After a very long drive all my mother and I wanted was a good meal and a good night sleep.The Guy at reception seemed to think he was the conciege at the Sheraton. His manner was arrogant. First he gave me directions to 1 room but the key to a completly different room. When I realized the key wasn't the... More

Check in was pleasant but it went downhill from there. After checking could hear some bogan yelling out obscenities over the phone from the top floor above our room. The lifts are secure but a pain in the butt when you have to use your key each time to use the lift to go upstairs. Upon arrival on our floor... More

stayed only 1 night and was put in a room on the front above the reception.The room was spacious...but it had a disabled bathroom...there was no vanity or shelves to place your toiletries...i coped but if my wife was with me !!!! Due to the location of the room i found it quite noisy...road noise, noise from the complex and... More

We stay here in one of the Town houses with our very country (loud, energetic) kids and it is always amazing. There are friendly and helpful staff, well priced and excellent facilities. Our kids are always safe and still have room to move about. The two pools are so good too because we prefer our kids to be out the... More

This property did nothing wrong but it felt insincere. Room was nice. Too big for 1 and I was barely in it. Clean, comfortable. Rate was good value. It came down to service. They said all the right things but I just found the words rang hollow. I had a few problems which they attempted to sort out, but my... More

Impossible to sleep here, two nights in a row. Loud, rude noise from the neighbours living in the units next door - swearing, yelling, smoking up to 2am. The hotel is really close to next door units, all concrete, so the sound just echos around - straight into your room. Try somewhere else if you actually want to sleep.

Upon arrival to this hotel at 3:15pm,we were immediately disappointed to hear that our unit was not available and that we were required to wait an extra half hour to be able to access the room. We had just completed a five hour drive from Cairns to Townsville with two very tired children and one of us was a duabetic... More

Every time I visit Townsville I try to book this hotel. I know I can look forward to a warm welcome from the friendly staff who always ensure that the stay is enjoyable. The 2 bedroom apartments are very spacious and comfortable with every facility you need for a long term stay. However, as I mostly travel alone, I prefer... More

Fantastic apartment close to city. Fantastic food options along Palmer Street. Staff very helpful. We had a huge room with ample space for family of 5. Two bedrooms, two bathrooms in a quiet location close to everything. We will be back.