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Jupiters Townsville Hotel & Casino

Certificate of Excellence
Sir Leslie Thiess Drive, Townsville, Queensland 4810, Australia
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Jupiters Townsville Hotel & Casino
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Jupiters Townsville Hotel & Casino
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362 Reviews from our TripAdvisor Community

Traveler rating
    103
    147
    71
    23
    18
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61
134
19
101
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Any
English first
  • All months
    (362)
  • Mar-May only
    (115)
  • Jun-Aug only
    (85)
  • Sep-Nov only
    (79)
  • Dec-Feb only
    (83)
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There are newer reviews for Jupiters Townsville Hotel & Casino
See the most recent reviews
Melbourne, Australia
Top Contributor
121 reviews 121 reviews
94 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed February 19, 2014

Overall can't fault this place, room was fantastic, service was very efficient and everything is onsite. I stayed on a Monday and so it all felt a bit dead but my online deal was great value. That made the restaurants seem a bit pricey but it's only a short taxi ride or 20 min walk into town. Good choice

Was this review helpful? Yes
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Hi WilliamsOnTheRoad It is always wonderful to receive positive reviews from an avid Trip Advisor reviewer such as yourself. We are very pleased that you have enjoyed your stay at Jupiters Townsville. I hope that you will choose to stay with us again on your next visit to Townsville as we look forward to welcoming you back. Yours sincerely Jennifer More 

Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 18, 2014

Great hotel, five star , wonderful pool , close to the marina if you want to go to magnetic island , close to the Strand. Nothing much that can go against this place. The only thing though is that it is a bit further away from the CBD so you have to cab it every time if you want to... More 

Was this review helpful? Yes
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Kardax2014 Thank you for rating Jupiters Townsville after your recent visit. It is always wonderful to know that our guests have enjoyed their stay with us. I agree that we are perfectly located to enjoy picturesque views of Magnetic Island and also within walking distance to the ferry terminal if you want to visit the island. May I suggest,... More 

Hervey Bay, Queensland, Australia
Top Contributor
52 reviews 52 reviews
18 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed February 8, 2014

I tend to agree with a couple of the more recent reviews in that I can't understand why there are so many bad reviews here. I paid about 30% less than a poor excuse for a motel in Mackay the night before, and here we got 4 star service, in a nice clean and tidy room, with a comfortable bed... More 

Was this review helpful? Yes 1
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Kane A Thank you for your insight into your recent stay at Jupiters Townsville. I believe you have wrapped up the Jupiters experience perfectly. I agree that our Superior rooms offer our guests great value, important to so many guests. We often receive feedback that has highlighted, in particular, how comfortable the beds are. I am pleased that you... More 

Senior Contributor
45 reviews 45 reviews
28 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed February 7, 2014 via mobile

The rooms have been refurbished and were comfortable and very clean. Alarm clock was functional yet incredibly small. Rooms were quiet however the volume limitations on TV meant you couldn't run air con as well as watch TV. Walls and carpets in Corridors are tired and worn but not too distracting.

Was this review helpful? Yes
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Purple31 Thank you for taking the time to tell us about your experience after your recent visit to Jupiters Townsville. I have taken the opportunity to forward your observations to our Hotel Rooms Division Manage for review and consideration. Please be assured, our friendly and attentive Reception staff are available to assist with any concerns you may have when... More 

Townsville, Australia
Top Contributor
70 reviews 70 reviews
47 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed January 25, 2014

I`m not sure why there are people writing negatives about this hotel. Yes, the superior rooms are waiting for a refurb in this clinical-hotel world so many want, but Jupiter`s accept this and offer the rooms for an absolute giveaway price. The rooms are spacious, spotlessly clean, a/c works very well, oodles of steaming hot water, and most of all... More 

Was this review helpful? Yes 1
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear kezCairns As you have highlighted, staying at Jupiters Townsville is more than just the hotel room – it is the experience. With three accommodation room types suited to different tastes and budgets, three restaurants and extended in-room dining hours, a number of bars, a lush tropical poolside setting, gorgeous views and customer service second to none, not to forget... More 

Brisbane, Australia
Contributor
17 reviews 17 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 23, 2014

Once again I made a mistake when booking our accom, should have been for Thursday but I booked for Friday. No cancellation or change allowed was the official line of course with the cheap price we got the room for. But the staff on reception were fantastic and made the change for us and as the room type we had... More 

Was this review helpful? Yes
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear GaryTEllis I am so pleased that in this circumstance our team were able to provide you with a solution to your situation. As I have mentioned in my previous responses, we are very committed to providing the very best service, ensuring our guests have a wonderful experience each and every time. Therefore, I am delighted that this has been... More 

2 reviews
4 of 5 stars Reviewed January 9, 2014

We recently stayed here on a long journey up North. To inform ourselves of what we could expect we read the recent reviews on trip advisor. Although delightfully amused we were most impressed with the professional and upbeat responses provided by Jennifer! We had the good fortune of time on our side thus providing us the opportunity to fully explore... More 

Was this review helpful? Yes
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Beachbummuma What more can I say, it would appear you have explored, indulged and relaxed in the most perfect way possible. It is fantastic to read that you enjoyed the great food, delicious cocktails, adventurously explored the surroundings and indulged in the entertainment and cultural delights of magic and ballet! If I may say, I am touched by your... More 

Cairns, Queensland, Australia
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 9, 2014 via mobile

After researching, we found Jupiters. The price is great for the rooms. We got the superiour room on the 14th floor the only things we could fault was maybe the room could of done with an upgrade. Old chipboard cupboards and the carpets were looking old. My partner found that the staff were helpful. Also maybe darker curtains in the... More 

Was this review helpful? Yes 1
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Jess P Thank you for taking the time to provide your suggestions on how we could make your stay at Jupiters Townsville more comfortable and for your mention of great service from our staff. It is very pleasing to read that you have found our Superior room pricing to be great value. With super comfortable beds and great views... More 

Brisbane, Australia
Senior Contributor
49 reviews 49 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed January 8, 2014

We booked online a package for. 2 nights ... Room was like a cage, old furniture and view of casino roof! As mentioned to staff we just got engaged.. So went back to front office and paid for an upgrade.. Room was still pretty bad and same view of a horrible roof! Great! Air con dated from the 80s ,... More 

Was this review helpful? Yes 1
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Coco It is most regretful that for your special occasion you have been disappointed by your experience. Please be assure the comfort of our guests is our highest priority and all efforts are made to ensure this is achieved. It is therefore most regretful with your upgrade request that we have been unable to offer an Ocean view room... More 

Cairns, Australia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 29, 2013

We got a very good deal on a room so stayed here during a sporting visit to Townsville. Hotel staff are very friendly and helpful, rooms good and have what you'd expect for a hotel casino. We did find the the distance of the complex from the town centre was just to far to walk so we did drive in... More 

Was this review helpful? Yes 1
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear ICMC Thank you for taking the time to review Jupiters Townsville. It is wonderful to read that you have stayed with us on your recent leisure visit to Townsville. I am delighted that you will be back and hope that we will see you again soon. Kindest regards Jennifer More 

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