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Ibis Townsville

12-14 Palmer Street, Townsville, Queensland 4810, Australia
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1 room 1 guest
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Ibis Townsville
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407 Reviews from our TripAdvisor Community

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Traveler rating
    75
    212
    86
    24
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Any
English first
  • All months
    (407)
  • Mar-May only
    (91)
  • Jun-Aug only
    (136)
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    (119)
  • Dec-Feb only
    (61)
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2 reviews
5 of 5 stars Reviewed 1 week ago

friendly and relaxing as always, had breakfast and dinner in the restaurant was great, TVs pretty old in the rooms but don't go on holiday to watch tv so not a real issue, Ibis is very central to the CBD so very easy to get around bars and shops

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Matt J, General Manager at Ibis Townsville, responded to this review

Thank you for the 5/5 score. We appreciate you taking the time to give us feedback. Regards Matt Juniper, General Manager More 

Hervey Bay
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

If you are on a budget and a short stay, then it's ok. I booked in for three nights, only stayed two after checking in and finding the room was so small I requested an upgrade (which I was happy to pay for) but no availability. The first night we purchased 24 hours of movies only to have the TV's... More 

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Matt J, General Manager at Ibis Townsville, responded to this review

Thank you for your feedback. Regards Matt Juniper, General Manager More 

Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Main reason we picked this hotel was price and location. It's on a great street with lots of restaurants and central to everything. The rooms are nice clean studio rooms. Staff are really friendly and helpful. If we are ever in Townsville we would definitely stay here again.

Was this review helpful? Yes
Matt J, General Manager at Ibis Townsville, responded to this review

Thank you for the great feedback regarding your stay with us. We are, a great value hotel in a great location. Regards Matt Juniper, General Manager More 

Bunbury, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Budget hotel. Very clean friendly staff. Great breakfast served downstairs child friendly perfect for breakfast outside. Would go back. Great for families, and walking distance to town and the strand.

Was this review helpful? Yes
Matt J, Manager at Ibis Townsville, responded to this review

Thank you for your feedback. We look forward to seeing you again next time you are over from the West. Regards Matt Juniper, General Manager More 

Cairns, Australia
Level Contributor
62 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed July 8, 2015

10 year old establishment, typical Ibis fare. Large rooms. In street of bars, cafes and restaurants and close to ferries. Across footbridge into city centre. Well priced even on Townsville's busiest week with car racing. You won't be disappointed here.

Was this review helpful? Yes
Matt J, General Manager at Ibis Townsville, responded to this review

Thank you for your comments. You are correct in saying what great the value our hotel is. Regards Matt Juniper More 

Campbelltown, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 5, 2015

Great location of hotel surrounded by lots of different restaurants to choose from.Close to Townsville CBD. Excellent room service. Superb breakfast in hotel restaurant. Friendly and professional staff.Especially Jill & Kea. Not to forget the life music in the evening at the restaurant.

Was this review helpful? Yes 1
Matt J, Manager at Ibis Townsville, responded to this review

Thank you for the great feedback regarding your stay with us. Regards Matt Juniper More 

Perth
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 19, 2015 via mobile

Desperately needs a face lift and deep clean. Room was carpark facing, and had an incredibly strong mouldy smell that hits you in the face. Awful. Disappointed after a gorgeous experience at Ibis Adelaide last week.

Was this review helpful? Yes
Matt J, General Manager at Ibis Townsville, responded to this review

Thank you for your feedback. I am sorry that the hotel did not meet your expectations. We are working on the issues you raised. Regards Matt Juniper, General Manager More 

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