us on our central reservations line as our trained staff can step them through the types of accom/locations. In this instance, you don't... More 

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Additional Information about Kingfisher Bay Resort

Address: Kingfisher Bay, Fraser Island, Queensland 4655, Australia (Formerly Mercure Kingfisher Bay)
Location: Australia > Queensland > Fraser Island
Price Range (Based on Average Rates): $
Hotel Class:4 star — Kingfisher Bay Resort 4*
Number of rooms: 152
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Also Known As:
Mercure Kingfisher Bay Resort Fraser Island
Kingfisher Bay Hotel Fraser Island
Kingfisher Bay Fraser Island

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