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All 39 Townsville hotels

Jupiters Townsville Hotel & Casino

4.5 of 5 Hotel   |   Sir Leslie Thiess Drive, Townsville, Queensland 4810, Australia
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Jupiters Townsville Hotel & Casino
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Ranked #20 of 39 Hotels in Townsville
A recent review
4 of 5 stars reviewed yesterday
Mark P
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271 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
14 reviews 14 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

First time in Townsville, very comfortable room, great shower, good in room breaky, buffet was OK only but overall experience very good and would like to stay again. Staff have been very friendly well done!

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Caboolture, Australia
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We flew into Townsville from Brisvegas for a one night stay. Quick 15 minute cab from the airport was 25 bucks. Checked in effortlessly. Staff were very professional. We got a executive suite with a excellent marina view overlooking a good bit of Townsville and surrounds. The room was very well appointed. Modern design. Beds supercomphy. Large flat screen telly.... More

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Brisbane, Australia
Contributor
13 reviews 13 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel on the waterfront in Townsville has recently been offering some good accomodation deals which have really been too good to not take up when you are travelling for business. These deals are for their Superior rooms so I can only review these. The rooms themselves are getting pretty tired, they need a serious makeover. Carpet is worn, bathrooms... More

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Christchurch, New Zealand
Contributor
12 reviews 12 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed for I night while on our road trip. We were made to feel very special with our room upgrade, bottle of bubbly and breakfast in the morning. The staff were very friendly and helpful. The view was amazing from our room. We would definitely stay again if we return to Townsville.

Was this review helpful? Yes 1
Hope Island, Australia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

We arrived late at night by car and found the service great. The reception staff were very professional and we managed to get free drink vouchers, they must of thought we needed them after driving for 16 hours to get there. It would have been great if we had FREE in room wifi like at the Meriton at Southport...

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Zurich, Switzerland
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked a superior room based on the website pictures, only to find that the rooms were very outdated and nothing like the pictures! We had an adjacent room with a connecting door that was not very soundproof! Make sure to ask for non-joining rooms. Rooms were clean and staff was friendly! Location a short walk from the ferry terminal... More

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JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Cameltijn It is most regretful that our Superior room has not met your expectations and that you have been disappointed on this occasion. It is also unfortunate that you have may have experienced some disturbances from the adjoining room. Please be assured, should our guests experience any concerns when staying with us, our friendly Reception team are available at... More

Hobart, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This location was part of a package and would not be a place we would choose. Having said that, we found it much better than expected. Very friendly staff, great common areas and very good pool and surrounds. The dinner buffet in Aqua was incredible value. Our room was comfortable, clean and offered fantastic view although bathroom could do with... More

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JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear GregTas Unexpected surprises are often the best, especially when you are travelling. We are very pleased that our friendly staff have been a highlight of your stay and would like to thank you for recommending our Hotel to other travellers. As mentioned in your room tip, many of our rooms enjoy water views - with one side of our... More

Queensland, Australia
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It was a last minute decision to stay here due to a good online deal whilst driving to Townsville. It was a very pleasant surprise right from the start in the carpark where we ran into a staff member to who was able to advise us on best parking for our work vehicle. The reception staff were also very polite... More

Was this review helpful? Yes
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Sue H Thank you for sharing your experience. It is very pleasing to know that the helpful and friendly assistance from our staff has ensured a great start to your stay. It is often the small things that make all the difference when travelling and it is wonderful to know that simple parking advice has been so helpful. I... More

Brisbane, Australia
Senior Contributor
33 reviews 33 reviews
31 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in an executive suite overlooking harbour- can't complain! Large immaculate room with great shower! Huge shower head. We are at buffet one night which was VERY good value (did wine buffet too) I like the location just a bit out of town. I also used the pool and gym and went to casino so yes, made the most... More

Was this review helpful? Yes
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Kazpotato78 As I have said many times, there is something for everyone when staying at Jupiters Townsville. Beautifully located, we have a number of restaurants to choose from, including Aqua as you have mentioned, a tropical poolside setting with views to Magnetic Island and of course, Townsville’s only Casino. It certainly appears you have made the most of your... More

Adelaide, Australia
Top Contributor
60 reviews 60 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel greeting on arrival was good with helpful porters. Checkin was efficient. The exec floors are a reasonable size and renovated quite well (I was floor 17) and I had twin double with small but useable modern bathroom with large shower with glass screen overlooking the bedroom that could be screened by an electric blind. View of city was... More

Was this review helpful? Yes 1
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Zizzle14 Providing our guest with great service starts before the first step onto property. This begins with our helpful Reservation team or Valet Attendants and Porters. As a result, it is always wonderful to read a guest’s first impression has been favourable. We appreciate that you have reviewed our Executive room and trust that it provided the comfort needed... More

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Additional Information about Jupiters Townsville Hotel & Casino

Address: Sir Leslie Thiess Drive, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Jupiters Townsville Hotel & Casino 4.5*
Number of rooms: 194
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Also Known As:
Jupiters Townsville Hotel Townsville
Jupiters Townsville Hotel And Casino
Jupiters Hotel Townsville

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