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All 39 Townsville hotels

Jupiters Townsville Hotel & Casino

4.5 of 5 Hotel   |   Sir Leslie Thiess Drive, Townsville, Queensland 4810, Australia
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Ranked #19 of 39 hotels in Townsville
A recent review
3 of 5 stars reviewed yesterday
FoodieWithFamily2013 Surfers Paradise, Australia
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258 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Surfers Paradise, Australia
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed yesterday NEW

The rooms at Jupiters have never been 5 star, but always clean, tidy and relatively modern. I was pleased to be advised that I had been upgraded on arrival, only to find that I ended up in a room with 2 double beds. (I had booked a King bed) I was extremely pleased to be upgraded, because while the room... More

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Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Very friendly staff helped us with our stay and we were able to be put in a nice quiet room. Very comfortable bed and nice block out curtains. We had a great nights sleep. The location was a little out of the way but with a hire car at our disposal it was not an issue.

Was this review helpful? Yes
Canberra, Australia
2 reviews
1 of 5 stars Reviewed 1 week ago

My partner and I had an absolutely terrible stay at the Townsville Jupiter's Casino. The lady who served us on the front desk was abrupt and unhelpful and also lied to us to force us to book directly with the hotel rather than using a hotel booking website. We were told we would have to wait in the reception for... More

Was this review helpful? Yes
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Paul372 I am very disappointed to read you have not enjoyed your experience when staying at Jupiters Townsville, and more so, that you did not feel you could bring any of your concerns to the attention of our friendly staff at the time of your visit. Paul372, our guest experiences are very important to us, with due care and... More

Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 1 week ago

Staff are friendly and helpful, Kobe restaurant was fantastic but the room was sub standard. Aircon switches off middle of the night and the windows won't open so you swelter in stuffiness. Bathroom was clean but not what you would expect from a 4 1/2 star hotel. All in all it is what I'd expect from a 3 star hotel.

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JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Jessica W At Jupiters Townsville, we are committed to providing our guests with friendly, attentive service to ensure they enjoy each and every visit. I am therefore pleased that this has been a highlight of your stay and also appreciate your recommendation for our steakhouse, Kōbe. We are disappointed to learn that you experienced an issue with your air-conditioning... More

Brisbane
Top Contributor
218 reviews 218 reviews
25 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 2 weeks ago

What a view. Even if we did wake up to a fogy, rainy day. Staff are so helpful. Rooms very clean. Bath with a view is interesting....trouble hearing TV in the bath though so may be they need speakers in the bathroom for total enjoyment. was surprised to be able to hear the 4 men next door talking .. they... More

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JenniferSheppard, Customer Engagment Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear RufusBrisbane It is most unfortunate that this wet winter day may have hampered your holiday, unusual for Townsville, it was a welcomed change for many locals and also providing a very different view across the city to the sea. We are disappointed that you were disturbed by noise disruptions, however, it is pleasing that you have enjoyed a restful... More

Mackay, Australia
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Have stayed here many times before but didn't realise there were rooms with balconies. The room was huge! Our bedroom had a view of Magnetic Island while our lounge area had a view of the Marina with a balcony! It was fabulous! The bed was really comfy and we had to TVs so we could both watch our favourite shows... More

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JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Teresa700 With Jupiters placed perfectly on a man-made ‘peninsula’, we enjoy views of Magnetic Island, The Marina and the city. Our suites, available on our Superior, Deluxe and Executive accommodation levels, have balconies as you have mentioned and enjoy both ocean and city views. It is especially wonderful to read that this return visit provided the small delights reminiscent... More

Brisbane, Australia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent 4 days at Jupiters Townsville last week, and stayed within the hotel for the whole time. Personnel were fantastic from the Gentlemen at the front entrance to the service personnel in the rooms. Front desk excellent, casino floor staff more than helpful, the Groundsman is a champ too! The building definitely needs a BIG makeover, very dated, but... More

Was this review helpful? Yes 1
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Jill E Your review certainly captures the essences of what our guests can expect when staying at Jupiters Townsville. Exceptional customer service is paramount and check-in is only the beginning. With dining options from casual and family friendly, to Townsville’s ever popular steakhouse, Kōbe, a choice of bars regularly featuring live entertainment and the city’s only Casino, there is... More

Airlie Beach, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We recently spent one night in a Superior Ocean View room. While the fittings throughout the room were a little dated, the overall cleanliness was of an exceptional standard. The view of the ocean was spectacular and unobstructed. We found the service of the staff at reception to be very courteous and friendly. Would definitely stay here again!

Was this review helpful? Yes
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Darlene M The views from our Superior rooms are certainly gorgeous; Magnetic Island is framed from our Superior Ocean view rooms and the city lights up the evening scenery for our guest’s choosing our Marina view rooms. With future plans for refurbishments to our Superior accommodation levels, watch this space! We hope we will welcome you back to Jupiters... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

We returned to Jupiters as we have stayed here for 10 days each year for the last 4 years. It is a high quality hotel . We annual Australian mm come to Townsville for the annual Chamber Music Festival. The hotel staff are friendly an the facilities are excellent.

Was this review helpful? Yes
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Roger S Welcome back to Jupiters, we are delighted that we are your preferred hotel of choice. We are happy to know that the friendly and attentive service provided by our staff has rated highly, as too, our quality accommodation and facilities. We look forward to welcoming you back again next year. Kind regards Jennifer More

Kenthurst, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I stayed in a superior room for 7 nights, and had little to complain about. My bedroom was cleaned, my bed was made and the mini bar was restock very efficiently. Even when I had my 'do not disturb' sign up, the staff checked later on in the day to see if my room needed to be fixed up. The... More

Was this review helpful? Yes
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Katie S Thank you for taking the time to share your experience after recently staying with us. We are delighted that our attentive service has been appreciated and in turn has ensured your comfort during your visit to Jupiters Townsville. We certainly appreciate that our Superior rooms need ‘updating’ and I would like to assure you that there are... More

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Additional Information about Jupiters Townsville Hotel & Casino

Address: Sir Leslie Thiess Drive, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Jupiters Townsville Hotel & Casino 4.5*
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Also Known As:
Jupiters Townsville Hotel Townsville
Jupiters Townsville Hotel And Casino
Jupiters Hotel Townsville

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Amenities

Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#9 Business Hotel in Townsville #10 Luxury Hotel in Townsville
Hotel Class
Official Description (provided by the hotel)
Jupiters Townsville Hotel & Casino is superbly located on the Townsville breakwater and overlooks magnificent Magnetic Island, the Coral Sea and Townsville City. The property is within walking distance of the Magnetic Island Ferry terminal, the CBD, the restaurant precincts of Palmer and Flinders Streets and Townsville’s award-winning beachfront, The Strand. There is so much to do - so much to see in Townsville and Jupiters is a “hot spot” for lifestyle and holidaying in the tropics! ... more   less 
Number of rooms
194

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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