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All 75 Surfers Paradise hotels

Australis Sovereign Hotel

4.0 of 5 Hotel   |   138 Ferny Avenue, Surfers Paradise, Queensland 4217, Australia
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A recent review
4 of 5 stars reviewed 1 week ago
Nicky L Lennox Head, Australia
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302 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Lennox Head, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Booked a twin room and was upgraded to a one bedroom unit with a queen bed. We got a deal online for free valet parking - it was great and no hassal. the car was there waiting when we checked out. The apartment was spacious - a little dark in the kitchen. Bathroom was HUGE. Clean, tidy and very comfortable.... More

Was this review helpful? Yes
manager_sovereign, Front Office Manager at Australis Sovereign Hotel, responded to this review

Dear Guest, Thank you for your feedback on your stay at Australis Sovereign Hotel. We are so glad we meet your needs and that you had a great stay. We look forward to welcoming you back soon. Kind regards, Rachel Condell More

Auckland
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Just had an enjoyable week in this hotel . I found the reception staff very helpful offering advice and booking transfers for us. The room wa spacious, tastfully furnished. We didnt have our room serviced and would have liked more than one towel for the week, although im sure if I'd asked I could have had one. Only used the... More

Was this review helpful? Yes
manager_sovereign, Front Office Manager at Australis Sovereign Hotel, responded to this review

Dear Guest, Thank you for your review of Australis Sovereign Hotel. We are happy to read that you found our reception staff very helpful. Please do not hesitate to request additional linen on your next stay. Kind regards, Rachel Condell More

Melbourne, Australia
Top Contributor
53 reviews 53 reviews
30 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed 2 nights, avoiding a much dearer stay at the next door Marriott The suite was clean , and sufficient. Bed smallish but comfortable. Good shower. Basic kitchenette Breakfast was fair. Gym was very basic with broken equipment - no free weights. Games room for the kids. Sauna had large hole under door. Wifi was not... More

Was this review helpful? Yes 1
manager_sovereign, Front Office Manager at Australis Sovereign Hotel, responded to this review

Dear Guest, Thank you for your comments regarding your stay at the hotel. We are delighted to hear you had an enjoyable stay. We look forward to welcoming you back. Kind regards, Rachel Condell More

Gladstone, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

We were booked into this hotel by our event coordinator for our hens weekend. Service at the reception desk was very poor. They expected us to pay 2 x $200 bond for 2 rooms that were booked for the same group. I had to stand there and argue for 10 minutes until the receptionist finally looked up the booking and... More

Was this review helpful? Yes 1
manager_sovereign, Manager at Australis Sovereign Hotel, responded to this review

Dear Guest, Thank you for taking the time to provide your feedback on Australis Sovereign Hotel. I was most disappointed to read that you had not enjoyed your stay as much as we would have liked you to. I will be discussing all of your comments with all departments and we will be thoroughly investigating your concerns. With regards to... More

Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 9, 2014

Last minute on a Saturday arvo we decided to go down the coast, Australis has a spa room available for a good price so we booked it! We had nice views and the room was nice :) Great score for a last minute room! Would stay here again :)

Was this review helpful? Yes 2
manager_sovereign, Manager at Australis Sovereign Hotel, responded to this review

Dear Guest, Thank you for your feedback on your stay at Australis Sovereign Hotel and we are so happy to hear you had a great stay! Please do not hesitate to contact the hotel direct on 07 5579 3888 for any last minute deals in the future. Kind regards, Rachel Condell. More

Brisbane, Australia
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 2, 2014 via mobile

We checked in on a Friday night for our weekend stay and were a bit surprised that parking was by valet service only. However it worked okay, and there was no delay in getting our car when we needed it the next day (though if you decide to park in the street nearby you can avoid the $15 valet parking... More

Was this review helpful? Yes 3
manager_sovereign, Manager at Australis Sovereign Hotel, responded to this review

Dear Guest, Thank you for your comments regarding your stay at Australis Sovereign Hotel. We are delighted to hear you enjoyed your stay. Hope to see you soon. Kind regards, Rachel Condell. More

