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All 39 Townsville hotels

Holiday Inn Townsville

4.5 of 5 Hotel   |   334 Flinders Street, Townsville, Queensland 4810, Australia
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Holiday Inn Townsville

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79%
Ranked #14 of 39 hotels in Townsville
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 6 days ago
Bruski23 Campbell River, Canada
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263 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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Campbell River, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Excellent hotel. We booked a double room for 2 nights but could only get it for 1 night due to over booking so they upgraded us to a suite for a small fee,wow what a room. Very clean comfortable with pool on the roof. Would highly recommend this hotel

Was this review helpful? Yes 1
HITManagement, Distribution and Relationship Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Bruski23, Thank you for your review on Tripadvisor. I am pleased that you enjoyed your stay with us and your room upgrade to a suite. It is wonderful to know that you were happy with the cleanliness of your room and felt comfortable. I am glad that you had an opportunity to visit our rooftop pool and take in... More

Charters Towers, Australia
1 review
3 of 5 stars Reviewed 1 week ago NEW

Normally I love staying at the Holiday Inn Townsville but upon check-in (made via booking.com) the reservation names were wrong for two rooms and were not corrected during the stay (despite being assured that this was corrected, although it isn't a great issue it made using the wi-fi confusing as the reservation name is required). Reception put the car under... More

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HITManagement, Distribution and Relationship Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Jasmine, Thank you for your review on Tripadvisor. I am pleased that you were able to enjoy a restful night's sleep on one of our signature beds. It is also wonderful to know that you found our friendly team to be courteous and helpful throughout your stay. I would like to take this opportunity to apologise for the issues... More

Lake Mills, Wisconsin
Top Contributor
59 reviews 59 reviews
38 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 1 week ago

What an excellent visit to the Holiday Inn Townsville! I used to frequent these hotels some years back and wasn't sure what to expect, so I was delighted to find myself in this gem during a business trip to Australia from the States. While Townsville could stand a little commercial attention (the Flinders Mall was a little dicey and largely... More

Was this review helpful? Yes 1
HITManagement, Distribution and Relationship Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Cheesehead7, Thank you for your review on Tripadvisor. I am delighted that you enjoyed your stay with us despite the Cyclone heading down the coast. I am thrilled that you were impressed with our team's performance both prior and during the cyclone. We understood that this unexpected event disrupted the travel plans of our guests and as such were... More

Gold Coast, Queensland, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I spent one night in the Townsville Holiday Inn, the place is great you always know what you are going to get at the Holliday Inn. Super neat and tidy The in room A/C was amazing! Food was great but quite expensive. My room had damage from cyclone Yasi a year or 2 ago and this meant I had no... More

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HITManagement, Distribution and Relationship Marketing Executive at Holiday Inn Townsville, responded to this review

Hi David, Thank you for your review on Tripadvisor. I am pleased that your recent stay with us met the expectations that you have come to value of the Holiday Inn brand. At Holiday Inn Townsville we are dedicated to providing each guest with a memorable experience, from room cleanliness to food and beverage options. I am glad that you... More

Top Contributor
76 reviews 76 reviews
25 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The old sugar shaker as it is know by the locals is still a great hotel. Very happy with my stay. Breakfast menu was inconsistent with other holiday inn menus, I couldn't get smoked salmon for my eggs Benedict, which other H Inns have, but other than that, no complaints

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HITManagement, Distribution and Relationship Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Simonhendra, Thank you for your review on Tripadvisor. I am pleased that you enjoyed your stay with us at the iconic 'Sugar Shaker'. I do regret that our buffet breakfast did not meet the standards you have experienced at other Holiday Inn hotels. Unfortunately, at the Holiday Inn Townsville we do not offer smoked salmon on our breakfast menu... More

Cairns Region, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Had a wonderful stay. Staff are very friendly and helpful. Great looking rooms, very comfy beds & the most amazing pillows! Staff gave great recommendations on where to go for dinner and drinks. Great location, close to everything. Will definitely stay again!

