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All 39 Townsville hotels

Holiday Inn Townsville

4.5 of 5 Hotel   |   334 Flinders Street, Townsville, Queensland 4810, Australia
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Ranked #13 of 39 hotels in Townsville
A recent review
5 of 5 stars reviewed yesterday
travellers012 Brisbane, Australia
  • Reviews (301)
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301 people have reviewed this hotel

Traveler rating
    46
    183
    53
    9
    10
See reviews for
47
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
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English first
Brisbane, Australia
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

I had occasion to stay here for 3 nights as I was participating in a conference held in one of their conference rooms. I was very pleased with my stay. You can tell a lot about staff morale by the way management and staff interact with one another and that transfers into how they treat guests - my observation of... More

Was this review helpful? Yes
Newcastle, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Not a bad hotel in general. Don't judge the old exterior before you pick where you want to stay. The inside was clean. It provided everything you needed. Close to flinders street nightclub area and the mall. Short cab ride or walk if you want to the casino. Could not complain.

Was this review helpful? Yes
Rachel M, Distribution and Relationship Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Ketch86, I appreciate you taking the time to review our hotel on TripAdvisor. The saying ''don't judge a book by its cover'' is often applied to our property. Our iconic building, affectionately known as the ''Sugar Shaker'' buy the locals, was built in the mid 70's and has housed many different hotels in its time. Although the exterior is... More

Darwin, Australia
Top Contributor
57 reviews 57 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We chose holiday inn townsville specifically on pricing and comparison compared to other accommodation available in the area. Yes it is an older hotel but in comparison to what I available across the board it is inline with expectation. My partner and I were glad we stayed here. It was central, the room was spacious with fantastic outlook across the... More

Was this review helpful? Yes
Rachel M, Distribution and Relationship Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Dajesta9, Thank you for taking the time to review our hotel. I am pleased that you chose to travel to Townsville for your weekend escape. At Holiday Inn Townsville, we strive to provide both a high quality service and comfortable accommodation rooms to our valued guests. I am pleased that our property met your expectations. I trust that you... More

Cairns, Australia
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 5 days ago NEW

The room itself was average for the price, but the extra charges for parking (roughly $12.50) and internet (roughly $20 for one day) made me feel scammed. They had trouble finding our reservation in their system, screwed up my mother's dinner order, didn't stock the minibar (we did check in very late, so that's understandable), and the hotel's book was... More

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Rachel M, Distribution and Relationship Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Sonya, Thank you for taking the time to review our hotel. I regret that you had a less than enjoyable stay with us recently. Please accept my apologies for the issues that you encountered with both your reservation and Food and Beverage. The in-room mini-bar is not kept stocked as we have found that guests prefer to utilise the... More

BNE AU
Top Contributor
50 reviews 50 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

In Townsville for a conference and the city was pretty busy. Check in was super smooth, staff very helpful hotel is a little old looking on the outside but great inside with good Air Con and all the public areas very clean and open. Rooms were very good all look pretty new and the bedding, TV , AC and internet... More

Was this review helpful? Yes
Rachel M, Distribution and Relationship Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Natedizzle, Thank you for your great review on TripAdvisor. I am elated that you enjoyed your recent trip to Townsville. At Holiday Inn Townsville our amazing Front Office team strive to provide a smooth and efficient check in experience to our guests. I am glad that you found our team to be both friendly and helpful throughout your stay.... More

Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We had expected a few minutes of parking outside reception but there was no place to park during check-in. There is paid parking nearby. However, at the back of the hotel in Ogden St is free overnight parking from 5pm to 9am. It was after 5pm and we were lucky to get a spot there. It was a short walk... More

Was this review helpful? Yes
Rachel M, Distribution and Relationship Marketing Executive at Holiday Inn Townsville, responded to this review

Hi traveldott, Thank you for your feedback on TripAdvisor. Please accept my apologies for the misinformation that you were provided during your stay. At Holiday Inn Townsville we do our best to accommodate each guests room requests. I regret that we were not able to initially provide you with a quite room as requested. I trust that the reception team... More

southampton
Top Contributor
79 reviews 79 reviews
26 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed one night on business, picked hotel as a recognisable "name" in a strange town. Was easy to get to from the airport, and used valet parking. Odd round building which means everything is segmented and angular to fit, decor is dark brown wood which gives it a dated appearance, rooms seemed a good size and were clean and comfy... More

Was this review helpful? Yes
Rachel M, Distribution and Relationship Marketing Executive at Holiday Inn Townsville, responded to this review

Hi softywalter, Thank you for your constructive feedback on TripAdvisor. I do apologise for the shortcomings that you experienced in the hotel restaurant. I will pass on your feedback regarding the pork belly to the Food and Beverage team to review and improve. I am pleased that you enjoyed our signature lamb shank dish. The description for both the Restaurant... More

Brisbane, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a lovely two day stay last weekend in Townsville. The room was a standard double, was very clean and well looked after. The bed was huge and we had a great look out towards Castle HIll. I had never been to Townsville before and I was impressed how clean the city was with big wide roads, and lots... More

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HITManagement, Distribution and Relationship Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Carol284, Thank you for reviewing our property on TripAdvisor. I am thrilled that you had a lovely two day stay with us recently. At Holiday Inn Townsville, our amazing Housekeeping and Engineering teams strive to keep our guest rooms in pristine condition. I am glad that you were comfortable in your room and enjoyed the view of the iconic... More

Gold Coast, Australia
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Had 2 nights here recently, looks old and dated on the outside, but rooms are very clean and modern, comfy king size bed, checking staff very friendly and helpful, in a great spot in the middle of town, would stay again, and was reasonably priced.

Was this review helpful? Yes
HITManagement, Distribution and Relationship Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Helen, Thank you for your review on TripAdvisor. I am pleased that you were happy with the level of customer service you received from our friendly team. At Holiday Inn Townsville we are lucky enough to be centrally located in the CBD. I hope that you had an opportunity to explore what the city has to offer during your... More

Brisbane, Australia
Contributor
18 reviews 18 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Only in townsville for 2 nights and this hotel was fine. Nice beds, friendly staff, good location in the town with a coffee shop and room service which I discovered is important if arriving on a Sunday night. Meal was quite good. Would stay there again for business. Arrived with Qantas airline staff which is a good recommendation.

Was this review helpful? Yes 1
HITManagement, Distribution and Relationship Marketing Executive at Holiday Inn Townsville, responded to this review

Hi winnipegnowoz, Thank you for your feedback on TripAdvisor. I am pleased to know that you enjoyed your two night stay with us recently. At Holiday Inn Townsville our amazing team are dedicated to providing a memorable customer service experience to each of our guests. It is always great to receive feedback about the friendly service our guests receive. I... More

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Additional Information about Holiday Inn Townsville

Address: 334 Flinders Street, Townsville, Queensland 4810, Australia
Phone Number:
Location: Australia > Queensland > Townsville
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Holiday Inn Townsville 4.5*
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Also Known As:
Holiday Inn Townsville Hotel Townsville
Townsville Holiday Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#7 Business Hotel in Townsville #8 Luxury Hotel in Townsville
Hotel Class
Official Description (provided by the hotel)
Click here to view a video of the hotelAt Holiday Inn Townsville, you are in the heart of Townsville's business and shopping district and just a short walk from Townsville's major tourist attractions. Enjoy panoramic views of Magnetic Island and sparkling blue waters of the Coral Sea from the rooftop and be welcomed with a smile and friendly service that's as warm as the Townsville sunshine. ... more   less 
Number of rooms
200

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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