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All 39 Townsville hotels

Ibis Townsville

3.5 of 5 Hotel   |   12-14 Palmer Street, Townsville, Queensland 4810, Australia
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Ibis Townsville
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71%
Ranked #13 of 39 hotels in Townsville
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed yesterday
MissGelinder Stockholm, Sweden
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304 people have reviewed this hotel

Traveler rating
    57
    154
    68
    20
    5
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35
121
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81
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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English first
Stockholm, Sweden
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
3 of 5 stars Reviewed yesterday NEW

The hotel was very average, nothing special. So if you are just planning on sleeping at the hotel and doing alot of sightseeing during the day I would recommend this place. The hallways need a paint job, the paint was coming off the walls and the carpets had stains on them. The location of the hotel is very nice though!... More

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Brisbane, Australia
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We had one night here and although we did not expect a lot as it was only listed as a 3 star we were shocked to find that the restaurant was closed on a Monday night as this hotel is part of the accor group. The room was clean and tidy and free parking is available. Breakfast was good, self... More

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Steve W, General Manager at Ibis Townsville, responded to this review

Dear Shirley274 I am disappointed to hear that you were unable to enjoy our restaurant for dinner whilst staying with us, however I am glad you were able to experience our popular breakfast buffet. I will pass your feedback onto my team and hope to welcome you back to the hotel soon. More

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This is my fourth stay here . Although some of the walk ways look a looks a little tired , the rooms are clean quiet and cool from the townsvile heat . Staff are very helpful and restaurant down stairs does a great meal .

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Steve W, General Manager at Ibis Townsville, responded to this review

Dear Tony E Thank you for taking the time to review your recent stay at the Ibis. I am very pleased to hear that the room, reception team and restaurant were to your satisfaction for a fourth time and I will certainly be passing all your feed back onto my colleagues. Thank you again and I look forward to welcoming... More

Port Douglas, Australia
1 review
4 of 5 stars Reviewed 4 weeks ago

I found the staff to be excellent and attentive to your needs, I also found the accommodation to be always clean and inviting. A great stay and will visit again. ..........................................

Review collected in partnership with Accorhotels.com

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Steve W, General Manager at Ibis Townsville, responded to this review

Dear Kevin It's great to read that your most recent stay with us was enjoyable and that you find our staff friendly and attentive. I will certainly pass on your great feedback to my team and look forward to welcoming you back to the ibis soon! More

Contributor
18 reviews 18 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 22, 2014

Did not meet expectations we were really looking forward to some fine dinning, $35 for a 200gm steak meant to be medium rare and was raw in the middle and chewy the staff did their best, but we won't be back. :-/

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Steve W, General Manager at Ibis Townsville, responded to this review

Dear Endeavourstreet I am disappointed to hear that the Sugatrain restaurant was not to your satisfaction, we regularly receive great feedback from our guests regarding the food and service, rest assured I will be passing your comments onto the relevant parties in order to avoid experiences like yours in the future. More

Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 2, 2014

Can't commend the staff here highly enough, absolutely fantastic. As was the food at the restaraunt, exceptional! The rooms however were very basic, with hard beds and very ordinary amenities..... I would stay here again just based on the staff and that fantastic food.

Review collected in partnership with Accorhotels.com

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Steve W, General Manager at Ibis Townsville, responded to this review

Dear Dodgydude Thank you for taking the time to review your recent stay at the Ibis Hotel, I am very pleased to hear that you enjoyed our friendly and attentive team in the hotel and in Sugatrain Restaurant. I am however disappointed that your room was not to your satisfaction - rest assured I will pass on all your feedback... More

Gisborne, New Zealand
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 2, 2014

A pleasant enough hotel. the room I had was basic but ok. May be in need of a refurbishment. Free Wi-Fi would have been nice but the 15 mins available in the bar was appreciated. Staff were helpful and location good re main street etc. I don't advise going to Townsville when a cyclone is pending

Review collected in partnership with Accorhotels.com

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Steve W, General Manager at Ibis Townsville, responded to this review

Dear Michelle H Thank you for taking the time to review your stay at the Ibis Hotel. I am pleased to hear you were happy with our friendly staff and the location of the venue. I will be passing all your feedback onto my team and hope to welcome you back in the future (Hopefully the weather will hold up... More

Mackay, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed January 30, 2014

While this location is perfect, and the staff are friendly, the rooms and entrance area of the motel are badly in need of an overhaul. Beds reasonable comfort level carpet stained, was tea and coffee in rooms.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Steve W, General Manager at Ibis Townsville, responded to this review

Dear Mary Anne E Thank you for taking the time to review the Ibis Hotel, I am pleased to hear that you enjoyed our friendly staff and the convenient location of the hotel. I am however disappointed to hear your room was not to your satisfaction. Rest assured I will be passing your feedback onto the relevant parties and look... More

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Additional Information about Ibis Townsville

Also Known As:
Hotel Accor Townsville
Address: 12-14 Palmer Street, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
#8 Family Hotel in Townsville
#10 Business Hotel in Townsville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Ibis Townsville 3.5*
Official Description (provided by the hotel):
Ibis Townsville is conveniently located in the heart of the city dining precinct and only a few minutes walk from the main shopping centre of Flinders Mall. The hotel features 118 rooms, a cafe with alfresco dining and two meeting rooms for up to 80 delegates. Guests will also enjoy close proximity to the popular Strand development, where they can enjoy beautiful beaches, a swimming pool, community art and public events. ... more   less 
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