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Focus Apartments

114 The Esplanade, Surfers Paradise, Queensland 4217, Australia
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124 reviews from our community

Traveler rating
    39
    37
    21
    17
    10
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68
6
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1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Hervey Bay, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

My daughter stayed at Focus Apartments during schoolies week. The staff were rude and the service by the management was very poor. Also, they have kept some of the bond, although they cannot provide any written evidence of a missing washing machine knob, other than to say it is missing. They cannot confirm that it was there before hand. I... More 

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed 4 weeks ago via mobile

For a hotel I thought looked beautiful online, reality was it was terrible conditions, the room we spent money on was dirty, as there was still pubic hairs in the bathroom upon arrival. Countless damaged walls and floors which made me wonder if I was in the Gold Coast or a house in a ghetto. Security was belittling and cruel,... More 

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2 reviews
5 of 5 stars Reviewed November 18, 2014

same country family from NSW, we had to go back just after our last stay because it was pure bliss. I tell no lie.. We went back just two week later :) we stay 5 nights this time (booked in) but then on our last day we had to stay just one more night. The staff are wonderful, the appartments... More 

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FocusAp, Guest Relations Manager at Focus Apartments, responded to this review

It was lovely to see you again so soon and we hope your next visit will be just as good. Thank you for taking the time to review Focus as it is much appreciated. More 

Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 31, 2014

We chose to stay at focus apartments for our stay during the Gold Coast 600. My girlfriend and I went up for a couple of days of sun and pool time before our husbands joined us. Unfortunately when we got there we noticed a small notice saying that due to renovation works the pool and other facilities would be closed... More 

Was this review helpful? Yes 1
FocusAp, Guest Relations Manager at Focus Apartments, responded to this review

It was lovely to meet you when you stayed at Focus and we hope to see you again for the Gold Coast 600 in 2015. Unfortunately the facilities were closed until 4.00pm on the first two days of your stay which was beyond our control but the weather was great and the beach is just across the road. Happy to... More 

Wellington, New Zealand
Contributor
11 reviews 11 reviews
4 hotel reviews
4 of 5 stars Reviewed October 18, 2014

We booked 2 three-bedroom apartments for our group and although the apartments were on different floors (annoying), we enjoyed the laid back setting, great amenities (pools, spa, sauna, gym, tennis, basketball, restaurant) and amazing views. Located immediately across the road from the beach, no excuse not to enjoy the sand, sun and surf.

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FocusAp, Guest Relations Manager at Focus Apartments, responded to this review

Our location is amazing and great to hear you enjoyed our facilities. I have to agree that the beach being just across the road is great for a quick swim or long leisurely walk. Please do not hesitate to contact me when you are next thinking of staying in Surfers Paradise. More 

2 reviews
5 of 5 stars Reviewed October 16, 2014

we are from the county.. Our 4 children have never been to QLD.. We did our research (which scared us reading reviews).. We booked online, paid online.. My children have never been so excited. When we arrived their little eyes popped out of their heads.. Couldn't believe this was going to be their home for a few days. Everything a... More 

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FocusAp, Guest Relations Manager at Focus Apartments, responded to this review

Great to hear you enjoyed your holiday at Focus Apartments. We are so glad you liked apartment 54 with is panoramic ocean views and great space and we look forward to seeing you again soon. More 

Canberra, Australia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 23, 2014

The day I booked was told that they would be doing some painting with the pool area out of bounds.. That's fine. But when we check in, we got to the room to find a sign on the door to the balcony that not allowed to open the door between 7am and 5pm.. The best bit was being woken at... More 

Was this review helpful? Yes 1
FocusAp, Guest Relations Manager at Focus Apartments, responded to this review

Thank you for taking the time to comment on your stay at Focus Apartments. We are undergoing remedial work to the outside of the building and advise guests that they may hear some noise and the facilities are closed from 8.00am to 4.00pm Monday to Friday. Our foyer is already finished and looks amazing and when the outside is painted... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 22, 2014

The apartment was a good size for our family, and was tidy. we had a huge problem with black hairs, they were everywhere, beds, floors, tables, chairs etc. I informed management and we had someone change our sheets. The next morning I informed reception again that the problem still not fixed, they apologised and organised a cleaner to come vacuum.... More 

Was this review helpful? Yes 1
FocusAp, Guest Relations Manager at Focus Apartments, responded to this review

Your review is much appreciated and it was lovely to meet you during your stay at Focus. My apologies for the hair problem which we did our best to solve for you. I made the beds with fresh linen and the cleaners vacuumed the carpet but we had the discussion when you checked out that you were still finding the... More 

1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 21, 2014 via mobile

The whole place smells yuk and service was absolutely terrible. Hair dryer didn't work , rooms small and dirty.. Beds were absolutely nightmare n very uncomfortable. Our booking stated that we were 3 couples but yet all bedrooms were single beds ..

Was this review helpful? Yes 4
Brisbane, Australia
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 9, 2014

We stayed here for GC600 I was disappointed in how small the apartment was it wasn't every inviting. Also the balcony was really small and felt so closed in. To top the whole experience off the desk lady was really rude and I wasn't impressed! I won't be staying here again

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Additional Information about Focus Apartments

Address: 114 The Esplanade, Surfers Paradise, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range (Based on Average Rates): $
Number of rooms: 55
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Also Known As:
Focus Apartments Surfers Paradise
Focus Apartments Gold Coast/Surfers Paradise

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