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All 39 Townsville hotels

Grand Hotel Townsville

4.5 of 5 Hotel   |   8 - 10 Palmer Street, Townsville, Queensland 4810, Australia
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Grand Hotel Townsville
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89%
Ranked #2 of 39 hotels in Townsville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
blpa321 sydney
  • Overview
  • Reviews (170)
  • Photos (50)
  • Amenities
  • Room tips (43)
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170 people have reviewed this hotel

Traveler rating
    80
    71
    15
    2
    2
See reviews for
31
45
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47
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • Any
English first
Townsville, Australia
1 review
2 of 5 stars Reviewed today NEW

Let me start by saying a few good things; The Hotel is in a nice location, right on Palmer ST (restaurants) and has a cosy little gym, pool and spa area which we used extensively during our stay. The staff are genuinely nice, and thus I forgave them for calling me sir all the time (I'm not old enough to... More

Was this review helpful? Yes
sydney
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

In Townsville for four days for the first time and needed to get quite a bit done as my daughter was starting at James Cook University (Which is about 15 minutes drive from town). From the minute we arrived - the staff could not have been more helpful and accommodating which was a relief as we were needy! The one... More

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Perth, Western Australia
Contributor
15 reviews 15 reviews
4 of 5 stars Reviewed 6 days ago NEW

We stayed in a 1 bedroom apartment on the 3rd floor for 4 nights. From the moment we drove into the full carpark we were looked after. Dale on reception was extremely accommodating. He always made sure we had somewhere to park. Checkin was quick & our request for extra linen for the pull out lounge was brought up immediately.... More

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Brisbane, Australia
Contributor
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Located centrally this is a good, clean, quiet option for families. Lots of restaurant choices nearby - even night spots too. But considering being int he hub of the nightlife - very safe and very quiet. There are lots of boutiques located in the street and a short walk to the central shopping district of town.

Was this review helpful? Yes 1
Home Hill, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago

upon having another place cancel our booking due to overbooking the rooms i rung and spoke to Holly at the grand hotel and she was great she told me about the deal they had on with the king apartment at the price of a standard kind room i was so happy with her help as the weekend was special for... More

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Gold Coast, Queensland, Australia
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I travel a lot for my work and I have stayed in many motels. Recently I had my 10th stay at Grand Hotel in Townsville and not only was I up graded to a lovely one bedroom apartment but also in my room was a beautiful bottle of Margaret River Shiraz thanking me for my 10th stay. When one travels... More

Was this review helpful? Yes 1
Mooloolaba, Australia
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The best thing about this hotel are the very accommodating, friendly staff. Really I think it was the best experience of front reception staff I have ever had(in Australia anyway). Lara was very friendly yet remained professional at all times. No problem for me to change rooms. Lovely young man on night shift - cant remember his name. Very helpful... More

Was this review helpful? Yes
Troy S, General Manager at Grand Hotel Townsville, responded to this review

Hi MinyamaMum, Thank you for sharing such a detailed and supportive review with the Trip Advisor community. It means a lot to the staff and I when we hear feedback like this. Lara and the Grand Hotel Townsville team are very passionate and focussed on delivering a great experience to all of our guests. They celebrate every day when they... More

Perth, Australia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

stayed for a couple nights at the start of the year after finishing work trip in Townsville, was a massive room had a nice balcony and the staff were great pool area was a little small and the room service menu was a little small and not the greatest I had the pizza but other then that everything else was... More

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Troy S, General Manager at Grand Hotel Townsville, responded to this review

Hi Jatan921, Thank you for taking the time to share your feedback on your stay with us at Grand Hotel Townsville earlier this year. A great way to finish your work trip, hope you managed to experience some of the features up here in North Queensland while you were here. I am glad you were able to upgrade to one... More

1 review
5 of 5 stars Reviewed 2 weeks ago

We have stayed at the Grand a few times now and have always had a great stay. The rooms are a good size and the beds are always super comfy. The staff greeted us with a big smile and are always willing to go the extra mile. The hotel is right on Palmer so there are plenty of restaurants within... More

Was this review helpful? Yes
Troy S, General Manager at Grand Hotel Townsville, responded to this review

Hi Samantha W, Thank you for staying with us again and taking the time to share your experience of our hotel and service. I agree with you, there are so many great restaurants surrounding the hotel, the best part is you can charge back your meal to your room. We look forward to welcoming you back on your next weekend... More

Julatten, Australia
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Firstly I have ti say Dale is a credit to the hotel. As my contact before we stayed he was friendly to deal with and followed things up promptly. We had a one bedroom unit and it is the perfect size with a well balanced floor plan. All the staff we came into contact with had smiles on their faces... More

Was this review helpful? Yes 1
Troy S, General Manager at Grand Hotel Townsville, responded to this review

Hi Claire B, Thank you for taking the time to share your feedback with the Trip Advisor community on your recent stay at Grand Hotel Townsville. Dale and the Grand Hotel Townsville team are certainly a huge asset and we remind them every day how good they are. They are certainly focussed on ensuring our guests have a great experience,... More

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Additional Information about Grand Hotel Townsville

Address: 8 - 10 Palmer Street, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Hotel Townsville 4.5*
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Also Known As:
Grand Mercure Apartments Townsville Hotel Townsville

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Luxury Hotel in Townsville #2 Business Hotel in Townsville #2 Family Hotel in Townsville #2 Romantic Hotel in Townsville
Hotel Class
Official Description (provided by the hotel)
The Grand Hotel Townsville offers all the facilities, services and attention that you need to make your stay with us as successful as it is enjoyable, whether it’s overnight in a hotel Studio room, or extended stays in one of our self-contained apartments. Located in the heart of Townsville’s popular cafe and restaurant precinct and just a short walk from the CBD, The Strand and the Marina, the Grand Hotel is an ideal base from which to explore the Barrier Reef, or as the gateway to your northern journey Join us for a taste of Townsville that you’ll never forget. ... more   less 
Number of rooms
106

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