mould in the roof of the bathoom , shower leeked and just nothing like the photos. more
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altho pre booked n double chekd arrangements, was uninformed on "hidden costs" n was even chastised about banging around my room at 6 am wen the noise actually was their own bins being emptied under windows..(without apology 2 me after realising her oops.lol.) felt slightly uncomfortable n unwelcome during my 5 day stay......... my review is a thumbs down, cheap...truly... more
I apologize for what happened in the past, however as of 1 December 2009 Club Surfers has been under new management, cleaners and maintenance staff.
My mother brought vouchers from a holiday club and from the photos in the brochure provided thought this would be a good place to have their yearly holiday, this year with my Grandmother coming too. The photos must have been airbrushed as they did not resemble the room we were in, probably even when the place was brand new. My... more
1- Club Surfers is not responsible for photos used by 3rd parties and will most definitely be investigating these claims. 2- We are located on the Gold Coast Highway which is clearly advertised on any website which features Club Surfers so I'm not sure what they were expecting. 3- Even though we are a 2 1/2 star self rated property...
I stayed here for 5 nights, we had looked at the brochures and checked the place on the internet and it seemed that it would have been quite a nice place to stay. WRONG!!!! We stayed on the top floor, and as we walked up the stairs we could smell urine and there was a bit of a wet patch... more
I apologize for what happened in the past, however as of 1 December 2009 Club Surfers has been under new management, cleaners and maintenance staff.
it was the worst place the beds were old and soft they had ditches in them the lounge had a great whole where you sat so you couldnt sit on it the shower was so small you could hardly fit in it the hot water ran out as soon as you turned it on within 1 minute (try and bath... more
The guest complained about the bed being old and soft with ditches. Firstly no matter where you stay in the world it's a little hard to rectify an issue if it isn't brought to staffs attention immediately rather than a week later. Yes, I can imagine the hot water running out after trying to bath 4 people one after another....
Never in a million years would i expect the type of rudeness we experienced from a manager of a company. The old bat could not have been more unpleasant and we hadnt even checked in yet! The rooms were very basic and wrere quite dirty. I have experienced nicer rooms in HOSTELS in Europe! I would never recommend anyone stay... more
I apologize for what happened in the past, however as of 1 December 2009 Club Surfers has been under new management, cleaners and maintenance staff.
We booked our accommodation thru the hotel vouchers and were disgusted with club surfers. Yes it is basic accommodation - but it was filthy. There was mould and dirt in the rooms and on the pillows. The manager was the rudest person we have ever met and we travel alot. After complaining about the dirtiness of the pillows and asking... more
I apologize for what happened in the past, however as of 1 December 2009 Club Surfers has been under new management, cleaners and maintenance staff.
We have stayed in some lovely hotels for similar prices to this. This property does not resemble the photos in brochures, in fact a member of staff told us they were taken years ago! From the outside it appears ok, but when you get in the rooms they are not welcoming at all. The kitchen units were old and damaged... more
I apologize for what happened in the past, however as of 1 December 2009 Club Surfers has been under new management, cleaners and maintenance staff.
excellent place to stay it was above avarege for my and my patner as it was budget accomodation but the amenties were great for what you got at the end of the day your sightseeing and just want a nice comfortable place to relax and go to sleep. Staff were great and more than happy to help us out. it... more
Good Clean Accomodation - Centrally located on Gold Coast Highway - All necessary facilities including air conditioning and washing machine / dryer - seemed to be on lots of bus routes - I was located near back of property (I guess could be problem with traffic noise if you were nearer the road) - Could sleep couple and one more... more
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