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All 39 Townsville hotels

Oaks Gateway on Palmer

4.5 of 5 Hotel   |   2 Dibbs Street, Townsville, Queensland 4810, Australia
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Oaks Gateway on Palmer
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Ranked #12 of 39 Hotels in Townsville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Grace N Sydney, Australia
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190 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney, Australia
Senior Contributor
39 reviews 39 reviews
23 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I had a fantastic time staying here! The pool area was great with lounges and was a great place to soak up the sun. The hotel is located in the centre of the food and cafe strip and in easy walking distance to the Strand. The gym is a little small however everything else was great. The rooms are clean... More

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OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Grace, It is wonderful to hear that you enjoyed your stay with us, particularly that you were able to make great use of the infinity pool! We look forward to welcoming you back next time you are in Townsville. More

Ryde, New South Wales, Australia
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Centrally located to town and restaurants. Beautiful view, very clean and fantastic staff. I love it at the oaks! Just across the bridge is the CBDS and the hotel sits above Ribs and Rumps and the Palmers St restaurant quarter is there as well. A couple of nice pubs are across the road. It is not far to the Magnetic... More

Review collected in partnership with this hotel

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Jayne N, Manager at Oaks Gateway on Palmer, responded to this review

I am glad you love staying with us at the Oaks Gateway on Palmer. Our location is great being so close to CBD, the Strand and the restaurant precinct in Palmer Street. Our team work very hard to ensure the cleanliness and standard of our rooms is maintained and I am glad on your visit that is what you experienced.... More

Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I grew up in Townsville and always enjoy returning home. As a result, I am keen to have accommodation which has the feel of Townsville and easy access to and around it as well. Oaks Gateway is just such a spot. Whether it be Dominion Coffee, Sweetbridge Larder, the Perc Tucker Art Gallery, The Strand or Ribs and Rump -... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Jayne N, Manager at Oaks Gateway on Palmer, responded to this review

Good morning Dominic, Thankyou so much for your great feedback. Sweetbread Larder is a regular haunt for me as I live on the Strand. I am so glad that we make you feel at home when you stay with us. Our location is perfect and we are very pleased to hear the rooms were up to your expectations and that... More

Cairns, Queensland, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The moment we walked in the door my family and I were greeted by a lovely staff member by the name of Emily who was consistently helpful throughout our stay. All the staff made sure that our stay was trouble free and every request we had they (Emily) provided us with help to assist us. Emily had great customer along... More

Was this review helpful? Yes 1
Jayne N, Manager at Oaks Gateway on Palmer, responded to this review

Thank you so much for taking the time to provide feedback on your recent stay with us at Oaks Gateway in lovely Townsville. We work hard to ensure we provide the best customer service and I am delighted that Emily made displayed that with her great attitude. Gateway does have the largest apartments in the city so we are very... More

Townsville, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Very comfortable, modern and neat apartments. Much nicer than some of the "tired" Hotels in the same area. A lovely view on the river side and a short walk into town for markets and dining options. Definitely will be returning for another weekend getaway.

Was this review helpful? Yes 1
Jayne N, Manager at Oaks Gateway on Palmer, responded to this review

Gateway on Palmer boast the largest apartments in Townsville so we are very glad you found them accommodating . The location is perfect for our Sunday markets as well as being right next door to all major restaurants with five minutes walk to the CBD. We are very glad you enjoyed your stay with us and we look forward to... More

Townsville, Queensland, Australia
1 review
5 of 5 stars Reviewed 1 week ago

a large range of restaurants right at the bottom of the hotel , walking distance to shopping and markets, quiet room and very clean, staff are very helpful. casino and beach are very close, (could have walked there) but very cheap taxi ride.

Review collected in partnership with this hotel

Was this review helpful? Yes
Jayne N, Manager at Oaks Gateway on Palmer, responded to this review

Oaks Gateway on Palmer here in beautiful Townsville certainly is in the best restaurant precinct location. We are so glad you found our accommodation spacious and clean. We look forward to welcoming you back soon. We have rooms both river view and palmer street facing so don't hesitate to request your choice when next staying with us. More

Leongatha, Australia
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

the hotel is comfortable hotel situated in the restaurant area of townsville. The room we stayed in was a standard room which was not very big at all. had a small balcony which we could not sit out for long - traffic noise and the smell of the restaurant downstairs. staff were very friendly and helpful, overall our stay was... More

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Jayne N, Manager at Oaks Gateway on Palmer, responded to this review

Thank you for the feedback on your recent visit to Oaks Gateway on Palmer. I am glad to hear that you had a satisfactory stay. Our hotel studio is our lead in room type and our one bedroom apartments are much more spacious especially for a longer stay. We hope to welcome you back in the future. Please do not... More

Gold Coast, Australia
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here for 2 full weeks for work. First room was with Palmer street view, I would not recommend this as you get a 24/7 smell of Ribs and Rumps, also hear loud people in pubs. Second Room was on the river side, this was a lot nicer but had some locals that hung around outside near river most... More

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Jayne N, Manager at Oaks Gateway on Palmer, responded to this review

Good Morning and thank you for your valuable feedback. Palmer Street certainly is the restaurant hub in Townsville providing convenience as well as a great atmosphere. I am sorry if on this occassion you found the noise a distraction including aromas of the restaurants. We normally recieve great reviews regarding our prime location but will certainly put a request on... More

1 review
1 of 5 stars Reviewed 4 weeks ago

I have no asthma/allergies but within hours in my sleep I found it hard to breathe, my glands swelled, I was coughing yellow phlegm and had a film on swollen eyes. Culprit - restaurant vent I thought was an air con plant outside my balcony. Witnessed by visitors, seen by GP now. Staff knew there was a problem. Spent last... More

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Jayne N, Manager at Oaks Gateway on Palmer, responded to this review

Dear Jackie, Thank you for taking the time to provide your feedback on your recent stay at Gateway. Our reviews are normally very positive regarding our vibrant location and close proximity to the CBD. I am sorry if the aromas of the neighbouring restaurants did cause you issues. I have certainly relayed this to the appropriate restauran.t We hope this... More

Mackay, Queensland, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel for work over a weekend. Broke my golden rule by accepting a room close to the lift. Late night noise from revelers leaving the lift was disturbing. At 2.15am the connector door to the room next door opened and in walked several drunk males. I was sound asleep and to be woken by very drunk males... More

Was this review helpful? Yes
Jayne N, General Manager at Oaks Gateway on Palmer, responded to this review

Dear Karalyn, Our property is predominantly a corporate hotel but on some weekends we do welcome the leisure market coming to town for one of our many NQ sporting events. I have emailed an in depth response to your email address after investigating the issues you experienced. We do have a 24 hour reception desk five days a week and... More

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Additional Information about Oaks Gateway on Palmer

Address: 2 Dibbs Street, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Oaks Gateway on Palmer 4.5*
Number of rooms: 102
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Also Known As:
Oaks Gateway On Palmer Hotel Townsville

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