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All 39 Townsville hotels

Oaks Gateway on Palmer

4.5 of 5 Hotel   |   2 Dibbs Street, Townsville, Queensland 4810, Australia
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81%
Ranked #8 of 39 hotels in Townsville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Jade R
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156 people have reviewed this hotel

Traveler rating
    41
    84
    22
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    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • German first
  • Any
English first
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here for three nights over NYE, great location. Close to the CBD, beach and a stones throw to some of Townsville's best restaurants. Clean rooms, good service and comfortable bed. Self serve amenities for tea and coffee. Good bathroom with hair dryer. Decent sized balcony with good views. Great value for money. Will be staying again.

Was this review helpful? Yes 1
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Jade, I am delighted to hear that you enjoyed your recent stay with us. Many of our guests find our close proximity to many of Townsville's great attractions a wonderful asset. We look forward to welcoming you back on your next visit. More

Adelaide, Australia
Top Contributor
81 reviews 81 reviews
20 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed a week at Oaks Gateway for the V8 race and to see something of Townsville on our first visit to the city. The hotel is ideally located being a short taxi ride from the airport ($20-$30), about a 25 minute walk to the race circuit (west along Flinders Street) and about 20 minutes walk to the Breakwater Marina... More

Was this review helpful? Yes 1
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Scott, I am delighted that you enjoyed your recent visit to Townsville. Our location is very convenient for both business guests and holiday makers alike. Our one bedroom spa apartments do offer a great view of the river and a galley kitchen. It sounds as though our standard one bedroom apartment may have been more suitable for your storage... More

Canberra, Australia
1 review
3 of 5 stars Reviewed 1 week ago

Our family of 4 have stayed here a couple of times on our way to and from Mission Beach. Our first visit was in 2010 and we returned again this year as we liked the location. After arriving from the airport to spend 1 night we were absolutely delighted with the fabulous service and our room on the 12th floor.... More

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OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Thank you for taking the time to give us some feedback with regards to your recent stay. As you have experienced for yourself, this is not our normal level of quality or service and is not acceptable. I have followed up with Housekeeping with regards to the standards in the room to ensure that this is not repeated. I am... More

Adelaide, Australia
Senior Contributor
45 reviews 45 reviews
20 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is on the 'eating strip' so is a great place to stay. Rooms are well equipped and some have views. I had a problem with not having any hot water but this was fixed quickly. Eliza at the front desk was very helpful and booking in was quickest I've had for a while. Will stay again.

Was this review helpful? Yes
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

I am delighted to hear that you enjoyed your stay with us. I will ensure Eliza receives your feedback. We look forward to welcoming you back next time you are in Townsville. More

Senior Contributor
28 reviews 28 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Myself and a number of international travellers came to Townsville for a recent wedding, many of us opted to stay here at the Oaks. I was impressed with the property, large sized apartments, and the two bedroom was even better, and especially good value for money. Pool was underwhelming, the infinity pool view wasn't spectacular, and 'heated' spa translates to... More

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OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Dan, I'm glad you enjoyed your recent stay with us. Many people find our room particularly suitable to family gatherings due to the size of the apartments. Sadly the heater has recently been having some problems. We have since had a technician in to correct these issues. Usually are rooms are serviced daily, however your accommodation was booked on... More

Brisbane, Australia
Contributor
11 reviews 11 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 14, 2014

Great place to stay,we arrived earlier than 2 oclock check in,but room was ready which was great. Front desk staff very helpfull and nothing to much trouble for them,room very clean.Location very central to everything would do again when we travel to townsville.

Was this review helpful? Yes 1
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

I am delighted that you enjoyed your recent stay with us. While check in is guaranteed from 2pm we will always grant access to rooms earlier provided the room is ready. We look forward to welcoming you back next time you are in the area More

Mackay, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 of 5 stars Reviewed June 6, 2014

First impression was good. But didn't notice small step into Bathroom. Banged toe. TV so small not worth having. A/C didn't work, was repaired but stopped again. Went to use socket beside bed looked like it hadn't been cleaned for months so much dust.

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OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

I am sorry you did not have a good first impression of the hotel. While the hotel rooms do have a small TV, the one and two bedroom apartments have larger TV's. Unfortunately we were unable to fix the air conditioning during your stay and have since had this attended to by a qualified electrician. While I understand that moving... More

Ipswich, Australia
Top Contributor
62 reviews 62 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 1, 2014

We have stayed here previously & had rooms on the front. This time our room was at the back. The view out to Mt Stewart is great but don't look down as the vents from the neighbouring restaurant is right below. The noise is ok but the smell of meat csn be off putting. We will stay here again but... More

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OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Tracey, I'm glad you enjoy staying with us. We look forward to welcoming you back. Please make sure you note your request to stay on the front side of the building at the time you make your reservation so that we can do our best to accommodate this for you. More

Brisbane, Australia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed May 27, 2014

Very clean, good value for money and close to some excellent restaurants. Room size was adequate and facilities of reasonable standard. Staff were helpful when approached for advice and respected of privacy.

Review collected in partnership with this hotel

Was this review helpful? Yes
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

I am pleased to hear you enjoyed your recent stay with us and that we were able to assist you when required. We look forward to welcoming you back next time you are in Townsville More

Nottingham
Contributor
16 reviews 16 reviews
15 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed May 26, 2014

Large, clean and comfortable apartment overlooking the river. Good location within walking distance to the shops and ferry terminal. Parking available underground but you do have to drive round to find a parking space that is allocated to the hotel.

Was this review helpful? Yes
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Thank you for taking the time to let us know you enjoyed your recent stay. Our guests, those here for both business or pleasure, have often commented that they find our location very helpful. We are currently working with the Body Corporate to arrange a better system in the car park which will make it easier for guests to find... More

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Additional Information about Oaks Gateway on Palmer

Address: 2 Dibbs Street, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oaks Gateway on Palmer 4.5*
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Also Known As:
Oaks Gateway On Palmer Hotel Townsville

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Amenities

Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#5 Business Hotel in Townsville #5 Luxury Hotel in Townsville #7 Romantic Hotel in Townsville
Hotel Class
Official Description (provided by the hotel)
Oaks Gateway on Palmer is Townsville's next generation in resort-style accommodation. Located five minutes walk from the CBD & a two minute drive to the Strand,the hotel has a range of restaurants & cafes on its doorstop on cosmopolitan Palmer Street. Offering FREE secure parking, FREE GYM,FREE FOXTEL & FREE WIFI, Oaks Gateway on Palmer boasts spacious hotel, one & two bedroom apartments and is a perfect choice for families, couples or the business traveller. All accommodation options offer sleek modern decor and spectacular river,and hinterland views. Apartment features include full kitchen and laundry facilities, separate lounge and dining area, work desk & balcony. We have restaurant chargeback facilities to the very popular Ribs & Rumps (onsite) as well as the eliquant Jam Corner Restaurant straight across from our hotel. To cater for that special function or meeting we also have our very own Conference Venue located on the same street (Metropole Conference & Events) ... more   less 
Number of rooms
102

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