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All 39 Townsville hotels

Grand Hotel Townsville

4.5 of 5 Hotel   |   8 - 10 Palmer Street, Townsville, Queensland 4810, Australia
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Grand Hotel Townsville
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89%
Ranked #2 of 39 hotels in Townsville
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 2 days ago
Mark L Brisbane, Queensland, Australia
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145 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Any
English first
Brisbane, Queensland, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

This is an above-average, self-catering hotel. Clean, modern rooms with everything you need to look after yourself when away on business. I really can't fault it. An honest hotel with good ambiance, close to a couple of great restaurants.

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2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

A group of us just spent 4 nights in Townsville for an under 12s sporting tournament. The Palmer street location is excellent. Plenty of dining options to choose from. The rooms at the Grand are clean and very comfortable. Probably the best hotel bed I've ever slept in. The staff are extremely helpful and friendly. Room service was great, particularly... More

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Darwin
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed in a one bedroom apartment for a single night on our way through town. The apartments are located in a great spot on Palmer Street which is close enough to the 'mall' and 'strand' along with a great selection of places to eat. There is good undercover secure parking (an extra $10pn), a reasonable gym and a nice... More

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Troy S, General Manager at Grand Hotel Townsville, responded to this review

Hi Fionajustin, I hope that you are well and had a safe journey back to the NT with your family. I am dissapointed that your room was not 100% and if possible would love to get some more details of your recent stay so I can ensure it is addressed approporatly. Please feel free to drop me a line or... More

Geelong, Australia
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Our Wotif selection upgraded us to a self contained apartment with plenty of room, which was handy as we were travelling with a 11 month old, it was nice to have the cot in a separate room. Great location amongst some good restaurants. All in all, friendly staff and great value.

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Troy S, General Manager at Grand Hotel Townsville, responded to this review

Hi tom_gtown_au, Thank you for taking the time to share your feedback on Trip Advisor for your recent stay here at Grand Hotel Townsville. I trust that you enjoyed your time in the region. I agree with you, the apartments are great and large enough for a small family. There has been a few new restaurant open on Palmer Street... More

Sydney, Australia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 weeks ago

We've just come back from spending 6 nights at this hotel. The room was one bedroom plus lounge/dining with a large balcony that overlooked Palmer Street. The configuration meant we had two sets of doors between the street and bed and so heard no street noise at all in the bedroom. The kitchen was great for making simple meals and... More

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Troy S, General Manager at Grand Hotel Townsville, responded to this review

Hi hughbdo, Thank you for your feedback and trust that you had a safe journey home. It sounds like you had a great stay here in Townsville and got to enjoy the local attractions and highlights. I agree with you, the hotel is so well located with everything you need within a very short walk and with 300+ days of... More

Brisbane, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 4, 2014

Have stayed here many times now, and have always found the staff to be extremely friendly and helpful. The rooms won't blow you away with brand name/flash fixtures and fittings, but they are definitely quality, clean and reliable. Excellent choice! Will continue coming back

Was this review helpful? Yes 1
Troy S, General Manager at Grand Hotel Townsville, responded to this review

Hi Josh-qld, Thanks for taking the time to share some feedback on your recent stay/s here at Grand Hotel Townsville. We look forward to welcoming you back on your next visit to Townsville. We have several new enhancements happening at the hotel giving that extra little touch of service and quality, wich I am sure you will like. It would... More

Mackay, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2014 via mobile

We got a 1 bedroom apartment with a sofa bed. The room was quite generous and well appointed. Not a lot of privacy as there is only a semi transparent sliding door between the lounge/dining room & bedroom. Apart from that it was very nice and in a good location for restaurants. Not within walking distance to the city but... More

Was this review helpful? Yes 1
Troy S, General Manager at Grand Hotel Townsville, responded to this review

Hi Geoff N, Thank you for your feedback and taking the time to share this with the Trip Advisor community. I trust that you enjoyed your time in Townsville with the family. It will be great to welcome you back next time you have a short break away or have visiting family. We do have a larger and more private... More

leicester, uk
Top Contributor
55 reviews 55 reviews
29 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed February 25, 2014

Stayed here for one night, hotel is in a good location for bars and restaurants, although not many open. Room was well appointed and clean, great for an overnight stopover. Nice balcony area overlooking the main street. If you have a car, park in the open hotel car park as this is free, if you opt for the covered one... More

Was this review helpful? Yes 1
Troy S, General Manager at Grand Hotel Townsville, responded to this review

Hi Elaine&Ivan, I hope you are enjoying your overseas travel. Thank you for taking the time to post a review on TripAdvisor of your recent stay with us. I am glad you enjoyed your stay and should you be passing through on your next let us know, it will be great to welcome you back. Kind regards Troy Scott General... More

Townsville, QLD
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 24, 2014

Really enjoyed our stay here for a one night getaway in a one bedroom apartment. King bed was very comfortable and the room was very clean, quiet and had everything you needed. Loved the balcony areas also to relax and unwind with a wine. Excellent customer service from receptions staff to room service. Only disappointments were: No Views of city... More

Was this review helpful? Yes 1
Troy S, General Manager at Grand Hotel Townsville, responded to this review

hi Victorygal, Thank you for your feedback and review on TripAdvisor from your recent stay with us at Grand Hotel Townsville. I agree, the One Bedroom Apartments are the way to go with everything you could need for a short or long stay. I am glad that the staff delivered the level of service you should expect. Let me know... More

Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 18, 2014

This is an apartment hotel where the staff are much more friendly and they smile! The apartments are in fact better, the only thing though is that most of the apartments will look straight out at another building , especially the Oaks. Most of the rooms do not have a view as compared to the Oaks. But the service is... More

Was this review helpful? Yes 1
Troy S, General Manager at Grand Hotel Townsville, responded to this review

Hi Kardax2014, Thank you very much for sharing your experience at Grand Hotel Townsville with the TripAdvisor community. I am glad you found the service and friendliness of the staff of a high standard, it is something that we try to excel at. It is great having so many nice restaurants close to the hotel giving you a choice of... More

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Additional Information about Grand Hotel Townsville

Also Known As:
Grand Mercure Apartments Townsville Hotel
Grand Mercure Apartments Townsville Hotel Townsville
Address: 8 - 10 Palmer Street, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Townsville
#1 Family Hotel in Townsville
#2 Business Hotel in Townsville
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Hotel Townsville 4.5*
Official Description (provided by the hotel):
The Grand Hotel Townsville offers all the facilities, services and attention that you need to make your stay with us as successful as it is enjoyable, whether it’s overnight in a hotel Studio room, or extended stays in one of our self-contained apartments. Located in the heart of Townsville’s popular cafe and restaurant precinct and just a short walk from the CBD, The Strand and the Marina, the Grand Hotel is an ideal base from which to explore the Barrier Reef, or as the gateway to your northern journey Join us for a taste of Townsville that you’ll never forget. ... more   less 
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