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Ibis Townsville

12-14 Palmer Street, Townsville, Queensland 4810, Australia
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Ibis Townsville
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399 Reviews from our TripAdvisor Community

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Traveler rating
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    85
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (91)
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Perth
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Desperately needs a face lift and deep clean. Room was carpark facing, and had an incredibly strong mouldy smell that hits you in the face. Awful. Disappointed after a gorgeous experience at Ibis Adelaide last week.

Was this review helpful? Yes
Matt J, General Manager at Ibis Townsville, responded to this review

Thank you for your feedback. I am sorry that the hotel did not meet your expectations. We are working on the issues you raised. Regards Matt Juniper, General Manager More 

Cairns, Australia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Ibis townsville has far exceeded our expectations. My wife and I snuck away for the weekend and scored the room for $75 pn on lastminute.com. The hotel is central. Walking distance to great food, casino, city, pubs etc. The bed is super comfortable! Don't waste money on accommodation. Waste your money having fun!!! The reception/counter service was fantastic.

Was this review helpful? Yes
Matt J, Manager at Ibis Townsville, responded to this review

Dear Rowan, It is great to hear how much you enjoyed the ibis Townsville and as you said, it is great value for money in a great location. Regards Matt Juniper, General Manager More 

Brisbane
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed one night on our way south to Brisbane. Check in was quick and easy by a friendly but professional staff member. Our room was very clean and while it was small, it had everything we needed for a one-night stay, except extra pillows. The location of the hotel is in the midst of lots of restaurants to cater... More 

Was this review helpful? Yes
Matt J, Manager at Ibis Townsville, responded to this review

Thank you for your feedback. We are very happy that you enjoyed your stay at our hotel and look forward to seeing you again. Regards Matt Juniper, General Manager More 

Sydney, Australia
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for 2 nights, travelled for 2 days and then returned for 1 more night before heading off to Brisbane. The rooms are really comfortable, quiet and very clean. The hotel has ample parking, and is within walking distance to a number of restaurants on Palmer Street. The staff are very friendly and nothing was too much trouble.... More 

Was this review helpful? Yes
Matt J, Manager at Ibis Townsville, responded to this review

Thank you for your feedback.. We are very happy that you enjoyed your stay with us and look forward to seeing you again. Regards Matt Juniper, General Manager More 

Cairns, Australia
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Rooms are clean, simple and well presented. Plenty of off street parking. All the staff have been very friendly. Plenty of restaurants, bars and cafes all within a short walk from the hotel. A good place to stay

Was this review helpful? Yes
Matt J, Manager at Ibis Townsville, responded to this review

Dear Gordon, Thank you for your feedback and I will pass them on to our staff. We all look forward to seeing you in the future. Regards Matt Juniper, General Manager More 

Canberra, Australia
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed May 27, 2015

The staff are helpful, off street parking is included. The rooms are always clean just make sure your room is away from the front street which can get noisy. Breakfast was included in the rate which was very reasonable. The restaurant downstairs has a good menu although a touch expensive. Brandy's down the road has fantastic staff and serves simple... More 

Was this review helpful? Yes
Matt J, Manager at Ibis Townsville, responded to this review

Thank you for you recent feedback. We are very happy that you enjoyed your stay with us at the ibis Townsville. We look forward to seeing you again. Regards Matt Juniper, General Manager More 

Ipswich, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 11, 2015

King room chosen, when we arrive we are shown into a twin room, admittedly they did change us to the king room. When we got to the new room the door was so stuck I couldn't open it, my husband had to heave his shoulder against it, consequently still got a sore shoulder from the many times the door had... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Matt J, Manager at Ibis Townsville, responded to this review

Dear Ruth, Thank you for providing feedback regarding your stay with us at the ibis Townsville. I’m sorry to hear about the issues you had during your stay and will be addressing them with the relevant departments. I will send you a private message to get more details regarding the specific room you were staying in. Regards Matt Juniper, General... More 

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