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Mercure Townsville

4.0 of 5
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166 Woolcock St | Currajong, Townsville, Queensland 4812, Australia
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Mercure Townsville
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Ranked #14 of 41 Hotels in Townsville
A recent review
3 of 5 stars reviewed 2 days ago
Yecov Brisbane, Australia
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573 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mount Isa, Australia
Top Contributor
93 reviews 93 reviews
23 hotel reviews
67 helpful votes 67 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

One third of the hotel is ribboned off, the renovators start at 7am. They seem to be respectful if the fact that there are sleeping guests, but renovation work requires use of sometimes noisy tools. I saw and heard electric planes, drills, and Jack hammers. The block we stayed in was three rooms from one of the buildings being renovated,... More 

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Brisbane, Australia
Contributor
18 reviews 18 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I only stayed overnight but it was pleasant stay from start to finish - reception was good, room was clean and the pool looked amazing but didnt get time to go in it. Comfortable bed, great breakfast, fast checkout

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Cardwell, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

After a long drive I was happy to arrive at the Mercure Townsville in time for dinner. My check in was very efficient and I was very pleased to be swiftly offered assistance when I mentioned that I had a lot of gear to take to my room. It was no trouble at all and I didn't even have to... More 

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Contributor
18 reviews 18 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have just checked out today (2nd of April) after a 5 night stay at the Mercure Townsville and I can honestly say that it was a really relaxing stay and I did not want to leave. Checking in was very easy and quick (note; if you are staying in an upstairs room you may need to ask reception for... More 

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MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Michelle D, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive such positive feedback. It is also great to hear that you got the opportunity to utilise our hotel facilities and that you found them very accommodating and relaxing. I will share your comments with our team. I... More 

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Aside from what was apparent flood damage, this is a very nice property. Staff were great, open air Lobby/Reception is a great arrival area, resort-style pool very inviting. The downstairs rooms smelt of damp, and there was apparent water damage to garden area. I'd request an upstairs room towards end of building next time. Other guests walking past room could... More 

Review collected in partnership with Accorhotels.com

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cairns
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I stayed at the Mercure Townsville for 5 days due to a family emergency. Staff were very empathetic and understanding to our situation. Our first night we were in a superior lake view room but found this to be a little small as had alot of family visiting with nowhere to sit. We approached the assistant manager... More 

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MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Monique T, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive such positive feedback. I am very sorry to hear that your stay here was under unfortunate circumstances and I hope that you and your family are doing better and that things have improved. I am extremely happy... More 

Senior Contributor
28 reviews 28 reviews
26 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is a short drive from the town, and it is great! We were very warmly greeted by the very friendly and helpful staff. Our room was fantastic and the pool is beautiful. The only downside is the lack of free wifi in your room - I think that would be a real asset.

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MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Julie S, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive such positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

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