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Paradise Island Resort

Hotel website
1 Paradise Island, Surfers Paradise, Queensland 4217, Australia
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Paradise Island Resort
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33 Reviews from our TripAdvisor Community

Traveler rating
    7
    9
    3
    5
    9
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10
Solo
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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    (33)
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    (14)
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    (17)
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Greater Melbourne, Australia
Level Contributor
5 reviews
4 of 5 stars Reviewed today NEW

This resort has all of the basic requirements for a great holiday for 2-4 people. Apartments are designed for 2 but there is provision for an additional room next to most apartments so that 4 people can sleep in adjoining apartments, Amenities and furnishings were modern. Great view of the river and the surfers lights.

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Singapore
Level Contributor
52 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Good: Location is good. Located in a small somewhat isolated area and within a 7 min walk to Surfers paradise G link station. There are also malls, supermarket, convenience stalls within the area. Amenities: It encompasses full service apartment facilities; with a pool and gym to boot. Room amenities include washing machine/dryers, microwave, utensils, cooking plate etc. Bed is... More 

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1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

I recently stayed at the Paradise Island Resort with my Husband and 5 year old Daughter for a long weekend and must say could not be more happy! Regardless of other negative reviews Paradise Island has a lovely and professional atmosphere as well as being clean, friendly and very welcoming. The ladies on reception are beyond helpful and welcoming and... More 

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Darwin, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 21, 2015

Stayed with some friends in early April, the resort was great ! friendly staff on check in who helped us with tickets and wheres good to check out. the room was nice, shame that the restaurant was closed because of clive palmer, the pool and spa were amazing. Definitely will be back to this resort, so close to everything and... More 

Was this review helpful? Yes 1
ManagementP_IResort, General Manager at Paradise Island Resort, responded to this review

Hi Sophie, We're so glad you and your friends enjoyed your stay with us, and that you have taken the time to report back to us. As a Manager, it's great to get such positive feedback about our reception staff. I also think they're doing an awesome job. We're working on re-opening the restaurant, hopefully next time you're back we'll... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 18, 2015

Thank you for another wonderful stay. Couldn't believe it was the same place when we walked in - refurbished rooms are looking great. This resort has an excellent location, walking distance to Surfers Paradise but surrounded by peaceful waterways and private gardens. Great to see the new managers giving the building the TLC it needs. Customer service couldn't be faulted.... More 

Was this review helpful? Yes 1
ManagementP_IResort, General Manager at Paradise Island Resort, responded to this review

What a great review. Thanks Zoe. We really have been working hard since mid-December to improve the quality of stay for our guests, and feedback like yours makes it all worthwhile. We've come a long way in a short space of time. The general look and feel of the Resort has improved dramatically (and will look even better after the... More 

Toronto, Canada
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed April 14, 2015 via mobile

we loved the location of the resort. It was right near Surfers which was nice and parking was included which help keep expenses down for us Upon arrival we checked in and got a room that had not been cleaned what so ever. We luckily got another room (the lady at the front was. Wry good about it) but it... More 

Was this review helpful? Yes 2
ManagementP_IResort, General Manager at Paradise Island Resort, responded to this review

Hi Caity, Thank you for your feedback. Our location and our free parking are two great features of our Resort. Thanks for pointing that out. I'm sorry the rest of your stay was not up to your expectations. We have been working very hard to improve the Resort since the change of management in December, but these things do take... More 

Albion Park, Australia
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 3, 2015

This hotel is in a brilliant position...I loved sitting on the verandah every afternoon after a long day at nursing school....the price was exellent...the room was nice....the pool area is beautiful and this place is very quiet...nice and peaceful...I stayed for 2 weeks and the only thing negative I have to say is that there was no house keeping in... More 

Was this review helpful? Yes 6
ManagementP_IResort, General Manager at Paradise Island Resort, responded to this review

Hi jaknamaste, Thank you for taking the time to write such a great review of our Resort. We do have some great features which you've highlighted, including our location and our awesome swimming pool. It is very peaceful laying by the pool. We also have a gym with sauna, a spa, tennis court and free secure parking. Hopefully soon we'll... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 1, 2015

Getting a good room here is a lottery. Even the manager agrees some rooms are worse than others. Don't bother about trying to sleep in on your holiday, these guys fire up the vacuum cleaners in the early hours of the morning right outside your door...once again don't complain because the manager really doesnt care...stay away

Was this review helpful? Yes 4

Travelers are raving about these Surfers Paradise hotels

Barellan Point
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed March 30, 2015 via mobile

the view was obviously just of the other high rises, the amenities weren't that wonderful. Staff were a run around would never give you a straight answer and they took 3 weeks to refund my deposit. But it's all in the price you pay.

Was this review helpful? Yes 1
ManagementP_IResort, General Manager at Paradise Island Resort, responded to this review

Hi Lachlan, Thank you for taking the time to review our Resort, although I notice you stayed at the Resort almost a year ago. A lot has changed around here in a year. The Resort is under new management and looks and feels a lot different than it did back then. We have been working very hard upgrading rooms, providing... More 

Auckland Region, New Zealand
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed March 29, 2015

we stayed here for 3 nights early march, we were a bit worried after reading previous reviews. my husband had stayed here on a previous occassion. we arrived very early and left our bags planning to return at check in time which was 2pm we checked in later at 2pm and were greeted by a young lady who was very... More 

Was this review helpful? Yes 2
ManagementP_IResort, General Manager at Paradise Island Resort, responded to this review

Hi Brettnsue, Thanks for taking the time to review your stay at the hotel. Yes, we've had a few reviews in the past which are less than satisfactory, but you're right, we are working very hard to turn things around. I'm glad we exceeded your expectations. Some of the rooms are a little tired, but we make sure they are... More 

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