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All 39 Townsville hotels

Ibis Townsville

3.5 of 5 Hotel   |   12-14 Palmer Street, Townsville, Queensland 4810, Australia
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Ibis Townsville
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Ranked #15 of 39 Hotels in Townsville
A recent review
5 of 5 stars reviewed 1 week ago
Col2014 Geelong, Australia
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356 reviews from our community

Traveler rating
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    182
    80
    22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
Geelong, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I had not used Ibis before, after a great night in Townsville, will certainly stay again. Staff were great, restaurant fantastic. Certainly not the views, but rooms clean and spacious. Value for money

Was this review helpful? Yes
Steve W, General Manager at Ibis Townsville, responded to this review

Dear Col2014, Thanks for the great review - it's always a pleasure to read about friendly staff and excellent service. I'm delighted we could meet your needs, and look forward to seeing you next time you have a night out in Townsville. All the best. More

Perth, Australia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

I was going to Townsville for a 2 night business stay & needed a hotel that was the right price & right location. The Ibis at Townsville was just what I wanted. Right in the heart of Palmer St with cafes & restaurants all around me it was just the right spot. Breakfast was included every morning which was a... More

Was this review helpful? Yes
Steve W, General Manager at Ibis Townsville, responded to this review

Hey Tony, Thanks for the great review, it's always a pleasure to receive positive feedback. I'm delighted the hotel could meet your needs, and provided a good business experience for you. We hope to see again soon in Townsville North QLD, and at the Ibis. All the best. More

Tea Gardens, Australia
1 review
3 of 5 stars Reviewed 2 weeks ago

The hotel is tired and in need of renovation. however, the room was clean and functional. The hotel is in an excellent location. The WiFi system provided barely enough power to receive and send e-mail.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Steve W, General Manager at Ibis Townsville, responded to this review

Dear Mal, Thanks for taking the time to post a review for us. I appreciate your comments regarding the internet service - we are in the final stages of transitioning to the NBN, which will make a huge difference to the quality of internet through the hotel. Thanks again for your time, we hope to see you in Townsville again... More

Sydney
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed in 'Superior' room 307, which itself was in quite reasonable condition - in contrast to the stained / threadbare carpets in the corridors and lifts. This room was adjacent to the lift; whilst it didn't particularly bother me, the lift noise did transfer quite loudly into the room. The room was not a bad size for the price -... More

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Steve W, General Manager at Ibis Townsville, responded to this review

Hi Sydneysider01, Thanks for the review - I'm thrilled to read your positive comments regarding your experience at Sugatrain for both breakfast and dinner. And to answer your question, no we don't deliberately set the machine to make horibble coffee! It does make a great hot chocolate though, try that next time, and I'd be happy to make you a... More

Auckland, New Zealand
Top Contributor
83 reviews 83 reviews
49 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is really well located in central Palmer Street, the main restaurant strip in Townsville. It is also close to the CBD with several attractions and the Strand walkably close; parking is free if you need to go further afield. Unfortunately the hotel itself seems to have seen better days. On our floor the carpets were damaged in several... More

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Steve W, General Manager at Ibis Townsville, responded to this review

Hi Littlefmrt, Thank you for taking the time to post a review. I value your comments, and appreciate your feedback regarding the 'tired' appearance of the property. We do work hard to maintain the hotel as best we can - the airconditioning should certainly have not turned off overnight. I have staff here 24 hours that can troubleshoot any issues... More

Perth, Australia
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Stayed here for 4 nights. It is located in the city and close to the beach, but that's about all it has going for it. I booked the breakfast deal which apparently only includes one hot breakfast meal from the menu plus a bare bones continental breakfast. You can make your own coffee from the machine but can't order any... More

Was this review helpful? Yes 1
Steve W, Manager at Ibis Townsville, responded to this review

Dear Chanakaya S, I'm sorry to hear you received some poor service at the hotel. Your experience is not reflective of the usual high standards of service we uphold at Ibis Townsville - we pride ourselves on provide a superior experience for all our guests. I hope you will give us the opportunity to better show you the hotel and... More

Brisbane, Australia
2 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

The location was perfect with various restaurants along the same street and the ferry terminal only a 15 minutes walk away. The staff are fabulously accommodating and friendly, all my questions were met with a smile.

Was this review helpful? Yes
Steve W, Manager at Ibis Townsville, responded to this review

Tanya S80, It's always delightful to read positive feedback about the service our team provide, so thank you for taking the time to post this review. More

Melbourne, Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Ibis Townsville is in a great location in Palmer St amongst many of the restaurants of Townsville. I have now stayed there several times. The staff are incredibly friendly and helpful. The buffet breakfast is terrific with cook to order eggs and the rooms whilst small are clean and well equipped. The showers are terrific with great pressure and there... More

Was this review helpful? Yes
Steve W, Manager at Ibis Townsville, responded to this review

Dear Cazza 339, Thanks for the review - it's always a pleasure to read such positive comments about our team. We look forward to seeing you again at Ibis Townsville soon. More

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Additional Information about Ibis Townsville

Address: 12-14 Palmer Street, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Ibis Townsville 3.5*
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Also Known As:
Hotel Accor Townsville

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