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Crowne Plaza Surfers Paradise

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2807 Gold Coast Hwy, Surfers Paradise, Queensland 4217, Australia (Formerly Parkroyal)
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Crowne Plaza Surfers Paradise
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706 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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  • Italian first
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  • All months
    (706)
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    (190)
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Brisbane, Australia
Level Contributor
124 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed here with my husband while he was there for work so I can't comment on the reception or staff as I had no contact with them and can only comment on the room. I was very pleased to find lovely clean white sheets and towels when I arrived. This is always my number one priority when staying in... More 

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Melbourne, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

I travel frequently and have stayed in Crown hotels in Melbourne, Perth but crown plaza in Surfers Paradise was very budget kind of hotel. No slippers and bathrobes, very basic room. Concierge staff didn't know most of the stuff when we asked them about things we could do in Gold coast and Brisbane. I can't believe I spend that much... More 

Was this review helpful? Yes 2
Victoria T, Rooms Division Manager at Crowne Plaza Surfers Paradise, responded to this review

Dear julie s, Thank you for taking the time to post a review following your recent stay with us! It was really disappointing to read that your stay at our Crowne Plaza in Surfers Paradise did not meet your expectations. I have taken note of your concerns from your stay and will ensure a thorough follow-up is completed with our... More 

Auckland Region, New Zealand
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Not a modern hotel by any stretch of the imagination - quite dated decor - but our room was spacious and spotlessly clean, and the views were amazing. Somehow our travel dates had been registered incorrectly so we had no booking for that night, but the reception staff were very helpful and managed to find our group two adjacent rooms... More 

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Horsens, Denmark
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

A little to find, the GPS didn't know about latest road changes. free parking, very friendly service in the reception. got an upgrade and had a room at 18. floor. great view, not direct to the pacific, but OK. Great revolving at 26. floor, but very crowdy. more relaxed dining in the ground floor restaurant(and cheaper)

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Sydney, Australia
Level Contributor
42 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I have visited the Crowne every year for the last 5 years, my husband comes up to stay for business 3 to 4 times a year, he is a platinum IHG member, yet still when he books in, he is asked "is this your first visit with us"(seriously?). We questioned the young man on the desk, his response was it... More 

Was this review helpful? Yes 1
Bannockburn
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed in the main tower, 14th floor ocean balcony twin.PROS- Room was surprisingly spacious! Loved that. Bathroom was nice, with a corner tub and quality shower. I hate the shower-in-the-tub. Service was good. Tv had music videos YAY, beds were good, linens soft and clean. Fab view!! CONS- fridge seemed to be warm, broken adjustment knob. Had to get alot... More 

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Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Checked into a high floor double bed seaview room with a decent view of the lovely beach & surrounding landscape. Furniture is tired, cleanliness is average only. Two cushion covers were apparently not changed for sometime as they smelt horrible. Have to feedback to reception to have them changed. Found snacks & drinks in the room & fridge that do... More 

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

great place to stay our king room with sea view had 270 degree views of the gold coast loved every minute and the service could not be faulted and the convience of a tram stop outside the front door made anywhere in the gold coast very accesable

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New Delhi, India
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The Brand Crowne Plaza live up the expectations as always. Large Big rooms with all basic amenities along with the Staff which was very Helpful . The rooms were very clean so as the services were quick. The Beach was just 5 min walk on the back of the Hotel but it was far from the Main Beach where all... More 

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Sydney, Australia
Level Contributor
3,058 reviews
250 hotel reviews
common_n_hotel_reviews_1bd8 1,461 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If you use a cliché like this , it is best to deliver on it. It got off badly when I struggled over a couple of trips to get my bags inside. No sooner had I finished than the concierge who had been watching me said "can I help you" Just a "small thing" but it coloured my perceptions. Chris... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Surfers Paradise, responded to this review

Dear RonWamberal, Thank you for your candid review and for being an IHG Rewards Club Gold Member. Thank you for noting the cleanliness of our rooms. On the other hand, it is truly disheartening to know that we did not live up to your expectations of the IHG brand especially with the customer service. Rest assured that your observations will... More 

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