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Santana Holiday Resort Apartments

7-15 Monte Carlo Ave, Surfers Paradise, Queensland 4217, Australia
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Santana Holiday Resort Apartments
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Santana Holiday Resort Apartments
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78 reviews from our community

Traveler rating
    27
    27
    12
    4
    8
See reviews for
26
25
1
2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
  • All months
    (78)
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    (19)
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    (18)
  • Sep-Nov only
    (21)
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    (20)
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 8, 2015

My Partner and I came here just last week ( March 15 ) for 8 nights, we loved it ! such a pretty resort, loved how the apartments were white on the outside, lots of surrounding tree's, beautiful spa and pool with pretty blues & pinks/purples ( lights ), surrounding neighbors were lovely. Inside we stayed in the one bedroom... More 

Was this review helpful? Yes 1
Melbourne, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 24, 2015

just want to say our stay here was amazing not only did they fit us in at late notice but the room and the amenties was amazing managers we A+ would highly recommend loved my stay here & will come back

Was this review helpful? Yes 1
Adelaide, Australia
Contributor
19 reviews 19 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 16, 2015

Was admittedly a little sceptical of some of the reviews of this place but will say now that it was above and beyond my expectations! Upon arrival (1 hour before check in) we were given the keys to one of the 2 apartments we had booked. Very smooth, friendly and welcoming check in with the property managers. Proceeded to the... More 

Was this review helpful? Yes 2
Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 24, 2015

I booked a one bedroom Premium room overlooking the pool and stayed for 5 nights with kids. If you are researching places to stay on the Gold Coast, stop now cause our room was perfect and reasonably priced. It's located half way between Broadbeach (supermarkets, good coffee, 3 hour free parking at Oasis Mall) and Surfers, and about 2 minutes... More 

Was this review helpful? Yes 2
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 21, 2014

I booked the hotel for 5 nights. On the arrival at 13:45 whatever seemed to be the reception was completely shut and only the after hours phone was working(mind you the website tells you that check in is after 2:00). We waited for 20 mins for anyone to bother coming out and when the manager did come out his first... More 

Was this review helpful? Yes 2
santanasurfers, Manager at Santana Holiday Resort Apartments, responded to this review

Reviews of this nature are disappointing and we are sorry that our hotel did not meet your expectations. The pictures on the website are true and do depict the real vision of the hotel but from the very start not having money on a card and then wanting to see a room is general practice for guests that generally want... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 17, 2014

My daughter and I stayed for a weekend, 2 nights. We arrived around 1pm Saturday after reception had closed but found check in very easy after calling the after-hours number. Our keys were waiting in a security box. The apartment had everything we needed and was tidy and spacious. Big bathroom, lovely white thick towels. Even had extra pillows, dishwasher,... More 

Was this review helpful? Yes 1
santanasurfers, Manager at Santana Holiday Resort Apartments, responded to this review

Thanks so much for taking the time to review Santana Resort and we are so happy that you found the after hours check in so helpful and easy .We do try and make it easy for guests checking in out side of office hours,with a quick amd simple process.Hope to see you back at Santana Hoiday Resort next time.We certainly... More 

2 reviews
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed August 31, 2014

On arrival we were warmly welcomed by manager and his son. Our apartment was lovely and very clean. We had booked for 7 nights but ended up staying for 11 as we are on holiday visas from the UK and simply didn't want to leave! The pool was lovely and warm and the spa was heaven! The resort was quiet... More 

Was this review helpful? Yes 2
santanasurfers, Owner at Santana Holiday Resort Apartments, responded to this review

Thanks so much for taking the time to share you experiance we look forward to giving you an enjoyable stay again next time on your return.Please call us direct for a competitive rate next time . Many Thanks More 

1 review
3 of 5 stars Reviewed August 23, 2014

We had a lovely stay. Stayed for 10 nights. Location good walking distance to shops, restaurants etc. Rooms were clean. Bathroom had a bit of mould on the shower. Our fridge kept freezing everything. Self contained units. I feel the price we paid was okay but should have included change of towels and include price for rented pool towels. Good... More 

Was this review helpful? Yes
santanasurfers, Manager at Santana Holiday Resort Apartments, responded to this review

Thanks for taking the time to leave your feedback on Santana Resort and we are pleased that you enjoyed your stay.The tram stop just on the highway is convenient only 3 stops to Cavil ave and 2 to Pacific Fair so our location is perfect when you want to stay away from the crowds. We only provide a linen change... More 

Penang Island, Malaysia
Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 3, 2014

Rooms not really clean and furniture are old. Water leaking somewhere in our room and some area of the carpet was soaking wet. Everything is money for this hotel, very expensive wifi, toilet paper roll, detergent etc. Room sound proof is not good, can hear clearly the car on the main street during midnight.Overall, is not really a good stay... More 

Was this review helpful? Yes
santanasurfers, Manager at Santana Holiday Resort Apartments, responded to this review

Thank you for taking the time to write your review.We are sorry that your stay was not a good experiance.The amount of water on the floor should have alerted you that something was not right.In fact the hot water facility had a major leak whist you were in the room. We had it repaired and the entire carpet was replaced.As... More 

Toowoomba, Australia
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 30, 2014

Last year we stay there for 3 days 2 night. Room is not clean, furniture is old and security screen was broken. A robber got us on 3.45am, he came in to our first floor accommodation. Very Dangerous, please be careful of robbery.

Was this review helpful? Yes 3
santanasurfers, Manager at Santana Holiday Resort Apartments, responded to this review

Thanks for your feedback. We have worked really hard to ensure the apartments and guests are secure and safe at Santana Resort.We did have a few incidents last year where guests were leaving their balacony doors open at night.This is when the incidents happened and we could not prevent them as we do ask and highlight that you must secure... More 

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