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Oaks Gateway on Palmer

4.5 of 5 2 Dibbs Street, Townsville, Queensland 4810, Australia
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Certificate of Excellence 2014
Oaks Gateway on Palmer
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Oaks Gateway on Palmer
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211 reviews from our community

Traveler rating
    59
    110
    26
    8
    8
See reviews for
45
69
10
54
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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    (211)
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    (38)
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    (59)
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    (54)
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Hervey Bay, Australia
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Had a great 2 nights, cleanliness was A1& staff were brilliant! I must mention the reception woman who was on night shift during my visit, she went above & beyond for me, I can't thank her enough. Anything we needed was given or found for us in an instant. Thank you ;)

Was this review helpful? Yes
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Cathy, I am delighted to hear you enjoyed your recent stay with us. We certainly aim to provide the best service we can and I am sure the team will be excited by your feedback. I will be sure to pass this on to Karen. More 

Stabekk
Top Contributor
54 reviews 54 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Average hotel at a perfect location near shops and night life. The internet connection was horribly poor, so poor that we did not have to pay for it. The hotel has free parking, and there is a very nice steakhouse restaurant in the same building.

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OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Good afternoon Lars, We certainly are in a great location and having Ribs and Rumps located downstairs means that you don't even have to leave the building! It is a shame to hear that the internet connection was not the best and your feedback will most definitely be passed on. Thank you for taking the time to give us your... More 

Cairns, Australia
Top Contributor
79 reviews 79 reviews
49 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed in a 1 bedroom apartment on the 4th floor. Room was clean, quiet, spacious enough and comfortable. The room and bathroom were clean, the oven in the kitchen was dirty - even just turning it on made the room stink. You have to feel for the cleaning staff dealing with ovens. The room was serviced every day - something... More 

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OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Good evening, Thank you very much for taking the time to write a review regarding your stay. Oaks Gateway on Palmer is in such a fantastic area for restaurants, bars and cafes and you really don't have to drive anywhere! In regards to the issues regarding the oven and TV, I will pass this on the appropriate staff to look... More 

Townsville, Australia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

Nice room with great king size bed, very comfortable room. Only down side was a very, very small TV and we wanted to watch the New Years Eve fireworks! Next time I would specifically ask about the TV. Location great, surrounded by restaurants and in walking distance to nightclubs, city center, and The Strand. Perfect for an overnight stay.

Review collected in partnership with this hotel

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OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Judy, Happy New Year and thank you for choosing to stay with the Oaks Gateway on Palmer for your New Year's celebrations! If you wanted to stay with us for the celebrations this year, give us a call and we can book you into a 1 bedroom apartment which will have more room and a bigger TV in the... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

I stayed in a 1 bedroom apartment. It was very tidy and clean. The room was quite comfortable, and fully stocked with white goods. Unfortunately there was minimal cutlery and crockery. Whilst it was enough for my wife and I to use at each meal, it required everything to be washed between each meal which proved frustrating. Additionally, only a... More 

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OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Joshua, it is wonderful to hear that you had a pleasant stay with us last week and were able to take full advantage of our convenient location. While only one dishwasher powder and liquid is provided, these are replenished daily and additional stock is available at reception for those who do not wish to travel with washing powders. I... More 

1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

All staff were helpful and friendly. One bedroom apartment clean, spacious, quiet. Only downside was very minimal kitchen stuff so check what there is before deciding to cook something. Lots of places to eat or drink nearby. Great for adults but if you have kids it would be better to stay down near the strand as no parks etc near... More 

Was this review helpful? Yes
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Katrina, It is always wonderful to hear that our friendly team has been able to assist our guests during their stay. We sincerely appreciate your feedback, especially those regarding the pool area as this helps us to focus our future developments in the most beneficial areas. The pool is certainly an area we are hoping to further develop in... More 

London, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Booked two double rooms and got upgraded to a suit which was fab! Aircon, lovely rooms, kitchen and washing machine and tumble drier so managed to clean and dry all our dirty sandy towels which was an unexpected bonus!

Was this review helpful? Yes
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Lucy, I am delighted you enjoyed your recent stay with us. We are more than happy to help where we can to make your stay more pleasant. I hope you have a safe trip home. More 

Tully, Australia
Contributor
20 reviews 20 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed there last night and couldn,t fault it..........I asked for a higher level and curtains and a balcony and as can,t handle sun coming in when I want a break...I got what I wanted thanx to Adam..He was so friendly and helpful.. All I can say is that Adam is a asset to you,s at the Oaks and he... More 

Was this review helpful? Yes
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Kerry, It is always rewarding when we are able to provide a level of service that makes the difference to our guests. Adam certainly a pleasure for both our guests and for us to work with. He is most definately one of our rising stars. We look forward to welcoming you back next time you are in town! More 

Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

A friend and I stayed here over the New Years period. Check in staff were pleasant. Wasn't impressed by the first in first served parking situation and not being told where we would have to park if there was no spots left. It made leaving the hotel frustrating as you would come back and not be able to find a... More 

Was this review helpful? Yes
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Jemma, I am sorry to hear you did not find out rooms nad facilities suitable to your needs. While the number of car parks does not always meet demand, we find this is limited to very few nights each year and as you would have seen this did abate for the remainder of your stay. From your comments it... More 

Mackay, Australia
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 4 weeks ago

After having a terrible time making an initial booking over the phone we were pleasantly surprised. I've had to give this place 3 stars because of the phone reservation people, it's a great hotel but the reservation booking staff really really gave a bad impression. I had to make 3 phone calls to get the booking right! Hannah in reservations... More 

Was this review helpful? Yes 1
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Sam, I am glad that you were able to enjoy your stay once you arrived. Your feedback with regards to the reservation team is greatly appreciated and has already been forwarded to the supervisor to ensure the staff you spoke with received the appropriate support and training to ensure our service levels improve. Unfortunately as were not involved in... More 

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Additional Information about Oaks Gateway on Palmer

Address: 2 Dibbs Street, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Oaks Gateway on Palmer 4.5*
Number of rooms: 102
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Also Known As:
Oaks Gateway On Palmer Hotel Townsville
Hotel Style:
#4 Business Hotel in Townsville
#5 Luxury Hotel in Townsville

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