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All 40 Townsville hotels

Mercure Townsville

4.0 of 5 Hotel   |   166 Woolcock St | Currajong, Townsville, Queensland 4812, Australia
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Mercure Townsville
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Ranked #16 of 40 Hotels in Townsville
A recent review
4 of 5 stars reviewed 2 days ago
0kathy Thursday Island, Australia
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554 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mission Beach, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Since 2003 I stay here every year and absolutely love it. The staff are always friendly and attentive, the grounds are absolutely beautiful, The swimming pool is fantastic, rooms are always well appointed and not to mention the food!!!!! Breakfast especially is a must do. The Mercure is close to the airport, shopping centres, takeaway food outlets just perfectly situated.... More 

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Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

My mother told me if you have nothing nice to say , then don't say a thing. Drunks in the pool area and their unruly children. Very noisy . Prices were ridiculously high $22.00 for nachos what a joke. There is just way to much to complain about . The sad thing is I've been doing heaps of travel and... More 

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MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Jodiet_70, Thank you for taking the time to review our property on TripAdvisor. At Mercure Townsville our team are dedicated to providing a helpful and attentive customer service experience to each of our valued guests. We strive to provide our guests with as much insight into the local area as possible, from attractions to restaurants. I do apologise for... More 

Miami
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

We only spent one night before heading to Airlie Beach. The hotel is nice, modern and clean, but rooms are tiny and look kind of cheap. I wouldn't stay here for more than one night. Personnel is attentive. Their breakfast is really good, a little pricey. The pool looked great - unfortunately we didn't have time to try it. Wifi... More 

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MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear toteMiami, Thank you so much for your review. I have noticed you have given us average ratings for most of our services. we are always trying hard to give the best service and facilities to our guest. We are truly sorry for not receiving any support for your bags, but if you have asked from our friendly staff at... More 

Stevenage, United Kingdom
Top Contributor
130 reviews 130 reviews
39 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed 1 week ago

We stopped here for a night on our way up the Queensland coast. Townsville is not a resort town, being more concerned with cattle and minerals, but gives access to Magnetic Island, which is totally charming. We found it with a little difficulty after calling the hotel and first impressions were promising. The open air lobby is impressive, it has... More 

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MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear CliffordAlls, I was very disappointed to read of your poor experience when you stayed with us recently and can assure you I have followed up on each of the points mentioned with my team. Please accept my most sincere apologies for our shortcomings on this occasion as it is clear we failed to provide the high standard of service... More 

Brisbane, Australia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Upon arrival customers were complaining about their room, staff didn't really seem to know what they were doing. Upon checking into our room the sink has cracks all through it and the shower was filthy! Mold everywhere! The air conditioner was leaking and we went to use the 2 extra pillows in the cupboard but they stunk so bad of... More 

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MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Rebecca, Thanks you for sharing feedback from your stay. We are saddened to hear your comments about pillows, room toilet and cold restaurant food and also the misperception with housekeeping staff. We usually have very positive ratings and feedback for our services and staff, however we are truly sorry for the bad experience you had, I have passed this... More 

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Additional Information about Mercure Townsville

Address: 166 Woolcock St | Currajong, Townsville, Queensland 4812, Australia
Location: Australia > Queensland > Townsville
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Townsville 4*
Number of rooms: 186
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Also Known As:
Mercure Townsville Hotel Townsville
Mercure Hotel Townsville
Accor Hotel Townsville
Hotel Style:
#9 Luxury Hotel in Townsville

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