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All 39 Townsville hotels

Jupiters Townsville Hotel & Casino

4.5 of 5 Hotel   |   Sir Leslie Thiess Drive, Townsville, Queensland 4810, Australia
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Jupiters Townsville Hotel & Casino
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65%
Ranked #19 of 39 hotels in Townsville
A recent review
5 of 5 stars reviewed 1 week ago
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221 people have reviewed this hotel

Traveler rating
    50
    91
    51
    17
    12
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Rooms are clean and modern, awesome shower and bath. Everything was clear and modern. Only disappointment was breakfast we were told by the restaurant breakfast was served till 11 but buffet closed at 9.30 that was the only complaint.

Was this review helpful? Yes 1
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear John I I have confirmed the breakfast buffet seating times with our Restaurant Manager and regretfully we are unsure of where the confusion of the buffet closing at 9.30am has occurred, and therefore are concerned by the disappointment that you may have experienced as a result. To cater for our guests we have different breakfast finishing times. Monday to... More

Leeds, United Kingdom
Top Contributor
90 reviews 90 reviews
31 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

Very comfortable accommodation with good view - when it wasn't pouring with rain! Staff very friendly and helpful we didn't eat there. There were several restaurants and room service. Despite its being linked to a casino, we saw several families with children ie must have catered for them adequately. The pool was attractive and interesting shape, but poorly signed and... More

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JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear FandRD As a guest travelling to sunny far North Queensland, we can only imagine the unexpected rainfall over the weekend was not a part of your itinerary. Despite the wet weather it is pleasing that you enjoyed your stay and the gorgeous views of our city and Magnetic Island. It is especially pleasing to read that you have found... More

Perth, Australia
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were very happy with our suite. It had beautiful views and a lovely balcony, although we didn't use it due to the heat. The air con was excellent. We had to turn it off at times as we were too cold. The room was clean and tidy and they provided a cot and baby items (high chair) at no... More

Was this review helpful? Yes 1
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear MrsMA82 Thank you for taking the time to tell us about your experience after your recent visit to Jupiters Townsville. I have read your review for our buffet restaurant, Aqua, and replied to your post in respect to your experience. Your recommendation for our delicious lemon myrtle crème brulee is appreciated and we are delighted that you have also... More

Darwin, Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here twice during our trip up to Cairns and back and found Jupiter's a very comfortable place for the good price we were able to get, particularly compared to other places we have stayed for $130.00 or $140.00 per night. The rooms were big enough and the views - one to the sea, and one to the marina,... More

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JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear topendersNT Welcome back, it is our pleasure to have had you stay with us twice on your recent trip north of Townsville. This is certainly a testament to your overall experience while staying with us. It is fabulous to read that you have found our Hotel rooms to be comfortable and catering to your needs, with the additional advantage... More

Townsville, Australia
1 review
3 of 5 stars Reviewed 4 weeks ago via mobile

Upon check in we ask reception the view from the room we were told it was of the marina but on arriving to our paid upgraded room on 11 floor the view was of concrete and roof iron .this was not acceptable to us at $159 a night so they changed our room to a ocean view on 10 floor... More

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JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Ben W It is most unfortunate that you had not received our response to your feedback prior to posting your review. As all feedback is taken seriously at Jupiters Townsville, I have taken the time to confirm that we have addressed your concerns and contacted your directly. Kind regards Jennifer More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 16, 2014

Stayed in a deluxe room, with great views across to Magnetic Island. The room was clean, well furnished and had a good bathroom. Beautiful large pool (towels provided) with plenty of chairs, tables and sun lounges. The hotel, restaurant and bar staff were all very friendly and helpful. Jupiters is in a quiet location, next to the ferry terminal and... More

Was this review helpful? Yes 1
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Kathy M Thank you for taking the time to review Jupiters Townsville. It is wonderful to read the highlights of your stay and that you will return. We are very committed to providing the highest level of customer service as it is an integral part of ensuring our guests enjoy their accommodation stay, dining or entertainment experiences. Our location... More

Mackay, Australia
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 1, 2014

Originally booked two nights but could not get in the second night as casino was booked out. i put our name on the waiting list and received a phone call a couple of days before hand to be told that we could stay the saturday night as they had a cancellation. When we booked in i was pleasantly supprised as... More

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JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Paul D The ocean view from our Executive rooms is certainly popular with many of our guests and I am delighted that you have also enjoyed the picturesque backdrop. It is also very pleasing to know that our attentive Hotel team have provided exceptional service once again, ensuring you have enjoyed your weekend stay. I will be sure to... More

Mission Beach, Australia
Top Contributor
76 reviews 76 reviews
24 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed February 27, 2014

Food value just ok. Quality of food was not that good. Some others food wasnt good either. They did have member prices but we paid 17.50 for a chicken ceaser salad that was not very enjoyable at all. I would not recommend this as it was overpriced for poor quality not even pub food quality

Was this review helpful? Yes 1
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Solstice10 We appreciate that you have taken the time to review Spin Café. It is very disappointing to read that you are dissatisfied with your dining experience. As we provide a range of generously sized tasty meals, it is certainly disheartening that we have not met your expectations on this occasion. Please be assured that we take all feedback... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 25, 2014

Can't be more appreciative of the excellent customer service that we received during our stay at the Townsville Casino. Staff were so helpful, cheerful and extremely professional (which is a rarity these days). Rooms are immaculate and well equipped. Food was so fresh, well presented and very affordable. The grounds around the pool are stunning to sit by (uninterrupted by... More

Was this review helpful? Yes
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear SarahGeorgeTaylor It’s has been a pleasure to read your review, thank you. You have certainly described the quintessential experience that we are committed to providing our guests at Jupiters Townsville. Please be assured I have forwarded your comments to the respective department managers so they may share your review with their team. I hope that we will have the... More

Melbourne, Australia
Top Contributor
53 reviews 53 reviews
51 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 19, 2014

Overall can't fault this place, room was fantastic, service was very efficient and everything is onsite. I stayed on a Monday and so it all felt a bit dead but my online deal was great value. That made the restaurants seem a bit pricey but it's only a short taxi ride or 20 min walk into town. Good choice

Was this review helpful? Yes
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Hi WilliamsOnTheRoad It is always wonderful to receive positive reviews from an avid Trip Advisor reviewer such as yourself. We are very pleased that you have enjoyed your stay at Jupiters Townsville. I hope that you will choose to stay with us again on your next visit to Townsville as we look forward to welcoming you back. Yours sincerely Jennifer More

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Additional Information about Jupiters Townsville Hotel & Casino

Also Known As:
Jupiters Townsville Hotel Townsville
Jupiters Townsville Hotel And Casino
Jupiters Townsville Hotel
Jupiters Hotel Townsville
Jupiters Townsville
Address: Sir Leslie Thiess Drive, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Townsville
#9 Luxury Hotel in Townsville
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Jupiters Townsville Hotel & Casino 4.5*
Official Description (provided by the hotel):
Jupiters Townsville Hotel & Casino is superbly located on the Townsville breakwater and overlooks magnificent Magnetic Island, the Coral Sea and Townsville City. The property is within walking distance of the Magnetic Island Ferry terminal, the CBD, the restaurant precincts of Palmer and Flinders Streets and Townsville’s award-winning beachfront, The Strand. There is so much to do - so much to see in Townsville and Jupiters is a “hot spot” for lifestyle and holidaying in the tropics! ... more   less 
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