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Mercure Townsville

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166 Woolcock St | Currajong, Townsville, Queensland 4812, Australia
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Mercure Townsville
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Mercure Townsville
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606 Reviews from our TripAdvisor Community

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Traveler rating
    137
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    142
    43
    19
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
  • All months
    (606)
  • Mar-May only
    (149)
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    (167)
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    (132)
  • Dec-Feb only
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Pacific Pines, Australia
Level Contributor
68 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed today NEW

Well what can one Say...checked in and walked to room with ones bags ...room was quite nice .(.second level no lifts so dragged the cases up) with good views and seemed big enough... the bathroom was well stocked and very clean ...didn't like the shower floor as the water ran out and wet the bath mat and everything else...the bed... More 

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Adelaide, Australia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed here with my family for 5 days. Great pool and facilities. The rooms are basic but very clean and quiet. Lots of stairs so watchout if you have bad knees or disabled. I bit out of town so hire a car or use taxi's. No free Internet.

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Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Even though I'm on a business trip the arrival at the hotel felt like holiday. It was already dark but I still could see enough of this beautiful environment. The rooms are located in houses surrounding a wonderful and good maintained green area. The room met my needs and stepping into the bathroom was a 'almost bigger than the room'... More 

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Cairns, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The rooms are well appointed There are limited choices for breakfast. There are full breakfast and continental buffets but no a la carte choices. I visited on the Townsville show holiday and was surprised to fine that rooms were not serviced on this day. There was a surcharge and we were not able to use our Accor cards in restaurant.... More 

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MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Paul B, Thank you for taking the time to tell us about your experience at the Mercure Townsville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Level Contributor
43 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is very impressive on arrival - wonderful set up for a wedding and other events ongoing and the restaurant enticing. The front of house manager was excellent with me but I had the unfortunate experience to see another lady not being treated with as much respect close by. I received an upgrade to a superior room which was... More 

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MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Anna B, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Vianen, The Netherlands
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

the staff is so awesome made us feel so welcome ,we had our wedding there and i could really really recomend this for a future wedding for anyone as it was so totally awesome the prices are reasonable and everything else was so awesome we never had to wait or ask for anything, best place ever cant give it a... More 

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MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear SkyLock1959, We very much appreciate you taking the time to write a review regarding your stay and wedding at the Mercure Townsville. It is always a pleasure to receive such positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive... More 

Brisbane, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Mt husband and I have spent 8 nights during the last 2 weeks, 2 different stays and we love to come back to the Mercure. The staff are lovely and we feel very welcome there. Rooms are comfortable and the grounds are picturesque. Meals are very good and the Chateau Briand for 2 was amazing. Beautifully cooked meat with very... More 

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MercureTownsville, Front Office Manager at Mercure Townsville, responded to this review

Dear Michelle, We very much appreciate your comments regarding your stay at the Mercure Townsville and also our Accor Membership program. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve... More 

Innisfail, Australia
Level Contributor
105 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had our wedding and reception here as well as our honeymoon. Food is unbelievably good and not over priced with service second to none. We stayed for 5 nights and enjoyed every minute of it the staff are Fantastic and could not be any more helpful if they tried. We would recommend this hotel/restaurant to everyone

Was this review helpful? Yes
MercureTownsville, Front Office Manager at Mercure Townsville, responded to this review

Dear Solstice10, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback and we are so excited to hear you enjoyed your Wedding/Honeymoon with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our... More 

Brisbane, Australia
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed at the Mercure on a work trip for four nights. Great first impressions with immaculate grounds and friendly staff, as well as a complimentary upgrade in our accommodation. Unfortunately there is a large events venue in the middle of the resort and my accommodation was metres from the back wall. The venue room is large and all the... More 

Was this review helpful? Yes
MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Amanda, We very much appreciate you taking the time to review your stay at the Mercure Hotel Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

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