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All 39 Townsville hotels

Jupiters Townsville Hotel & Casino

4.5 of 5 Hotel   |   Sir Leslie Thiess Drive, Townsville, Queensland 4810, Australia
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65%
Ranked #20 of 39 hotels in Townsville
A recent review
4 of 5 stars Reviewed November 12, 2011
Queenslander1234 Brisbane, Australia
  • Reviews (245)
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245 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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English first
There are newer reviews for Jupiters Townsville Hotel & Casino
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Brisbane, Australia
Contributor
11 reviews 11 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 12, 2011

The Hotel is in a nice location but I think they need to refurb the rooms, The cleanliness was of a high standard but the bathroom had that 90's feel about it. It would have been nice if they opened the bar out near the pool in the afternoon, or at least had a waiter there to take drink orders,... More

Was this review helpful? Yes
MareeMcCahon, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Thank you for your recent review, your feedback is very valid and we appreciate all of your suggestions. I can assure you I have forwarded your comments on to the relevant departments and department managers. with regards to your review of our rooms, we understand your frustrations with the outdated appeal, we are currently in the midst of renovation and... More

Puerto Rico
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 9, 2011

Not a very friendly greeting on arrival, felt like I was at the supermarket checkout. Superior room ok, disappointed with decor, and overall appearance. Lots of scuff marks on walls, definitely needs some TLC. Rooms not well soundproofed, noisy in corridor. However comfortable beds and pillows, and in a lovely part of town, walking distance to Strand (which is lovely)... More

Was this review helpful? Yes
MareeMcCahon, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Thank you for your review regarding your recent stay at Jupiters Townsville. I was disappointed to read your experience on check in and I can assure you I have forwarded this feedback to our Hotel Rooms Division Manager for his knowledge, I do apologise for this, as we pride ourselfs on our high level of customer service. With regards to... More

Melbourne, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 3, 2011

This is a very depressing hotel. Yes there is a glorious view of the sea and there is a huge swimming pool. But my room looked as if it hadn't been refurbished for 25 years. There was a lot of brown and beige in the decor. The bathroom was particularly tired. I couldn't believe there were no fluffy white bath... More

Was this review helpful? Yes 1
MareeMcCahon, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Thank you for your recent feedback, we appreciate that you have taken the time and effort to complete a review regarding your recent Jupiters Townsville experience. It is only through received feedback, constructive or otherwise from guests such as yourself that we can learn of areas where we can improve. Please be assured we take your comments seriously and I... More

Nowra, Australia
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed October 24, 2011

We stayed in an executive room for 4 days having booked 2 months previously. Our stay coincided with a concert and it was clear that management focused more on this event than its guests. I always stay at the best establishments, Jupiters Townsville fell well short of our expectations. Whilst being advised as we checked in that contact with us... More

Was this review helpful? Yes 2
MareeMcCahon, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Thank you for your review. We do sincerely apologise that you were not satisfied with your recent Jupiters Townsville experience. I have taken the opportunity to investigate this further. I have been advised by our Hotel Rooms Division Manager, that he has been, personally, in contact with you due to pervious feedback. It is pleasing to hear we have reached... More

Brisbane, Australia
Top Contributor
93 reviews 93 reviews
34 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed October 22, 2011

Stayed here last night. We have stayed here quite a few times in the past couple of years (we live in Townsville) but I'm always just a little disappointed. We stayed in a Deluxe King room. The bed is quite uncomfortable and I awoke with a very sore back. The room was actually quite dirty, which is so disappointing for... More

Was this review helpful? Yes
MareeMcCahon, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Thank you for staying with us, and for taking the time to share your thoughts on your Jupiters Townsville experience. We believe feedback is the most important way to identify where we are performing well and where we need to improve, as we want you to have a great experience every time you visit us. It was disheartening to read... More

