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All 58 Surfers Paradise hotels

Towers of Chevron Renaissance

4.0 of 5 Resort   |   23 Ferny Avenue, Surfers Paradise, Queensland 4217, Australia
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Towers of Chevron Renaissance
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Ranked #26 of 58 Hotels in Surfers Paradise
A recent review
4 of 5 stars reviewed 3 days ago
SelinaMC Sydney, Australia
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1,305 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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1 review
1 of 5 stars Reviewed yesterday NEW via mobile

A drunk aggressive group of strangers attempted to break in to our apartment during the night. We called security urgently only to be put through to overseas call centre. The drunk group stayed outside our apartment, screaming and throwing cans of beer at our door, and at us if we tried to leave. When security eventually arrived after a long... More

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Sydney, Australia
Contributor
15 reviews 15 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here for 10 days for a fun filled tome for the family. We stayed in 2br apartment on level 7. 3 beds in each. A bit squishy but we knew this. Relatively clean. Central to shops, supermarkets & everything in Surfers. Lovely indoor pool. Outdoor lagoon looked lovely but we didn't try as it was a bit cool in... More

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Mildura, Australia
1 review
4 of 5 stars Reviewed 4 days ago NEW

Excellent location close to Coles, Pharmacy, restaurants etc. Right on the Gold Coast Highway so easy to get around. Parking was a bit of a nightmare particularly later at night. Many parks are for specific units so you can't park in them. The parks are small and often there are concrete poles so larger vehicles can take up 2 parks.... More

Review collected in partnership with this hotel

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Hervey Bay, Australia
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

We recently stayed at Towers of Chevron Renaissance in a 3 bedroom 1 bathroom apartment. We were very excited after seeing the photos of the rooms and the hotel facilities on their website and we were looking forward to the views over Surfers Paradise. When we arrived we were given the keys without any explanation on how to identify which... More

Was this review helpful? Yes 4
chevrontowers, Guest Relations Manager at Towers of Chevron Renaissance, responded to this review

Thank you for your feedback Mooshing. From looking at your reservation i can you booked a 3 bedroom 1 bathroom apartment directly on our website. These units are clearly advertised as only being on levels 1 and 2 of tower 3, it is the very first line of text on the booking page. It is not that reservations have ignored... More

Kolkata (Calcutta), India
1 review
1 of 5 stars Reviewed 5 days ago NEW

There is this system of room inspection in this apartment,where they check their furniture,utensils etc...if nothing is damaged etc...techically it should be done after you check out but as we were there for about 5 nights and we were leaving the hotel early in the morning on the checkout day,no officials would be present to check it. So I called... More

Was this review helpful? Yes 1
chevrontowers, Guest Relations Manager at Towers of Chevron Renaissance, responded to this review

Thank you for your feedback. The resort is currently liaising directly with you via email however the charge for damages shall remain. We have spoken with housekeeping and maintenance and checked the entry and exit condition reports for the 2 weeks prior to your arrival and departure and the burn on the carpet was certainly not present when you checked... More

Dunedin, New Zealand
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We've been holidaying in Surfers for 18 years and have stayed in a variety of locations. We generally prefer low-rise (2-3 storey max) as we don't want to waste our holiday waiting for elevators. That being said, I would definitely recommend Towers of Chevron. Here's why: Booking: Booking was very easy and when we asked for an apartment as high... More

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2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago NEW via mobile

There is no doubting that this hotel's location is great & the lagoon pool is fantastic. However, you simply can not go past the dirty rooms and corridors. The shower was disgusting, with very obvious remnants from previous guests. Overall, they need a change in decor and cleaning staff before we would return.

Was this review helpful? Yes 2
chevrontowers, Guest Relations Manager at Towers of Chevron Renaissance, responded to this review

Thank your for your feedback DaisyandMyxl. We have attempted to contact your via inbox message to ascertain some further information so we may investigate and take appropriate disciplinary action if necessary however to date we have not received a response. All apartments should maintained to a 4 star standard and are cleaned and checked by a supervisor prior to being... More

Whyalla, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Great views awesome hotel kids had a ball close to everything will definitely return and doesn't break the bank we booked through stays accommodation highly recommend games room, indoor pool, lagoon pool, coles shops downstairs and plenty of choice for food all near by trams just down the road as well

Was this review helpful? Yes 1
ChevronManagement, Guest Relations Manager at Towers of Chevron Renaissance, responded to this review

Thank you for your review Mark. I am glad to see you enjoyed your time at the resort. Our location is very central with everything you need just a stones throw away. The games room is always a big hit with the kids as well as the lovely pool areas for relaxing on your holidays. We hope you will return... More

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Staying with the Towers of Chevron was my first choice. I looked at others but there price for what I was after was fantastic. It was a beautiful apartment and we were lucky enough to have a decent view of Surfers Paradise. I would recommend other people wishing to see the Gold Coast stay here with family or friends, I... More

Review collected in partnership with this hotel

Was this review helpful? Yes
ChevronManagement, Guest Relations Manager at Towers of Chevron Renaissance, responded to this review

Thank you for your lovely review. I am glad to see you enjoyed your time at our resort and found it the best place to stay while at the Gold Coast. We pride ourselves on our customer service and professionalism and the staff will be very happy to hear this came across. I am pleased to know that you enjoyed... More

1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The minute I booked with Kristelle she was quite rude & abrubt talked over you this hotel does not benefit with staff members like her! Will not be going back ! The rooms were big but very dirty. Asked Kristrlle if we can have someone to clean rooms she told me to clean it myself & hung up on me... More

Was this review helpful? Yes 5
chevrontowers, Guest Relations Manager at Towers of Chevron Renaissance, responded to this review

Thank you for your feedback. Crystal is one of our most valued staff members and this reviews seems very out of character for her. In fact just days ago we received a glowing review of Crystal and her service. No staff member would ever hang up on a guest or tell a guest to clean the unit themselves if there... More

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Additional Information about Towers of Chevron Renaissance

Address: 23 Ferny Avenue, Surfers Paradise, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range (Based on Average Rates): $
Hotel Class:4 star — Towers of Chevron Renaissance 4*
Number of rooms: 358
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Also Known As:
Towers Of Chevron Renaissance Hotel Surfers Paradise
Hotel Of Chevron Renaissance
Renaissance Surfers Paradise
Surfers Paradise Renaissance
Towers Of Chevron Renaissance Gold Coast/Surfers Paradise

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