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All 74 Surfers Paradise hotels

Crowne Plaza Surfers Paradise

4.5 of 5 Hotel   |   2807 Gold Coast Hwy, Surfers Paradise, Queensland 4217, Australia (Formerly Parkroyal)
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78%
Ranked #17 of 74 hotels in Surfers Paradise
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
saascha K Gold Coast
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458 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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English first
Gold Coast
Top Contributor
90 reviews 90 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Wow it's true what they say people make the place the staff here at the crown are some of the most friendly helpful polite eager and well mannered staff i have ever come across fantastic customer service well done crown you have hired an extraordinary calibre of customer focused team members.

Was this review helpful? Yes
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review

Hi saascha K, Thank you for your kind words of our staff and our service, it is very much appreciated. We are grateful of you taking the time to let other travelers know as well. Thank you, Victoria Marketing Manager More

Melbourne, Australia
Top Contributor
218 reviews 218 reviews
45 hotel reviews
216 helpful votes 216 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Crowne Plaza needs to keep up with what's happening all around the Gold Coast. There are lots of options, and frankly, many exceed what's on offer here. There's no "buzz" within the precinct, and it needs to be brought up to what Crowne Plaza offer in other countries. For a business conference, it provided the basics. Restaurant options are limited,... More

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Los Angeles, California
Contributor
14 reviews 14 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This hotel was a bit of a disappointment after high expectations for a Gold Coast stay. First, I did not receive the usual upgrade for my Platinum status, despite the receptionist promising that I was upgraded. That was the first disappointment. Second, the hotel was too far back from the coast to make the "ocean view" worthwhile. Third, food was... More

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Canberra, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

We were eagerly looking forward to a 2 night stay at a luxurious 5 star hotel (Gold Tower). Unfortunately, we experienced a nasty incident in a nearby room at 2am, with police attending, that left us very shaken and my wife and 2 young children traumatised by the whole experience. During the incident, I went to reception to request we... More

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Brisbane, Australia
Contributor
15 reviews 15 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I was staying in the Crowne Plaza recently for 2 nights on a business trip. I was originally pretty excited as I had heard numerous accounts of the great rooms and service from this line of hotels. I arrived late at night and was checked in by a young man who was absolutely delightful. Checkin wasvery quick, easy and painless... More

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Victoria T, General Manager at Crowne Plaza Surfers Paradise, responded to this review

Dear SSCO Thank you for taking the time to post a review and sincere apologies about the terrible Housekeeping experience. I can assure you the whole team & I are very upset that one of our colleagues let you down. We have reviewed the release of rooms process to ensure this does not get repeated. I wanted to take the... More

Brisbane, Australia
Contributor
17 reviews 17 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 1 week ago

I rarely give negative reviews, and in its defense the hotel was nice, location was great and service was what you would expect from a hotel of its calibre. However, the cleanliness of the hotel was appalling! In addition to the bath tub containing hairs and dirt, the cleaning staff forgot to empty a draw of dirty clothes, including a... More

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Victoria T, General Manager at Crowne Plaza Surfers Paradise, responded to this review

Dear QuixotixAU, Thank you for providing us with valuable feedback - Sincere apologies for the poor experience received in the room. We have shared your review with the Housekeeping team and have taken the time to remediate the actions of the individual who serviced your room. I would love the opportunity to connect with you to discuss this in more... More

Kingaroy, Australia
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

My family and I stayed here last week for 2 nights whilst visiting the Gold Coast, following a disasterous overnight stay at the Mercure in Carrara (only because Crowne Plaza was already fully booked out that night, otherwise we would have stayed here on that night as well!) and as per usual, it was a fantastic stay. We stayed room... More

Was this review helpful? Yes 1
Gold Coast, Queensland, Australia
Contributor
15 reviews 15 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

My family and I (including 3 teenagers) stayed for a few nights in a comfortable, well-equipped room on the 19th floor. The views of Surfers Paradise and the beach were great, the staff were friendly and obliging and it was very reasonably priced. We also had dinner one night in the revolving restaurant at the top of Crowne Plaza. Although... More

Was this review helpful? Yes 1
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review

Hello Margaret Am Thank you for taking the time to leave us with your review after your recent stay with us, we do appreciate you doing so for us and for other travelers. Kind regards, Victoria Marketing Manager More

Sydney, Australia
Senior Contributor
41 reviews 41 reviews
27 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 3 days. I had a very enjoyable time. Great room, great service and the breakfast was great as well. The only downside of this hotel is that it is not very close to the bars and restaurants of Surfer's Paradise. Probably a 25-30 minute walk, but we decided to take a cab to go everywhere anyway, so... More

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Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review

Hi macpao87, So glad to read that you had a pleasant stay with us recently. Thank you for your review. Best wishes, Victoria Marketing Manager More

Melbourne, Vic
1 review
2 of 5 stars Reviewed 1 week ago via mobile

Stayed there with my girlfriend in late June for my 21st, came up from Melbourne and I walked in and it was great. Went up into my room after having the bond being taken, spent two days on the Coast meeting up with family And friends. When I went and checked out I was told that I would have the... More

Was this review helpful? Yes
Victoria T, General Manager at Crowne Plaza Surfers Paradise, responded to this review

Dear Macofpatt, Thank you for posting a review and disappointed that we could not get that perfect score! I appreciate the frustration you have experienced and upon investigation, the issue happened during our recent June 2014 upgrade of our payment system to accommodate 'Pin' only credit card transactions in preparation for the August 2014 transition. This unfortunately delayed the release... More

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Additional Information about Crowne Plaza Surfers Paradise

Address: 2807 Gold Coast Hwy, Surfers Paradise, Queensland 4217, Australia (Formerly Parkroyal)
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Surfers Paradise 4.5*
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Also Known As:
Crowne Plaza Surfers Paradise Hotel Surfers Paradise
Surfers Paradise Crowne Plaza
Crowne Plaza Surfers Paradise Gold Coast

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#5 Business Hotel in Surfers Paradise #9 Family Hotel in Surfers Paradise #12 Luxury Hotel in Surfers Paradise #13 Romantic Hotel in Surfers Paradise
Hotel Class
Official Description (provided by the hotel)
Crowne Plaza Surfers Paradise is set amongst lush tropical gardens. The heart of Surfers Paradise, Broadbeach, Jupiters Casino, surf beaches and some of the best shopping in Queensland are all within walking distance of the hotel. The majority of rooms boast Pacific Ocean views and all rooms have their own balconies. The hotel features two restaurants and bars including Queensland’s only revolving restaurant, Four Winds 360°, 26 floors above the beautiful Gold Coast. The hotels conference facilities can accommodate from 10 to 550 people in a variety of styles. Hotel facilities include two swimming pools (1 heated) with hot spas and sundecks, tennis court and gymnasium. Crowne Plaza Surfers Paradise is your starting point for a host of recreational and entertainment activities that vary from theme-parks to championship golf courses to restaurants or non-stop nightlife. Whether you're looking for fun and adventure or simply want to relax and soak up the sun that the Gold Coast is so famous for, you'll find it when you experience Crowne Plaza Surfers Paradise. ... more   less 
Number of rooms
374

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