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Mantra Crown Towers

4.5 of 5 5-19 Palm Avenue, Surfers Paradise, Queensland 4217, Australia
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Mantra Crown Towers
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Mantra Crown Towers
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521 reviews from our community

Traveler rating
    195
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    63
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    52
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307
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
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Brisbane, Australia
1 review
5 of 5 stars Reviewed yesterday NEW

We stayed in a 2 BR apartment during the Christmas period for 3 nights from the 25th Dec to 28th Dec 2014. We were amazed when we saw the size of the Apartment.It was very specious with a great view of the ocean and the lake. Very conveniently located in the surfers paradise. Reception staff is very friendly, professional and... More 

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Castle Hill, New South Wales, Australia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 days ago NEW

Our family of six enjoyed all the comforts of home in our 3 bedroom apartment for a five night stay just prior to Christmas. The staff were wonderful on check-in and check-out, very friendly and obliging. Our apartment was spacious, clean, had wonderful views (28th floor) and the full kitchen had plenty of plates, glasses, knives, forks and spoons (something... More 

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Brisbane
Top Contributor
66 reviews 66 reviews
13 hotel reviews
193 helpful votes 193 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Unfortunately we stayed here for three nights during the NSW schoolies week. Everything was actually great it was just two of the nights we were the the fire alarm was set off a few times. Being woken up at early hours of the morning was rather annoying, And I am to understand that it was some schoolies that set it... More 

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Melbourne, Australia
Contributor
20 reviews 20 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We arrived quite late at night but there is a really convenient late check in policy where you can collect your key from a safe if reception is closed and this was really easy to navigate. We had a very simple one bedroom apartment that was booked for three people and our understanding was that there would be a fold... More 

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MantraCrownTowers, Front Office Manager at Mantra Crown Towers, responded to this review

Thank you for taking the time to post feedback on your recent stay with us at Mantra Crown Towers. Please accept my sincerest apologies for any confusion that arose by having an extra person in the room. It is pleasing to see you have enjoyed our convenient location and late check in option. We look forward to welcoming you back... More 

Brisbane, Australia
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed on the 20th floor over looking ocean. Best value for family style hotel so close to shops. outside and inside resort pool areas excellent With small slide and pirate boat, can have a respasonable breakfast pool side. They have a very good foyer with inside restaurant with a lot of water featured Highly recommend for families.

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MantraCrownTowers, Front Office Manager at Mantra Crown Towers, responded to this review

Thank you for your review. Our convenient location and great apartment facilities are becoming well known in the Surfers Paradise accommodation market, it is very clear you have utilised all the amazing facilities we have to offer! We hope to exceed your expectations should you choose to stay with us again. More 

Senior Contributor
29 reviews 29 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We originally booked a one bedroom apartment at this hotel, when we checked in Mantra just offered to upgrade us to a 2 bedroom apartment on a high floor. The room was pretty fantastic just had a few broken fixtures in the bathroom and some lights. The view was pretty good. The staff were 'normal'. The location was pretty good,... More 

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MantraCrownTowers, Front Office Manager at Mantra Crown Towers, responded to this review

Thank you for taking the time to review your stay with us. I am pleased to read your positive comments regarding our resort, of course it appears the apartment fell short on your expectation initially. I will address these concerns by reviewing the apartment you stayed within. It is pleasing to read our staff were able to provide you with... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Very happy with the staff they were very friendly and helpfull when our baby got sick. The pool and foyer are amazing. Room was airconditioned and the poolside kiosk had a lot of variety and was very cheap. Great for familys on a budget. Will be back.

Was this review helpful? Yes
MantraCrownTowers, Front Office Manager at Mantra Crown Towers, responded to this review

Thank you kindly for your review. You clearly took full advantage of all our property has to offer, from the great location to the apartment and leisure facilities. It is pleasing to read our staff were able to go above and beyond for you in a time of need. It’s great to hear that you intend to stay with us... More 

Adelaide, Australia
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here 5 years ago and thoroughly enjoyed it. Not so much this trip, it seems they have let a lot of things go, such as the comfort of the beds, pillows, lounge area in the room etc. the decor is very out dated through out the entire establishment. I did complete the questionnaire on departure with my thoughts... More 

Was this review helpful? Yes 1
MantraCrownTowers, Front Office Manager at Mantra Crown Towers, responded to this review

Thank you for taking the time to share your comments about your recent stay with us. It is disappointing to hear that we have failed to reach your expectations compared to that of your stay previously. I have shared your comments with our team in order to improve our standards. More 

Wellington
Top Contributor
62 reviews 62 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Starting with the good things - clean spacious apartments, great kids pool, two adult pools one outdoor and one heated indoor pool, free parking, great location to all the Gold Coast has to offer. On to the 'troubling things' - Crown towers is managed by the Mantra group. If you are used to the Mantra business model as many guests... More 

Was this review helpful? Yes 2
MantraCrownTowers, Front Office Manager at Mantra Crown Towers, responded to this review

Thank you for taking the time review your recent stay with us at Mantra Crown Towers. It is disappointing to read that we have failed to reach your expectations in regards to cleaning services, please accept my apologies if it wasnt conveyed to you that we only offer serviced apartments. I hope that you still enjoyed your time on the... More 

Wollongong, Australia
Top Contributor
57 reviews 57 reviews
11 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Recently had a visit to the Mantra Crown Towers in Surfers Paradise on the Gold Coast. So to give you some background on its location - It is a easy 700m walk north of the Surfers Paradise Mall / the hub of the Gold Coast. The Hotel has plenty of Parking which is free, the reception and lobby is huge!!!... More 

Was this review helpful? Yes 1
MantraCrownTowers, Front Office Manager at Mantra Crown Towers, responded to this review

Thank you for taking the time to review your stay with us. I am pleased to read your positive comments regarding our resort, of course it appears the apartment fell short on your expectation initiially. I will address these concerns by reviewing the apartment provided. If your travel plans do indeed see you return to our resort I hope I... More 

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Additional Information about Mantra Crown Towers

Address: 5-19 Palm Avenue, Surfers Paradise, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mantra Crown Towers 4.5*
Number of rooms: 150
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Also Known As:
Crown Towers Hotel Surfers Paradise
Crown Hotel Surfers Paradise
Crown Resort All Inclusive
Mantra Crown Towers Gold Coast/Surfers Paradise
Hotel Style:
#4 Top resorts Hotel in Surfers Paradise
#7 Spa Hotel in Surfers Paradise
#9 Family Hotel in Surfers Paradise
#13 Luxury Hotel in Surfers Paradise

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