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Holiday Inn Townsville

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334 Flinders Street, Townsville, Queensland 4810, Australia
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Holiday Inn Townsville
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Holiday Inn Townsville
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370 reviews from our community

Traveler rating
    69
    213
    63
    11
    14
See reviews for
57
109
32
124
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
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    (99)
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Sydney, Australia
Senior Contributor
32 reviews 32 reviews
29 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed for business for two nights. The hotel is known as the "sugar shaker" because of its cylindrical shape and is located centrally on Flinders Street a mere 15 minutes ($20) cab ride from Townsville airport. The staff were really helpful and friendly and there were no problems getting a cab on departure at 6 am. All questions were... More 

Was this review helpful? Yes 1
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi episode10, Thank you for your detailed review. I am thrilled that you had a memorable stay experience with us . Our friendly team are always on hand to provide assistance and adhere to guest requests promptly. I regret that the itinerants next to the hotel put a dampener on your stay with us. Rest assured there is a program... More 

Cairns, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

An older property but clean with great views. Staff were very friendly and helpful. Located right in the city centre with markets outside the door on Sunday mornings. Good breakfast. Lots of good eating places within walking distance, including Palmer street Restaurants. Short drive to the Strand.

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi rl_wk27, Thank you for your review. I am pleased that you had an opportunity to experience the wonderful Sunday markets located right on our doorstep. There is some great wonderful produce and hand made crafts available to purchase. I am glad that you enjoyed your dining experience and our buffet breakfast offering. On behalf of the hotel, we look... More 

melbourne
Top Contributor
54 reviews 54 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel has had a few negative reviews on tripadvisor and I was a bit hesitant to stay there but I'm really really glad I decided to see for myself. I found the staff very friendly and helpful, the room was perfect - very. Large with a fantastic view looking over the town ofTownesville as well as a great view... More 

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi imanaussie2, Thank you for choosing to stay with us recently. I am pleased that you choose to experience our hotel for yourself despite the very few negative comments you encountered. At Holiday Inn Townsville our friendly team are ready to welcome our guests and provide a memorable service experience. I am pleased that you found our team to be... More 

Brisbane, Australia
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Just spent 3 nights here for Business. .Girls at reception were friendly and efficient offering membership to the IHG Rewards club which included late check out and access to wi fi room is great little kitchenette with a microwave & toaster great for travelling alone for work and not wanting to eat out for every meal ..bed was comfy with... More 

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Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Soharv, Thank you for taking the time to review our hotel. I am pleased that you had a great stay with us recently and enjoyed your spacious guest room. At Holiday Inn Townsville we strive to make the arrival experience a welcoming and memorable one. I am glad that the ladies on reception created a wonderful first impression of... More 

Townsville, Australia
1 review
3 of 5 stars Reviewed 1 week ago

Beds were the most comfortable we have slept in apart from home. The Window sill and kick boards were very dusty The carpet stained. Breakfast is appalling. Powdered scrambled eggs hard unchewable bacon lukewarm.

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi khill80, Thank you for your review. I am pleased that you were able to enjoy a restful nights sleep on our signature bed range. I regret that our breakfast offering was disappointing during your stay. This is definitely not how our buffet breakfast is normally perceived. I hope you will revisit our hotel in the future so that we... More 

1 review
3 of 5 stars Reviewed 2 weeks ago

On first appearances our one bedroom suite looked beautiful and just as the photos. What the photos don't show is the blearing noise coming from the air conditioning units just below our windows! We had asked for a room as high as possible, and ended up with level 6. I can only imagine the complaints coming out of the levels... More 

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Catie K, I appreciate you taking the time to review our hotel. Please accept my sincere apologies for the noise coming from our air conditioning units. We are well aware of this issue and have begun the necessary steps to have this problem fixed asap. I regret that our rooftop pool was not appealing for you. I have let... More 

East coast
Top Contributor
162 reviews 162 reviews
117 hotel reviews
198 helpful votes 198 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed one night at the circular Holiday Inn Townsville, as we traveled down the east coast of Australia. We checked in after dinner and left by 7:30 the next day, so we didn't spend a lot of time in the hotel. Our room on the 11th floor was sufficiently big and clean. The balcony door was locked, as they... More 

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DavidMBrown, General Manager at Holiday Inn Townsville, responded to this review

Dear Hedo-goer, Many thanks for choosing to stay with us in February and I'm pleased you found everything to your satisfaction. Just a small point on the "hot tubs" on the pool deck - they are actually ice baths, which are often requested by a number of sporting teams which stay with us from time to time. Thank you for... More 

Wimborne Minster, United Kingdom
Top Contributor
81 reviews 81 reviews
57 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Only stayed for one night and it was clean with a comfortable bed and all facilities we needed. The night receptionist was really efficient and pleasant, cant say the same for the morning one, who was very abrupt if I recall right, but all in all, good for a night stopover.

Was this review helpful? Yes
DavidMBrown, General Manager at Holiday Inn Townsville, responded to this review

Dear Jentol57, Many thanks for taking time to share your review and thank you for choosing to stay with us. I was pleased to hear you enjoyed your visit but I do note also your comments regarding the abrupt service which you experienced in the morning. Please accept my sincere apologies for this and rest assured I will share this... More 

Nerang, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

We stayed for one week in june and again for one week in December last. All the windows and balcony doors have been welded shut. No fresh (oxygen) air enters the building except through he front door at the bottom. I could not enter my suite due to stale gas like smell, I insisted they should put oxygenators in the... More 

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DavidMBrown, General Manager at Holiday Inn Townsville, responded to this review

Dear captainjo-11, Thank you for choosing to stay with us on a couple of occasions last year. Just an update on the balcony doors on the higher floors of the hotel - these are currently being replaced as we speak and all high floor rooms will have balcony access with effect from mid June this year. With regard to fresh... More 

Greater London, United Kingdom
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Situated in the centre of Townsville. Our room was upgraded to a suite and had very good facilities. Unfortunately was on the 4th floor so the view was over the main street. Ask for an upper floor for the views. We also received an upgrade to include breakfast which was welcome. The room was very clean. The staff were lovely... More 

Was this review helpful? Yes
DavidMBrown, General Manager at Holiday Inn Townsville, responded to this review

Dear pat8902015, Many thanks for taking time to share your review with the TripAdvisor community at large. I was pleased to see you enjoyed your visit to Townsville and your stay with us. The hotel's nickname is actually the Sugar Shaker (due to it's shape) and I can assure you there is no lean! Wifi is provided free of charge... More 

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