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All 39 Townsville hotels

Holiday Inn Townsville

4.5 of 5 Hotel   |   334 Flinders Street, Townsville, Queensland 4810, Australia
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Ranked #11 of 39 Hotels in Townsville
A recent review
4 of 5 stars reviewed 2 days ago
ross m Noosa, Australia
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316 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Noosa, Australia
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel (King Suite) was perhaps the best value hotel I have stayed in, and that's a big call! It has everything you could possibly want . . . . .except for a mini bar in the room. It had great TV's, a breakfast bar, an actual study desk for business people, a choice of pillows, a 5 star ironing... More

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2 reviews
2 of 5 stars Reviewed 4 days ago NEW

The rooms are out dated. The service both from the front desk the bar and also the breakfast restaurant were both pretty poor with the staff showing they didn't want to be working. The buffet breakfast was horrible you could pretty much swim in the scrambled eggs there was that much water. The guest laundry is terrible with the dryer... More

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DavidMBrown, General Manager at Holiday Inn Townsville, responded to this review

Dear StaceyW, I was very disappointed to read of your poor experience when you stayed with us recently and can assure you I have followed up on each of the points mentioned with my team. Please accept my most sincere apologies for our shortcomings on this occasion as it is clear we failed to provide the high standard of service... More

Sydney, Australia
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I was pleasantly surprised upon entering my room at the Holiday Inn. We got a 1 bedroom appartment so the kids could sleep on the fold out sofa bed, and we could sleep in the master bedroom. This arrangement can often be disasterous but it was very pleasant here. The bedroom was very large, with an extrememly comfortable king bed... More

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Rachel M, Distribution and Relationship Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Snoppstah33, Thank you for your wonderful review on Tripadvisor. I am elated that you and your family enjoyed your recent stay with us in one of our 1 Bedroom Suites. At Holiday Inn Townsville we know that space is important when travelling with kids, which is why our suites are ideal for extended stays. Having a TV in both... More

Brisbane, Australia
Top Contributor
90 reviews 90 reviews
70 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This place was great. It's central in the middle of the main street... a bit famous - all locals know it as the Sugar Shaker - and it's got great staff and good rooms. I stayed for a single night for work, and I'd stay again. The hotel is old, but completely refurbished, so you don't know it inside! The... More

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DavidMBrown, General Manager at Holiday Inn Townsville, responded to this review

Dear sandyosullivan, Many thanks for taking time to share your feedback after your recent stay with us here at Holiday Inn Townsville. I'm very pleased to hear you had a pleasant and comfortable stay - we do get receive great comments from many guests on the comfort of the beds and the two pillow options (soft or firm) in each... More

Singapore, Singapore
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Though the hotel is right in the center of Townsville, shops close very early....Townsville is a quaint laid back place with beautiful fascinating old wooden houses built on stilts in certain areas. Initially the staff said the wifi was chargeable....later we managed to get free though unstable wifi. The staff were quite helpful. Room was quite basic, there were no... More

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Rachel M, Distribution and Relationship Marketing Executive at Holiday Inn Townsville, responded to this review

Hi SweetPersimmone, Thank you for your review. I am glad that our central location within the Townsville CBD was ideal for your recent stay. Our amazing team are dedicated to providing a memorable customer service experience to each of our guests. I am pleased that our team were helpful throughout your stay. The in-room WiFi is available at a surcharge,... More

1 review
1 of 5 stars Reviewed 3 weeks ago

I stayed in the hotel for 3nights. I had a bad experience as my car was towed away from front of the hotel on sunday morning because of the sunday markets. The hotel staff had put up a small notice which anybody can miss. Also no hotel parking and they have an arrangement with metro quays parking but you have... More

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DavidMBrown, General Manager at Holiday Inn Townsville, responded to this review

Dear abhishek b, I was sorry to hear of your disappointing stay with us recently as a result of having your car towed on the Saturday night Sunday morning. Apart from the signage which we provide on the front desk and by the lifts, there are also 12 City Council signs on the street, which clearly advise patrons of restricted... More

Cairns
Top Contributor
75 reviews 75 reviews
29 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is in the absolute heart of Townsville city, a short walk everywhere you would want as a visitor, andif you have a car you can park on their exclusive floors in the secure parking across the road. The staff are really helpful and friendly and the room rate excellent value for money. Rooms modern, well laid out, big... More

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DavidMBrown, General Manager at Holiday Inn Townsville, responded to this review

Dear EssenceOfGoodTaste, Many thanks for taking the time to share your review with the TripAdvisor community. I am delighted to hear you enjoyed your stay with us and very much appreciate your recommendation to others. Thank you for choosing Holiday Inn when you visit Townsville and I do hope we have the opportunity to be of service to you again... More

Cairns, Australia
Contributor
14 reviews 14 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

What made our stay was the attitude of the staff. From the moment we arrived they seemed to genuinely care that we had a good time. When we asked where was a good place to dine they suggested two very nice restaurants and really nothing was too much trouble. We had a small problem with a water tap in our... More

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Rachel M, Distribution and Relationship Marketing Executive at Holiday Inn Townsville, responded to this review

Hi darknell, Thank you for taking the time to review our property on TripAdvisor. I am thrilled that the attitude of our friendly team contributed to you memorable stay with us. At Holiday Inn Townsville our team are dedicated to providing a helpful and attentive customer service experience to each of our valued guests. We strive to provide our guests... More

Melbourne, Australia
Top Contributor
86 reviews 86 reviews
22 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have been staying here for years quite regularly for work, since the renovations. My friends and I still refer to it as the sugar shaker! And I really enjoy my stays here. The recent renovations are fantastic, lovely rooms and bathrooms. They are spotlessly clean and modern. Buffet breakfast is great. And the staff here are so nice and... More

Was this review helpful? Yes
Rachel M, Distribution and Relationship Marketing Executive at Holiday Inn Townsville, responded to this review

Hi amylou540, Thank you for your wonderful review on Tripadvisor. I am thrilled that you regularly choose to stay with us at the iconic 'Sugar Shaker' when in Townsville for business. At the Holiday Inn Townsville we strive to provide both a memorable service and quality food to our valued guests. I am pleased that you enjoyed the friendly service... More

Sutherland Shire, Australia
2 reviews
5 of 5 stars Reviewed 4 weeks ago

This was the first time I had chosen to stay in this particular hotel on a recent business trip. First impression, looks are deceiving. The outside appears old and dated, however, much to my surprise, the interior facilities, room, and quality of the food were exceptional for a hotel of this standard. The customer service and staff were as good... More

Was this review helpful? Yes
Rachel M, Distribution and Relationship Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Hm_38716, Thank you for choosing to stay at our hotel on your recent trip to Townsville. I am thrilled that you felt comfortable in your spacious guest room. At Holiday Inn Townsville, we strive to create a welcoming and inviting atmosphere for our valued guests. I am glad that you were happy with the friendly and helpful service provided... More

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Additional Information about Holiday Inn Townsville

Address: 334 Flinders Street, Townsville, Queensland 4810, Australia
Phone Number:
Location: Australia > Queensland > Townsville
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Holiday Inn Townsville 4.5*
Number of rooms: 200
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Also Known As:
Holiday Inn Townsville Hotel Townsville
Townsville Holiday Inn

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