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Holiday Inn Townsville

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334 Flinders Street, Townsville, Queensland 4810, Australia
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1 room 1 guest
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Holiday Inn Townsville
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402 Reviews from our TripAdvisor Community

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Traveler rating
    75
    229
    70
    14
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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Melbourne, Australia
Level Contributor
75 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Anyone who has read my reviews knows I like Holiday Inns because you know you are going to get a reasonable room with a comfy bed and pillows. Also anyone reading my reviews would know that my number 1 pet peeve is plastic mattress protectors. Imagine my horror when I found that this Holiday Inn has gone down that dreaded... More 

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Terrybelle1966, Thank you for taking the time to review our hotel. I regret that you were unable to enjoy a restful nights sleep during your recent stay. We do have plastic mattress protectors on our beds but we also have thick cotton mattress protectors between the plastic and the base sheet. I do apologise for any inconvenience caused. I... More 

Perth, Australia
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Its named the sugar shaker as it is shaped like an old sugar shaker and you can see it for miles. Hotel has apparently been refurbished but as we haven't been before, i couldn't say if it has been improved on. what ever it was before doesn't matter as it was, in my opinion a very nice hotel. Service at... More 

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Sandradee1229, Thank you for your review. I am pleased that you enjoyed your recent stay with us in the heart of the city. Our hotel is definitely a key land mark for Townsville and measures in as the tallest building in the city. I am glad that you felt comfortable in your spacious guest room and enjoyed the views... More 

Hamilton Island, Australia
1 review
5 of 5 stars Reviewed 1 week ago

I would like to fully recommend this hotel , the rooms are fantastic , the meals are awesome . It is very central to anything in Townsville . What made the trip was Natalia on the front desk , she was so wonderful , professional , knowledgable , she went out of her way to ensure each guest is handled... More 

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Rabbitohme, Thank you for your review and for your wonderful assessment of our Guest Services Agent Natalia. I am thrilled that Natalia's passion for customer service and desire to help each guest made your stay with us. I will be sure to show Natalia your review. I look forward to welcoming you back to the hotel in the future.... More 

Sydney, Australia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Visited the Holiday Inn late July/early August with my boyfriend for a family occasion. The bed was lovely and big, and the pillows were divine - providing for a great night's sleep over the 3 nights we stayed there. The location of the hotel was great. It was close enough to multiple strips of restaurants on either side of the... More 

Was this review helpful? Yes 1
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Bianca G, Thank you for choosing to stay with us recently. I am thrilled that you were able to enjoy a restful nights sleep on our signature bed and pillow range. It is great to know that both your check in and check out experiences went seamlessly. Our team strive to be as helpful and efficient as possible. I... More 

Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Here for one night on business. Easy to locate. Helpful, pleasant staff. Signed up to the aligned program. Free newspaper and internet. Restaurant vouchers provided. Refurbed, good sized room. Clean. Exquisitly comfy bed with pillow softness options. Well refurbed bathroom. No bath - but I prefer that to stepping into one. Mini bar empty - you need to order for... More 

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Joyous54, Thank you for your review. I am pleased that you had a comfortable stay in your spacious guest room recently. Our signature bed and pillow options are quite popular among our guests. We are often asked where they can be purchased! I appreciate you bringing to my attention the issues you had with some of the amenities in... More 

Melbourne, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Great location close to major attractions. The hotel is a little bit aged and could do with an upgrade of their facilities. Rooms were looking new (note recent refurbishment), king bed was an actual king-sized bed and not 2 singles put together which is really nice. Pillows were abundant and absolutely delightful. Rooftop pool is decent, small and seemed very... More 

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi dthkhoo, Thank you for taking the time to review our hotel. I am thrilled that you were able to enjoy a restful nights sleep on our signature bed and pillow range. Our soft and firm pillow range are quite popular with many of our guests. At Holiday Inn Townsville we are lucky enough to be within in easy walking... More 

Cairns, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

Stayed here twice over the last 6 months, a week on each occasion for business. Hotel is tidy and clean, and conveniently located. The rooftop views are great. The gym is simple. enough for one week. Buffet breakfast is comprehensive. Most impressed by the staff, who were friendly and helpful at all times. In particular, thanks to Margo and her... More 

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi PDilmah, Thank you for taking the time to review our hotel. I am thrilled that you continuously choose to stay with us when in town for business. At Holiday Inn Townsville, we take great pride in our buffet breakfast and the variety we have on offer. I am glad that you enjoyed your experience. Our friendly team are dedicated... More 

Brisbane, Australia
Level Contributor
74 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Located right in the heart of town. Many restaurants and bars nearby. Staff were very friendly and helpful. My room was large, clean and tidy although a little dated. I had dinner in the hotel restaurant which was very good. Value for money here I feel. I will return.

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi dunsie d, Thank you for your review. I am pleased that our central location within the city was ideal for your recent stay. As you mentioned we are within walking distance to many restaurants, attractions and nightlife. At Holiday Inn Townsville our friendly team are dedicated to providing a wonderful customer service experience to our guests. I am glad... More 

Sydney, Australia
Level Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have used this hotel a number of times after previously using a different property in Townsville. This hotel would be my pick in Townsville. Staff are generally good and very helpful, rooms are all refurbished and to a good standard (including a good choice of pillows). I was hosting a meeting on my most recent visit, had been organised... More 

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi Qld4101, Thank you for taking the time to review our hotel. I am thrilled that we are the ''pick'' of your hotels when travelling to Townsville. At Holiday Inn Townsville we strive to provide our valued guests with a memorable stay experience. I am glad that you felt comfortable in your room and were pleased with the level of... More 

Canberra
Level Contributor
49 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My son and partner stayed here as a gift from me last Saturday and found the hotel to be very good. However making the booking was a pain. I was shunted around to the central reservation site for all Holiday Inn bookings where I was given two contradictory pieces of information as to how I could pay. One person I... More 

Was this review helpful? Yes
Rachel M, Marketing Executive at Holiday Inn Townsville, responded to this review

Hi judb, Thank you for your review. Please accept my sincere apologies for the multiple issues that you encountered when trying to book our hotel. Let me assure you that at a hotel level we do allow our guests to complete credit card authroisation form in order to charge off their account prior to arrival. I regret that you did... More 

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