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All 39 Townsville hotels

Oaks Gateway on Palmer

4.5 of 5 Hotel   |   2 Dibbs Street, Townsville, Queensland 4810, Australia
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Ranked #9 of 39 hotels in Townsville
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Darren H Melbourne, Australia
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171 people have reviewed this hotel

Traveler rating
    48
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • German first
  • Any
English first
Melbourne, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed 7 nights on the 8th floor overlooking the river, facing to the north. The apartment was great. Bed, shower, kitchen all really good. Our only issue was a little bit of traffic noise when the balcony doors were open, but not bad enough to be a major problem. Staff were friendly and helpful. We would go back without... More

Was this review helpful? Yes 1
Orange, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

We travelled from Sydney for a wedding on the 26th July 2014 and prior to making our booking a relative inspected the hotel and was shown a room on the 9th floor South side overlooking the river and recommended the hotel to us. We were booked in for 6 nights and when we arrived we were placed in an apartment... More

Was this review helpful? Yes 1
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Shirley, I am sorry to hear that you did not enjoy your stay with us. As discussed, should you have raised your concerns with us at the time we would have been happy to try and arrange something more suitable to your needs. More

Melbourne, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Booked in 8th Aug for a brief holiday & a surprise 80th b'day.This was a group booking and although we were allocated different rooms, all of them had magnificent views. From the time we set down the staff were cordial & ever so friendly. All requests were adhered to promptly. The rooms were fresh & comfortable & the plus side... More

Was this review helpful? Yes 1
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Linda & Errol, It is wonderful to hear that you enjoyed your recent stay with us and found our service to be prompt and helpful. Our proximity to restaurants and the town centre is a wonderful feature for guests to take advantage of. I am delighted that the surprise party went well and you had a memorable weekend in... More

Newcastle, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We chose the Oaks Gateway because of its location and price. Our stay was fine, the rooms were as advertised, clean, modern and spacious. We were on the 6th floor overlooking Palmer street, the river and hinterland. Staff were also very nice and helpful. The only negatives were: our side of the building meant we got the street noise off... More

Was this review helpful? Yes 1
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Daniel, I am delighted to hear that you enjoyed your recent stay with us. While there are some negatives to being on the restaurant side of the building, the hinterland view which accompanies this is quite lovely. The Body Corporate and the restaurant are working together to try and find a solution to the noise from the restaurant. I... More

Melbourne, Australia
Contributor
15 reviews 15 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Friendly staff on reception - one bedroom unit was clean and inviting. Nothing at all wrong with this place - everything worked and we stayed 3 nights. The restaurant located at the front of he building has the best food we have eaten in a long while.

Was this review helpful? Yes 1
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Glenys, It is very pleasing to hear that you receiving a friendly welcoming to the property and that the room met your needs. The restaurant does have great meals, I am particularly fond of the ribs! We look forward to seeing you again in the future. More

Cairns, Australia
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is our second time this year we have stayed at the Oaks on the Palmer, Townsville. We had the same 1 bed room apartment on the 9th floor with a lovely view looking out towards the river. To travel around Townsville, we only had to walk a short distance to catch a bus, which departs every ten minutes, out... More

Was this review helpful? Yes 3
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Reta, It’s always nice to hear from our returning guests and I am so glad that your second stay this year with us was a delightful one. Plus, as you said, there is certainly a lot happening within the immediate vicinity and so many great places for a coffee (or 2)!! Thank you again for the feedback and we... More

Cairns, Australia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was a pleasant 2 night stay in a one bedroom unit, on a higher floor, next to an elevator Thankfully, this was of no bother or concern as the room was extremely quiet and welcoming. On first inspection, the unit was clean, smelled clean, and, the air-con was quiet. Everything in the well equipped kitchen worked. The fridge was... More

Review collected in partnership with this hotel

Was this review helpful? Yes 3
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Elizabeth, It is fantastic to hear that you had such a wonderful stay and we certainly strive to create a pleasant and welcoming environment. I’m so sorry to hear about the chair and please, next time, let us know straight away and we’ll run one up to you – I’m just glad the view, room and hot water made... More

Yeppoon, Australia
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Lovely room with all supplied for motel type stay. Would have helped if we had been advised that there wasn't any room service each day but that wasn't the hotel's fault as we booked on line and they professionally told us of this. Reception assisted us in any way possible and we liked the location on Palmer Street as there... More

Review collected in partnership with this hotel

Was this review helpful? Yes 2
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Lyn, It is always enjoyable to receive feedback from guests who enjoy their stay. Generally our rooms are serviced daily, but there are some promotions available which do not include daily servicing. I will be sure to pass on your comments to the reception team as they will be delighted to know they have had a positive impact on... More

Australia
Contributor
12 reviews 12 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great location for Restaurants , This is a apartment complex so the non studio rooms are fully contained with full kitchen etc. quite new . Can be a bit noisey from the street below. However worth it as long as you don't like to leave the doors open

Review collected in partnership with this hotel

Was this review helpful? Yes 2
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

It is always rewarding to hear that guests are able to take full advantage of our wonderful location when they stay. Unfortunately being located in the city centre does bring some traffic noise with it. We look forward to seeing you again next time you are in Townsville. More

Mackay, Australia
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stayed in a 2 bedroom apartment it was very spacious and had kitchen, 2 bathrooms and enclosed glass balcony on the 43rd floor it was fantastic. Had a great view of city and Brisbane river.This would have to be the best place I have stayed in at Brisbane.

Review collected in partnership with this hotel

Was this review helpful? Yes
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Sandra, It's great to hear that you enjoyed your recent stay with Oaks in Brisbane. I will ensure this feedback is passed on for you! More

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Additional Information about Oaks Gateway on Palmer

Address: 2 Dibbs Street, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oaks Gateway on Palmer 4.5*
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Also Known As:
Oaks Gateway On Palmer Hotel Townsville

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Amenities

Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#3 Business Hotel in Townsville #5 Luxury Hotel in Townsville
Hotel Class
Official Description (provided by the hotel)
Oaks Gateway on Palmer is Townsville's next generation in resort-style accommodation. Located five minutes walk from the CBD & a two minute drive to the Strand,the hotel has a range of restaurants & cafes on its doorstop on cosmopolitan Palmer Street. Offering FREE secure parking, FREE GYM,FREE FOXTEL & FREE WIFI, Oaks Gateway on Palmer boasts spacious hotel, one & two bedroom apartments and is a perfect choice for families, couples or the business traveller. All accommodation options offer sleek modern decor and spectacular river,and hinterland views. Apartment features include full kitchen and laundry facilities, separate lounge and dining area, work desk & balcony. We have restaurant chargeback facilities to the very popular Ribs & Rumps (onsite) as well as the eliquant Jam Corner Restaurant straight across from our hotel. To cater for that special function or meeting we also have our very own Conference Venue located on the same street (Metropole Conference & Events) ... more   less 
Number of rooms
102

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  • At what time does the pool open each day?

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