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Crowne Plaza Surfers Paradise

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2807 Gold Coast Hwy, Surfers Paradise, Queensland 4217, Australia (Formerly Parkroyal)
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Crowne Plaza Surfers Paradise
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691 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Petaling Jaya, Malaysia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Love the service, the smiles and efficiency in many areas. Although it has been around for sometime...Rooms still looks up to date. Reception : 8/10 Concierge : 8/10 Promptness : 9/10 Upkeep : 9/10 Rooms : 8/10 Rooms are fairly large. However...the mattreses are a little on the soft side...but non-to worry about. Booked online and requested for a higher... More 

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Brisbane, Australia
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This property is starting to look a bit old. Its a nice enough place and represents good value for money but the rooms are dated. Avoid the revolving restaurant as it is overpriced for the quality of the food - much better spots down on cavil.

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Brisbane, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We had a short stay here for something different as we usually head north for weekends away. Our room was excellent with spa and good size bathroom. One night we had dinner at the Casino and the other in the revolving restaurant on top of the hotel. We had heard mixed reviews about the seafood buffet but besides the kilpatrick... More 

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Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Despite finding 2 hotels in Surfers Paradise there is one hotel in reality with 2 towers sharing one lobby. We originally bought mystery deals in Gold Tower - but after visiting room offered to us we made a decision to switch into older tower where finally after rejecting 2 rooms we were offered absolutely stunning room with 270 degree windows... More 

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Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

We had a lovely time. It is an older hotel but it's still beautiful. The room was very spacious and we had a great view. The Buffett breaks was yummy as well. We thought it was great and would happily return.

Was this review helpful? Yes 1
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We had a lovely room with a nice outlook, very clean and tidy, lovely room service breakfast, Hotel staffvery helpful and informative, lunch at attached tavern good value also. A very good location handy to everything!

Was this review helpful? Yes 1
Sunshine Coast, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed on one of the mid way floors. Good size room with a King Bed and ocean View. Modern, Clean, great bathroom with a spa bath. Very Quiet for such a big hotel. Food was great fro the buffet. Would gladly stay there again.

Was this review helpful? Yes 1
Adelaide, Australia
Level Contributor
117 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel, friendly check in - we had a superior king room ocean view (1806) and were very happy with it. Nice size room too, desk and table & chairs, quite clean (except they need a new vacuum cleaner), good amenities and mini bar selection. Tea and coffee included a hot chocolate which is rare. In room safe, slippers, good... More 

Was this review helpful? Yes 1
Sydney, Australia
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

Used this for a conference stay - had a good 2k walk to and from the conference at another hotel in Surfers. Beats seeing just the inside of a hotel. Good upgrade to a high floor ocean view room courtesy of IHG Rewards membership grade.

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Mumbai (Bombay), India
Level Contributor
80 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had a chance to stay at this hotel recently for 4 nights, chose this hotel after reading reviews at TripAdvisor. Located on the Gold Coast highway itself, just opposite a Tram station, it was away from the hustle bustle of Surfers Paradise but very close to the beach, just few minutes walking distance. Main Cavil Avenue is just 3 tram... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Surfers Paradise, responded to this review

Dear DC1977, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff, fitness center and the room. However, we’re sorry we fell below your expectation regarding the decor, bathroom condition and the balcony. We will address these concerns. I assure you... More 

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