We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Oaks Gateway on Palmer

Certificate of Excellence
2 Dibbs Street, Townsville, Queensland 4810, Australia
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Oaks Gateway on Palmer
Professional photos View all
Browse nearby
Oaks Gateway on Palmer
Write a Review

227 reviews from our community

Traveler rating
    70
    115
    26
    8
    8
See reviews for
48
73
10
58
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (227)
  • Mar-May only
    (47)
  • Jun-Aug only
    (59)
  • Sep-Nov only
    (60)
  • Dec-Feb only
    (61)
All months
Brisbane, Australia
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is my pick of Townsville accommodation on Palmer St having stayed, in the past few months, here as well as Quest and the Grand Hotel. The room was large, clean and not stuffy and opened onto a fairly large balcony - unfortunately I was on the second floor and facing Palmer St so no view to speak of but... More 

Was this review helpful? Yes
devon, uk
1 review
5 of 5 stars Reviewed 1 week ago

What a pity we only had one night here! The apartment was superb on the 12th floor with 2 double bedrooms, 2 bathrooms, a large lounge/diner/kitchen and a lovely balcony. The staff were really nice and helpful and the location was excellent - close to many restaurants and right on the river. The infinity pool was an added bonus too.... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

I am delighted you enjoyed your stay with us. Our two bedroom apartment certainly are spacious and the view from the 12th floor is wonderful. I will ensure your comments are passed on to the team, though they really do enjoy being able to help our guests to enjoy their stay and take advantage of our great location and facilities.... More 

Contributor
13 reviews 13 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We loved the convenience of this location. Within a few minutes walk to some of townsvilles best dining. The room was clean and serviced regularly. The front desk was well staffed and they where happy to answer questions and give good recommendations. The kitchenette was handy and the washer and dryer in the room was a pleasant surprise. We would... More 

Was this review helpful? Yes
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Symone, It is wonderful to hear that you enjoyed your recent stay with us and were able to take advantage of our fantastic location. The guest laundry and the washing facilities in the one bedroom apartment certainly are a bonus, especially if it is reaching the end of holidays and you can get a jump start on your washing... More 

Launceston, Australia
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My family booked a 2 bedroom apartment and it was great. Everything you needed but when there was no tray in the oven, all I had to do was ring reception and within 10 minutes the staff delivered an the tray. We arrived late on Good Friday and my baggage was still in Melbourne, the staff were helpful in pointing... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

I am delighted that the team were able to help you when you arrived ahead of your luggage. It can be so frustrating when your luggage does not arrive and you need to purchase all of your toiletries again. Our well appointed and spacious two bedroom apartments are perfect for families looking for a break and the nearby restaurants make... More 

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What a fabulous hotel - new, trendy, walk straight out the front door to dozens of restaurants and cafes, walk over the bridge to nightspots and a 15 minute stroll or short drive to The Strand. Beautiful pool/outdoor area, good gym, clean, fantastic staff and gorgeous suites. Couldn't have asked for more for our New Year's getaway.

Was this review helpful? Yes 1
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi! I am delighted you were able to enjoy your New Years break with us. Our location really is a wonderful feature and suits a variety of travel needs. The pool is a wonderful feature of the property, particularly with the infinity wall overlooking the river and city and is particularly popular over the summer months. We would love to... More 

Airlie Beach, Australia
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Over the years we have come to consider the Oaks as a second home. The 1 and 2 bedroom apartments have everything you need for a self sufficient time away from home. This stay of several weeks was due to a medical reason and the staff were lovely and often asked after my husband. We are considering investing here as... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi, It is really humbling to know that you consider Oaks Gateway on Palmer a home away from home. We are delighted that we have been able to provide you with the type of welcoming service that allows you to see the hotel this way. I hope you and your family are all well and we look forward to welcoming... More 

Carrara, Australia
Top Contributor
65 reviews 65 reviews
14 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I found this Hotel extremely nice , the Rooms were perfect .Housekeeping was Brilliant nothing was ever forgotten or not done. My Check in was fast and efficient , I arrived 3 hours early no fuss was made re check in being at 2 everything was done as quick as possible . I loved the position of Oaks it was... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi, I am delighted you enjoyed your recent stay with us. We are always happy to accommodate early check in's provided the rooms are available to do so. I will be sure to pass your comments on to housekeeping as well. They take pride in their work and the positive comments from our guests always make them feel like their... More 

Windsor, United Kingdom
Top Contributor
197 reviews 197 reviews
62 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed March 20, 2015

We had a great little apartment with everything travellers need – a comfy king bed, sitting room, kitchenette and a large bathroom with laundry facilities. We stayed three days and were completely at home. Restaurants are close by and there is a supermarket ten minutes walk away. It probably markets itself more for the business community than tourists, but reception... More 

Was this review helpful? Yes
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Jeannie, It is great to hear that you enjoyed your stay on one of our one bedroom apartments and were able to take advantage of our great location with many of the cities attractions within walking distance. I will ensure your comments are passed onto the team on front desk as they really do enjoy when they are able... More 

Wangaratta, Australia
Contributor
14 reviews 14 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 2, 2015

This was perfect for our one night stay before we headed over to Magnetic Island. We stayed in a one bedroom apartment. The port-a-cot was set up when we arrived, which is always very much appreciated. The full kitchen was perfect for our needs and we also loved the pool. I went for a stroll early in the morning and... More 

Was this review helpful? Yes 1
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

How good is the coffee! Thank you very much for taking the time to leave such fantastic feedback and I'm so happy that you enjoyed your stay. Our one bedroom apartments are certainly spacious and along with the full kitchen, provide a home away from home - plus the pool in a nice little bonus to! We hope to see... More 

Contributor
18 reviews 18 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 28, 2015

Stayed at the Oaks for just the one night and it was fantastic. The location has you right in the mix with food and entertainment at your doorstep. Views were great looking down the river towards Magnetic Island. Service was fabulous. Undercover parking. Lap pool and gym. Amazingly with all the doors shut you'd never know you're on a main... More 

Was this review helpful? Yes
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Nancy, It sounds like you really enjoyed your stay with us. I am so glad we could be a part of it and assist in helping you to relax and enjoy your time in Townsville. We certainly agree that we have a wonderful location that puts our guests in easy reach of everything they could need. We look forward... More 

Questions? Get answers from hotel staff and past guests. Ask a question

90 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (76)
Viewed
View from room (15)
Viewed
Hotel & grounds (12)
Viewed
Dining (2)
Viewed
Room/suite (23)
Viewed
Bathroom (6)
Viewed
Pool/beach area (2)
Viewed
Other (16)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Hotel & grounds (5)
Viewed
View from room (1)
Viewed
Pool/beach area (1)
Viewed
Room/suite (7)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question