Cairns, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 15, 2011

Stayed at Jupiters last weekend (Oct 2011) : Poor parking, dirty towels still in room when we checked in, noisy function outside until late at night, rude housekeeping, woke up with insect bites all over me that were not there when I went to bed (i slept under the covers and the windows were closed so it wasn't mosquitos or... More

Was this review helpful? Yes 1
MareeMcCahon, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Thank you for taking the time to write a review regarding your recent Jupiters Townsville experience. It was disappointing to read you were not satisfied with your stay. Please be assured that we take all comment and feedback very seriously. I would like to advise that after you informed our team on check out of your experiences, a thorough inspection... More

Perth, Australia
Top Contributor
64 reviews 64 reviews
32 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed September 14, 2011

Jupiters Hotel & Casino is located near the Magnetic Island ferry terminal away from the CBD area. It is a $10 shuttle bus fare from the airport (one-way) or about $25 by taxi. The CBD area with plenty of pubs, cafes and restaurants is within an acceptable walking distance. On arrival there were no staff members in sight to assit... More

Was this review helpful? Yes 1
MareeMcCahon, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Thank you for taking the time to share your thoughts on your recent visit to Jupiters Townsville. We firmly believe feedback is the most important way to identify where we are performing well and where we need to improve, all in all we want you to have a great experience every time you visit us. Again thankyou for taking the... More

Melbourne, Australia
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 26, 2011

We stayed on the upper floor. First room had connecting doors to adjoining rooms and we could hear conversations on either side. Staff were obliging in allowing us to move to nearby room for remaining nights. The hotel is of an old design which even refurbishment cannot make modern but it's comfortable and front desk staff seem to be well... More

Was this review helpful? Yes
MareeMcCahon, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Thank you for taking the time to write your review about Jupiters Townsville. We are very committed to offering the highest standards of service and we believe feedback is the most important way to identify our strengths and weaknesses and ensures our ongoing commitment to a higher level of service excellence and customer experience. . More

Brisbane
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 11, 2011

On my recent trip to NT and North Qld this would have been the best hotel I stayed in. Quality of food was excellent (ask to be directed to the buffet downstairs). The casino is small but great vibe. Rooms are great. You won't be disappointed!

Was this review helpful? Yes
MareeMcCahon, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Thank you for your review of Jupiters Townsville. It was a pleasure to read you enjoyed you recent Jupiters Townsville experience.We look forward to welcoming you back to the property when you are next in Townsville. More

Melbourne
Top Contributor
62 reviews 62 reviews
23 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed July 28, 2011

The staff were friendly, it looked the part, but its really a country pub, the rooms are a bit tired, lots of stuff is either looking sad or need renovation. I was there for a business meeting and may have been expecting more based on the rates. And in this day and age I expect free wireless Internet as a... More

Was this review helpful? Yes
MareeMcCahon, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

It is great to see you have written a review about Jupiters Townsville, we appreciate all of your comments and valuable feedback on your recent experience. I can assure you, your feedback has been forwarded to our management team. Our hotel has recently undergone renovations and these will continue in the very near future. We have recently upgraded, our Front... More

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Additional Information about Jupiters Townsville Hotel & Casino

Address: Sir Leslie Thiess Drive, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Jupiters Townsville Hotel & Casino 4.5*
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Also Known As:
Jupiters Townsville Hotel Townsville
Jupiters Townsville Hotel And Casino
Jupiters Hotel Townsville

92 photos of this hotel

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Amenities

Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#10 Luxury Hotel in Townsville
Hotel Class
Official Description (provided by the hotel)
Jupiters Townsville Hotel & Casino is superbly located on the Townsville breakwater and overlooks magnificent Magnetic Island, the Coral Sea and Townsville City. The property is within walking distance of the Magnetic Island Ferry terminal, the CBD, the restaurant precincts of Palmer and Flinders Streets and Townsville’s award-winning beachfront, The Strand. There is so much to do - so much to see in Townsville and Jupiters is a “hot spot” for lifestyle and holidaying in the tropics! ... more   less 
Number of rooms
194

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