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Oaks Gateway on Palmer

Certificate of Excellence
2 Dibbs Street, Townsville, Queensland 4810, Australia
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1 room 1 adult
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Oaks Gateway on Palmer
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297 Reviews from our TripAdvisor Community

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Brisbane, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The apartments are very well located near Palmer street in Townsville and only a short walk to Flinders street mall. The room was clean but very basic. The TV hanging on the wall would be the smallest TV i have ever seen in a motel room and quite honestly is embarrassing for the hotel to offer in my opinion. (... More 

Review collected in partnership with this hotel

Helpful?
Thank Mark h
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Mark, I am glad you found our rooms to be suitable to your needs during your recent stay with us. Should you prefer a larger television, you may find our one bedroom apartments more to your tastes. We will certainly look into the noises the air conditioner was making to see if these can be alleviated. We look forward... More 

Townsville, Australia
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We spent two nights in a one bed apartment. The apartment was spacious and had a large balcony overlooking the pool area, river and city views. A short walk across Victoria Bridge and into the CBD where we browsed the Sunday morning markets and had a leisurely breakfast. Quality restaurants are abundant in Palmer St and we had a great... More 

Review collected in partnership with this hotel

Helpful?
Thank Terry654
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Terry, It sounds like you had a very enjoyable stay with us. We certainly are fortunate to be located so closely to many wonderful restaurants and still be within walking distance of weekend entertainment such as the markets. See you again next time you are due for a relaxing weekend! More 

Toowoomba Australia
Level Contributor
74 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My family stayed overnight in one of the two bedroom apartments...and wish we could have stayed longer!!! This property is really well positioned...easy to find, a short walk to the CBD & the Strand & Marina district and surrounded by lots of eateries to choose from. First impressions count, and both the modern public areas & the friendly reception staff... More 

Helpful?
Thank Toowoombatourist
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi, It sounds like you had a really great time during your stay and our spacious apartments were perfect for your family. We are delighted we were able to be a part of creating such a memorable stay. We look forward to welcoming you back next time you are in Townsville! More 

Reedy Creek
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Oaks on Palmer is just the best ..right from check in to the end of your stay, The friendly staff and management offer service second to none and the rooms are comfortable and serviced rooms are so good...would not go anywhere else in Townsville..so convenient to shops, Restaurants and the Clubs also a short walk to the Strand and Marina

Review collected in partnership with this hotel

Helpful?
Thank peterjenniferb
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Peter & Jennifer, Thank you for your kind comments on our service. The team work hard to ensure that they are providing excellent service and I know they will be pleased when I share your comments. See you again soon. More 

Brisbane, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed overnight for the first time. Good friendly staff clean rooms, have had a refit completed with varying quality in some areas. No in house restaurant but not really an issue with the proliferation of restaurants to chose from in Palmer street or across the bridge in the "city" Good access to underground car park.

Helpful?
Thank IanNOWELL
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Ian, I am delighted to hear that you enjoyed your recent stay with us and were able to take advantage of the fabulous local restaurants on our doorstep. As you have mentioned, we are constantly looking to and working towards improving our rooms. We look forward to seeing you again next time you are in Townsville. More 

kelso
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

What a great experience staying at the Oaks Gateway. Great views and apartment with all the necessities. Professional set up and lovely smiling faces at the check in. Will come back again for another weekend away from the kids for some parental bliss. Thanks

Review collected in partnership with this hotel

Helpful?
Thank brendamw75
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi, It's great to hear that you had a really great stay with us. We enjoy being able to make a difference in our guests stay whether they are here for work, with the family or for a break as you were! We look forward to seeing you next time you are ready for a break More 

Charters Towers
2 reviews
4 of 5 stars Reviewed 3 weeks ago

The Reception staff are always friendly and helpful. and it is good to see that the rooms are in good order with some worn furniture being replaced.The rooms are clean and very comfortable. We often stay here because of the location on the river and the proximity to CBD and the restaurants in Palmer Street.

Review collected in partnership with this hotel

Helpful?
Thank Brian C
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Brian, One of the most rewarding parts of our job is getting to know our regular guests and knowing that we have played a part in guests choosing to return to our venue. Mind you the location of the property also plays a large role in guests like yourself returning on a regular basis. See you next time! More 

Melbourne, Australia
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had an entirely positive stay. The rooms were simple but clean. Reception was very helpful. I left behind a cosmetic nag and they couldn't have been more helpful in sending it on to us. The location is an easy walk from the waterfront do other facilities and close to the. CBD.

Helpful?
Thank Oct1960
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi, I am glad that we were able to get your cosmetics back to you quickly and easily. It is always so frustrating to find that you have forgotten something. I will be sure to pass your lovely comments onto both the front desk and housekeeping. More 

Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was our first visit to Townsville, and the location of these apartment was close to the city centre and had some of the best restaurants in Townsville located just outside the front entry, or across the bridge along Flinders Street. Our Apartment was clean and had ample space, as well as a large balcony. This was one of the... More 

Helpful?
Thank Coups70
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi, While I am quite biased, I must say that I agree with you. We have lovely spacious apartments in the heart of the city, providing the best of both worlds. We are particularly proud of our pool area. The view from the water is beautiful. I hope we see you again in the near future. More 

Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

I stayed here for two days. Pool was lovely, staff amazing at the front desk. The house keeping is terrible. My room had a plastic bag over fire alarm, secured in place with hair band, God knows how long it has been there, but house keeping totally missed it every time. Main light switch had stickers all over it from... More 

Helpful?
Thank Bastion78
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi, I was extremely disappointed to hear of the issues you experienced during your stay when Dan advised me of these after speaking with you on Monday afternoon. As you can see from many of the other comments, this is far below the standards that we would consider tolerable. Thank you for reporting the plastic bag on the fire alarm... More 

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