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Ibis Townsville

12-14 Palmer Street, Townsville, Queensland 4810, Australia
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Ibis Townsville
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Ibis Townsville
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386 reviews from our community

Traveler rating
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    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Contributor
13 reviews 13 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My family and I were travelling as a group of six and stayed at the Ibis Townsville for one night in December 2014 during a road trip down the East coast. We just wanted a decent hotel for the night at a good rate and that is exactly what we got. This hotel is centrally located in Townsville, right on... More 

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Steve W, Manager at Ibis Townsville, responded to this review

Dear Matt, Thank you for the detailed feedback you supplied regarding your stay with us last December. We appreciate your comments. Regards Matt Juniper, General Manager More 

Brisbane, Australia
Contributor
18 reviews 18 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

And again they deliver, happy friendly check in to check out. Basic but clean rooms but the restaurant is too expensive for what you get. Staff are always helpful and i also have functions there and they are more than accomodating

Was this review helpful? Yes 1
Steve W, Manager at Ibis Townsville, responded to this review

Dear Jackie, Thank you for comments on the ibis Townsville. We appreciate you taking the time to supply them. Regards Matt Juniper, General Manager More 

Townsville, Australia
Top Contributor
97 reviews 97 reviews
36 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Don't let the corridors of the hotel but you off as the rooms are actually ok - to the top end of the Ibis experience. The rooms are not overly big but if you're only staying for a short time than there is no problem. Bathroom is a toilet and shower but lighting is good. There is very little in... More 

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Steve W, Manager at Ibis Townsville, responded to this review

Good evening Marika, Thanks for taking the time to give us your feedback, I will be sure to share it with the team. I have to agree with you, the corridors don’t reflect the great product that we have here at the Ibis Townsville, rooms are a bit small but they are very functional and confortable with everything on its... More 

Cairns Region, Australia
1 review
4 of 5 stars Reviewed 3 weeks ago

My partner and I have stayed here frequently over the last several years. With family in Townsville we keep coming back because it's good value (especially with Advantage Plus) and there are LOTS of plusses ! Close to variety of places - restaurants, marina, town centre. Sugatrain serves good food. Staff (incl. restaurant staff) are always very pleasant and helpful... More 

Was this review helpful? Yes
Steve W, Manager at Ibis Townsville, responded to this review

It's great to hear that you are getting the benefit out of your Advantage plus membership. We look forward to seeing you again the future and appreciate the great feedback. Regards Matt Juniper, General Manager More 

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 21, 2015

Stayed for one night. Smallish rooms but good bed. Hot shower with pressure. quite area. Good restaurants around. Really can't go wrong. Reception person was very friendly. Would stay again no worries

Was this review helpful? Yes
Steve W, Manager at Ibis Townsville, responded to this review

Hi There, thank you very much for your feedback. Hopefully we see you soon. Regards Vini Belotti Operations Manager More 

Airlie Beach, Queensland, Australia
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed March 14, 2015 via mobile

Stayed here for a few nights on a business trip. Although the rooms are quite small they have all you need. Now coming from someone who manages a resort I just want to acknowledge the housekeeping team. Without them a hotel would not be able to operate and many people forget that. Guys you're doing a great job!!! Keep up... More 

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Steve W, Manager at Ibis Townsville, responded to this review

Hi There, thanks for this amazing review; I couldn’t agree more, the housekeeping team is a big part of the Operation. It is really good when we can impress our guests, but is even better when we can impress people whit the same line of work as us.  Thanks for staying with us. We hope to see you back... More 

Melbourne, Australia
1 review
5 of 5 stars Reviewed February 8, 2015

Close to some very good food and drinking holes, the always clean and comfortable Ibis is only 10 minutes walk from The Strand and not much more from.the boat to Magnetic Island. My new regular stopover in Townsville

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Steve W, Manager at Ibis Townsville, responded to this review

Hi Dan, Thank you very much for taking the time to send us your great feedback. We look forward to have you back at your Home away from Home. Thanks Vini Belotti Ops Manager More 

Cairns, Australia
2 reviews
4 of 5 stars Reviewed January 13, 2015 via mobile

This hotel is in a great location and you can walk around town from here. Plenty of options for dinner and drinks up and down the street. Polite staff who are helpful. The rooms are cheap and a bit cramped but you can't have it all. I like staying here but if you want a big room its not for... More 

Was this review helpful? Yes
Steve W, General Manager at Ibis Townsville, responded to this review

Hi Dan F, Thanks for the review, and I'm very glad we provided a great base for you in Townsville. The hotel is clean and friendly, and as you mentioned, in a great location on Palmer Street. We all hope to see you at Ibis on your next visit from Cairns. Cheers, Steve Wellsteed - General Manager More 

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