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All 39 Townsville hotels

Jupiters Townsville Hotel & Casino

4.5 of 5 Hotel   |   Sir Leslie Thiess Drive, Townsville, Queensland 4810, Australia
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Jupiters Townsville Hotel & Casino
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65%
Ranked #19 of 39 hotels in Townsville
A recent review
4 of 5 stars reviewed 3 days ago
Mark L Brisbane, Queensland, Australia
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248 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
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English first
Brisbane, Queensland, Australia
Contributor
17 reviews 17 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

As the title suggests, we were very impressed with the hotel. Honest, clean and excellent new rooms with great features and amenities. One negative is the stupidly expensive (and slow) guest wireless network. Having paid for 24 hours use in advance I ended up tethering my phone as performance was so poor. All together a good experience.

Was this review helpful? Yes
Mackay, Australia
Contributor
11 reviews 11 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

We were allowed to book in two hours earlier as only came from Charters Towers .The room was on the 19 th. floor overlooking the Marina and city,The room was very clean and comfortable indeed ,Bed so comfortable and shower fantastic.

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JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear 11Bear Welcome back to Jupiters and thank you for offering future guests your handy tip. It is pleasing that you value our valet service and the convenience that it offers. I am delighted that you have enjoyed the comfort and the views from your top floor, Executive room, and that we were able to provide an early check-in on... More

Townsville, Australia
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Been here to gamble a couple times, small but very lively and enjoyable. Its usually somewhat full and makes for good gambling, some lower priced tables and a lot of poker machines, theres a bit of everything.

Was this review helpful? Yes 1
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Vincent D Thank you for taking the time to share your experience with the Trip Advisor community. It is always pleasing to read that our visitors have had a great time, either as a guest at our Hotel, dining in one of our restaurants, enjoying live entertainment featuring on property or soaking up the atmosphere when visiting Townsville’s only... More

Perth, Australia
Contributor
13 reviews 13 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in Jupiter's Townsville for 4 nights as we were attending a wedding in Townsville. I thought the hotel was reasonably priced. Lobby was really nice and we had upgraded and got a room with an ocean view... In my opinion worth the extra $100 odd it cost us. My brother in law and his girlfriend didn't stay in... More

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JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Lex1893 Thank you for taking the time to reflect on your experience after your recent visit to Jupiters Townsville. I am pleased that you have taken the opportunity to indulge and enjoy so much of what we have to offer at Jupiters; definitely the perfect way to spend your time when celebrating such special occasions. It is especially pleasing... More

Adelaide, Australia
Contributor
13 reviews 13 reviews
13 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We normally prefer apartment type properties, but for a couple of nights in Townsville, this hotel was great. Booked directly with hotel and requested refurbished room, which is what we got. Had a lovely, quiet, marina view. Had breakfast, dinner, and a snack, at three different restaurants, and enjoyed them all. So convenient to The Strand, for a lovely evening... More

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JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Adelaide We are so pleased that you have had a great time during your stay at Jupiters; enjoying our ideal location, a room with a beautiful view and taking time to dine in our restaurants. It would appear that you have thoroughly enjoyed your visit and we hope to welcome you back when you next visit Townsville. Kind regards... More

brisbane
Contributor
12 reviews 12 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Overall a pleasant stay. I booked an executive ocean view king. The room was clean modern with a fantastic view of Magnetic Island. The Kobe restaurant was very nice maybe a little over priced but the food was excellent. The hotel is at the end of The Strand a five minute walk to he city centre. Definitely would stay here... More

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JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear dvh2 Thank you for taking the time to share your experience on Trip Advisor, it is always a pleasure to read that our guests have enjoyed their stay with us. I hope you had the opportunity to spend some time walking along The Strand or enjoy a stroll through the city during your visit, especially given it’s close proximity... More

Melbourne, Victoria, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

we arrived a tad early for check in and was given another room if we wanted..which we didn't mind...but had also been told we where upgraded from what we had booked..something that had never been done for us before....we went to our room which had the most amazing views over magnetic Island and the pool area...the room was perfect...we where... More

Was this review helpful? Yes 1
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Amanda L Congratulations and thank you for choosing Jupiters for your honeymoon. We are pleased that it is the small things that have made all the difference during your stay, especially on this special occasion, it has certainly been our pleasure. Thank you for taking the time to share you experience and we hope to see you again soon…... More

Brisbane, Australia
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

As the title indcates great location - had a sea facing room with a beautiful view of Maggie Island. However a little dissapointed that got a room that was still back in the 80's allot of chips on the furniture which to be honest is not acceptable. I am sure my review would be much better if i had one... More

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JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear mcdonaldcraiga Thank you for taking the time to share your experience. I am delighted that you have enjoyed the view of Magnetic Island, providing a beautiful tropical backdrop from your room. It is regretful that you have been disappointed by our Superior room. We have plans for future refurbishments of our Superior accommodation levels as it is very important... More

Contributor
12 reviews 12 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We recently stayed here and I was somewhat disappointed with the standard of this hotel. The staff were very friendly however the rooms were less than impressive. The shower and bath were very small and there were no bathrobes provided, which for this type of hotel is very disappointing. Also the gym facilities were less than adequate. There was valet... More

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JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Russ B I am very pleased to read that our friendly staff have been a highlight of your stay with us. However, it is disappointing to read that you have felt dissatisfied by some aspects of your experience. Our valet parking provides our guests, wishing to use this service, the convenience of door to door service and the security... More

Caloundra
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My wife booked our last night in North Queensland through Flight Center with this hotel - OMG what a disappointment - On arrival at check in, we asked about Restaurants and spoke about the steak house "Kobe". Also on arrival reception confirmed a full breakfast was included in our package. Yes the executive room over looking to Magnetic Island was... More

Was this review helpful? Yes 1
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Stephen W I am very sorry to read that your wife and yourself are currently enduring a very personal and difficult time, I certainly wish her a full recovery. It is very disappointing, especially given these circumstances, that you feel we have not provided the holiday experience that you were expecting, as we are committed to the highest standards... More

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Additional Information about Jupiters Townsville Hotel & Casino

Address: Sir Leslie Thiess Drive, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Jupiters Townsville Hotel & Casino 4.5*
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Also Known As:
Jupiters Townsville Hotel Townsville
Jupiters Townsville Hotel And Casino
Jupiters Hotel Townsville

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Amenities

Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#8 Business Hotel in Townsville #10 Luxury Hotel in Townsville
Hotel Class
Official Description (provided by the hotel)
Jupiters Townsville Hotel & Casino is superbly located on the Townsville breakwater and overlooks magnificent Magnetic Island, the Coral Sea and Townsville City. The property is within walking distance of the Magnetic Island Ferry terminal, the CBD, the restaurant precincts of Palmer and Flinders Streets and Townsville’s award-winning beachfront, The Strand. There is so much to do - so much to see in Townsville and Jupiters is a “hot spot” for lifestyle and holidaying in the tropics! ... more   less 
Number of rooms
194

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