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Crowne Plaza Surfers Paradise

4.5 of 5 2807 Gold Coast Hwy, Surfers Paradise, Queensland 4217, Australia (Formerly Parkroyal)
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Crowne Plaza Surfers Paradise
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Crowne Plaza Surfers Paradise
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513 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

First off, fantastic staff, especially the breakfast buffet manager with the very cheerful, efficient and attentive attitude. As some other reviews have mentioned, the hotel is a bit dated, but nonetheless it is comfortable. Spacious rooms and bathrooms, decent location (away from the super touristy areas, but still central enough and walking distance to beach), good views across the coast.... More

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Brisbane, Australia
Top Contributor
107 reviews 107 reviews
38 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed yesterday NEW

My favourite Gold Coast hotel for a long weekend down from Brisbane. Professional and helpful staff from check-in, restaurants to check-out. Used Booking.com for a better deal than the hotel's website. Stayed in a Superior room. As expected with this standard of hotel in the very competitive Surfers Paradise environment, the room was very well presented. A choice of pillows... More

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Perth
Contributor
11 reviews 11 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Sorry but I would not be staying here again, I spend a lot of time in hotels with business and this would have to be the worst I have ever stayed in. The staff were reasonable and the rooms clean but the beds, well I think it would have been more comfortable sleeping on the floor, I changed beds after... More

Was this review helpful? Yes
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review

Hello russellatzonic, Thank you for leaving us with your feedback. I am sorry to hear that you had an uncomfortable night on the bed on your recent stay. Unfortunately every guest has a different taste in bed requirements and although we get a lot of fantastic reviews of our bed, they won't be to everyone's liking, I am sorry to... More

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

The rooms are big enough and comfertable enough for what you would expect. A selection of different hardness pillows already on the bed is a nice touch. The real reason I have bothered to write a review though is due to go the extremely helpful and friendly staff. We had a few problems on check in and they went out... More

Was this review helpful? Yes
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review

Hello DLewis85, Glad that you liked the pillow menu and thank you ever so much for taking the time to leave us with your review for the staff. We appreciate you doing so. Best wishes, Victoria Marketing Manager More

Melbourne, Australia
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Very friendly staff, happy to help and were helpful. A standard, well-functioning hotel. Views to the coast were lovely. 10-15 minute walk into town, so yes, quiet. 5 minutes to the beach! Room was well appointed and mostly clean - pity about the build up on the shower screen. Seriously? In a Crown Plaza? Also the queuing for breakfast left... More

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Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review

Hello MelbKB, Lovely to read that you enjoyed our location and proximity to the beach, as well as finding out staff helpful and friendly. I am sorry to hear about the issues you did experience with us, I will certainly pass this feedback along to the F&B and Housekeeping departments. We thank you for taking the time to leave us... More

Bundaberg, Australia
Contributor
14 reviews 14 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed here many times - never ever a problem. Staff always happy to accommodate changes etc and make you feel so important. Whenever I can I will get to the Coast and stay at Crowne Plaza - close to everything but far enough away from centre of town to be away from the noise and traffic. Also great views from... More

Was this review helpful? Yes
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review

Hello Sean M, Welcome back and thank you for your review! So glad that we can make you feel at home when you stay with us - and you're right, the ocean views are pretty awesome. We look forward to seeing you again. All the best, Victoria Marketing Manager More

Gold Coast, Queensland, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I spent one night here with my boyfriend for a night away and had such lovely time. We had dinner at the four winds revolving restaurant at the top of the crown plaza which was amazing!! I loved that we did not have to leave the place for dinner. The rooms were lovely which great ocean views and huge bathrooms!... More

Was this review helpful? Yes 1
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review

Hello Marina P, So brilliant to hear that you had a lovely time with us when you and your partner stayed recently. Glad that you enjoyed your time in Four Winds 360 and that you were a fan of the rooms. We do have spas by the windows in some of the rooms, however not all, but if you stay... More

Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed in the Gold tower overnight. Check in was easy, the 1 bedroom apartment we stayed in was very modern and clean. We had 2 balconies 1 off the bedroom the other was off the lounge/dining. Most comfortable bed I have ever slept in, the room was well equipped with 2 t.v.'s full fridge/freezer, dishwasher, full... More

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Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review

Hello Krystelle G, Thank you for your lovely review. So glad that your stay was amazing and that you found the most comfortable bed you have ever slept in! Next time you stay with us, perhaps you'd like to try our Relish Restaurant for breakfast as an alternative on your next visit to us? Kind regards, Victoria Marketing Manager More

Gold Coast, Queensland, Australia
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I have just spent three nights at this hotel. It is advertised as a five star but feel it is more a three star. It needs more upkeep done to bring it back to a high standed. The manager on check in was very nice and professional . The room in the gold tower was large with... More

Was this review helpful? Yes 1
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review

Hello Sue D, Thank you for your feedback after your recent stay with us. We appreciate all feedback and please be assured it will be passed on to the relevant departments. I am glad to see that you enjoyed your bed along with the ocean views and kitchen in the Gold Tower. Thank you for taking the time to leave... More

Singapore
Top Contributor
80 reviews 80 reviews
21 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We staid for a weekend and the hotel was a good starting point for walk to the beach (3-4min) and the city center (25min). The rooms are getting slightly dated, but the view makes up for this. The bed is comfortable. The table if practical for working a few hours. The internet is fast. Certainly a recommendation!

Was this review helpful? Yes
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review

Hello MiKuSing, Thank you for taking the time to leave us with your review and recommendation as well as some pointers for other travellers. We look forward to seeing you again. Best wishes, Victoria Marketing manager More

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Additional Information about Crowne Plaza Surfers Paradise

Address: 2807 Gold Coast Hwy, Surfers Paradise, Queensland 4217, Australia (Formerly Parkroyal)
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Surfers Paradise 4.5*
Number of rooms: 374
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Also Known As:
Crowne Plaza Surfers Paradise Hotel Surfers Paradise
Surfers Paradise Crowne Plaza
Crowne Plaza Surfers Paradise Gold Coast

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