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BreakFree Cosmopolitan

3142 Surfers Paradise Blvd, Surfers Paradise, Queensland 4217, Australia
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BreakFree Cosmopolitan
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BreakFree Cosmopolitan
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116 reviews from our community

Traveler rating
    24
    48
    13
    12
    19
See reviews for
20
46
4
2
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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  • French first
  • Japanese first
  • Portuguese first
  • Any
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    (28)
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    (26)
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Auckland, New Zealand
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

we enjoyed our 1 week stay it is in the heart of surfers and not noisey the apartment is nice on 2nd floor over looking street swimming pool and spa staff are only to happy to arrange tours etc also in unit washing machine dishwasher clothes dryer ironing board microwave foxtel [tv]

Was this review helpful? Yes
Brandon P, General Manager at BreakFree Cosmopolitan, responded to this review

Dear IAN19421313 Thank you for your recent review on our trip advisor site from your recent holiday at our resort. I am delighted to read your awesome getaway that was made great by the self-contained nature of our apartments and our fantastic facilities such as our pool and spa. Thank you once again for your review and we look forward... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

My family and I thouroughly enjoyed our stay at the Cosmopolitan. The apartments were clean, and felt very homely. Service by the staff was extremely friendly and kind. The pool and spa were great and my kids absolutely loved staying here. I will definitely be returning at the end of the year. What great value for money.

Was this review helpful? Yes
Brandon P, General Manager at BreakFree Cosmopolitan, responded to this review

Dear SheryneSI Thank you for your recent review of your stay at the BreakFree Cosmopolitan on our Trip Advisor Site. I was pleaseure to read your amazing stay at our resort and even more pleasing to read that you found the staff helpful. Whilst it is the foundatino of resorts to provide helpful and friendly service it is always great... More 

Melbourne, Australia
1 review
5 of 5 stars Reviewed 5 days ago NEW

This was our second stay at the cosmopolitan and booked our next one ,our appartment was clean and comfortable in the heart of surfers,public transport at the front door whenever we passed reception we always got a wave and a friendly smile,used the pool and spa every day,would reccomend anyone looking for cheap clean accomodation to try ,we are going... More 

Was this review helpful? Yes
Brandon P, General Manager at BreakFree Cosmopolitan, responded to this review

Dear Ria K, Fantastic to hear we have another very happy return guest. This really means so much to all of us here at the BreakFree Cosmopolitan and we most certainly look forward to the opportunity to welcome you. We of course are equally pleased to know you found both our building perfectly located within the heart of Surfers Paradise,... More 

Melbourne, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We found accomm. lacking in cleanliness, looking forward to what we had seen, only to find in real life a let down. No housekeeping done only by ourselves, supposed to use 1 towel for each for a week, and to read if we had stayed 8 we would have then received sheets and towels. We came to the assumption that... More 

Was this review helpful? Yes 1
Brandon P, General Manager at BreakFree Cosmopolitan, responded to this review

Dear Carol W, Thank you for taking the time to provide feedback on your recent stay. I am sorry you were disappointed with some aspects of your stay. We have taken on board your comments and will address the issues accordingly. I would appreciate your next visit to the property that you email me directly so that I can organise... More 

Hobart, Australia
Top Contributor
67 reviews 67 reviews
20 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

this hotel is in the perfect location. check in was slow as the lady at reception was being quite rude to some young couples booking in. she just looked at me as i struggled getting suitcases and a pram in the door. then a man came out and was very polite and booked me in quickly and helped me out... More 

Was this review helpful? Yes
Brandon P, General Manager at BreakFree Cosmopolitan, responded to this review

Dear Tanya703, Thank you so much for posting a review after your stay at the BreakFree Cosmopolitan Resort. I do however offer our sincere apologies regarding your experience you encountered at reception on your check in procedure and cleaning standard in your apartment; this is very concerning and I have already taken the liberty of following this up with front... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

The pictures on the internet were defiantly not what we walked into! The room was very shabby the paint work on the walls is what I would describe as stale and old. The description on the internet said the room included foxtel, there was only a couple of Channel's and they weren't even worth watching as the signal were that... More 

Was this review helpful? Yes 1
Brandon P, General Manager at BreakFree Cosmopolitan, responded to this review

Dear Tiffany_Damien, Thank you for taking the time to provide feedback regarding your stay at the BreakFree Cosmopolitan Resort. I am very sorry to read that you have felt mislead in your room pictures at the website. I am unsure whether you have seen our website or a booking agent. The poor siginal in Foxtel channel was due to connected... More 

Christchurch, New Zealand
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Hotel is old, noisy, old equipments, dated furniture... But i would say its good value for money... If you are very picky do not stay here... Me and my wife had a great time here... There is one roof top spa n sauna..great location... And swimming pool at ground floor... Very tidy condition... Free car parking.. Very secure n safe...... More 

Was this review helpful? Yes
Brandon P, General Manager at BreakFree Cosmopolitan, responded to this review

Dear Avi M, Thank you for taking the time to review the BreakFree Cosmopolitan Resort after your stay. We thank you for your feedback in relation to the location, facilities and pools, pleased you enjoyed them. Please note that we are currently working with all owners within the scheme to upgrade and refurbish in the coming months to ensure all... More 

Adelaide, Australia
1 review
3 of 5 stars Reviewed 3 weeks ago

Arrived after hours and was not impressed after I had to read out my credit card details over the intercom as there were many people walking past and anyone could've heard. The room wasn't very clean with the kitchen and utensils being the worst. The stove and frypans were in terrible condition, made cooking very difficult. After the first day... More 

Was this review helpful? Yes
Brandon P, General Manager at BreakFree Cosmopolitan, responded to this review

Dear Rebecca M, Thank you for your contribution towards our Trip Advisor Review Site concerning your recent stay at our resort. We are reviewing our late check in procedure and kitchen equipements, which has been prompted by feedback such as you have given. We are currently working with O'Brien to rectify the window water ingress issues, under processing the FOXTEL... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 6, 2015

-convient location, close to shops, pubic transport, clubs and beach -staff were always polite and helpful -kitchen was efficient and comfortable, Yet the oven caused issues and would not recommend using it -had no air con but the fans were sufficient -recreational facilities incredibly well kept and enjoyable -bathroom and bedroom facilities spacious and nice

Was this review helpful? Yes 1
Brandon P, General Manager at BreakFree Cosmopolitan, responded to this review

Dear chelsead1, Thank you for your recent review of your stay at BreakFree Cosmopolitan on our Trip Advisor site. I was pleased to read of your amazing stay at our Resort and even more pleasing to read that you found the staff helpful. Whilst it is the foundation of Resorts to provide helpful and frendly service it is always great... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 2, 2015

I have never stayed in a hotel where absolutely everything about it was disappointing (minus the location). The shower was mouldy upon arrival and when we asked for it to be cleaned they told us they would but never did. We were on the 7th floor and the noise from outside was absolutely horrific. We stayed for 5 nights and... More 

Was this review helpful? Yes 1
Brandon P, General Manager at BreakFree Cosmopolitan, responded to this review

Deaer mtr15, Thank you for recent contribution toward our Trip Advisor Site, I was deeply disappointed by the feedback i have received regarding the unit in which you stayed and would like to sincerely apologies for the condition of the apartment. Cleanliness in all areas of our units is one of the basics and it is disappointing we did not... More 

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