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All 39 Townsville hotels

Holiday Inn Townsville

4.5 of 5 Hotel   |   334 Flinders Street, Townsville, Queensland 4810, Australia
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Ranked #12 of 39 Hotels in Townsville
A recent review
5 of 5 stars reviewed yesterday
sandyosullivan Brisbane, Australia
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313 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
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English first
Brisbane, Australia
Top Contributor
91 reviews 91 reviews
71 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed yesterday NEW

This place was great. It's central in the middle of the main street... a bit famous - all locals know it as the Sugar Shaker - and it's got great staff and good rooms. I stayed for a single night for work, and I'd stay again. The hotel is old, but completely refurbished, so you don't know it inside! The... More

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Singapore, Singapore
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Though the hotel is right in the center of Townsville, shops close very early....Townsville is a quaint laid back place with beautiful fascinating old wooden houses built on stilts in certain areas. Initially the staff said the wifi was chargeable....later we managed to get free though unstable wifi. The staff were quite helpful. Room was quite basic, there were no... More

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Rachel M, Distribution and Relationship Marketing Executive at Holiday Inn Townsville, responded to this review

Hi SweetPersimmone, Thank you for your review. I am glad that our central location within the Townsville CBD was ideal for your recent stay. Our amazing team are dedicated to providing a memorable customer service experience to each of our guests. I am pleased that our team were helpful throughout your stay. The in-room WiFi is available at a surcharge,... More

1 review
1 of 5 stars Reviewed 1 week ago

I stayed in the hotel for 3nights. I had a bad experience as my car was towed away from front of the hotel on sunday morning because of the sunday markets. The hotel staff had put up a small notice which anybody can miss. Also no hotel parking and they have an arrangement with metro quays parking but you have... More

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DavidMBrown, General Manager at Holiday Inn Townsville, responded to this review

Dear abhishek b, I was sorry to hear of your disappointing stay with us recently as a result of having your car towed on the Saturday night Sunday morning. Apart from the signage which we provide on the front desk and by the lifts, there are also 12 City Council signs on the street, which clearly advise patrons of restricted... More

Cairns
Top Contributor
72 reviews 72 reviews
29 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is in the absolute heart of Townsville city, a short walk everywhere you would want as a visitor, andif you have a car you can park on their exclusive floors in the secure parking across the road. The staff are really helpful and friendly and the room rate excellent value for money. Rooms modern, well laid out, big... More

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DavidMBrown, General Manager at Holiday Inn Townsville, responded to this review

Dear EssenceOfGoodTaste, Many thanks for taking the time to share your review with the TripAdvisor community. I am delighted to hear you enjoyed your stay with us and very much appreciate your recommendation to others. Thank you for choosing Holiday Inn when you visit Townsville and I do hope we have the opportunity to be of service to you again... More

Cairns, Australia
Contributor
14 reviews 14 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

What made our stay was the attitude of the staff. From the moment we arrived they seemed to genuinely care that we had a good time. When we asked where was a good place to dine they suggested two very nice restaurants and really nothing was too much trouble. We had a small problem with a water tap in our... More

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Rachel M, Distribution and Relationship Marketing Executive at Holiday Inn Townsville, responded to this review

Hi darknell, Thank you for taking the time to review our property on TripAdvisor. I am thrilled that the attitude of our friendly team contributed to you memorable stay with us. At Holiday Inn Townsville our team are dedicated to providing a helpful and attentive customer service experience to each of our valued guests. We strive to provide our guests... More

Melbourne, Australia
Top Contributor
86 reviews 86 reviews
22 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have been staying here for years quite regularly for work, since the renovations. My friends and I still refer to it as the sugar shaker! And I really enjoy my stays here. The recent renovations are fantastic, lovely rooms and bathrooms. They are spotlessly clean and modern. Buffet breakfast is great. And the staff here are so nice and... More

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Rachel M, Distribution and Relationship Marketing Executive at Holiday Inn Townsville, responded to this review

Hi amylou540, Thank you for your wonderful review on Tripadvisor. I am thrilled that you regularly choose to stay with us at the iconic 'Sugar Shaker' when in Townsville for business. At the Holiday Inn Townsville we strive to provide both a memorable service and quality food to our valued guests. I am pleased that you enjoyed the friendly service... More

Sutherland Shire, Australia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This was the first time I had chosen to stay in this particular hotel on a recent business trip. First impression, looks are deceiving. The outside appears old and dated, however, much to my surprise, the interior facilities, room, and quality of the food were exceptional for a hotel of this standard. The customer service and staff were as good... More

Was this review helpful? Yes
Rachel M, Distribution and Relationship Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Hm_38716, Thank you for choosing to stay at our hotel on your recent trip to Townsville. I am thrilled that you felt comfortable in your spacious guest room. At Holiday Inn Townsville, we strive to create a welcoming and inviting atmosphere for our valued guests. I am glad that you were happy with the friendly and helpful service provided... More

Brisbane, Australia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We flew to Townsville for a wedding and did not arrive until late in the evening. The staff were wonderful in welcoming us and getting us settled. The room was great and the beds were amazingly comfortable. The staff were very helpful in giving us directions, arranging taxis and pointing out local hairdressers etc. Would definitely stay here again.

Was this review helpful? Yes
Rachel M, Distribution and Relationship Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Jennie Thank you for your review on TripAdvisor. I am elated that you enjoyed your overall stay with us on your recent trip to Townsville. Our 24 hour reception team strive to provide each of our guests with a welcoming and efficient check in experience. We understand that after a long day of travelling guests would just like to... More

Haifa, Israel
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel is very nice, located in the heart of the city - flinders street. The staff is very helpful, breakfast is good. The rooms and the equipment is a bit old, but it us definitely worth the money. The only issue that we had is that in the final bil we had items wich additionally included even though we... More

Was this review helpful? Yes
Rachel M, Distribution and Relationship Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Shay_2407 Thank you for your feedback on TripAdvisor. I am glad that our central location within the heart of the CBD was of convenience to you. At Holiday Inn Townsville we take great pride in having one of the best buffet breakfasts in Townsville. I am pleased that you enjoyed your dining experience. Please accept my apologies for the... More

Townsville, Australia
2 reviews
4 of 5 stars Reviewed 2 weeks ago

I recently stayed for a work function and found the rooms to be spacious and comfortable. Staff were extremely accommodating and the late check out was wonderful. Great city activities on the weekend, highlight being the Cotters Markets.

Was this review helpful? Yes
Rachel M, Distribution and Relationship Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Peregi4n, Thank you for your review. I am happy that you enjoyed your recent stay with us and were comfortable in your spacious guest room. At Holiday Inn Townsville we strive to accommodate our valued guests to the best of our ability. I trust that your extended check out time allowed you to enjoy a well deserved sleep in... More

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Additional Information about Holiday Inn Townsville

Address: 334 Flinders Street, Townsville, Queensland 4810, Australia
Phone Number:
Location: Australia > Queensland > Townsville
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Holiday Inn Townsville 4.5*
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Also Known As:
Holiday Inn Townsville Hotel Townsville
Townsville Holiday Inn

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