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Oaks Gateway on Palmer

Certificate of Excellence
2 Dibbs Street, Townsville, Queensland 4810, Australia
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Oaks Gateway on Palmer
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254 Reviews from our TripAdvisor Community

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Traveler rating
    81
    123
    33
    8
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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    (254)
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    (57)
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Keysborough, Australia
Level Contributor
7 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

My first impression was that the reception staff were welcoming and friendly and eager to help. The room was quite spacious and clean. A little designated area for tea and coffee making and cutlery and crockery provided for eating takeaway. Two seats and a little coffee table in the room as well as a study table and reading lamp. The... More 

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Whitsunday Islands, Australia
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed in a three bedroom apartment with 2 others visiting Townsville for a recent sporting event. Room was clean with good amenities. Location was perfect for what we wanted and also close to some excellent dining options. Staff were very helpful particularly Danielle at reception who explained everything we needed to know. The first impression for me are when you... More 

Was this review helpful? Yes 3
Queensland, Australia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed on nth side of building facing river on 8th floor, had views of castle hill, river and ocean in the distance, Large balcony to sit on in the winter months. If you are feeling a bit cool the sun shine in on it to warm you up. close to restaurant walking just out the door and turn right. The... More 

Was this review helpful? Yes 1
OaksGateway, Front Office Manager at Oaks Gateway on Palmer, responded to this review

Hi Jayson, Thanks so much for the terrific review, I’m delighted you enjoyed your stay in one of our spacious apartments. The balconies on the city side are a wonderful spot to get some afternoon sun while enjoying the great view, and highly sought after, especially with our visitors from further south at this time of year! Thank you also... More 

Brisbane, Australia
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at the Oaks recently for two nights and although I enjoyed my time there, I would have to say overall it was pretty average. Staff were friendly but not "go out of your way" inviting. Rooms were clean and well decorated but the TV didn't work. There seemed to be a few juxtapositions to every positive that I... More 

Was this review helpful? Yes 1
OaksGateway, Front Office Manager at Oaks Gateway on Palmer, responded to this review

Hi Courtney, Thank you for taking the time to post your review and I’m pleased to read that overall you enjoyed your stay and our fabulous location. I have passed your wonderful comments regarding cleanliness onto our Housekeeping Manager, her team are always thrilled to get such feedback for their hard work. I hope the issue with the TV was... More 

Darwin, Australia
Level Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Loved my stay at this apartment. The staff were professional and courteous. Loved watching the sun rise over the water in the morning when having my cup of coffee. Would definitely go back and stay again.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
OaksGateway, Front Office Manager at Oaks Gateway on Palmer, responded to this review

Hi, Thank you so much for such wonderful comments about our staff and hotel. I’m delighted you enjoyed your stay with us and we look forward to welcoming you again whenever you return to enjoy more of our stunning sunrises! More 

Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here end of June as part of a family trip Queensland. We thoroughly enjoyed our stay even though the room was a bit dated. Nonetheless it is conveniently located in close proximity to the ferry to magnetic island and directly opposite good restaurants.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
OaksGateway, Front Office Manager at Oaks Gateway on Palmer, responded to this review

Hi Michael, I’m delighted to hear you and your family enjoyed your stay with us so much and that you found our location easy to explore the many attractions on offer, such as a trip to beautiful Magnetic Island. Thank you also for your comments about the room, every effort is made to ensure the décor and condition of the... More 

Windsor, Australia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Location and staff were great. Rooms were satisfactory EXCEPT our actual location of our room. We were located on the 2nd level right opposite the elevator/lift. And all night and early hours of the morning you could hear the elevator arrive on your level every time. It was very frustrating and kept me up the 3 nights I stayed here.... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
OaksGateway, Front Office Manager at Oaks Gateway on Palmer, responded to this review

Hi Terri, I’m delighted to hear you enjoyed our terrific location and that our staff looked after you so well. As you mention we were at capacity over your stay so unfortunately weren’t able to move you further from the lifts, and being so busy of course also meant the lifts were in regular use. I do apologise for the... More 

Julatten, Australia
Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Firstly well done to the housekeeping staff, this was the cleanest hotel room I have stayed in. I even went looking for dust because I didn't believe it could so clean. All the staff members we made contact with were very polite. I was a little concerned we would hear the traffic given the hotels location but we didn't hear... More 

Was this review helpful? Yes
OaksGateway, Front Office Manager at Oaks Gateway on Palmer, responded to this review

Hi Claire, Thanks so much for your wonderful comments, especially those about our House-Keeping staff, who do a consistently excellent job. I have passed your comments on to the House-Keeping manager who had the pleasure of telling her team. I hope you enjoyed your time in Townsville and we very much look forward to your next visit! More 

Melbourne
Level Contributor
178 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Right at the start of Palmer st, this hotel provides basic accommodation (1 bed) right up to self contained family accommodation. Beds are reasonably comfy and there are a few restaurants nearby that you can do chargeback if you're eating out. Restaurants on Palmer st are right outside or you can cross the walking bridge to town and eat over... More 

Was this review helpful? Yes
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Bridget, Thanks for taking the time to share your feedback on your recent stay. Our location and facilities certainly are one of the reasons our guests continue to come back. I hope this will also be the case for yourself and we look forward to seeing you next time you are in Townsville. More 

Jacksonville, Florida
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very friendly and knowledgable staff. If you need anything they are more than helpful. Very nice rooms, clean and orderly. Will definitely stay again if we get to come back.laudry in rooms. Private balconies with table and chairs. Pool facilities. Restaurant on site that is worth a visit.

Was this review helpful? Yes
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Lisa, I am delighted to hear that you found the reception team to be friendly and helpful during your stay and our wonderful facilities to your taste. I will be sure to pass your feedback onto the reception team as they will be delighted to hear their efforts have had a positive impact on your. I hope you can... More 

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