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Crowne Plaza Hotel Gold Tower Surfers Paradise

4.5 of 5 2809 Gold Coast Highway, Surfers Paradise, Queensland 4217, Australia
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Crowne Plaza Hotel Gold Tower Surfers Paradise
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Crowne Plaza Hotel Gold Tower Surfers Paradise
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330 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The staff at this hotel could not have been more accommodating. They were professional and very prompt in all of our dealings which was a great relief when I arrived without a suitcase. In addition, they more than welcomed our 2 yr old into their restaurant and actively engaged with him and contributed to his holiday experience. The room was... More 

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Sydney, Australia
Contributor
13 reviews 13 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We bought a mystery nights stay on the Gold Coast and this was our hotel. We were pleasantly surprised, the hotel was welcoming, we had a lovely big room with king bed, sofa and coffee table and views right over the ocean. Breakfast was more than satisfactory, and also offered to us at a discounted rate by reception staff. All... More 

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Melbourne, Australia
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Three nights at the Crowne Plaza over a very wet and windy weekend. On arrival we were checked in quickly without any problem. We were surprised with the cot in the room when we walked in and a bit annoyed at the time it took to get moved. Otherwise the rooms were neat and tidy and would have been very... More 

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Coffs Harbour, Australia
2 reviews
5 of 5 stars Reviewed 3 weeks ago

To say I was happy with the Crown Plaza being my mystery hotel is a understatement and that was just based on their reputation. Nothing disappointed in the least. room on the 20th floor, stunning views room was massive, clean and the spa was relaxing. some may call it dated as i've seen in the reviews but non issue for... More 

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Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 4 weeks ago

Would definitely stay here again. Made to feel very welcome by all staff. The food was beautiful - both the in-room service and breakfast. Beautiful gardens and pool area. Stayed here one night as flight out of gold coast cancelled due to weather. Booked on line with an advertised deal over Australia Day weekend. Looking forward to staying here again... More 

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Melbourne, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 29, 2015

Stayed on the 11th floor and views of the ocean were fantastic. Rooms were large and clean with a kitchen and washer / drier. Light rail stop out the front and the beach only 2 blocks / 5 minutes walk

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Brisbane, Australia
Contributor
20 reviews 20 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 28, 2015 via mobile

This hotel has great rooms for the family. It is also located right in front of the light rail stop, which makes it incredibly easy to jump on the tram and go to the centre of surfers paradise or down to pacific fair shopping complex. (No fighting for Christmas holiday car parks!)

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Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 11, 2015

Stayed here for 6 nights at a very busy time (early January). We had booked through Wotif. The checkin was as smooth as you could get, with very friendly, knowledgable and helpful check in staff. The hotel while now not one of the most modern on the coast, is in excellent condition, well appointed rooms and amenities, magnificent views all... More 

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Gold Coast, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 of 5 stars Reviewed January 10, 2015

The facilities here are so so - I'd say 4 stars at best. Nowhere near the 5 stars they proclaim. It really just needs an overall. The whole hotel is a bit dusty and there's a feeling of damp about the whole place. Service needs a lot to be desired. We had a block of four rooms here and they... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review

Dear China_Business1, We appreciate you taking the time to comment about your recent stay at our hotel. We are pleased to read that you have regarded our hotel location to be fantastic and breakfast commendable. On the other hand, we apologize for any inconvenience caused by our housekeeping services. We take all of the reviews very seriously as they allow... More 

Melbourne
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 4, 2015 via mobile

We stayed here in New Year's eve. The gold tower wing is located away from the main lobby which was confusing for those who tried to enter the blocked gold tower entrance. Reception is all in main tower, there's no reception in gold tower, which feels like situated in the deserted part of the hotel (through a few conference meeting... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review

Dear RyanS73, Thank you for leaving a comprehensive review, highlighting not only the bad but also the good points of your stay. We are delighted to hear you liked our location. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We rely on you, our guest, to... More 

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Additional Information about Crowne Plaza Hotel Gold Tower Surfers Paradise

Address: 2809 Gold Coast Highway, Surfers Paradise, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Hotel Gold Tower Surfers Paradise 4.5*
Number of rooms: 109
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Also Known As:
Crowne Plaza Surfers Paradise
Crowne Plaza Hotel Gold Tower Surfers Paradise Gold Coast
Hotel Style:
#7 Business Hotel in Surfers Paradise
#12 Luxury Hotel in Surfers Paradise

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