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All 74 Surfers Paradise hotels

Crowne Plaza Surfers Paradise

4.5 of 5 Hotel   |   2807 Gold Coast Hwy, Surfers Paradise, Queensland 4217, Australia (Formerly Parkroyal)
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Ranked #17 of 74 hotels in Surfers Paradise
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Nora A
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463 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
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1 review
4 of 5 stars Reviewed 2 days ago NEW

Stayed a night. ..great location staff were ok...except could've been more helpful when asked for specific info. Found out more about it thru guest book but, would've been a wow experience had they been informative at point of check in (laundry service) the worst downer was the entrance to the pool n spa being right by the restaurant..awkward stares as... More

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Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Brought the wife here. Our room was great and the staff were lovely. I think the hotel needs to do more for 'in hotel' activities. Good place for a short stay. My wife was excited to see that there was a spa but after following the signs and asking around, she was disappointed to be told that there is no... More

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Top Contributor
139 reviews 139 reviews
31 hotel reviews
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Check in was fast and efficient; the staff friendly. The Crowne has a je ne sais quoi, and is a favourite of mine. We were part of a large group and they upgraded us to a King room with ocean view on the tenth. It was large and very comfortable. The Crowne is of a considerable age, formerly being the... More

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Sydney, Australia
Top Contributor
53 reviews 53 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed at the Crowne Plaza at Surfers Paradise with our whole team. From the check in process to the check out process, from breakfast until after dinner drinks, the whole stay was more than expected. The food was great, the service was great and the venue was in great condition.

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Brisbane, Australia
Senior Contributor
31 reviews 31 reviews
29 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

this is a great mid range hotel. staff were very professional and helpful and foyer is really nicely presented. the pool area looked great (I didnt get a chance to use it) there is also a gym etc. the room itself was really good. in fact the shower was AWESOME. huge and hot with such good pressure. we had two... More

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Gold Coast
Top Contributor
90 reviews 90 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

Wow it's true what they say people make the place the staff here at the crown are some of the most friendly helpful polite eager and well mannered staff i have ever come across fantastic customer service well done crown you have hired an extraordinary calibre of customer focused team members.

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Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review

Hi saascha K, Thank you for your kind words of our staff and our service, it is very much appreciated. We are grateful of you taking the time to let other travelers know as well. Thank you, Victoria Marketing Manager More

Melbourne, Australia
Top Contributor
221 reviews 221 reviews
46 hotel reviews
218 helpful votes 218 helpful votes
3 of 5 stars Reviewed 1 week ago

Crowne Plaza needs to keep up with what's happening all around the Gold Coast. There are lots of options, and frankly, many exceed what's on offer here. There's no "buzz" within the precinct, and it needs to be brought up to what Crowne Plaza offer in other countries. For a business conference, it provided the basics. Restaurant options are limited,... More

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Victoria T, General Manager at Crowne Plaza Surfers Paradise, responded to this review

Dear GeraldQ Thank you for your review. I would like to confirm that we are in the process of identifying upgrade requirements for the property. The team and I hope that you can try one of our 3 restaurant & bar outlets at the hotel on your next visit - understand that whilst on conference, it can be hard to... More

Los Angeles, California
14 reviews 14 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel was a bit of a disappointment after high expectations for a Gold Coast stay. First, I did not receive the usual upgrade for my Platinum status, despite the receptionist promising that I was upgraded. That was the first disappointment. Second, the hotel was too far back from the coast to make the "ocean view" worthwhile. Third, food was... More

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Victoria T, General Manager at Crowne Plaza Surfers Paradise, responded to this review

Dear Darin S Thank you for your post - I am disappointed to read that the upgrade to a studio suite did not meet your expectation on this stay. I note the in-house reservation team connected with you prior to your arrival and the team offered to show you options available to recognise your status. I would like to confirm... More

Canberra, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We were eagerly looking forward to a 2 night stay at a luxurious 5 star hotel (Gold Tower). Unfortunately, we experienced a nasty incident in a nearby room at 2am, with police attending, that left us very shaken and my wife and 2 young children traumatised by the whole experience. During the incident, I went to reception to request we... More

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Victoria T, Front Office Manager at Crowne Plaza Surfers Paradise, responded to this review

Dear Rowan W, Thank you for sharing feedback around your recent stay at the Crowne Plaza Surfers Paradise with the Trip Advisor community. There was unfortunately an incident that did occur in the hotel which did see our Night Manager and Security team responded accordingly. The nature of the incident did require Police involvement, however had a positive outcome. Rowan... More

Brisbane, Australia
15 reviews 15 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

I was staying in the Crowne Plaza recently for 2 nights on a business trip. I was originally pretty excited as I had heard numerous accounts of the great rooms and service from this line of hotels. I arrived late at night and was checked in by a young man who was absolutely delightful. Checkin wasvery quick, easy and painless... More

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Victoria T, General Manager at Crowne Plaza Surfers Paradise, responded to this review

Dear SSCO Thank you for taking the time to post a review and sincere apologies about the terrible Housekeeping experience. I can assure you the whole team & I are very upset that one of our colleagues let you down. We have reviewed the release of rooms process to ensure this does not get repeated. I wanted to take the... More

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Additional Information about Crowne Plaza Surfers Paradise

Address: 2807 Gold Coast Hwy, Surfers Paradise, Queensland 4217, Australia (Formerly Parkroyal)
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Surfers Paradise 4.5*
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Also Known As:
Crowne Plaza Surfers Paradise Hotel Surfers Paradise
Surfers Paradise Crowne Plaza
Crowne Plaza Surfers Paradise Gold Coast

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Hotel & grounds (18)
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Room/suite (38)
Pool/beach area (9)
Bathroom (16)
Dining (8)
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Dining (7)
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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#5 Business Hotel in Surfers Paradise #9 Family Hotel in Surfers Paradise #12 Luxury Hotel in Surfers Paradise #13 Romantic Hotel in Surfers Paradise
Hotel Class
Official Description (provided by the hotel)
Crowne Plaza Surfers Paradise is set amongst lush tropical gardens. The heart of Surfers Paradise, Broadbeach, Jupiters Casino, surf beaches and some of the best shopping in Queensland are all within walking distance of the hotel. The majority of rooms boast Pacific Ocean views and all rooms have their own balconies. The hotel features two restaurants and bars including Queensland’s only revolving restaurant, Four Winds 360°, 26 floors above the beautiful Gold Coast. The hotels conference facilities can accommodate from 10 to 550 people in a variety of styles. Hotel facilities include two swimming pools (1 heated) with hot spas and sundecks, tennis court and gymnasium. Crowne Plaza Surfers Paradise is your starting point for a host of recreational and entertainment activities that vary from theme-parks to championship golf courses to restaurants or non-stop nightlife. Whether you're looking for fun and adventure or simply want to relax and soak up the sun that the Gold Coast is so famous for, you'll find it when you experience Crowne Plaza Surfers Paradise. ... more   less 
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