Paid 200 for a 2 nights stay, they don't have a 24 hour reception at the time and by the time i get to Surfer's paradise, their reception is closing. I called beforehand to make sure they don't cancel me. The lady behind the reception is rushing to get home so she instructed a very complicated task about getting the... More

From start to finish this was the worst experience I have had with any hotel or resort. For $120 a night we could have stayed at one of many cheap resorts in Surfers Paradise and we deeply regretted this choice. We arrived at 11am and we knew we were too early to checkin so we left the cars there and... More

The hotel was filthy, the rooms were filthy and they smelt. My only regret iwa not leaving and checking in to one of the much nicer looking places around. Using the lift is quite an experience (if you like that "hmm think I'm going to die in this lift" experience). If you want to iron clothes you have to go... More

This had to be the most disgusting place my friend and I have ever stayed at! Rudest customer service. We had arrived early, around 11am, check-in time was 2pm. They told us no rooms were ready as it needed to be cleaned which would've been fine if he didn't use attitude. I asked him if we could hang out by... More

We arrived at 2 o'clock which is check in time after travelling 10 hours from sydney and were treated horribly by the staff. The two receptionists simply ignored us for about 5 minutes while they talked to eachother and typed a few things into their computers. We the woman finally acknowledged us she looked up giving us a dirty look... More

This hotel is disgusting. Upon arrival we were told our room was not ready and we simply just had to wait, 3 hours later we were able to check it and were given no apology. We were also under the impression that bond was $100 as stated on our payment receipt but when we checked it it was $400. The... More

The second day we get there the 2nd elevator becomes out of order and it would literally take you 30 minutes to wait for it. We were lucky to be on a lower floor and were able to use the stairs. Third day the spa goes out of order. No washing machine. You have to pay to clean your cloths.... More

Yes it needs some work done. New curtains, oven and furniture, etc but it is cheap and the views are fantastic. The location is also great just a 10min walk to Cavill. There is also a lifesaver tower directly across the road so you don't have to walk far to swim between the flags. I do wish they would spend... More

First experience in this Hotel, and would not return, I would say the description pictures were edited and nothing like the actual place, rooms old, dirty and possible safety hazards in areas. The lift took forever and i considered it not to be safe and god knows how many years old it is.The sauna & spa were both out of... More