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Ibis Townsville

12-14 Palmer Street, Townsville, Queensland 4810, Australia
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Ibis Townsville
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445 Reviews from our TripAdvisor Community

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Mackay, Australia
1 review
2 of 5 stars Reviewed 1 week ago

The room was ok, however the bathroom wasn't clean, there was hair in the shower. The breakfast was good and the service was great. When we checked in the lady who checked us in had just been out smoking and rushed to get back out to continue smoking.

Review collected in partnership with Accorhotels.com

Helpful?
Thank SarahP55555
Matt J, General Manager at Ibis Townsville, responded to this review

Dear Sarah, I am sorry to hear that your stay with us was not as good as it could have been. I have passed your comments on to our housekeeping team for them to rectify. I have also spoken to the staff member regarding the smoking issue and this will not be repeated. Regards Matt Juniper More 

Level Contributor
50 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed here for 3 nights and its a nice little place. It's clean and tidy, a little basic but its got what you need, TV, bed and free WiFi and free parking. Staff were very friendly and helpful. The hotel is in a great location with 3 bars and about 7 restaurants right outside the doors. Excellent little place... More 

Helpful?
Thank Glen C
Matt J, General Manager at Ibis Townsville, responded to this review

Thank you very much for your comments. We look forward to seeing you again. Regards Matt Juniper More 

New York City, New York
Level Contributor
72 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Ibis has been a consistently good hotel brand for me in Townsville, Singapore and Shanghai. Rates are reasonable and the rooms are fairly modern / clean. Staff are professional enough. I know what to expect when i visit Ibis. I've stayed at the Townsville Ibis atleast 5 times, for periods of more than 10 days. The location is convenient. The... More 

Helpful?
Thank Garden_Designer43
Matt J, General Manager at Ibis Townsville, responded to this review

Thank you for your positive comments. We appreciate you taking the time. Regards Matt Juniper More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

from now on I will stay at the big brother mercure still in the accor group. especially when restaurant is closed. for a little more at the mercure, you have a restaurant open all day, everyday, and a great pool to cool off in. accor advantage plus a must

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank tonymatchett
Matt J, General Manager at Ibis Townsville, responded to this review

Dear Tony, Thank you for your comments. Our restaurant is open again from Tue-Sat with live music on Fri & Sat. It would be great to see you again in the future. Regards Matt Juniper More 

Travelers are raving about these Townsville hotels

Hobart, Australia
1 review
3 of 5 stars Reviewed January 6, 2016

excellent and helpful front of house staff. hotel is in great location. rooms clean and neat and quiet. plenty of restaurants and hotels nearby. great value for money. suga train restaurant does a pretty decent buffet breakfast

Review collected in partnership with Accorhotels.com

Helpful?
Thank kathryn195659
Matt J, General Manager at Ibis Townsville, responded to this review

Thank you for your comments. We are happy you enjoyed your stay with us. Regards Matt Juniper More 

Sunshine Coast
Level Contributor
100 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed January 2, 2016

Got this place on a good deal for stop over before going overseas. Would not holiday here, it would be used as an overnight place for business or travel. Room is small. Can be very noisy when people come home late night/early morning and have no consideration for others. Good service at reception. Good location with the good restaurants in... More 

Helpful?
Thank cardeb
Matt J, General Manager at Ibis Townsville, responded to this review

Dear Cardeb, Thank you for your feedback. Regards Matt Juniper More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 2, 2016 via mobile

Really helpful and friendly staff that found us an extra room seeing as we had messed up our booking and it was no problem extending our stay either. They even gave us a discounted rate. Clean and standard hotel, good location. Would stay again.

Helpful?
Thank Maja P
Matt J, General Manager at Ibis Townsville, responded to this review

Dear Maja, We appreciate your feedback. Regards Matt Juniper More 

Mount Isa
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 31, 2015

Excellent value for money,Great location to all eateries and A quick walk to the CBD,no nead for a car,Cowboys Club across the Bridge,Cactus jacks across the road,thoroughly recommend this accomodation for a short stay,especially backpackers😀

Review collected in partnership with Accorhotels.com

Helpful?
Thank Rrllew
Matt J, General Manager at Ibis Townsville, responded to this review

Thank you for your great feedback. Regards Matt Juniper More 

Brisbane, Australia
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed December 29, 2015

Second visit to the Ibis and it didn't disappoint. It's good for the money, a bit cheaper than the Oaks up the road, but it's not pretending to be anything other than a budget hotel. Having said that, i thought the staff are very good, courteous and personable, the room was very clean, the condiments were all filled up (... More 

Helpful?
Thank John K
Matt J, General Manager at Ibis Townsville, responded to this review

Dear John, Thanks for taking the time to give us your feedback. We appreciate it. Regards Matt Juniper More 

1 review
3 of 5 stars Reviewed December 25, 2015 via mobile

The first room we were allocated stank so badly of mould we requested to be relocated. The second room still smells to the extent you can nearly feel yourself breathing the pores however doesnt smack you in the face as bad as the first. Carpets are stained and someones dinner tray from last night is still sitting in the hallway... More 

Helpful?
Thank Brody K
Matt J, General Manager at Ibis Townsville, responded to this review

Dear Brody, Thank you for your feedback. We will look into the issues you raised. Regards Matt Juniper More 

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