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All 39 Townsville hotels

Oaks Gateway on Palmer

4.5 of 5 Hotel   |   2 Dibbs Street, Townsville, Queensland 4810, Australia
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Oaks Gateway on Palmer
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Ranked #13 of 39 Hotels in Townsville
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
shan9 Gold Coast, Australia
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183 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Gold Coast, Australia
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for 2 full weeks for work. First room was with Palmer street view, I would not recommend this as you get a 24/7 smell of Ribs and Rumps, also hear loud people in pubs. Second Room was on the river side, this was a lot nicer but had some locals that hung around outside near river most... More

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Jayne N, Manager at Oaks Gateway on Palmer, responded to this review

Good Morning and thank you for your valuable feedback. Palmer Street certainly is the restaurant hub in Townsville providing convenience as well as a great atmosphere. I am sorry if on this occassion you found the noise a distraction including aromas of the restaurants. We normally recieve great reviews regarding our prime location but will certainly put a request on... More

1 review
1 of 5 stars Reviewed 1 week ago

I have no asthma/allergies but within hours in my sleep I found it hard to breathe, my glands swelled, I was coughing yellow phlegm and had a film on swollen eyes. Culprit - restaurant vent I thought was an air con plant outside my balcony. Witnessed by visitors, seen by GP now. Staff knew there was a problem. Spent last... More

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Jayne N, Manager at Oaks Gateway on Palmer, responded to this review

Dear Jackie, Thank you for taking the time to provide your feedback on your recent stay at Gateway. Our reviews are normally very positive regarding our vibrant location and close proximity to the CBD. I am sorry if the aromas of the neighbouring restaurants did cause you issues. I have certainly relayed this to the appropriate restauran.t We hope this... More

Mackay, Queensland, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Stayed at this hotel for work over a weekend. Broke my golden rule by accepting a room close to the lift. Late night noise from revelers leaving the lift was disturbing. At 2.15am the connector door to the room next door opened and in walked several drunk males. I was sound asleep and to be woken by very drunk males... More

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Jayne N, General Manager at Oaks Gateway on Palmer, responded to this review

Dear Karalyn, Our property is predominantly a corporate hotel but on some weekends we do welcome the leisure market coming to town for one of our many NQ sporting events. I have emailed an in depth response to your email address after investigating the issues you experienced. We do have a 24 hour reception desk five days a week and... More

christchurch
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A well appointed complex in a great location right on Palmer street with river views. Although close to restaurants we had no issue with noise at night. The rooms are spotlessly clean and comfortable, the only downside was the kitchen, this was modern but lacked bench space. The balcony was a decent size and sunny. The complex has a nice... More

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Jayne N, Manager at Oaks Gateway on Palmer, responded to this review

Thank you for your response and I am delighted that you enjoyed our favourable location and myriad of restaurants on offer for our guests. Our apartments are spacious and our pool is a favourite with summer time close by. We look forward to inviting you back to Oaks Gateway on Palmer inthe near future. More

Brisbane, Australia
Top Contributor
52 reviews 52 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had booked a studio but was upgraded to a 2 bed apartment. Very large and spacious. Location is great, on the same street bars and restaurants, across the river is the CBD. Very fast check in and check out, staff are friendly. Ask for a high floor as the views are good from level 7.

Was this review helpful? Yes
Jayne N, Manager at Oaks Gateway on Palmer, responded to this review

Our apartments are very large and spacious being one of the best designs in Townsville. I am so glad you also found our staff very friendly and efficient. We do pride ourselves in providing the highest standard of customer service. We look forward to welcoming you back in the near future. More

Brisbane
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at the Oaks Gateway for a two week period on a business trip to the north. Very comfortable two bedroom apartment on 11th floor with enough living space to not feel like a cramped hotel room. A great location right in the Palmer Street restaurant precinct and a very generous balcony overlooking Ross Creek and the Flinders St precinct.... More

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Jayne N, Manager at Oaks Gateway on Palmer, responded to this review

Good morning and thank you for taking the time to write a response regarding your stay. I am glad you found the location great as well as the great size apartments that Gateway does offer. I hope our staff arranged the repair of your dishwasher and I am glad to hear they were attentive and friendly. We have several long... More

Suva, Fiji
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

this hotel was my first experience of Townsville and i tell you, it was a good one. the view from the room was amazing but the room itself was spotless and sparkling clean. i was totally impressed by the quality of the design and colours and everything else in the room. totally worth the price. the staff were very helpful... More

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Jayne N, Manager at Oaks Gateway on Palmer, responded to this review

We are so glad that your first experience of Townsville was enhanced by your choice of Oaks Gateway on Palmer. Safety and security is very important and our guests do like the fact that you can only access the floor on which you are staying. Our staff work hard to make you feel at home and I am glad that... More

Wodonga, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I have stayed here many times and this time was equally as good as always. Clean rooms, friendly staff and close to a multitude of excellent restaurants, Oaks Gateway is ideally situated on the river.

Was this review helpful? Yes
Jayne N, Manager at Oaks Gateway on Palmer, responded to this review

Hi Chris, I am so glad to hear that Oaks Gateway on Palmer continuously meets your expectations each time you stay with us. Our location in the restaurant hub of Townsville plus our Riverside location certainly does assist in a great stay. I am happy as usual that your room was clean and spacious. We look forward to when you... More

Coolangatta, Australia
Top Contributor
55 reviews 55 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Compact one bedroom apartment which is comfortable & reasonable modern. Although the apartment itself was clean it was disappointing to find the oven shelves very dirty ( the oven itself wasn't too bad). The shower is a decent size & the water pressure is amazing the only problem with the bathroom is there is no lighting above the mirror. Our... More

Was this review helpful? Yes
Jayne N, Manager at Oaks Gateway on Palmer, responded to this review

Thank you for taking the time to let us know about your recent stay. We do have a great location and I am happy to hear the staff were helpful and accommodating. I have relayed the maintenance issues and feedback to our team so thank you for that and I hope that did not prove to inconvenient. We look forward... More

Brisbane Australia
Top Contributor
70 reviews 70 reviews
63 hotel reviews
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Another great stay in Oaks Gateway. 1 bed apt high floor over looking Palmer St room request was honoured (911) thank you Oaks. This again was a corner apt with very little road noise to disturb at night Reception was very welcoming as usual. Apt very clean in all aspects except the balcony floor which being open to the elements... More

Was this review helpful? Yes 1
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi PeggySue, I am delighted you enjoyed your stay with us yet again. We are currently working on the replacement of many of our sofa's to aleviate the issue you experienced. Moving forward you will also find that Oaks Gateway on Palmer will have internet inclusive rates available on websites for those who would prefer to have more internet readily... More

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Additional Information about Oaks Gateway on Palmer

Address: 2 Dibbs Street, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oaks Gateway on Palmer 4.5*
Number of rooms: 102
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Also Known As:
Oaks Gateway On Palmer Hotel Townsville

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