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All 39 Townsville hotels

Grand Hotel Townsville

4.5 of 5 Hotel   |   8 - 10 Palmer Street, Townsville, Queensland 4810, Australia
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Ranked #2 of 39 hotels in Townsville
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Mellissa W
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175 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW via mobile

One thing I agree with some of the other reviews is the face to face service. On the phone their really helpful but the lack of info about car parking, heavy suit cases and room service was frustrating. The rooms themselves were fansastic, clean, well equipped and comfortable. The restaurants close by were perfect.I didn't find the pool inviting like... More

Was this review helpful? Yes 1
Canberra, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We really loved this place. Staff are so friendly and accommodating. We moved here after a bad experience at another hotel and stayed a full week. We had a 1 bed room apartment overlooking Palmer St but with blackout blinds and good glass in the windows you do not hear a thing over night. No restaurant in the actual hotel... More

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

Here on long term 12 nights 2/8/14 (Sat) So far there was no assistance with bags on check in after 14 hours of travel, my suitcase broke in the entry in front of reception, still no assistance. Wasn't till the next day I discovered out in the car park there were luggage trolleys, no help to us cos we couldn't... More

Was this review helpful? Yes 1
Brisbane, Australia
Top Contributor
73 reviews 73 reviews
23 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stay at a lot of hotels and this one has to be one of the cleanest we have experienced. The bed was awesome, and overall staff contact couldn't have been friendlier. Location is handy to a wide range of restaurants so no need for apartment style and cooking.

Was this review helpful? Yes 1
Troy S, General Manager at Grand Hotel Townsville, responded to this review

Hi General_Manager_DB, Thank you for taking the time to share your experiences with the TripAdvisor community in regards to your recent stay with us at Grand Hotel Townsville. I agree with you, we have such engaging and friendly staff at the hotel. Everyone is committed to one thing, ensuring our guests have a great stay. With so many restaurants surrounding... More

Townsville, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Let me start by saying a few good things; The Hotel is in a nice location, right on Palmer ST (restaurants) and has a cosy little gym, pool and spa area which we used extensively during our stay. The staff are genuinely nice, and thus I forgave them for calling me sir all the time (I'm not old enough to... More

Was this review helpful? Yes 3
Troy S, General Manager at Grand Hotel Townsville, responded to this review

Dear AussieJOhn, We are quite disappointed with the outcome of your recent stay with us, however the comfort and well being of all our guests and staff is paramount and won't be compromised. The cleaning of your room, the removal of the odour inside your room, surrounding rooms, hallway, the floors above and the floors below your room will take... More

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

In Townsville for four days for the first time and needed to get quite a bit done as my daughter was starting at James Cook University (Which is about 15 minutes drive from town). From the minute we arrived - the staff could not have been more helpful and accommodating which was a relief as we were needy! The one... More

Was this review helpful? Yes 1
Troy S, General Manager at Grand Hotel Townsville, responded to this review

Hi blpa321, Thank you for your feedback and review of Grand Hotel Townsville. I am glad that you enjoyed your stay with us. Best wishes to your daughter starting university up here and we would love to welcome you back when you next visit. Kind regards Troy Scott General Manager More

Perth, Western Australia
15 reviews 15 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We stayed in a 1 bedroom apartment on the 3rd floor for 4 nights. From the moment we drove into the full carpark we were looked after. Dale on reception was extremely accommodating. He always made sure we had somewhere to park. Checkin was quick & our request for extra linen for the pull out lounge was brought up immediately.... More

Was this review helpful? Yes 1
Brisbane, Australia
11 reviews 11 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Located centrally this is a good, clean, quiet option for families. Lots of restaurant choices nearby - even night spots too. But considering being int he hub of the nightlife - very safe and very quiet. There are lots of boutiques located in the street and a short walk to the central shopping district of town.

Was this review helpful? Yes 2
Home Hill, Australia
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

upon having another place cancel our booking due to overbooking the rooms i rung and spoke to Holly at the grand hotel and she was great she told me about the deal they had on with the king apartment at the price of a standard kind room i was so happy with her help as the weekend was special for... More

Was this review helpful? Yes 1
Gold Coast, Queensland, Australia
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I travel a lot for my work and I have stayed in many motels. Recently I had my 10th stay at Grand Hotel in Townsville and not only was I up graded to a lovely one bedroom apartment but also in my room was a beautiful bottle of Margaret River Shiraz thanking me for my 10th stay. When one travels... More

Was this review helpful? Yes 2
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Additional Information about Grand Hotel Townsville

Address: 8 - 10 Palmer Street, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Hotel Townsville 4.5*
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Also Known As:
Grand Mercure Apartments Townsville Hotel Townsville

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Room/suite (9)
Pool/beach area (2)
Other (3)
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Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Luxury Hotel in Townsville #2 Romantic Hotel in Townsville #4 Business Hotel in Townsville
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Official Description (provided by the hotel)
The Grand Hotel Townsville offers all the facilities, services and attention that you need to make your stay with us as successful as it is enjoyable, whether it’s overnight in a hotel Studio room, or extended stays in one of our self-contained apartments. Located in the heart of Townsville’s popular cafe and restaurant precinct and just a short walk from the CBD, The Strand and the Marina, the Grand Hotel is an ideal base from which to explore the Barrier Reef, or as the gateway to your northern journey Join us for a taste of Townsville that you’ll never forget. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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