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Grand Hotel Townsville

Certificate of Excellence
8 - 10 Palmer Street, Townsville, Queensland 4810, Australia
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1 room 1 adult
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Grand Hotel Townsville
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310 Reviews from our TripAdvisor Community

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Perth, Western Australia, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Got stuck in the disabled room and the receptionist was not friendly at all. Parking was outside about 200m up the road for our ute, I am not sure which hotel the other people are reviewing but the hotel lacked any personality and I wont stay there again.

Helpful?
Thank 615traveller
Troy S, General Manager at Grand Hotel Townsville, responded to this review

Hi 615traveller, Thank you for your honest feedback and I must say I am truly disappointed that you did not have a wonderful stay with us. We do have a certain amount of rooms that have bathrooms that are designed to cater for mobility impaired and it is unfortunate that not only was our car park full during your stay... More 

Melbourne, Australia
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a two bedroom apartment for one night in Townsville. The Grand's location is convenient to the restaurants in Palmers Street, a short walk to the nightlife in Flinders Street and not to far to the Strand. The apartment was spacious, clean and comfortable with a small kitchenette with everything we required.

Helpful?
Thank Silverton31
Troy S, General Manager at Grand Hotel Townsville, responded to this review

Dear Silverton31, Thank you for taking the time to share your experience of Grand Hotel Townsville with the TripAdvisor community. What can I say, you summed it up perfectly. Safe travels and we look forward to welcoming you back one day soon. Kind regards Troy More 

Miami, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

It really was a wonderful experience staying at the Grand Hotel. Even after 6 months of stay, all the hotel staff remained friendly, professional and helpful. Attending to all of our needs and making our long stay feel like home as much as possible. At the end of our stay, we all felt like we were leaving a family. I... More 

Helpful?
Thank Mario S
Troy S, General Manager at Grand Hotel Townsville, responded to this review

Hi Mario, Thank you for sharing your experience with the TripAdvisor community. It was wonderful to look after you and the rest of the group for six months here at Grand Hotel Townsville. Being away such a long time from your friends and family it was important for us to ensure that you felt like you were home, comfortable and... More 

Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Pleasantly surprised. Clean, up-to-date, easy parking, including undercover and secure. Safe in rooms. Good black-out curtains for sleep in. Decent size TV. Sound-proof rooms. Good quality bathroom soaps/shampoo/cond./etc. Located in a street full of a large range of restaurants and pubs. Other 'trendy' streets nearby also include many good eating spots. Microbrewery nearby. Pleasant and safe walking distance to CBD.... More 

Helpful?
Thank John B
Troy S, General Manager at Grand Hotel Townsville, responded to this review

Hi John B, I am glad that you had a great stay with us and thank you for taking the time to share this with other travellers. You summed it up nicely, great location, clean, modern, quality and value. It would be great to welcome you back in the future, we can certainly sort out the air-conditioning for you. Safe... More 

North Mackay, Australia
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Quick and easy checkin, comfortable, clean room. Easy parking, but you do need to pay for secure parking. restaurants at the doorstep. Highly recommended for a overnighter in Townsville. Not much of a view though.

Helpful?
Thank Mark D
Bowen, Australia
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I shopped around for an affordable apartment for and stumbled on The Grand. I phoned the hotel and was given a great deal for our 3 night stay which included parking and a porta cot. The apartment itself was spacious, clean and well kept and made for a very comfortable stay for my young family. It is in a great... More 

Helpful?
Thank KelGKel
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

Had a lovely one night stay here. The bed was extremely comfortable - best sleep I've had in a hotel! The staff were friendly and pleasant and the rooms are clean, fresh and cozy. My only regret is nit staying longer!

Helpful?
Thank MrsLRDickinson
Australia
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This is a nice hotel with good amenities including off street parking and free wifi. Rooms are clean and modern. The only thing that really bothered us is that the king bed is actually two singles pushed together. This would not be a problem if there was an overlay on top of the bed. As it is, you can feel... More 

Helpful?
Thank AusTraveller66
Coolum Beach, Australia
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

We were pleasantly surprised after booking the mystery hotel on wotif. We had the one bedroom apartment for the night and it was just perfect! Clean, spacious and all the amenities one could possibly need including laundry and dishwasher in room! Townsville has so much to explore we had no idea so will be returning in the cooler months! The... More 

Helpful?
1 Thank Briallyn
townsville
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 4, 2016

We are locals who decided to treat ourselves to a night in Palmer St, a popular place to eat and stay in Townsville. The Grand had very good recent Trip Advisor ratings and was offering a free upgrade to an apartment with midday checkout for an affordable rate. The apartment was spacious and very clean except for a distinctly "fishy"... More 

Helpful?
1 Thank Jane D
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