We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 39 Townsville hotels

Rydges Southbank Townsville

4.0 of 5 Hotel   |   23 Palmer Street, Townsville, Queensland 4810, Australia
Hotel amenities
Save Saved
You added Rydges Southbank Townsville to your Saves list
Rydges Southbank Townsville
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
49%
Ranked #28 of 39 hotels in Townsville
A recent review
4 of 5 stars reviewed 3 days ago
58Chris2014 Sydney
  • Overview
  • Reviews (228)
  • Photos (25)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (42)
  • Location
  • More
Write a Review

228 people have reviewed this hotel

Traveler rating
    32
    71
    55
    42
    28
See reviews for
36
55
19
86
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
1 review
1 of 5 stars Reviewed today NEW via mobile

Apartments were dirty, there were doors with broken locks etc maintenance is needed. We were in bottom apartment could hear every footstep above us. Was very disappointed overall would not stay there again and would not recommend it to others. We were there for a wedding so wanted to stay with family then found out we were the street behind.

Was this review helpful? Yes
Sydney
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

this was a combination of business and weekend escape, room a bit smaller than expected for a "Superior Queen" and need an extra chair, but dream beds are great, and excellent views, bathrooms in need of refurbishment & a decent exhurst fan, reception & restaurant staff excellent, especially Clair, food excellent, the callimari is especially good, I will definitely continue... More

Was this review helpful? Yes 1
Melbourne, Australia
Contributor
15 reviews 15 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The 'greeting' at reception was less than welcoming. It was almost as if we were interrupting her night. We were not even told about the wifi - which we found out next day was free and we should have been given a password on arrival. Apart from that, the room was good however absolutely ruined by having no blockout curtains,... More

Was this review helpful? Yes
Nambour, Australia
Contributor
20 reviews 20 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Just a short 2 night stay. Our first receptionist was lovely as was the lady on our checkout. The others during the middle of our stay where very disinterested. Room was clean and tidy. Some paint off the walls - not a huge issue for us. The bathroom had had a surface clean but the air vent sadly had missed... More

Was this review helpful? Yes
Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this review

Thanks for providing us with your feedback. It is important that we receive feedback such as yours as it helps us to identify key areas that we need to improve on. I have relocated the dust bunnies and they are with their own kind! Thanks again for letting us know about your stay. Regards, Trish- Rooms Division Manager More

Contributor
16 reviews 16 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here on a fly in fly out visit. I took advantage of the online check in. This was excellent. Which was just as well as the receptionist was so lapsidasical it was a pleasure to spend as little time as possible in the lobby. The room was clean and temperature was perfect. The bar down stairs was very... More

Was this review helpful? Yes
Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this review

Thanks for the fab feedback regarding your recent stay at Rydges Southbank Townsville! Sorry that you were unaware of the charge for the water as there is usually a red card on the bottle advising of the cost. I have addressed the reception that you received on arrival to the hotel with the person involved. It is definitely not a... More

Bendigo, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago

Had an amazing time at Rydges. The room was amazing, checked and cleaned daily. The hospitality was brilliant. The staff bent over backwards to make us feel welcome. The staff added to what was already a great weekend by accommodating our requirements and more( they had wonderful sense of humour). Would highly recommend staying there. The meals were great thanks... More

Was this review helpful? Yes
Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this review

Thank you for letting us know how amazing your stay was with us at Rydges Southbank Townsville! I have passed on your kind comments to all the team here at the hotel and we look forward to welcoming you back on your next visit! Regards, Trish- Rooms Division Manager More

Canberra, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Being a loyal Rydges Priority Guest Rewards member I logged into my account to check accommodation prior to a trip to Townsville. After putting in the dates I needed I was offered several room options including a two bedroom apartment with full kitchen. This was ideal given we were staying 10 nights. However on arrival at Rydges Palmer St Townsville... More

Was this review helpful? Yes
Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this review

Thank you for letting us know about your recent stay. Sorry it did not hold up to your expectations. The two bedroom apartments are listed on Rydges.com and it does state that they are located on McIllwraith street to the rear of the property. It's great to hear that our staff were able to assist you by providing great service... More

Perth
Top Contributor
60 reviews 60 reviews
23 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Sorry but for what should be a reputable brand, this Rydges is just a second rate B & B, I was very surprised that it has the rating that it does. The food in the grill was also very ordinary so there has to be better places to experience in Townsville!

Was this review helpful? Yes
Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this review

Thanks for letting us know about your recent stay with us. It's unfortunate that you feel the brand was not represented to the standard that you expected. We are an older style hotel however it is clean and our team of staff members are always willing to assist where they can. Once again, thank you for letting us know about... More

Brisbane, Queensland, Australia
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Close to everything you need, the staff were more than happy to help with all questions. The room was comfortable with the furniture a little dated but the bed was extremely comfortable (the most important part of a hotel room). The bathroom was clean albeit old, but completely functional for what you need. The mini bar fridge was a bit... More

Was this review helpful? Yes
Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this review

Thanks for the great review! Sorry to hear that your experience in the restaurant wasn't up to our expected standard. Let us know when you are heading back this way and we will ensure that your breakfast is up to the standard we pride ourselves on! Once again, thanks for the feedback. Regards, Trish- Rooms Division Manager More

Canberra, Australia
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We stayed for 3 nights to attend our Raaf Firefighters reunion held at your premises and the staff were very pleasant and helpful. The room we had was fantastic and the bed was big and comfortable.... The pillows were great and housekeeping was excellent, although you could see in little things that the rooms are ageing and in need of... More

Was this review helpful? Yes
Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this review

Thanks for the awesome review! It was a fun weekend at the hotel for the RAAF events! We look forward to seeing you on your next visit to Townsville. Regards, Trish- Rooms Division Manager More

Owners: What's your side of the story?
If you own or manage Rydges Southbank Townsville, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Rydges Southbank Townsville? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Rydges Southbank Townsville

Address: 23 Palmer Street, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Price Range (Based on Average Rates): $
Hotel Class:4 star — Rydges Southbank Townsville 4*
Reservation Options:
TripAdvisor is proud to partner with Agoda, Expedia, Booking.com, Hotels.com, Travelocity, Tingo, Orbitz, BookingOdigeoWL, Venere and Otel so you can book your Rydges Southbank Townsville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Rydges Southbank Hotel Townsville
Townsville Rydges Southbank Hotel

25 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (20)
Viewed
Bathroom (9)
Viewed
Room/suite (4)
Viewed
Other (7)

Management photos: Courtesy of the property manager

Viewed
All management photos (6)
Viewed
Hotel & grounds (1)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Townsville with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#14 Luxury Hotel in Townsville
Hotel Class
Number of rooms
110

Questions & Answers

Questions? Get answers from Rydges Southbank Townsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer