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Jupiters Townsville Hotel & Casino

Sir Leslie Thiess Drive, Townsville, Queensland 4810, Australia
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Jupiters Townsville Hotel & Casino
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Jupiters Townsville Hotel & Casino
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335 reviews from our community

Traveler rating
    93
    135
    68
    22
    17
See reviews for
56
119
19
98
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
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    (335)
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Melbourne, Australia
Contributor
13 reviews 13 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

I was recently here for business trip but can see the potential for a holiday with the family. The resort itself is getting old but they look like they have spent some money on doing up the rooms and some of the restaurants. I hear they are about to renovate even further so watch this space. The location is perfect... More 

Was this review helpful? Yes 1
Sydney, Australia
Contributor
17 reviews 17 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My daughter and I stayed for two nights recently and whilst the reason for our visit was to attend a family members army ceromonial event we did enjoy some time soaking up the sun by the pool.I would certainly agree the rooms need some serious upgrading and attention to bring it up to the standard travelling people have come to... More 

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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here on a Friday night. Upon arriving the hotel staff greeted me with great pleasantries and asked if I had any bags to be taken to my room. I was told what areas to park and asked if I would be dining in tonight. I asked for their menus and specials of restaurants and the hotel staff member... More 

Was this review helpful? Yes 1
Whitsunday
Top Contributor
61 reviews 61 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

As a regular at Jupiters I was pleased to see the rooms have finally been renovated. The new decor is a pleasant change. Shower/bath is horrible and a large or elderly person would have difficulty using the shower. Staff are very helpfull and friendly. 24 hr food is great for late night snacks. Smallish TV with very limited channels especially... More 

Was this review helpful? Yes 2
Airlie Beach, QLD
Contributor
13 reviews 13 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

We heard this hotel had been renovated and set out to have a weekend away. Booked a superior suite to ensure we had a luxury room and space. Wow what a let down. It is about 25 years old and looks like its been the party room for the whole time. The very silly girl at reception claimed she was... More 

Was this review helpful? Yes 5
North Qld
Top Contributor
59 reviews 59 reviews
23 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

Have stayed at this hotel a few times - it is the staff that really make it - especially Michael on the front desk he is just outstanding goes above and beyond to help you and really enjoys to what he does. The rooms are ok - I always book the top floors as they have had a make over... More 

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Newcastle upon Tyne, United Kingdom
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed at this hotel on two separate occasions as part of an East Coast tour of Australia. The rooms were clean and staff friendly and there is free parking. This was a bonus when they allowed us to leave our car for two days while we visited Magnetic Island. The hotel is next to the ferry terminal so is really... More 

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Brisbane, Australia
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
57 helpful votes 57 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I have stayed at this hotel 18 times in the past. The staff used to be amazing, I knew the valet (before he retired) and reservation staff by name. Upon checking in this time I mentioned if it was number 17 or 18. Apparently it was my very first. They updated their system and I've been reduced to a first... More 

Was this review helpful? Yes 3
Contributor
17 reviews 17 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here for 3 nights room 1617. Had a superior king room with marina view. Room was clean and views were great. Bed was comfortable, Bathroom is old and needs to be refurbished. Water pressure isn't great and water goes all over the floor. The air conditioning is great but is very cold, that had to get a extra... More 

Was this review helpful? Yes 2
Dhahran
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for one night and the whole experience was fabulous. We got upgraded to the executive suite and had a spectacular view of the marina. The check in was great the staff were very helpful and friendly. The room was very clean and the beds very comfortable. Would definitely stay there again.

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