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Quest Townsville

30-34 Palmer Street, Townsville, Queensland 4810, Australia
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Quest Townsville
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Quest Townsville
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104 reviews from our community

Traveler rating
    33
    52
    12
    3
    4
See reviews for
9
31
6
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We had 4 nights in a 2 bedroom (adjoining) unit. The units have been renovated since my last stay a year or so ago and they did an excellent job. Comfortable beds, nice lounge, well appointed kitchenette, lots of room for a lengthy visit. The view from our fifth floor unit over the marina was perfect. Palmer Street has plenty... More 

Was this review helpful? Yes 1
QTownsville, Director of Sales at Quest Townsville, responded to this review

Dear Dave D, Thank you for choosing Quest Townsville on Palmer for your recent stay. We too love our location, right on the doorstep of Townsville's best dining options. Our team appreciate your wonderful review and we very much look forward to welcoming you back to Quest Townsville. Kind Regards, Amanda Gray Business Development Executive Quest Townsville on Palmer More 

San Diego
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

I can't rave enough about the Quest Townsville. This is the best place I've stayed in Queensland (and I travel quite a bit as a university professor). Let me tell you a few reasons why it's so wonderful. First, the apartments. They are beautiful, spacious, immaculately clean, modern, and with a stunning view of Townsville. Second, the people. The staff... More 

Was this review helpful? Yes 1
QTownsville, Director of Sales at Quest Townsville, responded to this review

Dear Anne S, On behalf of our entire team at Quest Townsville, we thank you for not only choosing our property for your recent stay, but also for your praise of our newly refurbished apartments and the team that made your stay so wonderful. Thank you for your review and we look forward to welcoming you back in the future.... More 

Burleigh Heads, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

poor front desk manners and general commitment. We had a 1 bedroom unit which had adjoining doors to next unit and could hear everything in the next unit You can feel the bed springs through the mattress. They kept a $150 deposit as party insurance, my wife and I are both over 50???? As of this review the money has... More 

Was this review helpful? Yes 1
Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at Quest Townsville for a couple of nights in December 2014 and then again in early January 2015. On both occasions I was called the day before to confirm my approximate check-in time which was great as we were arriving on Christmas Day. Front desk team were very helpful and courteous. The apartments are being upgraded so the rooms... More 

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QTownsville, Director of Sales at Quest Townsville, responded to this review

Dear Sean, Thank you for choosing our property for both your December and January travel. We must apologise for the small teething problem with your shower (our post refurbishment project team were made aware courtesy of your feedback, so thank you). All in all we fully refurbished all 141 of our apartments and we do hope to welcome you back... More 

Cairns
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I just spent two nights at the Quest. I have stayed there on a number of occasions previously, as it is in a great location and has always been clean and comfortable. The comfortable level has been lifted up to a whole new level with the latest refurbishment. The rooms are fresh, bright, and inviting. A very comfortable bed and... More 

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QTownsville, Director of Sales at Quest Townsville, responded to this review

Dear Melinda M, Thank you so much for choosing Quest Townsville. We are so happy you enjoyed both your stay and our fresh new look. We look forward to welcoming you back again. Kind Regards, Amanda Gray Business Development Executive Quest Townsville More 

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed April 1, 2015

Great service, rooms were of a high standard, comfy and clean. My room had a great view of the Marina and sunrise. I stayed here on a work trip. Good variety of Restaurants available on the same street.

Was this review helpful? Yes
Amanda G, Director of Sales at Quest Townsville, responded to this review

Dear Jannie M, Thank you for choosing Quest Townsville for your recent stay. We are so happy you enjoyed your newly refurbished apartment and of course the fabulous view. We look forward to welcoming you back to Quest Townsville on your next trip. Meantime have a great week. Kind Regards, Amanda Gray Business Development Executive Quest Townsville More 

Canberra, Australia
Top Contributor
114 reviews 114 reviews
19 hotel reviews
229 helpful votes 229 helpful votes
4 of 5 stars Reviewed December 27, 2014

My husband and I were very happy with our recent stay at Quest. The front desk team were all exceptionally polite and welcoming (and are onsite 24 hours which is great for late check ins and early check outs), the room was clean and comfortable (clearly a lot of care has been taken in choosing the decor and maintaining the... More 

Was this review helpful? Yes 1
QTownsville, Director of Sales at Quest Townsville, responded to this review

Dear Jean B, Thank you for choosing Quest Townsville and for your review. To assist with any future visits, we would like to advise that all guests of QUEST Townsville are welcome to utilise our secure, undercover car parking ahead of check in and our friendly staff would be only too happy to store your luggage, should you arrive ahead... More 

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 of 5 stars Reviewed November 25, 2014 via mobile

The room staff and premises were of a high standard. The staff were as friendly and as helpful as they could be. We had a two bedroom apartment, which was roomy and comfortable. The location is fantastic as you are able to walk to the pubs, clubs and restaurants easily. With Brandys just downstairs, it is a must stay location.... More 

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QTownsville, Director of Sales at Quest Townsville, responded to this review

Dear Emn Tom, Firstly thank you for choosing Quest Townsville on your recent stay in our fair city. Secondly your feedback is most appreciated as we strive to provide only the best of service coupled with our great location and newly refurbished rooms. We look forward to welcoming you back to Quest Townsville again in the future, in the meantime,... More 

Victoria, Australia.
Senior Contributor
46 reviews 46 reviews
32 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed October 20, 2014 via mobile

Was in town for a few nights with work and enjoyed our stay. It was close enough to walk to the nearby restaurants, but far enough away that it was quiet at night. rooms were clean and comfortable, although it is an older hotel and it is starting to get tired. Overall, a good choice and I would stay here... More 

Was this review helpful? Yes
QTownsville, Director of Sales at Quest Townsville, responded to this review

Dear Helen097, Thank you for choosing Quest Townsville on your recent trip. We agree our location is the best in town and we are pleased to advise that Quest Townsville is currently undergoing refurbishment of all 139 rooms (a floor at a time) which will bring a refreshed and revitalised look and feel to the grandest lady on Palmer Street.... More 

Airlie Beach, Australia
Top Contributor
58 reviews 58 reviews
27 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed October 5, 2014

Our room was a studio but it was still large enough to be comfortable. Nice to sit out on the balcony that over looks the marina. The rooms are clean and comfortable and the location is nice and close to all the restaurants on Palmer st. They are currently renovating and I was a little surprised that the noise started... More 

Was this review helpful? Yes 1
QTownsville, Director of Sales at Quest Townsville, responded to this review

Dear Harlegirl, We apologise for the interruption noted in your feedback to us, thank you for bringing it to our attention, so it could be addressed with our refurbishment team, which we now have. Major works are scheduled to only be taking place between the hours and 10am and 3pm Mondays to Fridays as we fully refurbish our property, with... More 

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