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Oaks Gateway on Palmer

Certificate of Excellence
2 Dibbs Street, Townsville, Queensland 4810, Australia
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Oaks Gateway on Palmer
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242 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
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    (242)
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    (57)
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Brisbane, Australia
Level Contributor
198 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Only spent the night here, but the room was quite good, there was a very small kitchen area. I had a high level room and a view of the bridge and town. The only down side was the size of the TV, which was very small. There is a bar downstairs for a drink and it is located near to... More 

Was this review helpful? Yes 1
Sydney
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Slept here on one of the most uncomfortable beds ever, big join down the middle of the bed made it painful to roll over. Luckily for me I woke up with bed bug bites all over me. Great memory to bring home. Still have scabs all over my arms and legs from them. Tv in the room didnt work either.... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Chris, I am very concerned on hearing your feedback regarding your recent stay. Pest control is something we take very seriously at Oaks Gateway on Palmer. Upon receiving your feedback, we have immediately set about having all rooms inspected. During this inspection, we have not found any indication of bed bugs in any of our rooms. I am unsure... More 

Melbourne, Australia
Level Contributor
5 reviews
4 of 5 stars Reviewed 2 weeks ago

A short walk from the cafes and restaurants that spread along Palmer Street with its own pub/café at the front. Plenty of parking onsite. Secure lift access. All the facilities in-room to be self sufficient.

Review collected in partnership with this hotel

Was this review helpful? Yes
OaksGateway, Front Office Manager at Oaks Gateway on Palmer, responded to this review

Hi Bruce, Thank you for posting your feedback, I'm delighted to hear our facilities met your requirements. The free onsite parking is a great benefit to be able to offer our guests and we are certainly fortunate to have so many terrific cafes and restaurants within such close proximity. We look forward to welcoming you again when you are next... More 

Cairns, Australia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location in the restaurant strip. Luckily work paid as it was quite expensive. Has a small gym (runners, rower and weights). Advertised free wifi is pointless (you get a whole 30mins). No gripes about room or service. Only issue was I could hear a lot of noise both outside traffic and in the hotel corridor. Maybe not my first... More 

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OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

It is wonderful to hear you enjoyed your recent stay with us for business. Our close proximity to many restaurants and businesses makes the hotel ideal for business guests. Please keep us in mind should you be travelling with your family as we often have many great specials on weekends and in school holidays for family rooms. I hope we... More 

NSW
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We booked a 2-bedroom apartment at the resort. It was spacious & extremely comfortable. In fact I could live there. Only downside was the exhaust fan for the bathrooms which the outlet was in the main bedroom. Not a bad thing except it didn't turn off for at least an hour an after we had turned off the light in... More 

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OaksGateway, Front Office Manager at Oaks Gateway on Palmer, responded to this review

Hi, Thank you so much for taking the time to post your comments, they are greatly appreciated. We are delighted to hear you found our apartments spacious and your stay was almost perfect! Thank you for bringing the exhaust fan issue to our attention so we can investigate and hopefully rectify for future guests. We look forward to welcoming you... More 

Jacksonville, Florida
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Oaks Gateway on Palmer offers apartment style stays at hotel room prices. I've had the pleasure of staying at The Oaks three times over the past six months while in town on business. For those long-term visitors looking for more than a hotel room, The Oaks is THE place to stay. One bedroom furnished apartments with adequate kitchens and... More 

Was this review helpful? Yes 2
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Bob Thank you for such positive feedback on your recent stays at Oaks Gateway on Palmer. I am glad to hear that you find our rooms and location perfect for your business needs – our spacious one bedroom apartments and location are definitely some of our best assets! We believe that it is important to feel comfortable whilst away... More 

2 reviews
5 of 5 stars Reviewed May 21, 2015

Our stay was fabulous. The room was perfect and would definitely stay again. Perfect location right on Palmer Street nesr all the restaurants and a short stroll to the nightclubs. Staff were friendly and helpful. Everything you want and need for a great holiday.

Was this review helpful? Yes
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Aliesha, I am delighted to hear you enjoyed your recent stay with us and that you found the rooms and location perfect for your needs. I will also pass on your lovely comments to the reception team. They will really appreciate the feedback. We look forward to seeing you on your next stay More 

Brisbane, Australia
1 review
3 of 5 stars Reviewed May 20, 2015

■Room was clean and tidy. ■The room was located in the centre of the hotel - so there was no natural light. ■Location was good, close to meetings I had to attend. ■Breakfast buffet had a good selection.

Review collected in partnership with this hotel

Was this review helpful? Yes
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Lindsay, I’m delighted to hear you found our hotel clean, tidy and so well suited to your requirements. We are fortunate to have a couple of great breakfast options within a short walk offering both buffet's and al a cart menu options. I was surprised to hear that you found our rooms lacked natural light, given all of our... More 

Leigh Creek, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 18, 2015

Booked a 1 bedroom apartment for a recent overnight stay in Townsville at the Oaks. Accommodation was clean, tidy and modern with all facilities in good shape. View of the river and balcony overlooking the pool.close to the city and dining options all within walking distance. Well priced and positioned, we'll be back!!

Was this review helpful? Yes
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Matthew, I am so glad you enjoyed your brief stay with us. The team always appreciate both positive and constructive feedback. Our spacious one bedroom apartments and location certainly are one of our best benefits. See you next time you are in Townsville! More 

Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 16, 2015

Good business hotel in good location. One disappointment: when asked to pay $150 security deposit on my credit card, I asked if it would be cancelled on check-out. I was told it would take the bank 3-5 working days for the bank to release the funds. I explained that normally hotels just cancel the payment on check-out. I was told... More 

Was this review helpful? Yes 1
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi, I’m delighted to hear you liked our hotel and it’s great location. I am sorry to hear that you were disappointed with how our team has responded to your queries regarding the pre-authorisation. We endeavour to get this returned to you as promptly as possible, and when you raised the issue the staff member you spoke to should have... More 

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