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Alpha Sovereign Hotel

138 Ferny Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Australis Sovereign Hotel)
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1 room 1 adult
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699 Reviews from our TripAdvisor Community

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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW via mobile

Upon our arrival we were informed that our room didn't have a double/queen bed in it, it had 2 single beds that they pushed together, When we first walked into our room it smelt stale like it had not been open in months, when I flushed the toilet the tank kept filling up because the tank was broken so I... More 

Helpful?
2 Thank Jesse A
manager_sovereign, Front Office Manager at Alpha Sovereign Hotel, responded to this review

Dear Guest, Thank you for your comments regarding your stay at Alpha Sovereign Hotel. We appreciate all feedback and I can assure you all feedback is taken very seriously and we are constantly working to improve our hotel. Kind regards, Alpha Sovereign Hotel More 

Blue Haven, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

This is a terrible, Terrible hotel. We had a Small room, the toilet ran (hotel staff didn't care), hairdryer didn't work, staff didn't clean our room very well Never coming back ever again. If you're going to the Gold Coast stay somewhere else.

Helpful?
1 Thank sammypoo92
manager_sovereign, Front Office Manager at Alpha Sovereign Hotel, responded to this review

Dear Guest, We appreciate you taking the time to provide your valuable feedback. It is guest participation such as yours that enormously assists the hotel in controlling service standards to ensure all our guests experience our very high standards. Once again thank you for taking the time to provide us with your feedback and I can assure you all feedback... More 

Travelers are raving about these Surfers Paradise hotels

Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

I find this hotel and staff Excellent! The service was first class very helpful, willing to listen and give the best advice possible. Hotel very nice,.. Location near beautiful beach and centre of surfers paradise. 100% recommend anyone to stay here.

Review collected in partnership with statravel.com

Helpful?
Thank Michael K
manager_sovereign, Front Office Manager at Alpha Sovereign Hotel, responded to this review

Dear Guest, Thank you for your feedback. I am pleased to hear you enjoyed your stay and found our staff helpful, I’ll be sure to pass this on. Thank you. More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Hotel was nice, Staff were rude and did not tell me my hotel room or number, I had to line up again for 10mins just to find out where to go, There was a nice man tho who showed us where the spa and games was. Did not like the cane furniture but the room was huge. And still not... More 

Helpful?
1 Thank Sheena K
manager_sovereign, Front Office Manager at Alpha Sovereign Hotel, responded to this review

Dear Guest, Thank you for taking the time to provide the hotel with your feedback - it is much appreciated. We value all feedback provided and take on board all of your comments. More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Spent a short 4 day gold coast holiday here. Rooms are big, nice and spacious our 1 bedroom had kitchenette and lounge room. Nice pool and spa area. Rooms are run down though and showing age, also in need a serious clean(dirty light switches, solid dust build up in corners). Staff are helpful and friendly, the rest of the facilities... More 

Helpful?
1 Thank Sean M
manager_sovereign, Front Office Manager at Alpha Sovereign Hotel, responded to this review

Dear Guest, Thank you for taking the time to provide the hotel with your feedback - it is much appreciated. Kind regards, Alpha Sovereign Hotel More 

Chelmsford Essex
Level Contributor
88 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The valet parking worked well for us. We had a suite here and it was large, well appointed and clean. The lobby area is the only place to get internet access therefore it was full of people on their devices. The reception staff were friendly and helpful. The pool area is well maintained but suffers from being surrounded by high... More 

Helpful?
1 Thank theoldone
manager_sovereign, Front Office Manager at Alpha Sovereign Hotel, responded to this review

Dear Guest, Thank you for your review of Alpha Sovereign Hotel. We hope that you return again soon. Kind regards, Alpha Sovereign Hotel More 

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

A lovely little place, rooms are huge with everything you will ever need! Staff are polite and helpful. Location is perfect for an evening stroll down the beachfront to the restaurants, and there is a bus stop just up the road to get you to the parks. Only thing I'd say is that the rooms could do with a touch... More 

Helpful?
1 Thank Carl P
manager_sovereign, Front Office Manager at Alpha Sovereign Hotel, responded to this review

Dear Guest, Thank you for your feedback. I am pleased to hear you enjoyed your stay and found our staff helpful, I’ll be sure to pass this on. Thank you. More 

Sydney, Australia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I booked this on price - with points & promo through Hotel Club cost just under $600 for 7 nights and the fact that it was supposed to have free wifi in the room. When we walked into the room, it stank. The lounge room had dated cane furniture, small tv. The bathroom had mouldy grouting. Then we couldn't get... More 

Helpful?
1 Thank RoseS664
Brisbane, Australia
Level Contributor
79 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed January 7, 2016 via mobile

Although we enjoyed our stay, there were a few short comings. The room needed a refurbish and their valet parking leaves much to be desired. With very limited space at the reception desk, expect long delays! The pluses? Great location away from the busyness of Surfers, well maintained pool and surrounds and an on site cafe/restaurant that offers a variety... More 

Helpful?
1 Thank SteveRhon
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