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Santana Holiday Resort Apartments

3.5 of 5 7-15 Monte Carlo Ave, Surfers Paradise, Queensland 4217, Australia
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Santana Holiday Resort Apartments
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Santana Holiday Resort Apartments
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73 reviews from our community

Traveler rating
    24
    26
    12
    4
    7
See reviews for
23
23
1
2
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 1 week ago

My daughter and I stayed for a weekend, 2 nights. We arrived around 1pm Saturday after reception had closed but found check in very easy after calling the after-hours number. Our keys were waiting in a security box. The apartment had everything we needed and was tidy and spacious. Big bathroom, lovely white thick towels. Even had extra pillows, dishwasher,... More

Was this review helpful? Yes
2 reviews
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed August 31, 2014

On arrival we were warmly welcomed by manager and his son. Our apartment was lovely and very clean. We had booked for 7 nights but ended up staying for 11 as we are on holiday visas from the UK and simply didn't want to leave! The pool was lovely and warm and the spa was heaven! The resort was quiet... More

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed August 23, 2014 via mobile

We had a lovely stay. Stayed for 10 nights. Location good walking distance to shops, restaurants etc. Rooms were clean. Bathroom had a bit of mould on the shower. Our fridge kept freezing everything. Self contained units. I feel the price we paid was okay but should have included change of towels and include price for rented pool towels. Good... More

Was this review helpful? Yes
santanasurfers, Manager at Santana Holiday Resort Apartments, responded to this review

Thanks for taking the time to leave your feedback on Santana Resort and we are pleased that you enjoyed your stay.The tram stop just on the highway is convenient only 3 stops to Cavil ave and 2 to Pacific Fair so our location is perfect when you want to stay away from the crowds. We only provide a linen change... More

Penang Island, Malaysia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 3, 2014

Rooms not really clean and furniture are old. Water leaking somewhere in our room and some area of the carpet was soaking wet. Everything is money for this hotel, very expensive wifi, toilet paper roll, detergent etc. Room sound proof is not good, can hear clearly the car on the main street during midnight.Overall, is not really a good stay... More

Was this review helpful? Yes
santanasurfers, Manager at Santana Holiday Resort Apartments, responded to this review

Thank you for taking the time to write your review.We are sorry that your stay was not a good experiance.The amount of water on the floor should have alerted you that something was not right.In fact the hot water facility had a major leak whist you were in the room. We had it repaired and the entire carpet was replaced.As... More

Toowoomba, Australia
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 30, 2014

Last year we stay there for 3 days 2 night. Room is not clean, furniture is old and security screen was broken. A robber got us on 3.45am, he came in to our first floor accommodation. Very Dangerous, please be careful of robbery.

Was this review helpful? Yes 3
santanasurfers, Manager at Santana Holiday Resort Apartments, responded to this review

Thanks for your feedback. We have worked really hard to ensure the apartments and guests are secure and safe at Santana Resort.We did have a few incidents last year where guests were leaving their balacony doors open at night.This is when the incidents happened and we could not prevent them as we do ask and highlight that you must secure... More

Wollongong, Australia
Contributor
15 reviews 15 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 16, 2014

I really enjoyed the stay, but there were a few things which could have made it even better. Just little things like the heavy doors, which were quite loud when closed - you could hear the neighbours a mile off!! Some extra blankets would have been nice - I opted not to get heating (at $15 per night extra, it... More

Was this review helpful? Yes
santanasurfers, Manager at Santana Holiday Resort Apartments, responded to this review

Thank you for taking the time to write about your stay at Santana Resort and we value your feedback greatly.We are happy to hear that you had a good stay.Just to clarify the heating facility is an extrra $5 a night and $15 for the 3 night stay and we provide two blankets in the cupboard and have extras in... More

Kuala Lumpur, Malaysia
2 reviews
4 of 5 stars Reviewed May 12, 2014

i stayed here 6 days. it was very nice place to stay. 200 metres to the west is a park and suitable for children and family. quiet location. can walk to the beach. this apartment is located in the locality namely broadbeach. no regret

Was this review helpful? Yes
santanasurfers, Manager at Santana Holiday Resort Apartments, responded to this review

Thank you for taking the time to review Santana Resort , we are so pleased that you enjoyed your stay with us and do hope you can visit us again. More

Mankato, Minnesota
Top Contributor
62 reviews 62 reviews
11 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed March 13, 2014 via mobile

Stayed here for 4 nights while visiting Gold Coast for the theme parks and beach. Upon arriving, we noticed that the grounds appeared clean and well kept. The check-in staff was also very friendly and helpful. When we got to our room we were a little less impressed. Wifi was available but for an outrageous fee- $40 for three days.... More

Was this review helpful? Yes
santanasurfers, Manager at Santana Holiday Resort Apartments, responded to this review

Thank you taking the time to review Santana Resort and we are happy to hear your feedback Generally there are 4 pillows in each room, the others are in the cupboard with extra blankets. The beds are 4 star quality however we can provide a topper if needed as all guests comfort need are different .We were sorry to hear... More

Brusbane
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 22, 2014 via mobile

Walked in and was greeted with big smiles and service. The room was tidy and as described. We had an issue where the fridge In our unit was not cooling and took all night to cool- but the staff there ensured we had a brand new fridge the very next morning. It's not too close and not to far from... More

Was this review helpful? Yes 1
santanasurfers, Manager at Santana Holiday Resort Apartments, responded to this review

Thank you for taking the time to review Santana Resort, we are certainly pleased that you enjoyed your stay with us. We certainly love reading when guests go away with a positive view .Our rooms on the websites are true and depict the actual room quality ,we are not the Hilton but we offer real affordable accommodation honest and caring... More

Singapore
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 2, 2014

Santana Resort is a compact holiday homes resort, just a few minutes away from the heart of Surfers' Paradise. Public transport is easily accessible --with bus stops in either direction along the Gold Coast highway within about 5-6 minutes walk each. The beach is a 6-8 minute walk as well. So, location-wise, a pretty good place. Our one-bedroom apartment was... More

Was this review helpful? Yes
santanasurfers, General Manager at Santana Holiday Resort Apartments, responded to this review

Thank you for taking the time to review Santana Resort and we are pleased that you enjoyed your stay. We are looking into the items that you highlighted and suggested and will address. We really do appreciate your time and we look forward to having you stay with us again. More

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Additional Information about Santana Holiday Resort Apartments

Address: 7-15 Monte Carlo Ave, Surfers Paradise, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Santana Holiday Resort Apartments 3.5*
Number of rooms: 39
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Also Known As:
Santana Holiday Resort Apartments Hotel Surfers Paradise
Santana Holiday Hotel Apartments
Santana Holiday Resort Apartments Gold Coast/Surfers Paradise

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