Was this review helpful? Yes 1
HITManagement, Distribution and Relationship Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Mel, Thank you for your feedback on Tripadvisor. I am thrilled that you had a wonderful stay with us in the heart of Townsville city. At Holiday Inn Townsville, our friendly team are dedicated to providing a helpful and welcoming experience to each of our guests. I am pleased that you were happy with the quality of service provided... More

Gainesville, Florida
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Perhaps it is a purely American expectation but with the exception of a location in a central urban area I sort of expect to be able to park my car. In this case whatever the price add $15-25AUD for parking. The staff were quite accommodating, the hotel was clean and functional although, like all round buildings had a slightly quirky... More

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HITManagement, Distribution and Relationship Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Dale, Thank you for your feedback on Tripadvisor. I am pleased that our hotel met your expectations and you were happy with the level of service you received. Unfortunately our hotel does not have a car park attached to the hotel. To make up for this inconvenience we have negotiated a discounted rate for our guests with a nearby... More

Brisbane, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Great, friendly staff! It's not a super modern hotel like the ones in Palmer St, which was the attraction for me. The room size was adequate, great pillows, bathroom, bed etc. Directly opposite the Cowboys club (one of the reasons I choose it), has a Night Owl next door and a few coffee shops nearby if you don't want to... More

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HITManagement, Distribution and Relationship Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Piried1954, Thank you for your feedback on Tripadvisor. I am thrilled that you enjoyed your stay with us and were satisfied with the great service you received from our team. Our signature pillow range is quite popular among our valued guests. I am pleased that you were able to have a refreshing nights sleep as a result of our... More

Swadlincote, United Kingdom
Contributor
16 reviews 16 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 11, 2014

We stayed in this hotel as part of our road trip from Brisbane to Cairns. Good central location. Unfortunately we stopped in Townsville on a day with particularly poor weather so only got to view the immediate surroundings of the the hotel. For our purposes it was perfect. Very friendly staff.

Was this review helpful? Yes
HITManagement, Distribution and Relationship Marketing Executive at Holiday Inn Townsville, responded to this review

Dear Dave B, Thank you for taking the time to review our hotel on Tripadvisor. I am thrilled that our central location within the CBD was of convenience during your stay. It is unfortunate that weather was less than ideal during your stop over. I hope that next time you have an opportunity to stay in Townsville the weather will... More

Brisbane
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 1, 2014 via mobile

This hotel is an icon of Townsville. It's changed names many times over the years & it has obviously recently had a refurb. The shape of the hotel (round) makes for a room in the shape of a wedge from a Trivial Pursuit game. They have different types of pillows as standard in the rooms, firm, soft etc. There is... More

Was this review helpful? Yes 2
HITManagement, Distribution and Relationship Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Christinebrissygirl, Thank you for your review on Tripadvisor. I am pleased that you enjoyed your recent stay with us and felt comfortable in our spacious guest rooms. The iconic 'Sugar Shaker' has been the home of many hotels since the building was completed in 1976. Now known as the Holiday Inn Townsville the hotel underwent a refurbished in 2009.... More

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Additional Information about Holiday Inn Townsville

Also Known As:
Holiday Inn Townsville Hotel
Holiday Inn Townsville Hotel Townsville
Townsville Holiday Inn
Address: 334 Flinders Street, Townsville, Queensland 4810, Australia
Phone Number:
Location: Australia > Queensland > Townsville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Townsville
#8 Luxury Hotel in Townsville
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Holiday Inn Townsville 4.5*
Official Description (provided by the hotel):
Click here to view a video of the hotelAt Holiday Inn Townsville, you are in the heart of Townsville's business and shopping district and just a short walk from Townsville's major tourist attractions. Enjoy panoramic views of Magnetic Island and sparkling blue waters of the Coral Sea from the rooftop and be welcomed with a smile and friendly service that's as warm as the Townsville sunshine. ... more   less 
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