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All 39 Townsville hotels

Oaks Gateway on Palmer

4.5 of 5 Hotel   |   2 Dibbs Street, Townsville, Queensland 4810, Australia
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81%
Ranked #7 of 39 hotels in Townsville
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 1 week ago
Ourfamily47 Gold Coast, Australia
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142 people have reviewed this hotel

Traveler rating
    38
    76
    20
    5
    3
See reviews for
31
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37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • German first
  • Any
English first
Gold Coast, Australia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

A very clean, spacious and homely apartment. The beds were comfy, pool and spa fantastic and kitchen had everything we needed to cook our meals. The balcony was nice and big with a nice table for four overlooking the river. Would definitely go back and recommend to others.

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OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

We are delighted to hear that you enjoyed your recent stay with us. Our spacious apartments really do create a home away from home feel for many of our guests. We look forward to welcoming you back on your next visit. More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We were greeted with a smile, reception is fantastic. Rooms are small and could do with a bigger tv, sofa, and some basic ammenties but overall rooms are clean beds are maintained, close to cafes and restaurants and would stay again

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Jayne N, Manager at Oaks Gateway on Palmer, responded to this review

Good morning John, Thank you for taking the time to provide feedback on your recent stay at Oaks Gateway on Palmer. We offer a range of accommmodation types from the standard studio to one and two bedroom self contained apartments. Our apartments are amongst the most spacious in Townsville. We are glad you would return again, please do not hesitate... More

Surfers Paradise, Australia
Top Contributor
52 reviews 52 reviews
52 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Recently stayed here while travelling for work. The hotel was in a good location with lots of restaurants nearby and a 5-10min walk into town. The hotel staff were friendly and happy to help. The room was comfortable and clean. I booked through work and it was adverstised as a studio so I was expecting maybe a microwave or toaster... More

Was this review helpful? Yes 1
Jayne N, Manager at Oaks Gateway on Palmer, responded to this review

Thank you very much for taking the time to advise us of your recent experience at Oaks Gateway on Palmer. I am very glad to hear both the location and standard of your accommodation was to your liking. Our one bedroom units are fully self contained . Our studio rooms do have very limited kitchen facilities as you correctly state.... More

Ingham, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The location is great and lovely views , wonderful restaurants under and along side the hotel, but the room was poorly cleaned, the sofa was covered in stains and marks. On telling the staff about the room they did shift us to another room which was cleaner and nicer. But I don't think we will be staying there again.

Review collected in partnership with this hotel

Was this review helpful? Yes
Jayne N, Manager at Oaks Gateway on Palmer, responded to this review

Good afternoon Donna, Thank you for taking the time to provide feedback on your recent stay with us. Gateway on Palmer certainly does have the best location in Townsville with the restaurants right next door and great atmosphere. We are still a very new property in the region but like all hotels we do get wear and tear. New sofa... More

Brisbane
Senior Contributor
33 reviews 33 reviews
28 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed March 15, 2014

I stayed here on business the last week of February and was very impressed with this hotel. It was just a 5 minute walk to the city centre and there was an abundance of restaurants and pubs nearby. The reception staff were welcoming and very professional and I found that the gym was well fitted out. The rooms were spacious... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Good Morning, Our locality is often a major attraction for many of our guests. I am very happy that this helped to make your stay for business much more pleasurable. The spacious apartments are also conducive to business travel as they allow many guests to feel more at home, despite being on the road for work. I do hope you... More

Perth
Contributor
14 reviews 14 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 12, 2014

Oaks Gateway has generous rooms simplistically fit out with the basics for those staying longer periods. The rooms are serviced daily, are clean and comfortable. Gateway is well positioned in Palmer Street for taxi access and a broad range of restaurants and cafes.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Leonie, It is wonderful that you were able to take advantage of our convenient location while visiting us recently. I do hope you enjoyed everything Townsville has to offer. I am glad our facilities met your needs and look forward to welcoming you back next time you are in Townsville. More

Cairns, Queensland, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 7, 2014

We felt very comfortable here and found the staff extremely friendly and helpful. We had a great view from our balcony and enjoyed the short walk to the restaurants. Will stay here again and recommend this establishment to anyone needing a quality place to stay in Townsville.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Alex, I am delighted that you enjoyed your stay with us and found the reception team to be friendly and helpful. I look forward to welcoming you back on your next trip to Townsville so you can again take advantage of our wonderful location. More

Ayr, Australia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed March 6, 2014

Right above Ribs n Rumps in Palmer street and close to everything. Staff were friendly and helpful and the rooms were clean and new. Don't like the $150 hold on my credit card when there isn't even a mini bar, but I would stay there again and certainly recommen

Review collected in partnership with this hotel

Was this review helpful? Yes
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

I am pleased you enjoyed your recent stay and found both our service and location to your needs. While we do not have a mini bar, we do offer a facility where guests may charge their meals from local restaurants Ribs & Rump, Jam Corner and Outback Jacks to their room account. I hope you will be able to take... More

Mackay, Australia
2 reviews
5 of 5 stars Reviewed March 5, 2014

We just love Oaks Gateway on Palmer - Quiet and so convenient to restaurants / bars etc. The staff are so friendly and the rooms are very clean and spacious even the 1 bedroom is large enough. Great for people without transport - close to many attractions

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OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Sharon, It is so nice to see and hear when guests really enjoy their stay with us. I am glad our service was able to contribute to your enjoyment of our wonderful facilities and location. The convenience to local attractions is one benefit of the property that many of our guests take advantage of. I look forward to welcoming... More

Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 18, 2014

Nice apartments compared to the others in Townsville. They are newly built compared to others. Good location close to shopping and restaurants. Service is not very friendly though. Front desk staff need to learn to smile. There is a new restaurant they have opened last year which serves good food. For short visits I would prefer z nice hotel than... More

Was this review helpful? Yes
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

I am glad that you found our spacious apartments suitable to your needs while you were in Townsville, but am very dissapointed to hear that you found the reception team were not welcoming. This has been a particular focus of our over the last month. Your feedback is very helpful and will be used as part of our ongoing training... More

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Additional Information about Oaks Gateway on Palmer

Also Known As:
Oaks Gateway On Palmer Hotel Townsville
Oaks Gateway On Palmer Hotel
Address: 2 Dibbs Street, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Townsville
#5 Luxury Hotel in Townsville
#6 Romantic Hotel in Townsville
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oaks Gateway on Palmer 4.5*
Official Description (provided by the hotel):
Oaks Gateway on Palmer is Townsville's next generation in resort-style accommodation. Located five minutes walk from the CBD & a two minute drive to the Strand,the hotel has a range of restaurants & cafes on its doorstop on cosmopolitan Palmer Street. Offering FREE secure parking, FREE GYM,FREE FOXTEL & FREE WIFI, Oaks Gateway on Palmer boasts spacious hotel, one & two bedroom apartments and is a perfect choice for families, couples or the business traveller. All accommodation options offer sleek modern decor and spectacular river,and hinterland views. Apartment features include full kitchen and laundry facilities, separate lounge and dining area, work desk & balcony. We have restaurant chargeback facilities to the very popular Ribs & Rumps (onsite) as well as the eliquant Jam Corner Restaurant straight across from our hotel. ... more   less 
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