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All 39 Townsville hotels

Jupiters Townsville Hotel & Casino

4.5 of 5 Hotel   |   Sir Leslie Thiess Drive, Townsville, Queensland 4810, Australia
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Ranked #20 of 39 Hotels in Townsville
A recent review
4 of 5 stars reviewed yesterday
GregTas Hobart, Australia
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265 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Hobart, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

This location was part of a package and would not be a place we would choose. Having said that, we found it much better than expected. Very friendly staff, great common areas and very good pool and surrounds. The dinner buffet in Aqua was incredible value. Our room was comfortable, clean and offered fantastic view although bathroom could do with... More

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Queensland, Australia
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

It was a last minute decision to stay here due to a good online deal whilst driving to Townsville. It was a very pleasant surprise right from the start in the carpark where we ran into a staff member to who was able to advise us on best parking for our work vehicle. The reception staff were also very polite... More

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Brisbane, Australia
Senior Contributor
32 reviews 32 reviews
30 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed in an executive suite overlooking harbour- can't complain! Large immaculate room with great shower! Huge shower head. We are at buffet one night which was VERY good value (did wine buffet too) I like the location just a bit out of town. I also used the pool and gym and went to casino so yes, made the most... More

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Adelaide, Australia
Top Contributor
58 reviews 58 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel greeting on arrival was good with helpful porters. Checkin was efficient. The exec floors are a reasonable size and renovated quite well (I was floor 17) and I had twin double with small but useable modern bathroom with large shower with glass screen overlooking the bedroom that could be screened by an electric blind. View of city was... More

Was this review helpful? Yes 1
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Zizzle14 Providing our guest with great service starts before the first step onto property. This begins with our helpful Reservation team or Valet Attendants and Porters. As a result, it is always wonderful to read a guest’s first impression has been favourable. We appreciate that you have reviewed our Executive room and trust that it provided the comfort needed... More

Top Contributor
66 reviews 66 reviews
24 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed 2 nights 24th and 25th August were feeling a bit frustrated on getting there due to street closures due to market day. The reception we received right from the start was amazing valets met us out front,we had some heavy luggage plus my mobility scooter they took care of it all for us ,except scooter, and transported it... More

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JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Denise H The local community markets in the city CBD on Sunday mornings are ideal for tourists and locals to spend their morning meandering through stalls filled with delicious foods, arts and crafts and fun for the kids. Within close proximity to Jupiters, it is an great option for a Sunday morning stroll. It is however, disappointing that the... More

Wallsend, New South Wales, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We attended a Wedding at Jupiters August 30 . The marquee that the wedding was held at was beautifully appointed and the staff that were on duty couldn't do enough for the guests. The accommodation was comfortable with a king bed which was excellent and very comfortable on the 14th floor. Magic views to Magnetic Island and beyond. The room... More

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JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Dale N It sounds like the wedding was a memorable occasion; it is very pleasing to know that the efforts of our Banquets team have ensured the perfect setting and attentive service on the night. We appreciate you taking the time review our Superior room and for sharing your thoughts on your experience. Our location is definitely spoilt for... More

Warwick, Australia
Senior Contributor
42 reviews 42 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Haven't stayed at Jupiters for a few years. The revamp of the rooms has been good. The restaurants and bars are reasonably priced. Check in and check out..terribly slow; allow extra 10-15 minutes. Staff tried very hard to be helpful

Was this review helpful? Yes
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Ross H Thank you for taking the time to review Jupiters Townsville after your recent return to our Hotel. I am sorry to hear that you have experienced delays during check-in and check-out on this occasion. Overall, I am pleased that you have enjoyed your stay and we hope that we will welcome you back again soon. Kind regards... More

Surfers Paradise, Australia
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The rooms at Jupiters have never been 5 star, but always clean, tidy and relatively modern. I was pleased to be advised that I had been upgraded on arrival, only to find that I ended up in a room with 2 double beds. (I had booked a King bed) I was extremely pleased to be upgraded, because while the room... More

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JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear FoodieWithFamily2013 I am sorry to read that your recent stay with us has left you feeling disappointed. Unfortunately, as I am unsure of the details surrounding your complimentary upgrade, I am unable to offer any explanation for this change. I can certainly understand your disappointment if you were expecting a king sized bed and recommend bringing any concerns to... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Very friendly staff helped us with our stay and we were able to be put in a nice quiet room. Very comfortable bed and nice block out curtains. We had a great nights sleep. The location was a little out of the way but with a hire car at our disposal it was not an issue.

Was this review helpful? Yes
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Thebuttinski I am very pleased to read you have enjoyed your stay at Jupiters Townsville and we appreciate you sharing your experience. It sounds like you have had the perfect night’s sleep. I am sure our Reception staff will be delighted to know that their friendly service has been a highlight of your visit. Kind regards Jennifer More

Canberra, Australia
2 reviews
1 of 5 stars Reviewed 4 weeks ago

My partner and I had an absolutely terrible stay at the Townsville Jupiter's Casino. The lady who served us on the front desk was abrupt and unhelpful and also lied to us to force us to book directly with the hotel rather than using a hotel booking website. We were told we would have to wait in the reception for... More

Was this review helpful? Yes
JenniferSheppard, Customer Engagement Coordinator at Jupiters Townsville Hotel & Casino, responded to this review

Dear Paul372 I am very disappointed to read you have not enjoyed your experience when staying at Jupiters Townsville, and more so, that you did not feel you could bring any of your concerns to the attention of our friendly staff at the time of your visit. Paul372, our guest experiences are very important to us, with due care and... More

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Additional Information about Jupiters Townsville Hotel & Casino

Address: Sir Leslie Thiess Drive, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Jupiters Townsville Hotel & Casino 4.5*
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Also Known As:
Jupiters Townsville Hotel Townsville
Jupiters Townsville Hotel And Casino
Jupiters Hotel Townsville

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