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All 75 Surfers Paradise hotels

Crowne Plaza Surfers Paradise

4.5 of 5 Hotel   |   2807 Gold Coast Hwy, Surfers Paradise, Queensland 4217, Australia (Formerly Parkroyal)
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78%
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 3 days ago
Linyep Rockhampton, Australia
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411 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Rockhampton, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

I am currently staying here for two nights and have enjoyed my stay so much thus far I was eager to write a review as I sip my tea overlooking the ocean. Reception were very friendly upon check in, and I had no problems parking. I was offered an upgrade to sea view room on 22nd floor for an extra... More

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1 review
2 of 5 stars Reviewed 4 days ago NEW

We chose to stay in this hotel as we got a good price from a discount website. Upon arrival we were offered a room upgrade for $40 and of course with a choice like that who could say no? We went from no view to an ocean view and from 2 double beds to 1 king. Reception was nice but... More

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Victoria T, General Manager at Crowne Plaza Surfers Paradise, responded to this review

Dear GrantJ, Thank you for posting a review - The team and I are very disappointed that you had a poor hotel experience. I have taken the time to debrief with the team to review the shortcomings you have highlighted. As you would have probably read on Tripadvisor and other review sites, we have a large number of very satisfied... More

Seymour
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 1 week ago credit card Amex Card Member Review

Good solid service and accommodation. The restaurant/bar is very good, but breakfast choice on this occasion struggled due to the large number of tourists. On site parking is convenient. Staff are always courteous and helpful.

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Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review

Hello John K, Thank you for choosing Crowne Plaza Surfers Paradise and for taking the time to leave us with your review. We appreciate your complimentary words of our staff, thank you. All the best, Victoria Marketing Executive More

Brisbane, Australia
1 review
3 of 5 stars Reviewed 1 week ago

The room was nice, they accommodated our preference for a higher room, however when we ordered room service the food made us sick. We were both very sick all night and it ruined our couples weekend away.

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Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review

Dear Ben B, Thank you for your review and sincere apologies for the recent experience. I would treasure the opportunity to connect with you to get more details about your recent stay and review the service outcomes on the night in question. The hotel follows strict food preparation standards and processes and we are fully HACCP certified. Please contact me... More

Townsville, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Definitely wins my vote for where to stay on my next Gold Coast visit. I was fortunate to have a two day work conference at the hotel, the conference facilities were excellent. My room was on 24th floor, magnificent 180 sweeping views from the hinterland to the beautiful beaches and into central Surfers Paradise. The room was lovely, clean, everything... More

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Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review

Hello Debbie D, Thank you so much for leaving us with your review. So glad to hear that you had a successful stay with us for your conference and that you found everything to be so lovely. We are very lucky in that we have some amazing views and aren't surrounded by other tall buildings, nothing beats waking to the... More

Wyong, Australia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The new rail link has built a station right at the door of the hotel and this will see the Crowne Plaza benefit more than most hotels due to its unique location only one minute to the Convention Center, Broadbeach shops and eateries and the Casino or a minute in the other direction to the 5 Surfers stations. The Hotel... More

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Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review

Hello Familclub, Thanks so much for taking the time to leave us with your review after your recent famil with the hotel. Best wishes, Victoria Marketing Executive More

London, United Kingdom
Contributor
19 reviews 19 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Well this was great, a decent hotel for a nice stay in the Paradise. I got room 1607, which is nicely tucked away from any frequent activity. I was greeted by a friendly guy at reception who was helpful and attentive. I had parked in the car park underneath the hotel which isn't hugely secure as such from unauthorised parking... More

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Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review

Hello Eddie C, Firstly, let me begin by thanking you for such a thorough and in-depth review after your recent stay with us. We appreciate you doing so for our own feedback as well as for other travelers to view. I will follow up with the Housekeeping department in regards to your feedback in the bathroom. Apologies for the the... More

1 review
4 of 5 stars Reviewed 3 weeks ago

I stayed for a night on a work trip. My room on the 17 th was huge with corner bath and shower. The bed was very comfortable. The TV reception wasn't as good as it should be. The staff were lovely. I didn't get a chance to try any of the amenities or restaurants.

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Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review

Hello Diana S, Thank you for leaving us with your review, next time you're back, you'll have to try out one of our restaurants on site. Thank you for your kind words of our staff. best wishes, Victoria Marketing Executive More

The Entrance, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

stayed here for a few nights to begin with. Liked it so much we stayed longer. Staff were great, hotel was great, food was great, location was great.loved it. Stayed elsewhere to save $ but not worth it. We stayed in a few dofferent rooms and they were all up to the same standard and equally as good. Looking forward... More

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Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review

Hello bdizzle117, Glad to see that you enjoyed your stay so much that you decided to stay longer! Thank you for leaving us with your review and we look forward to seeing you again. Best wishes, Victoria Marketing Executive More

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Additional Information about Crowne Plaza Surfers Paradise

Also Known As:
Crowne Plaza Surfers Paradise Hotel Surfers Paradise
Crowne Plaza Surfers Paradise Hotel
Surfers Paradise Crowne Plaza
Crowne Plaza Surfers Paradise Gold Coast
Address: 2807 Gold Coast Hwy, Surfers Paradise, Queensland 4217, Australia (Formerly Parkroyal)
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Surfers Paradise
#10 Luxury Hotel in Surfers Paradise
#13 Business Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Surfers Paradise 4.5*
Official Description (provided by the hotel):
Crowne Plaza Surfers Paradise is set amongst lush tropical gardens. The heart of Surfers Paradise, Broadbeach, Jupiters Casino, surf beaches and some of the best shopping in Queensland are all within walking distance of the hotel. The majority of rooms boast Pacific Ocean views and all rooms have their own balconies. The hotel features two restaurants and bars including Queensland’s only revolving restaurant, Four Winds 360°, 26 floors above the beautiful Gold Coast. The hotels conference facilities can accommodate from 10 to 550 people in a variety of styles. Hotel facilities include two swimming pools (1 heated) with hot spas and sundecks, tennis court and gymnasium. Crowne Plaza Surfers Paradise is your starting point for a host of recreational and entertainment activities that vary from theme-parks to championship golf courses to restaurants or non-stop nightlife. Whether you're looking for fun and adventure or simply want to relax and soak up the sun that the Gold Coast is so famous for, you'll find it when you experience Crowne Plaza Surfers Paradise. ... more   less 
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