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Crowne Plaza Hotel Gold Tower Surfers Paradise

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2809 Gold Coast Highway, Surfers Paradise, Gold Coast, Queensland 4217, Australia
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1 room 1 guest
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Crowne Plaza Hotel Gold Tower Surfers Paradise
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357 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New South Wales, Australia
Level Contributor
49 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Staff are friendly and helpful. It is much quieter on the Gold Tower wing. Room is big and offer great ocean and district views. Unfortunately the hotel is looking tired, carpets all the way to the elevators are shabby looking and all the shops along the foyer are empty. Definitely not a 5 star establishment.

Was this review helpful? Yes
Duty M, Guest Relations Manager at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review

Dear Alice W, Thank you for taking the time to leave a review following your recent stay with us. I'm so pleased to hear that you were able to enjoy our spacious Gold Tower rooms, they offer such a fantastic ocean views. The team and I look forward to welcoming you back on your next Gold Coast stay! Best regards,... More 

Brisbane
Level Contributor
48 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed in an apartment and loved it. with a tram station out the front there is no need to drive anywhere if your destination is Broadbeach, Surfers or Southport. As always Breakfast is great, not many places do an eggs benedict these days! TIP If you get an apartment, Coles has a collection point for your groceries across the road... More 

Was this review helpful? Yes 1
Duty M, Guest Relations Manager at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review

Dear markis100, The team and I are thrilled to read that you had a great recent stay with us! Our Gold Tower One Bedroom apartments offer generous space and fantastic views of the ocean and hinterland. We look forward to welcoming you back when next visiting the Gold Coast. Warm regards, Christopher Stokoe Rooms Division Manager christopher.stokoe@ihg.com More 

Brisbane, Australia
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

From the moment we walked out of the lift on the 18th floor to our room, my partner and I knew we were going to have a great view! The gold tower has only got rooms facing The ocean, but the opposite side of the building has full height windows facing the Gold Coast and mountains, which is a great... More 

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Duty M, Guest Relations Manager at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review

Dear benno007123, Thank you for taking time to leave a review following your stay with us in Surfers Paradise. I am so pleased to see that you and your partner had a great stay with us in our Gold Tower. Best regards, Christopher Stokoe Rooms Division Manager christopher.stokoe@ihg.com More 

Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very happy we chose to stay at the crown plaza gold tower. Check in was fast and The staff were wonderful. the rooms are well equipped, spacious and very clean and tidy. The view from our balcony was everything I was hoping for it to be, and it was beautiful. Staying here definitely felt like paradise, we enjoyed our wedding... More 

Was this review helpful? Yes 1
Duty M, Guest Relations Manager at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review

Dear KirstenandAndrew, Thank you for your Tip Advisor review - it is so great to see you had a fantastic stay with us! I know the Four Winds team was thrilled to read about your positive feedback. We look forward to seeing you back with us for you next anniversary, or sooner. Warm regards, Christopher Stokoe Rooms Division Manager christopher.stokoe@ihg.com More 

Darwin, Australia
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 23, 2015

What a nice hotel, the entrance and lobby are nothing amazing but when you get up to your room it is very very nice, its one of the only hotels where i have seen a seperate toilet and bathroom. You also get a spa tub plus a decent size shower. The room was large and had a comfy couch and... More 

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Duty M, Guest Relations Manager at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review

Dear Darryl B, Thank you for your Trip Advisor review, we are so happy to read that you were able to really enjoy for stay with us. Our spacious King rooms offer the perfect place for some quality R&R. We hope to be able to welcome you back again soon! Regards, Christopher Stokoe Rooms Division Manager christopher.stokoe@ihg.com More 

Australia
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
1 of 5 stars Reviewed July 8, 2015

This Hotel is super outdated in almost every aspect. Our room was not cleaned on the second day and upon returning to the room we discovered that the door did not lock with the card and it remained open, we left for the day and advised the front desk to service the room and our issue with the door. We... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review

Dear Snookota11, Thank you for taking the time to review our property. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It seems that we were not able to execute an exemplary hotel stay experience with regard to room condition, level of... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 8, 2015

We stayed in a corner room with ocean view and it was amazing. The room was large and so clean. The bed was soft and we had a small spa in the bathroom. We stayed for 2 nights and loved every minute. Highly recommend for a romantic getaway with a lovely view from the balcony.

Was this review helpful? Yes 1
Duty M, Guest Relations Manager at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review

Dear Christine P, The team and I are thrilled that you were able to enjoy the perfect weekend away! Our ocean view rooms offer such great views of the beach and surrounds, perfect place to relax and unwind. We look forward to being able to welcome you back for your next Gold Coast weekend escape. Best regards, Christopher Stokoe Rooms... More 

Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed June 28, 2015

My boyfriend and I were on holiday in Australia for two weeks in late April to early May. Him being the Aussie and me being the Pomme, of course the priority was him seeing family and friends, I was fortunate enough to squeeze in seeing as much of the amazing country as possible so where better to stay than on... More 

Was this review helpful? Yes
Duty M, Guest Relations Manager at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review

Dear lucyb93, Thank you for taking the time to post a review on Trip Advisor. It is wonderful to read that you thoroughly enjoyed your stay in our Gold Tower. The team and I look forward to welcoming you back next year! Warm regards, Christopher Stokoe Rooms Division Manager christopher.stokoe@ihg.com More 

Melbourne
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 24, 2015

Stayed here in May for a conference and extended my stay at this hotel. Rooms are quite good, really good view of the beach and city. This hotel is really well maintained. Enjoyed watching the sunrise and sunset on the balcony. Service is good, breakfast had many options, really enjoyed it. This hotel is not in the center of Surfers... More 

Was this review helpful? Yes 1
Duty M, Guest Relations Manager at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review

Dear DinaDG, Its great to read that you were able to enjoy a great stay with us in the Gold Coast! The ocean views from our balconies are just fantastic, its so great to see you were able to enjoy some wonderful sunrise and sunsets. Warm regards, Christopher Stokoe Rooms Division Manager christopher.stokoe@ihg.com More 

Brisbane, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 14, 2015

My husband and I love staying at this Hotel, we just spent another lovely weekend there celebrating my birthday, it is a short walk to our favorite Thai restaurant on the coast, and is only a short walk to the beach. We also love the Sunday buffet breakfast in the four winds revolving restaurant, love relaxing up there slowly rotating... More 

Was this review helpful? Yes
Duty M, Guest Relations Manager at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review

Dear Renay P, It is wonderful to read that you had a great family weekend away! I am so pleased to see you were able to experience our Four Winds sunday breakfast, the views of an early morning are fantastic! We look forward to welcoming you and your family back in August. Warm regards, Christopher Stokoe Rooms Division Manager christopher.stokoe@ihg.com More 

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