Auckland Region, New Zealand
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 25, 2014

We arrived to the hotel, we were greeted well. We went up to our room, the room smelt of fish (a previous guest obviously had fish in the fridge). The essential room keeping amenities were not 100%, missing a cup and glass. Walking out on the balcony a dried palm tree branch was very close to the fire lights that... More

Was this review helpful? Yes 2
manager_sovereign, Manager at Australis Sovereign Hotel, responded to this review

Dear Guest, Thank you for taking to provide your feedback in relation to your stay at Australis Sovereign Hotel. It is guest participation such as yours that enormously assists the hotel in controlling service standards to ensure all our guests experience our very high standards. I was most disappointed to read that you had not enjoyed your stay as much... More

Melbourne
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 23, 2014

My husband and I stayed here. You could tell all the staff were unhappy working there. Front desk staff were friendly but no one else. They wanted to charge $4 room service delivery fee. There was a cockroach in our room. The fridge in our room fell and our bottle of sparkling wine fell and broke. They cleaned up but... More

Was this review helpful? Yes 1
manager_sovereign, Manager at Australis Sovereign Hotel, responded to this review

Dear Guest, Thank you for taking to provide your feedback in relation to your stay at Australis Sovereign Hotel. It is guest participation such as yours that enormously assists the hotel in controlling service standards to ensure all our guests experience our very high standards. I was most disappointed to read that you had not enjoyed your stay as much... More

Melbourne, Australia
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 20, 2014 via mobile

Booked a 2 bedroom apartment for a week with my teenage daughters. The set up was perfect for us. Rooms 628-629. Sixth floor. We were a bit confused when we first walked in through the "airlock" as only one door. Then it split into to separate rooms. Both with their own doors. Room 1 was the main room with double... More

Was this review helpful? Yes
manager_sovereign, Manager at Australis Sovereign Hotel, responded to this review

Dear Guest, Thank you for taking the time to provide us with your detailed feedback, and it is great to hear that you enjoyed your stay with us. At Australis Sovereign Hotel we pride ourselves on providing excellence in customer service, and great value for money. I have passed on your feedback to the staff involved and it is a... More

Wellington, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 19, 2014

We stayed 5 nights and when first walking in my husband was shocked at what we got for our money. It was tidy when we entered. We were 3rd floor South Tower and the view was great. Elevators were quiet and fast, to the point were you never felt any movement. There was a few iron marks on the carpet,... More

Was this review helpful? Yes
manager_sovereign, Manager at Australis Sovereign Hotel, responded to this review

Dear Guest, We are very happy to hear you enjoyed your stay at Australis Sovereign Hotel. Thank you for providing your feedback and we look forward to seeing again soon. Kind regards, Rachel Condell More

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Additional Information about Australis Sovereign Hotel

Also Known As:
Australis Sovereign Surfers Paradise
Surfers Paradise Australis Sovereign
Australis Sovereign Hotel Gold Coast/Surfers Paradise
Address: 138 Ferny Avenue, Surfers Paradise, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Luxury Hotel in Surfers Paradise
#45 Business Hotel in Surfers Paradise
Price Range (Based on Average Rates): $
Hotel Class:4 star — Australis Sovereign Hotel 4*
Official Description (provided by the hotel):
The Gold Coast is a vibrant destination with endless sandy beaches located only 50 minutes drive south of Brisbane. The area offers sensational shopping, restaurants, nightlife, adventure parks and water based activities.Australis Sovereign is located minutes away from the beach and the buzzing town centre. For the outdoor and golf enthusiasts, the scenic hinterland and premier golf courses are close by. Australis Sovereign provides the perfect place to simply arrive, relax and unwind in a resort environment, whilst enjoying the excitement of the Gold Coast at your doorstep.Flavours Brasserie flows onto the terrace overlooking the pool area, creating a great atmosphere for breakfast, lunch and dinner. You can also enjoy an alfresco style lunch at The Pool Terrace or choose to dine in the comfort of your room with room service available 24 hours a day.Visit the tour desk to ensure you have all the information available to introduce you to the many delights the Gold Coast has to offer. ... more   less 
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