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Oaks Gateway on Palmer

Certificate of Excellence
2 Dibbs Street, Townsville, Queensland 4810, Australia
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1 room 1 guest
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Oaks Gateway on Palmer
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258 Reviews from our TripAdvisor Community

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Traveler rating
    83
    125
    33
    8
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (258)
  • Mar-May only
    (57)
  • Jun-Aug only
    (80)
  • Sep-Nov only
    (60)
  • Dec-Feb only
    (61)
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Christchurch, New Zealand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We are a retired couple and stayed at the Gateway Oaks on Palmer for 4 weeks. The service was second to none and Dan and his front office staff went cheerfully way out of their way to ensure our stay was as enjoyable as possible. The staff who cleaned our apartment did a great job and happily fitted in with... More 

Was this review helpful? Yes
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Trevor, I am delighted you enjoyed your recent stay with us. Our spacious apartments, great views and prime location are great for both corporate and leisure travellers like yourselves. I will be sure to pass you compliments on to both the reception and housekeeping teams as we pride ourselves on providing great service for our guests. We look forward... More 

Canberra, Australia
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We have stayed four times in a self catering apartment in this hotel. We have asked for, and have been allocated a room high in the building away from the noise of Palmer Street. The equipment provided has been excellent and in good working order. The bed is comfortable and the views from the spacious balcony are delightful. Our room... More 

Was this review helpful? Yes
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi, Thank you for taking the time to provide your feedback on your recent stay. I was delighted to hear that on all occasions we have been able to meet your requests for high floors and river views. I will certainly follow up with housekeeping regarding the issues you experienced during your stay as there is clearly room for improvement... More 

Brisbane, Australia
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Easy check in and as i was early, this did not pose any problems or issues to me or the hotel. my bags were stored until I returned. The management team are excellent and looked after me. The property is close to the city, right on the dining strip in Townsville and makes getting arund town easy. See you again... More 

Was this review helpful? Yes
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Lionel, I am delighted you enjoyed your recent stay with us and that your check-in was smooth and efficient. We try to make this as painless as possible! See you soon More 

Brisbane
Level Contributor
302 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Quick check-in with friendly staff. There is an undercover and secure (park yourself) car parking area. We had a nice big clean apartment with lounge chairs, office desk, dining table/chairs and kitchenette. The modern bathroom had a 2-door access from lounge and also the bedroom. Small balcony with access from either the bedroom or lounge. Had city views which was... More 

Was this review helpful? Yes
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi, It is great to see that you found our check in process quick and friendly, convenient location and our spacious one bedroom apartments suitable to your needs. While we do request that guests initial the registration card to acknowledge that they have been made aware that there may be a charge should the fire alarm be activated, each instance... More 

Keysborough, Australia
Level Contributor
10 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

My first impression was that the reception staff were welcoming and friendly and eager to help. The room was quite spacious and clean. A little designated area for tea and coffee making and cutlery and crockery provided for eating takeaway. Two seats and a little coffee table in the room as well as a study table and reading lamp. The... More 

Was this review helpful? Yes
OaksGateway, Front Office Manager at Oaks Gateway on Palmer, responded to this review

Hi Jean, Thank you so much for your feedback, I’m delighted the front desk team looked after you so well and you found the room had all the amenities you required. You stayed in one of our hotel rooms by the sounds of it, which may not have the separate kitchen and living room like our apartments but as you... More 

Whitsunday Islands, Australia
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed in a three bedroom apartment with 2 others visiting Townsville for a recent sporting event. Room was clean with good amenities. Location was perfect for what we wanted and also close to some excellent dining options. Staff were very helpful particularly Danielle at reception who explained everything we needed to know. The first impression for me are when you... More 

Was this review helpful? Yes 3
OaksGateway, Front Office Manager at Oaks Gateway on Palmer, responded to this review

Hi Ross, Thank you so much for taking the time to post such wonderful comments! The front desk team are always striving to give the best service possible and recognition such as this is great reward for their hard work, and Danielle in particular is quite rightly proud! It’s also great to hear the location, cleanliness and dining options were... More 

Queensland, Australia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed on nth side of building facing river on 8th floor, had views of castle hill, river and ocean in the distance, Large balcony to sit on in the winter months. If you are feeling a bit cool the sun shine in on it to warm you up. close to restaurant walking just out the door and turn right. The... More 

Was this review helpful? Yes 1
OaksGateway, Front Office Manager at Oaks Gateway on Palmer, responded to this review

Hi Jayson, Thanks so much for the terrific review, I’m delighted you enjoyed your stay in one of our spacious apartments. The balconies on the city side are a wonderful spot to get some afternoon sun while enjoying the great view, and highly sought after, especially with our visitors from further south at this time of year! Thank you also... More 

Brisbane, Australia
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed 5 weeks ago

I stayed at the Oaks recently for two nights and although I enjoyed my time there, I would have to say overall it was pretty average. Staff were friendly but not "go out of your way" inviting. Rooms were clean and well decorated but the TV didn't work. There seemed to be a few juxtapositions to every positive that I... More 

Was this review helpful? Yes 1
OaksGateway, Front Office Manager at Oaks Gateway on Palmer, responded to this review

Hi Courtney, Thank you for taking the time to post your review and I’m pleased to read that overall you enjoyed your stay and our fabulous location. I have passed your wonderful comments regarding cleanliness onto our Housekeeping Manager, her team are always thrilled to get such feedback for their hard work. I hope the issue with the TV was... More 

Darwin, Australia
Level Contributor
36 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed July 16, 2015

Loved my stay at this apartment. The staff were professional and courteous. Loved watching the sun rise over the water in the morning when having my cup of coffee. Would definitely go back and stay again.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
OaksGateway, Front Office Manager at Oaks Gateway on Palmer, responded to this review

Hi, Thank you so much for such wonderful comments about our staff and hotel. I’m delighted you enjoyed your stay with us and we look forward to welcoming you again whenever you return to enjoy more of our stunning sunrises! More 

Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 15, 2015

We stayed here end of June as part of a family trip Queensland. We thoroughly enjoyed our stay even though the room was a bit dated. Nonetheless it is conveniently located in close proximity to the ferry to magnetic island and directly opposite good restaurants.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
OaksGateway, Front Office Manager at Oaks Gateway on Palmer, responded to this review

Hi Michael, I’m delighted to hear you and your family enjoyed your stay with us so much and that you found our location easy to explore the many attractions on offer, such as a trip to beautiful Magnetic Island. Thank you also for your comments about the room, every effort is made to ensure the décor and condition of the... More 

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