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Holiday Inn Townsville

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334 Flinders Street, Townsville, Queensland 4810, Australia
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Holiday Inn Townsville
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Holiday Inn Townsville
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391 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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Sydney, Australia
Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 1 week ago

Location is perfect, walk to the Strand, across the river to a restaurant strip and the ferry to Magnetic Island. Since we were there to see the footy it was also good it was across from the leagues club where you can catch the bus to the stadium. Beds are comfortable with quality linen/towels as is expected from Holiday Inn.... More 

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi tiger5687, Thank you for taking the time to review our hotel. I am pleased that our central location with in the CBD was ideal for your recent stay. We are the ideal hotel for NRL fans as we are directly across the road from the Cowboys Leagues Club and only a block away from buses to and from the... More 

Bribie Island, Australia
Level Contributor
53 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The entrance is dark and foreboding, the entrance foyer is dark timber with brown as the other feature colour. The reception staff all one was cheery but very busy. The bar has been upgraded but the one bar-person has to look out for the bar and restaurant. Lifts good not much of a wait at any time. The Restaurant is... More 

Was this review helpful? Yes 3
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Mustang645, Thank you for taking the time to review our hotel. It is wonderful to know that you were pleased with the level of service you received from our front office team. I am thrilled that you enjoyed your spacious guest room and the view overlooking the river. Thank you for reporting the air con issue, I will ensure... More 

Cairns
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Room was clean and big enough.Nice outlook .Bed comfortable but not a fan of the pillows. Location good,within walking distances to restaurants and entertainment. Breakfast has many options and are happy to cook other things. Front desk staff very friendly and helpful. Will stay again.

Was this review helpful? Yes 1
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi ShazzJ2000, Thank you for taking the time to review our hotel. I am thrilled that you had a wonderful stay in your spacious guest room capped off with a restful nights sleep. At Holiday Inn Townsville we take great pride in our buffet breakfast and the variety we have on offer. I am pleased that you had a satisfying... More 

Brisbane, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel itself is ok but needs a new lease of life. Room was spacious. Mini was empty and on demand Good restaurant within walking distance called a touch of salt Breakfast options good. Overall ok, my second stay but saying this I've found nowhere else to stay

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Kop77, Thank you for your review. It is wonderful to know that you felt comfortable in your spacious guest room throughout your stay. The mini bar in each guest room can be stocked on demand, as you mentioned, simply by calling room service. We have found that guests prefer to have the fridge space for personal items as opposed... More 

Fraser Coast
Level Contributor
135 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Loyalty programmes insidiously corrupt a lot of travel-related choices, and my stay at the Holiday Inn was a good example of this. Although there were better rated (and reviewed) options nearby, my partner chose this hotel to gain a few extra points (and get free wifi). The hotel isn't bad, and my score of 4 stars is really a 3.5... More 

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi KierenX, Thank you for taking the time to review our hotel. At Holiday Inn Townsville we strive to provide out guests with a memorable stay and customer service experience. It is wonderful to know that you found our Front Desk team to be both friendly and helpful throughout your stay. I regret that you had some issues with the... More 

Townsville, Australia
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The rooms are beautiful well set up and updated. Will stay again however will never eat dinner in the restaurant again. Disgusting service and the food was pretty horrid as well. Only our table was to be served as the other two had their coffees. Menus were thrown on the table and then 20 minutes later water was brought out... More 

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

HI 587Nik Many thanks for your review and I'm very happy to hear you enjoyed the room which was allocated to you. However please accept my sincere apologies for the problems which you experienced in the restaurant and we will most certainly follow up on this with the restaurant team. I do hope this does not deter you from staying... More 

Brisbane, Australia
Level Contributor
51 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Recently stayed on a business trip for one night. The hotel is in the centre of the CBD, recently refurbished. Some balconies are still being renovated. Room was comfortable although I found it difficult to regulate the air- conditioning temperature over night. My room had a lovely view toward the bay. Along with complimentary shampoo, conditioner, body lotion etc there... More 

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi SGDeane, Thank you for taking the time to review our hotel. I am pleased that you had a memorable stay with us recently in the heart of the CBD. It is wonderful to know that you felt comfortable in your room and enjoyed the view over the river. At Holiday Inn Townsville, we understand that it can be easy... More 

Emerald, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

our experience of this motel was not a good one. We arrived after a seven hour trip to not being able to find a car park just to speak to the reception. After walking two blocks to find out where to park our car, we were allocated a car park in a old block of car parks where the entry... More 

Was this review helpful? Yes
DavidMBrown, General Manager at Holiday Inn Townsville, responded to this review

Dear bluebird777emerald, Many thanks for taking time to share your comments on your recent stay with us. I am certainly unaware of any persons sleeping in the car park as hotel vehicles are also parked in this car park. However, I have followed up this morning with the management of the car park facility, which is adjacent to the hotel,... More 

Ballina, Australia
Level Contributor
78 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The Holiday Inn is quite an old building but refurbished. Its location is very handy to the city and the river, the rooms are large and comfortable and the staff are friendly and efficient. Only gripe is the extra charge for using a credit card for payment - it really irks me in this day and age. However, would definitely... More 

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi John, Thank you for taking the time to review our hotel. I am pleased that our central location within the heart of the city was ideal for your recent stay. At Holiday Inn Townsville we want our guests to feel welcomed and at home when they stay with us. It is wonderful to know that you were comfortable in... More 

Oz
Level Contributor
75 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I tend to stay here when I visit Townsville. It is close to good restaurants and a short walk to the Strand. The views are fab and the reno's have given it a lift. Currently the balconies are out of commission due to maintenance. Staff are always friendly and the beds are really comfy.

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi PearlyOz, Thank you for taking the time to review our hotel. I am thrilled that you had a comfortable stay in your guest room and enjoyed the picturesque views across the city. The balconies are currently under short term maintenance and should be back online soon. On behalf of the team at Holiday Inn Townsville, I look forward to... More 

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