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Mercure Townsville Hotel

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Mercure Townsville

4.0 of 5
166 Woolcock St | Currajong, Townsville, Queensland 4812, Australia
Hotel amenities
Mercure Townsville
38 traveler photos
Ranked #15 of 39 hotels in Townsville
3.5 of 5 stars 328 Reviews
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328 reviews from our community

Traveler rating
    65
    138
    85
    26
    14
See reviews for
Families
89
 
Couples
109
 
Solo
46
 
Business
86
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Brisbane, Australia
1 review
“Pillows and bed could be better”
3 of 5 stars Reviewed May 11, 2013

Disappointed there was only 2 really thick pillows which is fine if thats what you like however a choice of thick or thin would be better as I am a tummy sleeper and had to actually get up at 2am after struggling with the thick pillow and improvise with a stupid towel just to get some sleep. Bed is very... More

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Review collected in partnership with Accorhotels.com

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“4 star”
4 of 5 stars Reviewed May 9, 2013

Room clean upon arrival and serviced well. Weird that the bed was made with a sheet only though. Found a blanket in the cupboard and made the bed myself each night as the cleaner kept putting it away during the day haha Only downside is location in relation to restaurants. Drove into Palmer Street each night for more variety (about... More

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Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Weekend stay”
3 of 5 stars Reviewed May 5, 2013

First impressions were good, excellent reception staff and nice looking bar / pool area. Room was compact (king bed) with modern clean bathroom. Disappointed at the servicing of the room as it didn't seem any cleaner than when I left it. Dinner and breakfast were both distinctly average - I expected much better. Still had a nice weekend overall.

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richo59, General Manager at Mercure Townsville, responded to this review
May 6, 2013

Dear Willissss, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive feedback from our guests. I will share your comments with our housekeeping and food & beverage team, which will assist the quality of our services. Thank you again for sharing your experience, and we hope to see you... More

A TripAdvisor Member
“night overstay”
4 of 5 stars Reviewed May 4, 2013

Rooms are not very clearly marked. After a busy & long day arriving 7.30pm we were told of our room & given a plan. After 2o minutes of wandering around in the dark being very weary & nerves frazzled we could not find our room so had to find someone to show us where. It was a very lovely &... More

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Review collected in partnership with Accorhotels.com

richo59, General Manager at Mercure Townsville, responded to this review
May 6, 2013

Dear Guest, Thank you for taking time to write about your stay at the Mercure Townsville. I am sorry to hear that you had trouble finding your room during your stay, which might have resulted in the quality of your stay. I have spoken to our Front Office staff and they share my disappointment. Please be assured all our staff... More

Sunshine Coast
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Nice Room, Be careful of Pre-Authorization Charges”
3 of 5 stars Reviewed April 30, 2013

Comfortable rooms but outside it looks like a Motel complex when walking around. Due for some kind of refurb. Wouldn't like to stay here for a week or more, Convenient for a night or couple of nights. Restaurant comfortable staff very attentive, David - we found to be very approachable and confident. On arrival for some reason I was charged... More

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richo59, General Manager at Mercure Townsville, responded to this review
May 6, 2013

Dear cal9084, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with David and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More

A TripAdvisor Member
“Townsville Holiday”
3 of 5 stars Reviewed April 29, 2013

The stay was generally comfortable and enjoyable. The room was a little smaller than expected and lacked comfortable chairs for relaxation. It did have a small table with two dining type chairs. No outdoor seating near our room. There were no benches in the room or bathroom for puttin items. We had to make sure the toilet did not keep... More

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Review collected in partnership with Accorhotels.com

richo59, General Manager at Mercure Townsville, responded to this review
May 6, 2013

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. You can opt to choose either our Deluxe Balcony Rooms or Family Rooms which offer all guests private seating areas overlooking our gardens and beautiful lake. I will share your comments with our team. I am... More

Surfers Paradise, Australia
1 review
“holzinger wedding”
4 of 5 stars Reviewed April 29, 2013

We had an enjoyable stay. We were there for a wedding that was held at the resort, the location of the ceremony was romantic and beautiful, food great and reception venue very well presented. The rooms were comfortable and clean. Loved relaxing by the pool and reading. Found it to be quiet and enjoyable.

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Review collected in partnership with Accorhotels.com

richo59, General Manager at Mercure Townsville, responded to this review
May 6, 2013

Dear Holzingers, Congratulations! I am sure you had a great wedding at Mercure Townsville. I am glad to hear that our staff made it memorable. We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this... More

Rockhampton, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Wonderful Stay”
4 of 5 stars Reviewed April 26, 2013

My wife and I have stayed here on a number of occasions. The staff always welcome us as friends and we were given a room upgrade. Restaurant staff were also very friendly and we had good service and great meals. We will stay again.

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Review collected in partnership with Accorhotels.com

richo59, General Manager at Mercure Townsville, responded to this review
April 27, 2013

Dear holidaymouse52, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to provide consistent service to all our guests. Thank... More

Moama, Australia
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“Needs some work”
3 of 5 stars Reviewed April 24, 2013

Nice stay but needs a lot of work to the rooms, very ran down. Entry foyer beautiful. Breakfast are not very big & people walking thru to room access. Constantly had to ask for things at breakfast. Staff lovely but don't fill thing up. No one helps with bags etc & outside stairs to access rooms

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richo59, General Manager at Mercure Townsville, responded to this review
April 27, 2013

Dear Kym B, Thank you for taking the time to tell us about your experience at the Mercure Townsville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I... More

UK
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Good out of town accomodation”
4 of 5 stars Reviewed April 22, 2013

Loved this as it had a really restful air at the end of 2 weeks of a different resort every night. It had a lovely family feel and all the rooms are located around a pool, spar, restaurant and bar. Overlooking a lake to the rear it has a fantastic open space foyer which gives the whole place a bigger... More

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richo59, General Manager at Mercure Townsville, responded to this review
April 27, 2013

Dear Pumski, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I am also happy to hear that you enjoy your stay at Mercure Townsville and found our staff to be friendly. I will share your comments with our team. I am sure that this feedback will... More

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Hotel Summarization (Beta)

What travelers say

  • “Great stay” (5)
  • “Resort style” (5)
  • “Very friendly” (5)
  • “Shopping centres” (4)
  • “Room service” (4)
  • “Staff were excellent” (3)
  • “Good value” (3)
  • “Bar Prices” (3)

What travelers search

  • mercure inn townsville
  • mercure townsville review

Additional Information about Mercure Townsville

Address: 166 Woolcock St | Currajong, Townsville, Queensland 4812, Australia
Region: Australia > Queensland > Townsville
Amenities:
Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotels in Townsville
#7 Luxury Hotels in Townsville
Price Range: $$
Hotel Class:4 star (4*)
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR, Hotels.com, Expedia, Priceline, Orbitz, Travelocity and Tingo so you can book your Mercure Townsville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Townsville Hotel Townsville
Mercure Townsville Hotel
Mercure Hotel Townsville
Accor Hotel Townsville

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Mercure Townsville
166 Woolcock St Currajong
Townsville, Queensland 4812
Australia
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