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All 39 Townsville hotels

Rydges Southbank Townsville

4.0 of 5 Hotel   |   23 Palmer Street, Townsville, Queensland 4810, Australia
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Rydges Southbank Townsville
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49%
Ranked #28 of 39 hotels in Townsville
A recent review
5 of 5 stars reviewed 2 days ago
Dazza57 Canberra, Australia
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  • Reviews (219)
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219 people have reviewed this hotel

Traveler rating
    31
    68
    53
    40
    27
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36
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
Canberra, Australia
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We stayed for 3 nights to attend our Raaf Firefighters reunion held at your premises and the staff were very pleasant and helpful. The room we had was fantastic and the bed was big and comfortable.... The pillows were great and housekeeping was excellent, although you could see in little things that the rooms are ageing and in need of... More

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Mona Vale, Australia
Top Contributor
95 reviews 95 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Surrounded by restaurants of every description, this hotel located on Townsville's South Bank which is close to everything that Townsville has to offer. Good size room and outlook, comfortable and good housekeeping. Worth the little bit extra you pay.

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Inverness, United Kingdom
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Great location in the centre of Townsville, room was big and very comfortable bed. I make special mention on the quality of the pillows, perfect. The hotel staff were fantastic and could not do enough to make my stay memorable. I mention some small issues that are avoidable. The hotel is showing signs of age and lack of maintenance, with... More

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Cairns, Australia
Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for 3 nights when in town for the V8 Supercars and couldn't have picked a better spot:) Walking distance to the track and surrounded by great restaurants, including the in house Southbank Grill that we enjoyed a great buffet breakfast at each morning. The staff were all exceptionally friendly & helpful and special mention must be made... More

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Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this review

Hi FoxyFNQ, Thank you for your awesome feedback regarding your stay over the V8 weekend! It was a great weekend to experience Townsville! It's great to hear that you enjoyed the RISE buffet and I have passed your kind comments to Clare who is one of our newest team members as well as our ever reliable housekeeping team. We look... More

Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 22, 2014

I travel a bit for work and found this hotel a nice surprise. The room was a good size and the bed was about the most comfortable I have ever slept in. I'd love to know where they get them. Yes the bathroom is ready for a makeover, but it was clean and mine had natural light. If you stay... More

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Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this review

Thank you for your amazing feedback! We appreciate you letting us know what you thought of Rydges Southbank Townsville. The beds are called 'Dreambeds' and the pillows are supplied by Jason. We look forward to welcoming you back on your next visit. Regards, Trish- Rooms Division Manager More

Contributor
20 reviews 20 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 19, 2014 via mobile

Rydges Southbank Townsville is showing her age - but still provides comfortable facilities and friendly service. The rooms are a good size and have everything you need however the bathrooms are tired and need a freshen up. No shower screens leave a lot if water on the floor - so remember not to wear your socks after a shower! Location... More

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Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this review

Thank you for taking the time to provide us with your feedback regarding your recent stay with us. Our bathrooms are in need of a refresh and we are looking into this. Thank you for your comments regarding friendly staff. We have a great team! You are definitely right about Townsville at this time of year, the weather is superb!... More

Brisbane, Australia
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 17, 2014

Stayed for one night with my bestie. Very clean on arrival with very easy check in due to the attentive and friendly staff. The room whilst not overly big was comfortable and included everything we needed. The beds and pillows...OMG..super comfy!!!! The water pressure in the shower was perfect. The location suited our needs perfectly with a great range of... More

Was this review helpful? Yes 3
Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this review

Thank you for your awesome review of Rydges Southbank Townsville! We are happy to hear that you enjoyed your stay with us and hope you had a great time with your Bestie! I have certainly passed on your comments regarding breakfast to the Food & Beverage department for follow up. We look forward to seeing you on your next visit... More

Adelaide, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 15, 2014

SWMBO and I only stayed one night. On entering the hotel I was initially impressed. Sure, our check in was a bit muddled but the staff member did mention that she was new so I wont deduct any points there. We all have to begin somewhere. Must say the check in staff were friendly. We were given a room on... More

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Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this review

Thank you for taking the time to provide us with your constructive criticism! Thank you for your understanding regarding our new team members as we have had a few commence at the same time. I appreciate your patience. The rooms did have a soft refurbishment and we are looking to get some new furniture in the coming year. The bathrooms... More

Emerald, Australia
1 review
1 of 5 stars Reviewed June 2, 2014 via mobile

Please show to management! Advertised as apartments on Palmer St, not dirty industrial street in the boondocks totally seperate to main building. Disgusted by your deceit. And how that apartment could be four stars in beyond me. Is maintenance ever carried out? Air cons DID not work, broken tiles you could cut your foot on, batteries in remotes that of... More

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Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this review

Thank you for taking the time to let us know about your recent stay with us. All websites state that the apartments are located on McIllwraith street to the rear of the hotel. I understand that you were upset regarding the location however it is only 100 metres from Palmer Street. We are working on the apartments to bring them... More

Sydney, New South Wales, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 of 5 stars Reviewed June 2, 2014 via mobile

From the moment we checked into this hotel staff were disinterested and unhelpful. We were told room sevice is only available between 6-8.30 which is stupidly limited but then on pressing for more information on where one might eat dinner outside these hours we were given a shrug of the shoulders and told there was a convenience store nearby. Lucky... More

Was this review helpful? Yes
Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this review

Hi Kelly, Sorry to hear that you had such a bad experience here. It is certainly out of the ordinary. We have a new team on board so I apologise for the 'shrug' from one of the staff members. We pride ourselves on providing great customer service so I will certainly investigate what has happened. The bathrooms are dated and... More

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Additional Information about Rydges Southbank Townsville

Address: 23 Palmer Street, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rydges Southbank Townsville 4*
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Also Known As:
Rydges Southbank Hotel Townsville
Townsville Rydges Southbank Hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#14 Luxury Hotel in Townsville
Hotel Class
Number of rooms
110

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