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Holiday Inn Townsville

4.5 of 5 334 Flinders Street, Townsville, Queensland 4810, Australia
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Holiday Inn Townsville
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Holiday Inn Townsville
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354 reviews from our community

Traveler rating
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    206
    58
    11
    13
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

This certainly is located in the center of CBD. so very convenient for most things. The place is built like the old sugar shaker, circular and main service equipment like aircon, are situated on floor no.2 (The whole floor). Bedrooms start at floor 3 upwards. We were situated at floor 7 on arrival and found that noise was horrendous, after... More 

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Raymond, Thank you for your review. I am pleased that our central location within the CBD was ideal for your stay. It was wonderful to read that you enjoyed your room service experience and the interactions with our friendly team. I appreciate your feedback regarding the breakfast temperature and the noise from our air conditioner chillers. Rest assured our... More 

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Mornington, Australia
Contributor
16 reviews 16 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Arriving very late in Townsville, washed-out and in desperate need for a sleep. I was greeted by a wonderful Mikayla whom obviously picked-up-on that I was a tragic case. She parked my car for me and couldn't do enough. That was service outside the box. She is just one of what is the best team or lovely, helpful people I... More 

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Dale W, Thank you for your amazing review on Tripadvisor. I am elated that you had a memorable stay with us recently. At Holiday Inn Townsville we strive to provide each of our guests with a welcoming and helpful customer service experience. I am glad that our Front Office team member Mikaela provided you with a friendly and understanding... More 

Drumquin
Contributor
12 reviews 12 reviews
10 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

We stayed here as part of our East Coast tour for one night and was very impressed with hotel but disappointed with Townsville as a place. Hotel has no particular car park but as we were staying at the weekend we could park in free spaces behind hotel. Easy check in with friendly staff. Room was located on 7th floor... More 

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi psheridan3, Thank you for taking the time to review our hotel. I am elated that you were impressed with our hotel as a whole and could not fault the service you received from our team. At Holiday Inn Townsville we strive to make the check in experience as efficient as possible. It is wonderful to know that you had... More 

Perth, Australia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 16, 2015

I stayed at this hotel from 11th to the 16th January. I had arrived late at night and was tired after 6 hrs on a plane but I was met with a welcoming smile and very promptly handed the key to my room. The room is very spacious and has a combination safe. The pool on the roof was very... More 

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi William S, Thank you for taking the time to review our hotel. I am thrilled that you enjoyed your stay with us earlier this month. At Holiday Inn Townsville we understand that some of our guests have spent majority of the day travelling, which is why we strive to provide a memorable and welcoming arrival experience. It was wonderful... More 

Perth, Australia
Top Contributor
82 reviews 82 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed January 8, 2015

The only positive for this hotel was the price. We didn't pay much for a premium room, thankfully. There wasn't any access to the balcony due to maintenance works (although we couldn't actually see what work was being done, more likely it was a health hazard), which we hadn't been advised on when booking or checking in. However, the reception... More 

Was this review helpful? Yes 2
DavidMBrown, General Manager at Holiday Inn Townsville, responded to this review

Dear Wendy 743 Thank you for choosing to stay with us recently and I am pleased to hear you felt you received value for money. I am most sorry the balconies are currently inaccessible. This is due to external works that were undertaken on the top of the building by a team of abseilers late last year. This work is... More 

Shanghai, China
Top Contributor
94 reviews 94 reviews
41 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed January 7, 2015

Located in the center of Townsville, 10-20 min walk to the strand and the marina. Lots of restaurants and shopping opportunities around. You can tell that this hotel has seen better years, but the rooms are clean and have a nice view. We considered it a good deal for what we paid. It is the superfriendly stuff at this hotel... More 

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi sunshine-for-four, Thank you for taking the time to review our hotel. I was elated to read that you enjoyed your recent stay with us in the heart of the city. We are lucky enough to be within walking distance to many local attractions, including the beautiful Strand Waterfront. At Holiday Inn Townsville we strive to provide our guests with... More 

Parramatta, Australia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed January 1, 2015

Unfortunately 1st night room air condition is not working. Request change room. Front desk staff are friendly. Room is clean, ideal location, cafe, supermarket, nice bar and restaurant just mins walk. Ideal for new visitor. Catch a taxi at $8 to ferry terminal... To magnetic island.

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Catherine, Thank you for your review. Please accept my sincere apologies for the issues with your air conditioning. I am glad that our friendly team were able to assign you a new room promptly. Located in the heart of the city, we are within walking distance to local attractions, restaurants and nightlife. I am pleased that you were able... More 

mackay
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed December 29, 2014

I have stayed at Holiday Inn Townville many times. My latest stay, I must say, left alot to be desired. I was charged the premium room price, only to discover, when i arrived in my room, that the balcony was inaccessible. I contacted reception about this and was told "oh yes we are undertaking maintenance and it will be inaccessible... More 

Was this review helpful? Yes 1
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi madmick69, Thank you for your review. I regret that you had a less than enjoyable stay with us recently. I do apologise that you were not told about our maintenance work when you made your booking over the phone. We currently have a maintenance note on our website. I appreciate your feedback regarding the new food options in the... More 

Newcastle, United Kingdom
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 20, 2014

Nice hotel in the centre of Townsville. Rooms are clean and comfortable and beds very comfortable. Plenty of restaurants in the area to choose from. Staff were nice. Nice roof top pool which I had to myself for most of the time I was up there. Would stay again if I was in the Townsville area

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi HandsfreeJD, Thank you for taking the time to review our hotel. I am thrilled that you enjoyed your stay with us right in the heart of the city. It is wonderful to know that you had an opportunity to take in the picturesque views from our rooftop before enjoying a swim in the pool. I look forward to welcoming... More 

Narre Warren, Australia
Senior Contributor
37 reviews 37 reviews
28 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 15, 2014

Exactly what you expect when you book at Holiday Inn hotel. Comfortable beds, decent sized rooms, well equipped bathrooms and as always, excellent service. Location is perfect, right in the middle of town. Will stay again when next I am in TSV.

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi BenL94, Thank you for taking the time to review our hotel. I was pleased to read that we met the expectations that you have come to expect of the Holiday Inn brand. I trust that you felt comfortable and at home in your spacious guest room. Located right in the heart of the city we are within walking distance... More 

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Additional Information about Holiday Inn Townsville

Address: 334 Flinders Street, Townsville, Queensland 4810, Australia
Phone Number:
Location: Australia > Queensland > Townsville
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Holiday Inn Townsville 4.5*
Number of rooms: 200
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Also Known As:
Holiday Inn Townsville Hotel Townsville
Townsville Holiday Inn
Hotel Style:
#7 Business Hotel in Townsville
#8 Luxury Hotel in Townsville

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