We stay here in one of the Town houses with our very country (loud, energetic) kids and it is always amazing. There are friendly and helpful staff, well priced and excellent facilities. Our kids are always safe and still have room to move about. The two pools are so good too because we prefer our kids to be out the... More

This property did nothing wrong but it felt insincere. Room was nice. Too big for 1 and I was barely in it. Clean, comfortable. Rate was good value. It came down to service. They said all the right things but I just found the words rang hollow. I had a few problems which they attempted to sort out, but my... More

Impossible to sleep here, two nights in a row. Loud, rude noise from the neighbours living in the units next door - swearing, yelling, smoking up to 2am. The hotel is really close to next door units, all concrete, so the sound just echos around - straight into your room. Try somewhere else if you actually want to sleep.

Upon arrival to this hotel at 3:15pm,we were immediately disappointed to hear that our unit was not available and that we were required to wait an extra half hour to be able to access the room. We had just completed a five hour drive from Cairns to Townsville with two very tired children and one of us was a duabetic... More

Every time I visit Townsville I try to book this hotel. I know I can look forward to a warm welcome from the friendly staff who always ensure that the stay is enjoyable. The 2 bedroom apartments are very spacious and comfortable with every facility you need for a long term stay. However, as I mostly travel alone, I prefer... More

Fantastic apartment close to city. Fantastic food options along Palmer Street. Staff very helpful. We had a huge room with ample space for family of 5. Two bedrooms, two bathrooms in a quiet location close to everything. We will be back.

We had a two bedroom apartment which provided ample space and facilities in a quiet location. Good access to the restaurants of Palmer Street and walking access to Magnetic Island ferry terminals. Reception staff very helpful. For us, great value for your money when compared to two rooms in other hotels. A place we would happily revisit if we were... More

We booked this place a few months before we arrived and had a very good deal of about 90 dollars for two persons. The room is stylish and large with very good beds. Bathroom is fine and the whole place is clean. Friendly welcome as well and the outside balcony was perfect for those warm nights with a view across... More

I stayed in one of their self contained rooms with a separate living room for two weeks and got a better deal than similar others. But while booking I didn’t realize that the quoted rate was for non-serviced and I was only told about this when I checked in. However, they serviced the rooms to certain level to my satisfaction... More