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Grand Hotel Townsville

4.5 of 5 8 - 10 Palmer Street, Townsville, Queensland 4810, Australia
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Certificate of Excellence 2014
Grand Hotel Townsville
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Grand Hotel Townsville
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219 reviews from our community

Traveler rating
    103
    96
    17
    2
    1
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37
62
15
62
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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Sydney, Australia
1 review
4 of 5 stars Reviewed 2 days ago NEW

Perfect for a 2 night stay Great rooms, good air con... Much needed. Friendly staff. Highly recommended Central, near nice bars and restaurants. Short walk to the strand and across the bridge from the mall

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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked a wotif special room which I knew was this hotel after a bit of research. I had read mostly good reviews but a couple of not so good ones always leave a bit of doubt. I shouldn't of worried. We stayed in a king room one night and then upgraded to a 1brm the second night for the... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for 1 night on our way to Cairns. A lovely clean modern hotel, located right in the restaurant precinct of Palmer St. The hotel is not really five star as advertised but the staff make up for any shortcomings the rest of the hotel may have. Again, a great stay.

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Trinity Beach, Australia
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My Husband & I stayed at the Grand Hotel Townsville Queensland Australia for 1 night this past weekend. The Location for what we wanted to do was excellent and is just around the corner from The Strand (which is a great area to walk and dine) The apartment we stayed in was a Studio Room and was very clean and... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed December 21, 2014

No complaints. Pool area and spa quite nice. Staff friendly. 24 hour check in good. Very clean. Well positioned. Pillow top mattress was very comfortable. Bed was one of those annoying beds with wheels that rolls and separates from the headboard if you sit down too quickly. Lacks sufficient parking, paid unpaid or on the street nearby.

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 20, 2014

First walking into our two bedroom my first impression was wow. Everything is so clean and so modern. Nice dark rooms and cool aircon. Staff is so bubbly and friendly. Big hallways and well worth the money.

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Brisbane, Australia
Top Contributor
55 reviews 55 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed December 15, 2014

I was extremely impressed with this hotel. It was modern and the room I stayed in was huge (Rm 159). The room was a one bedroom apartment with a small balcony, excellent bed, good quality towels and sheets and I liked the pillow menu option. The hotel provides complementary papers. Just an word of caution. The shower is over the... More 

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Geelong
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 12, 2014

Stayed here in a 2 bedroom apartment and found it excellent. Positioned just right close to town, roomy apartment and good pool. The only question I had was where was the toilets near the pool? I couldn't find one so I assumed a lot of 'wee' in the pool as many children would get caught short and not get back... More 

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Troy S, General Manager at Grand Hotel Townsville, responded to this review

Hi C0untryC0usins, Thank you for sharing your thoughts and experience of your recent stay with us at Grand Hotel Townsville with the TripAdvisor community. I agree with you, the apartments are a very good size with such an ideal location here in Townsville. In regards to the poolside toilets, there are three located between the pool and the gymnasium just... More 

Glen Waverley
Top Contributor
128 reviews 128 reviews
28 hotel reviews
149 helpful votes 149 helpful votes
4 of 5 stars Reviewed December 6, 2014

We stayed twice, a week apart. The first time was in a 1 bedroom apartment, the second time was in a room. First time was with free internet, the second time, with a lower room price, was not. The 1 bedroom apartment had basic cooking facilities as well as a washing machine. Only a fridge and tea making facilities in... More 

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Troy S, General Manager at Grand Hotel Townsville, responded to this review

Hi Colin D, Thank you for sharing such a detailed review of your recent stay with us at Grand Hotel Townsville. I am with you, we are very lucky to have such a great, service orientated, professional staff at the hotel to compliment the hotel's features and facilities. Safe travels and Merry Christmas. Regards Troy Scott General Manager More 

Townsville
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 2, 2014

Need to stay overnight and remembered I had an email from the Grand Hotel for a discount, if any one has one of these offers I say use it. The room was fantastic, actually rooms because it had a seperate bedroom. Staff were friendly as before, so I highly recommend. Haven't drunk the bottle of wine they gave me, yet.

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Troy S, General Manager at Grand Hotel Townsville, responded to this review

Hi GlynandJen, I am glad that you were able to enjoy one of our special offers and stay with us again. Thank you for sharing such a great review of your stay with the TripAdvisor community. Have a great festive season and we look forward to welcoming you back soon. Kind regards Troy Scott General Manager More 

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Additional Information about Grand Hotel Townsville

Address: 8 - 10 Palmer Street, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Grand Hotel Townsville 4.5*
Number of rooms: 106
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Also Known As:
Grand Mercure Apartments Townsville Hotel Townsville
Hotel Style:
#1 Business Hotel in Townsville
#2 Family Hotel in Townsville
#2 Luxury Hotel in Townsville
#3 Romantic Hotel in Townsville

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