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Crowne Plaza Surfers Paradise

Certificate of Excellence
4.5 of 5
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2807 Gold Coast Hwy, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Parkroyal)
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1 room 1 adult
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Crowne Plaza Surfers Paradise
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866 Reviews from our TripAdvisor Community

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Mumbai (Bombay), India
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The location is amazing. Its walking distance to the beaches. Really close to all the good bars and restaurants. The rooms are great. The staff are really helpful. The concierge is very good and helpful and they gave us a heads up on how to move around the city using various modes of transport and also told us about a... More 

Helpful?
Thank dexsaigal
Port Moresby, Papua New Guinea
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Everything about my stay at this place was A+. Check in was smooth. The room was amazing - ocean view, king-sized bed, all the amenities I could ask for. The staff really made it stand out though. The concierge, Michel, in particular was fantastic. Super friendly, knowledgeable and he went above and beyond to be helpful. I ate in the... More 

Helpful?
Thank Chrs A
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We recently stayed at the Crowne Plaza for an overnight couples getaway for my partner's birthday. Upon checking in I realised I had booked the wrong date (2 weeks later) and quickly became very stressed! Sarah, the manager would've changed our booking for us straight away but we had booked through a 3rd party and needed to go through them.... More 

Helpful?
Thank JPascoe16
Duty M, Manager at Crowne Plaza Surfers Paradise, responded to this review

Dear JPascoe16, Thank you for staying with us recently. We were so delightful hearing from you about your enjoyable and fruitful stay with us celebrating your partner's birthday.We will be looking forward to see in the near future. Kind regards, Lito Legaspi More 

Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

The stay was good and decent..they were very humble to offer us additional services since it was our honeymoon..we had opted for a beach view..n made use to the fullest..it is a little behind the beach as few buildings R in between the beach n this hotel but still sunset n sunrise view was nice..

Helpful?
Thank suneha g
Melbourne, Australia
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Could not recommended this hotel highly enough. Only stayed for a few nights but the staff were absolutely wonderful in all regards, very understanding when I had some issues with payment but the staff at the front desk handled it so professionally. Had some issues with the room keys and it took no time at all to have the problem... More 

Helpful?
Thank katrinar31
Duty M, Manager at Crowne Plaza Surfers Paradise, responded to this review

Dear katrinar31, Thank you for your wonderful feedback regarding your recent stay with us. I'm pleased to see that your interactions with the staff were memorable as was your dinner in First Ave Tavern. We've only recently had live music return to the Tavern so I'm glad you enjoyed it. We look forward to having you stay with us again... More 

Sydney, Australia
Level Contributor
143 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 1 week ago

We visited the Gold Coast to see a musical at The Arts Centre and chose the Crown Plaza as it ticked all of the boxes for our short stay. We booked a King Superior Ocean View room as we were hoping for a decent view during our stay. On arrival we were upgraded to a suite which had lovely views... More 

Helpful?
Thank Clancy-Smith
Duty M, Manager at Crowne Plaza Surfers Paradise, responded to this review

Dear Clancy-Smith, Thank you for your amazing review of your recent stay with us. I love that throughout your stay you have utilized many of the staff services our great hotel has to offer from the Food & Beverage outlets through to Oscar looking after you at Concierge and have only praise for those experiences. Yes, the I.H.G. Rewards club... More 

Sydney, Australia
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for 2 nights in Jan. Good location to most things as we had a car. Rooms fairly bland and only double beds :-( and very soft. Some of the hotel has been upgraded but not here. We looked out towards the north and over the pool. Pool was cold when we were there and it wasn't great... More 

Helpful?
Thank FamilyAdventure2011
Pooraka
Level Contributor
9 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel on a number of occasions and each time had a good experience. Great value for money, good amenities and staff. Close to Surfers, Casino, Beach and shops. Bus and tram on door step.

Helpful?
Thank 259liannen
Duty M, Manager at Crowne Plaza Surfers Paradise, responded to this review

Hello 259liannen, Thank you for your review from your recent stay at Crowne Plaza Surfers Paradise. I'm so happy to hear that you has a successful stay with us. We truly value your feedback and loyalty to our hotel. We look forward to welcoming you back for your next stay with us. Kind Regards, Jaimee Kummeling Night Manager More 

athens
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Small rooms. W I fi against aud 20 per day, @ 350 bucks a night u expect internet as standard. Breakfast was good with buffet. Friendly staff. Reception polite but very slow. Actually robot type if u permit tge expression. Was to stay 6 nights but left the following day. Not worth the money.

Helpful?
1 Thank arithian
IHGService, Guest Relations Manager at Crowne Plaza Surfers Paradise, responded to this review

Dear arithian, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff and breakfast. However, we’re sorry we fell below your expectation regarding the internet service. We will look into this concern. We take all reviews positive and negative very seriously,... More 

Level Contributor
9 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Lovely hotel with very friendly and helpful staff. The rooms are big, comfy and clean with all necessary amenities provided, the bathroom was great with a huge shower and bath. The pool area is nice and feels peaceful despite being next to the road. The only downside is the location which is a bit of a walk from the main... More 

Helpful?
Thank Hannah F
Duty M, Manager at Crowne Plaza Surfers Paradise, responded to this review

Hello Hannah F, Thank you for sharing your kind words with us. I'm delighted to hear you enjoy our lovely and peaceful hotel in particular our nice big, comfortable and clean rooms. Hannah, we truly value your feedback and I hope we see you in the near future. Kind Regards, Jaimee Kummeling Night Manager More 

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