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Grand Hotel Townsville

Certificate of Excellence
8 - 10 Palmer Street, Townsville, Queensland 4810, Australia
Hotel amenities
Best prices for: 1 room 1 guest
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Grand Hotel Townsville
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Grand Hotel Townsville
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234 reviews from our community

Traveler rating
    110
    102
    19
    2
    1
See reviews for
39
68
16
67
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (234)
  • Mar-May only
    (44)
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    (61)
  • Sep-Nov only
    (70)
  • Dec-Feb only
    (59)
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Cairns, Australia
2 reviews
4 of 5 stars Reviewed yesterday NEW

Stayed here for two nights in February and was not disappointed! Staff were amazing- super friendly and helpful. The room was spacious, clean and had everything we needed. Good location, close to many restaurants all within walking distance. Would recommend to family/friends and will definitely be staying here on any further visits to Townsville.

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2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

This is the second occasion I have stayed at the Grand Hotel Townsville. Usually I stay with the IHG chain where possible to obtain rewards points however the location, service, and standard of accommodation at the Grand Hotel is second to none in Townsville. The rooms are fantastically appointed and and well maintained. The service provided by the staff is... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I've stayed here twice now and just can't go past the Grand. Super friendly staff and an amazingly competitive rate at check in! Lovely rooms, both the standard and apartment style. Clean, crisp and with a touch of luxury. The quieter end of Townsville's Southbank with many dining options just below. This is the place to stay!

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London, United Kingdom
Top Contributor
68 reviews 68 reviews
39 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My husband and I stayed for one night in early March 2015 and were not disappointed. It is perfectly located on Palmer Street so there were great restaurants and pubs all within walking distance, try the Brewery at happy hour and Jam Corner for breakfast. On arrival, we were blown away by the friendliness of the staff. We were offered... More 

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Brisbane, Australia
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

only stayed one night. The rooms are more like apartments with the bedroom separated by sliding glass. The timber floor was a bit rustic and the bathroom was awkward with two-way doors that clashed. These was a washer/ dryer in the bathroom which might be handy if you had a long stay. Car parking was also awkward - you drive... More 

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Sydney, Australia
Top Contributor
53 reviews 53 reviews
20 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed February 19, 2015

Quick visit this hotel is great....clean, tidy and modern.......but if you want a few days not a great hotel as this hotel really caters for short stays. No service in the hotel what so ever, so a nice quiet afternoon by the pool is without any service, just BYO. Some of the staff we're fabulous and well trained, have to... More 

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Melbourne
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 17, 2015

Hotel located right in the middle of the city of Townsville. It provides all the things you need there, staff were very friendly, helpful, in fact, they went all the way out to assist you, it made up everything. While you were away from home, that helps heaps! However, maybe the light in the room was too dark, it gave... More 

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Home Hill, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 14, 2015

Again we stayed here and again it was great we wouldn't stay anywhere else staff are friendly and welcoming rooms are spacious and lovely they always have great rates the bed is so comfy I didn't want to get out of it and great location on palmer street

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Bendigo
Contributor
12 reviews 12 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 13, 2015

Stayed 3 nights this week. Had a room with a view and a balcony. Loved it. Can't complain about anything. Room, staff, convenience, location all as we wanted. We could walk to most places and we're happy to come back to our lovely room.

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Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 10, 2015

I stayed at the Grand Hotel for a night while in Townsville on business. I found the hotel to be very well maintained, clean and comfortable. The staff were very helpful and while there was no restaurant on site they were able to recommend very good restaurants nearby. They also assisted by opening the gym early for me. The room... More 

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Troy S, General Manager at Grand Hotel Townsville, responded to this review

Hi Kevin C, Thank you for taking the time to share your feedback on your recent stay at Grand Hotel Townsville with the TripAdvisor community. I am glad that you found the hotel to your liking and I am glad that the team looked after you. We hope to welcome you back when you are up here on business next.... More 

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