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Reef Lodge Backpackers

Certificate of Excellence
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4 Wickham St, Townsville, Queensland 4810, Australia
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Reef Lodge Backpackers
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116 reviews from our community

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Traveler rating
    53
    30
    17
    7
    9
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Families
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27
38
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (116)
  • Mar-May only
    (29)
  • Jun-Aug only
    (26)
  • Sep-Nov only
    (27)
  • Dec-Feb only
    (34)
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2 reviews
1 of 5 stars Reviewed 3 days ago NEW

A below average hostel in facilities. Poor kitchen, uncomfortable beds and the few showers that are available only produce cold water. However, these issues are insignificant compared to the unbelievably low standard of customer service. When booking by phone my card details were taken and I was then informed that I had 5 minutes to arrive from the bus station... More 

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Kiama, Australia
5 of 5 stars Reviewed 1 week ago

I recently spent 4 nights at the Reef Lodge Backpackers, Townsville and could not be happier. Being an older traveller, I greatly appreciated the fact that the hosts, Simon and Dean, kept all unruly behaviour under control; ie, did not tolerate it at all. They were friendly, most helpful and approachable. The premises were clean and eclectic. I spent hours... More 

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Level Contributor
4 reviews
3 of 5 stars Reviewed 1 week ago

Allright hostel, clean rooms and bathrooms. Bit boring tho. And the guy in the office isnt very friendly or helpfull. He didnt give me the feeling I was very welcome. When I checked in I thought maybe he had not his day. But the next morning it was the same haha. So change your attitude a bit and the experience... More 

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DeanNixonHarding, Owner at Reef Lodge Backpackers, responded to this review

Hi Steve, Firstly thank you for going out of your way to leave a review and some feedback. Yes that was a bad weekend as I was dealing with a number of issues from a break-in and theft issue on the Sunday morning @ 2-45 am and the aftermath and police on the Monday morning. Maybe a simple smile and... More 

Mildura, Australia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

There's no better place for travelling back packers. The owners are very helpful with their extensive local knowledge. Reef Lodge is in the perfect location, close to the strand, and close to Flinders street eateries and clubs.

Was this review helpful? Yes
DeanNixonHarding, Owner at Reef Lodge Backpackers, responded to this review

Hi Trev, It's nice on those days when you wake up to something good and your review has helped make my day. Thank you for going to the trouble and all the best for your trip. Reef Lodge Backpackers Townsville More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 12, 2015

I stayed at the reef lodge for two and a half weeks and loved it. When I arrived Samone was helpful and friendly at check-in - even though she had to explain to the person in front of me three times that they had to give a key deposit. My room was comfortable and clean, although it has to be... More 

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DeanNixonHarding, Owner at Reef Lodge Backpackers, responded to this review

Hey Jack, GREAT REVIEW! "Seems you have seen how some people can stretch the limits at times." You have given such a nice descriptive review which is a great change for reviews. Not sure how many ways I can say thank you for one of the nicest rundowns on our hostel that I have had the pleasure to read. Hope... More 

Gloucestershire, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 1, 2015

We stayed here for one night when we stopped over in Townsville and it was one of the worst nights sleep I've ever got. Arriving at 1am, I took the last bed in a 6 bed dorm which was made up and didnt have any things on. At 5am I got rudely awoken by someone telling me it was their... More 

Was this review helpful? Yes 1
DeanNixonHarding, Owner at Reef Lodge Backpackers, responded to this review

Thank you Chloe for taking the time to leave a review, sadly this review seems to be based on your unfortunate experience rather than our hostel. Not to mention some of your statements are not true. Firstly I did not say that people would “OFTEN” sneak into rooms, I said on "OCCASION" this would happen. Backpackers would lock themselves out... More 

Manchester, United Kingdom
Level Contributor
49 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 28, 2015

We stayed here just for one night as a stop over to Magnetic Island. It was exactly what we needed. Comfy rooms, clean bathroom and a clean we equipped kitchen. Free WiFi was great and the communal area was nice. There wasn't much atmosphere but as we were only staying one night that didn't bother us. Would stay again.

Was this review helpful? Yes
DeanNixonHarding, Owner at Reef Lodge Backpackers, responded to this review

Hello Kristin, It is always nice to get some nice positive feedback from people so thank you for taking time to leave feedback about the Reef Lodge, We hope that you found everything to your liking. Hope your trip to Magnetic Island was pleasant and your holiday in Australia goes well. all the best Reef Lodge Backpackers Townsville More 

Perth, Australia
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 22, 2015

Clean, staff were ok, fairly helpful. Free Wifi Nice communal areas Good location, next to the beach. Fans & Air Con, comfortable sleep. Townsville isn't up to much but a fine place to stopover while passing through or towards Magnetic Island (don't go to Molly's restaurant over the road)

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DeanNixonHarding, Owner at Reef Lodge Backpackers, responded to this review

Hello Ed H, Thank you for the time you have taken to leave your review of the Reef Lodge Backpackers in Townsville. Sorry you didn't find Townsville to be worth much of a look, which makes me wonder did you get a copy of the Townsville and Magnetic Island booklets. Or maybe a look in at the "Information Center" just... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 4, 2015

Reef Lodge is a great place to stay in Townsville. It is: • Clean • Safe • Well managed • Centrally located. It is a pleasant 5 minutes walk to the combined bus terminal/Magnetic Island ferry terminal and city centre dining area. It is about two minutes walk to the beautiful Strand beach walkway. It also gives access to walking... More 

Was this review helpful? Yes
DeanNixonHarding, Owner at Reef Lodge Backpackers, responded to this review

Thank you Khiker2015, Glade to hear about your enjoyable stay and your great endorsement and high recommendation of the Reef Lodge in Townsville. It is always a pleasure to hear that we are getting things right some times and that people such as yourself do go out of your way to leave feedback such as yours. I hope your holiday... More 

sydney
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed April 15, 2015

Reef Lodge is clean,convenient and well run .However while we were there the owner became quite officious and continued to argue with some English backpackers over having a quiet friendly drink with us after the designated time to go to bed!!!!! His attitude left me feeling uncomfortable and as we were all older people .....it was unnecessary officialdom . The... More 

Was this review helpful? Yes 2
DeanNixonHarding, Owner at Reef Lodge Backpackers, responded to this review

Hello Robin Thank you so much for taking the time to leave your feedback. Sadly we have had to put in place a "No-drinking alcohol" policy due to the constant problems due to excessive consumption of alcohol an in fact some hostels have a "No drinking policy." Regardless of age, colour or creed, people should simply show a little respect... More 

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