We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 39 Townsville hotels

Grand Hotel Townsville

4.5 of 5 Hotel   |   8 - 10 Palmer Street, Townsville, Queensland 4810, Australia
Hotel amenities
Grand Hotel Townsville
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save Saved
You added Grand Hotel Townsville to your Saves list
89%
Ranked #2 of 39 Hotels in Townsville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Sarah W
Write a Review

190 reviews from our community

Traveler rating
    89
    81
    17
    2
    1
See reviews for
32
51
13
55
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (190)
  • Mar-May only
    (40)
  • Jun-Aug only
    (61)
  • Sep-Nov only
    (56)
  • Dec-Feb only
    (33)
All months
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Our rooms we large and spacious. The beds were so comfortable I had the best night sleep in ages. It is a great location to be able to grab dinner close. The front counter staff were always friendly and helpful. Will be definitely staying here again.

Was this review helpful? Yes
Toowong
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

i spent three nights in this hotel, and I can not speak highly enough about it.The rooms were very clean, modern and spacious. Everything in the room was in good working order, including a good quality iron. The room was quiet and the staff were pleasent and helpful. Although they do not have a restaurant there is many great places... More

Was this review helpful? Yes
Troy S, General Manager at Grand Hotel Townsville, responded to this review

Hi Norman D, Thank you for taking the time to share your recent experience at Grand Hotel Townsville. The team and I are glad that you enjoyed your stay with us and we truly hope to welcome you back in the near future. Safe travels and again, Thank you. Kind regards Troy Scott General Manager More

Cairns, Queensland, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The staff are always happy to give a helping hand and The Grand itself is in a prime location with great facilities. The quality of my stay was definitely improved by the quality of the staff by being greeted at the door and having staff that were always more than happy to help.

Was this review helpful? Yes
Troy S, General Manager at Grand Hotel Townsville, responded to this review

Hi Vanessa M, Thank you for your time in sharing your review of Grand Hotel Townsville. I am with you, great service and great staff really makes any hotel stay memorable. We are very lucky here at Grand Hotel Townsville to have such and professional, caring and guest focussed team. I pass on your feedback to the team, they will... More

Bargara, Australia
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stay at The Grand one night every month for business. The check in process, secure car parking and accommodation are all outstanding. For the small extra cost I would certainly recommend the use of the Apartment style rooms over the standard hotel rooms. The fridge in the apartments is a bigger size, the kitchenette compact and appropriate, and just... More

Was this review helpful? Yes
Troy S, General Manager at Grand Hotel Townsville, responded to this review

Hi Peter O, Thank you for taking the time to share your experience of Grand Hotel Townsville with the TripAdvisor community and for being a valued regular guest at the hotel. The apartments are great and offer plenty of extra space and amenities. Please be sure to mention to the team that you have a preferred room aspect and we... More

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I stayed here for a night recently. We got this hotel through a mystery deal with Wotif. King bedroom for $99!! Great deal. We arrived late on a Friday evening and the counter staff couldn't do enough for us. A young lad and girl who were so friendly and helpful that we were blown away. Great suggestions... More

Was this review helpful? Yes 2
Troy S, General Manager at Grand Hotel Townsville, responded to this review

Hi Jon C, Thank you for sharing your feedback on your recent stay at Grand Hotel Townsville with the Trip Advisor community. Your experience is exactly what we strive to achieve, a nice quiet room, comfy bed, quality offerings with exceptional service. I will be sure to share your review with the team, they love hearing from our guests. Safe... More

Townsville, Australia
Senior Contributor
49 reviews 49 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 13, 2014

We stayed just one night here after our wedding as it was close to the venue if our wedding. The room was huge king bed, kitchen, laundry. It was very clean and of good standards. For location and an apartment style hotel I would recommend this to anyone. The price is quite good for the location.

Was this review helpful? Yes 1
Balmain, Australia
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 10, 2014

If your looking for a hotel in Townsville then this place is hard to better, especially for the price. So many hotels and apartments in Townsville are tired and unappealing but the Grand in Palmer St is one of the places to to stay. Close to the town CBD the the staff are friendly and helpful and you can enjoy... More

Was this review helpful? Yes 1
Bribie Island, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 6, 2014

Overall this was a good quality hotel. Room facilities are excellent as are the friendly staff. Great location on Palmer Street with plenty of places to relax and dine at. Although the hotel does not have a restaurant there are several places that can be charged back to the room close by. I would also recommend the pub directly across... More

Was this review helpful? Yes
Troy S, General Manager at Grand Hotel Townsville, responded to this review

Hi Mark H, Thank you for taking the time to share your feedback on your recent stay at Grand Hotel Townsville with the TripAdvisor community. I am glad that you liked our offerings, staff and location and hope that you were able to enjoy the surrounding highlights of Townsville. Safe travels and we hope to welcome you back next time... More

Brisbane, Australia
Contributor
14 reviews 14 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 1, 2014

The room I was allocated was on the lower levels facing Dibbs Street. The room was dark and I could hear the shower activities in the room above. The rooms have two rooms coming off a single entry door, so the comings and goings can be heard of the room next door. Foyers are wide, but a bit gloomy. The... More

Was this review helpful? Yes
Troy S, General Manager at Grand Hotel Townsville, responded to this review

Hi AnneMG2014, Thank you for taking the time to share your detailed feedback on your recent stay with us. There are certainly different aspects and views across the hotel and hope that on your next visit to Townsville that you let me know and I will arrange a room that better suits your preferences being nice, light and bright. Regarding... More

Toronto, Canada
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 1, 2014

Everything from microwave and small kitchen, washer/dryer and lots of space make it comfortable and a bargain at the price. No real views but that's not why you go to Grand Hotel. Proximity to attractions, beaches, great restaurants along Palmer make it attractive.

Was this review helpful? Yes
Troy S, General Manager at Grand Hotel Townsville, responded to this review

Hi Jim C, I am glad you enjoyed your stay with us at Grand Hotel Townsville. I agree, our rooms and apartments have everything you need to have a great, comfortable and seamless stay in Townsville. The rooms are clean, modern, location could not be better and service is exceptional. Regarding views, there are some rooms with great views over... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Grand Hotel Townsville? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hotel Townsville

Address: 8 - 10 Palmer Street, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Hotel Townsville 4.5*
Number of rooms: 106
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Agoda, Venere, Orbitz, Odigeo and Tingo so you can book your Grand Hotel Townsville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Mercure Apartments Townsville Hotel Townsville

50 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (20)
Viewed
Room/suite (5)
Viewed
Dining (3)
Viewed
Bathroom (4)
Viewed
Other (8)

Management photos: Courtesy of the property manager

Viewed
All management photos (31)
Viewed
Hotel & grounds (14)
Viewed
Bathroom (3)
Viewed
Room/suite (9)
Viewed
Pool/beach area (2)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay