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All 83 Surfers Paradise hotels »

Crown Towers Resort

4.5 of 5
5-19 Palm Avenue, Surfers Paradise, Queensland 4217, Australia
Hotel amenities
Crown Towers Resort
3.5 of 5 stars 188 Reviews
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188 reviews from our community

What travelers say about this hotel
  • Bedroom apartment(28)
  • Thai restaurant(24)
  • Indoor pool(12)
  • Pirate ship(11)
  • Friendly and helpful(7)
  • Reception staff(7)
  • Very spacious(7)
  • Ocean views(6)
  • Very good(4)
  • Full kitchen(4)
Traveler rating
    57
    59
    26
    20
    26
Only show reviews for Family (117) | Couples (21) | Business (5)
Date Rating
Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 23, 2012 NEW
1
person found this review helpful

After Our recent stay here We were shocked to find out that you have only one towel per person unless you stay more than 8 days or want to pay $5.50 This also includeds NO NEW SHEETS ETC. We stayed 4 days! We also noticed alot of if you dont do this or do that you will be charged. We... More

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Perth, Australia
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 12, 2012
1
person found this review helpful

The hotel gave a great first impression with a granduous foyer, restuarants and nice pool area, but the room we stayed in was rundown, dirty and in a state of disrepair. Curtains falling apart, mould in bathrooms, dirty floors and dirty furniture. One of the televisions wasn't working and the other needed me to 'tweak' it to make it work.... More

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See 4 more reviews by PuppetPower for Surfers Paradise
MantraCrownTowers, Manager at Crown Towers Resort, responded to this review
May 23, 2012

Thank you for taking the time to provide feedback regarding your recent experience at Mantra Crown Towers, it was positive to read that you were impressed by the resort lobby and facilities. We certainly apologise for the bad experience in relation to the cleanliness of your apartment and I have taken action with the responsible team members. As fully self... More

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Sydney, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 10, 2012
1
person found this review helpful

In January our family booked our holiday and after much anticipation for a well desired break (the first in years), I began reading reviews on various websites, and i began to become nervous.... We arrived in Early May and I have to say a lot of the negetive comments were unfortunately true. From an outside perspective the salt water lagoon... More

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MantraCrownTowers, Manager at Crown Towers Resort, responded to this review
May 16, 2012

Thankyou for taking the time to provide feedback on your recent stay, it was disappointing to read that we didn’t meet your expectations. In relation to the pool area we do comply with all health and safety government standards by conducting water quality checks 3 times daily and as advertised our indoor pool is the only one that is heated.... More

Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed May 4, 2012
1
person found this review helpful

When you spend the kind of money they charge for a 2 bedroom room at this hotel and they claim to be 4 1/2 stars you expect absolute comfort. As soon as we got to our room we wanted to check out and stay elsewhere. The disgustingness of the room was horrible. The couches were so stained and dirty that... More

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MantraCrownTowers, Manager at Crown Towers Resort, responded to this review
May 16, 2012

Thank you for taking the time to pass on your concerns both directly and on Trip Advisor. As per our off line communications please don’t hesitate to contact us directly should you wish to further discuss your experience at Crown Towers Resort. More

Sydney
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 3, 2012

My wife & I stayed at Crown Towers Resort for 7 nights back in Feb '12, we both thoroughly enjoyed our stay. As we arrived & walked into the foyer area, the word that came to my mind was "breathtaking". We found the accomodation was of a high standard & we especially enjoyed the lagoon pool area. We also thought... More

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MantraCrownTowers, Manager at Crown Towers Resort, responded to this review
May 11, 2012

We appreciate you taking the time to provide us with feedback about your stay here with us at Crown Towers Resort. We could not be happier that you enjoyed your stay with us and we certainly look forward to your return. It’s lovely to hear guests taking full advantage of our resort facilities and we hope our ‘breathtaking’ entrance made... More

Wellington
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 2, 2012
1
person found this review helpful

I have written a review on Mantra Crown Towers once before and here I am again - it was just as amazingly fantastic as last time. The apt, the view, the service (especially Tammy at Reception is just marvellous!!) and everything else. THE. BEST. FAMILY. RESORT!! Something for everyone and our son loved the pools and we enjoyed the close... More

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MantraCrownTowers, Manager at Crown Towers Resort, responded to this review
May 11, 2012

Dear Johanna and Stephen, thank you for taking the time to post such a wonderful review. As we pride ourselves on our service and being a great family resort it is very gratifying to hear your comments. We love welcoming back return guests as they are a strong indication for our team that we are providing a great service which... More

Canberra, Australia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 30, 2012
3
people found this review helpful

My family (wife and 2 daughters) just returned from Crown Towers and we had a fantastic holiday for 7 nights. After reading many reviews I was a little worried about the state of accommodation, but on arrival I was more than pleasantly surprised. The room was excellent, recently refurbished, large TV, very clean, spacious, comfortable beds, good quality appliances and... More

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MantraCrownTowers, Manager at Crown Towers Resort, responded to this review
May 11, 2012

Thank you for providing such positive feedback on your recent stay with us. We are pleased you gave us the opportunity to welcome you to our Resort and show you our true hospitality and that any prior concerns you had were alleviated. We are privileged to have such wonderful facilities and are glad that you enjoyed these aspects of your... More

Bacchus Marsh, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 24, 2012
2
people found this review helpful

Don't say here Plus great Thai restaurant and great cafe area ( u don't need to stay there to use these) Great pool area for the kids BUT Rooms are filthy we got moved as I couldn't stand the chuck stains in the first room nor the smell (worst I have ever seen) to a second room that was better... More

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MantraCrownTowers, Manager at Crown Towers Resort, responded to this review
May 11, 2012

Many thanks for taking the time to post a review on your recent stay with us. We sincerely regret that the cleanliness was not up to our usual standard and please be rest assured that we have shared your comments and concerns with our Housekeeping staff. We are disappointed that we did not meet your expectations and can only apologise... More

Perth
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 23, 2012
1
person found this review helpful

We just spent 9 nights here in a 3 bedroom apartment. The apartment itself was very spacious and well appointed, but a bit tired. The laundry was smelly due to lack of ventilation. Our 4 boys loved the pool area, which was a real highlight. Both the indoor and outdoor pools are great for kids. The gym was also good.... More

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MantraCrownTowers, Manager at Crown Towers Resort, responded to this review
May 9, 2012

Many thanks for the comments on your recent stay at Crown Towers Resort. Another fantastic review on our lagoon pool area which is great to see, the lagoon pool area really is a highlight of our property and I’m glad your family were able to enjoy. As you have also mentioned our location is perfect for what ever your needs... More

Auckland
Top Contributor
52 reviews 52 reviews
Reviews in 14 cities Reviews in 14 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed April 19, 2012
4
people found this review helpful

My wife and I spent 7 nights here in April, and then 3 at Breakfree Peninsula, which gave us an interesting perspective on what these places offer, especially considering what other reviewers are saying about these places individually. Getting Crown Towers on a stay-7-pay-for-5 deal made this excellent value for money. Hence, while I feel an accurate rating would be... More

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See 11 more reviews by coralkiwi for Surfers Paradise
MantraCrownTowers, Manager at Crown Towers Resort, responded to this review
May 9, 2012

Thankyou for taking the time to post such a detailed review on Trip Advisor. I was very pleased to read your comments relating to the resort style atmosphere we provide here at Crown Towers. Our property is truly unique and this is certainly one of the reasons our guests return time after time. Our front desk team are also extremely... More

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Additional Information about Crown Towers Resort

  • Crown Hotel Surfers Paradise
  • Crown Resort All Inclusive
Address: 5-19 Palm Avenue, Surfers Paradise, Queensland 4217, Australia
Price Range: $$

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Crown Towers Resort
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