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Holiday Inn Townsville

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334 Flinders Street, Townsville, Queensland 4810, Australia
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Holiday Inn Townsville
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374 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Essex
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was a nice surprise as Holiday Inns vary in quility but this was amongst the best. The staff were very helpful and obliging, even when there was dirt from the overhead extractor on the bed. They gave us a partial refund because of the inconvenience. There was not much happening around there in the evening and we had to... More 

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Gladys45, Thank you for taking the time to review our hotel. I am thrilled that you enjoyed your stay with us and the friendly service you received. At Holiday Inn Townsville we strive to resolve any problems as soon as they arise. I am pleased that you found our team to be both helpful and obliging during your stay.... More 

Brisbane, Australia
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I recently reviewed the Rydges in Townsville, quite positively, and will pay this hotel a similar compliment. It is an old gem, that retains its quality and service For me, that makes it a place to return to, far more appealing than it higher priced pretenders! The "Sugar Shaker" is an architectural icon in this city (though perhaps not for... More 

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Michael, Thank you for your great review on Tripadvisor. I am thrilled you enjoyed your stay with us and the quality of service that you received. At Holiday Inn Townsville we strive to make each of our guests stay a memorable one by providing a attentive and friendly service. It is great to know that you were pleased with... More 

Cairns, Australia
Contributor
18 reviews 18 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I've stayed in a few hotels in Townsville, but I always go back to the Holiday Inn. It is a great hotel and worth the extra money. The rooms are clean and very comfortable, and it's in a great location, being only a short walk from Palmer St and the night life on Flinders St. The Cotters Markets occur right... More 

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi CassLee82, Thank you for your review. I am elated that you had a memorable stay with us recently. It is always wonderful to receive such positive feedback from our repeat quests. Our central location is ideal for many of our hotel guests because, as you mentioned, we are within close proximity to restaurants and nightlife. At Holiday Inn Townsville,... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

We paid $50 for each extra person EACH night to not even receive extra towels/soaps/shampoos?? We had to ring and get someone to bring us towels and had to share the soap. The room was average. We got to our room and discovered that our "balcony room" balcony was locked and we couldn't get out their due to maintainence. I... More 

Was this review helpful? Yes 1
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Jade, Thank you for your review. Please accept my apologies for there not being extra towels in your room to accommodate the third guest. At present, our balconies are currently locked off for maintenance. We expect the balconies to be fully functional again in the coming months. I am pleased that you found our team to be both friendly... More 

Sydney, Australia
Senior Contributor
32 reviews 32 reviews
29 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed April 18, 2015

I stayed for business for two nights. The hotel is known as the "sugar shaker" because of its cylindrical shape and is located centrally on Flinders Street a mere 15 minutes ($20) cab ride from Townsville airport. The staff were really helpful and friendly and there were no problems getting a cab on departure at 6 am. All questions were... More 

Was this review helpful? Yes 2
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi episode10, Thank you for your detailed review. I am thrilled that you had a memorable stay experience with us . Our friendly team are always on hand to provide assistance and adhere to guest requests promptly. I regret that the itinerants next to the hotel put a dampener on your stay with us. Rest assured there is a program... More 

Cairns, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 18, 2015

An older property but clean with great views. Staff were very friendly and helpful. Located right in the city centre with markets outside the door on Sunday mornings. Good breakfast. Lots of good eating places within walking distance, including Palmer street Restaurants. Short drive to the Strand.

Was this review helpful? Yes 1
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi rl_wk27, Thank you for your review. I am pleased that you had an opportunity to experience the wonderful Sunday markets located right on our doorstep. There is some great wonderful produce and hand made crafts available to purchase. I am glad that you enjoyed your dining experience and our buffet breakfast offering. On behalf of the hotel, we look... More 

melbourne
Top Contributor
56 reviews 56 reviews
20 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 17, 2015

This hotel has had a few negative reviews on tripadvisor and I was a bit hesitant to stay there but I'm really really glad I decided to see for myself. I found the staff very friendly and helpful, the room was perfect - very. Large with a fantastic view looking over the town ofTownesville as well as a great view... More 

Was this review helpful? Yes 1
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi imanaussie2, Thank you for choosing to stay with us recently. I am pleased that you choose to experience our hotel for yourself despite the very few negative comments you encountered. At Holiday Inn Townsville our friendly team are ready to welcome our guests and provide a memorable service experience. I am pleased that you found our team to be... More 

Brisbane, Australia
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 14, 2015

Just spent 3 nights here for Business. .Girls at reception were friendly and efficient offering membership to the IHG Rewards club which included late check out and access to wi fi room is great little kitchenette with a microwave & toaster great for travelling alone for work and not wanting to eat out for every meal ..bed was comfy with... More 

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Soharv, Thank you for taking the time to review our hotel. I am pleased that you had a great stay with us recently and enjoyed your spacious guest room. At Holiday Inn Townsville we strive to make the arrival experience a welcoming and memorable one. I am glad that the ladies on reception created a wonderful first impression of... More 

Townsville, Australia
1 review
3 of 5 stars Reviewed April 13, 2015

Beds were the most comfortable we have slept in apart from home. The Window sill and kick boards were very dusty The carpet stained. Breakfast is appalling. Powdered scrambled eggs hard unchewable bacon lukewarm.

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi khill80, Thank you for your review. I am pleased that you were able to enjoy a restful nights sleep on our signature bed range. I regret that our breakfast offering was disappointing during your stay. This is definitely not how our buffet breakfast is normally perceived. I hope you will revisit our hotel in the future so that we... More 

1 review
3 of 5 stars Reviewed April 9, 2015

On first appearances our one bedroom suite looked beautiful and just as the photos. What the photos don't show is the blearing noise coming from the air conditioning units just below our windows! We had asked for a room as high as possible, and ended up with level 6. I can only imagine the complaints coming out of the levels... More 

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Catie K, I appreciate you taking the time to review our hotel. Please accept my sincere apologies for the noise coming from our air conditioning units. We are well aware of this issue and have begun the necessary steps to have this problem fixed asap. I regret that our rooftop pool was not appealing for you. I have let... More 

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