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All 39 Townsville hotels

Ibis Townsville

3.0 of 5 Hotel   |   12-14 Palmer Street, Townsville, Queensland 4810, Australia
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Ibis Townsville
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Ranked #16 of 39 hotels in Townsville
A recent review
4 of 5 stars reviewed 2 days ago
Sydneysider01 Sydney
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353 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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English first
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed in 'Superior' room 307, which itself was in quite reasonable condition - in contrast to the stained / threadbare carpets in the corridors and lifts. This room was adjacent to the lift; whilst it didn't particularly bother me, the lift noise did transfer quite loudly into the room. The room was not a bad size for the price -... More

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Auckland, New Zealand
Top Contributor
83 reviews 83 reviews
49 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel is really well located in central Palmer Street, the main restaurant strip in Townsville. It is also close to the CBD with several attractions and the Strand walkably close; parking is free if you need to go further afield. Unfortunately the hotel itself seems to have seen better days. On our floor the carpets were damaged in several... More

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Perth, Australia
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Stayed here for 4 nights. It is located in the city and close to the beach, but that's about all it has going for it. I booked the breakfast deal which apparently only includes one hot breakfast meal from the menu plus a bare bones continental breakfast. You can make your own coffee from the machine but can't order any... More

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Steve W, Manager at Ibis Townsville, responded to this review

Dear Chanakaya S, I'm sorry to hear you received some poor service at the hotel. Your experience is not reflective of the usual high standards of service we uphold at Ibis Townsville - we pride ourselves on provide a superior experience for all our guests. I hope you will give us the opportunity to better show you the hotel and... More

Brisbane, Australia
2 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

The location was perfect with various restaurants along the same street and the ferry terminal only a 15 minutes walk away. The staff are fabulously accommodating and friendly, all my questions were met with a smile.

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Steve W, Manager at Ibis Townsville, responded to this review

Tanya S80, It's always delightful to read positive feedback about the service our team provide, so thank you for taking the time to post this review. More

Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Ibis Townsville is in a great location in Palmer St amongst many of the restaurants of Townsville. I have now stayed there several times. The staff are incredibly friendly and helpful. The buffet breakfast is terrific with cook to order eggs and the rooms whilst small are clean and well equipped. The showers are terrific with great pressure and there... More

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Steve W, Manager at Ibis Townsville, responded to this review

Dear Cazza 339, Thanks for the review - it's always a pleasure to read such positive comments about our team. We look forward to seeing you again at Ibis Townsville soon. More

2 reviews
5 of 5 stars Reviewed 2 weeks ago

A comfortable place to stay & conveniently located right on the restaurant strip. Breakfast was excellent & the staff were all friendly. It was close to the activities we had planned as well. Definite value for money.

Review collected in partnership with Accorhotels.com

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Steve W, Manager at Ibis Townsville, responded to this review

Samantha T, Thanks for your great comments regarding your stay at Ibis Townsville. It is always a pleasure to receive positive feedback, and to know that we are providing are great value for our guests. More

Townsville, Australia
2 reviews
1 of 5 stars Reviewed 3 weeks ago

Ive stayed at the Ibis several times over the years. The location is great as it is near a variety of eateries. The staff are always friendly. However it needs a revamp- the carpets are well worn in the walkways. Lots of dents and marks on the walls. The sound on the TV didnt work all the time and required... More

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Steve W, Manager at Ibis Townsville, responded to this review

Dear Lana C, I appreciate your loyalty to the hotel, and your feedback is absolutely valued. We are currently working on some improvements to the hallways at the hotel, and are periodically replacing the existing TV's with brand new LCD's. I hope to see you back at the hotel soon. More

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Additional Information about Ibis Townsville

Address: 12-14 Palmer Street, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Townsville 3*
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Also Known As:
Hotel Accor Townsville

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Official Description (provided by the hotel)
Ibis Townsville is conveniently located in the heart of the city dining precinct and only a few minutes walk from the main shopping centre of Flinders Mall. The hotel features 118 rooms, a cafe with alfresco dining and two meeting rooms for up to 80 delegates. Guests will also enjoy close proximity to the popular Strand development, where they can enjoy beautiful beaches, a swimming pool, community art and public events. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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