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Watermark Hotel & Spa Gold Coast

Certificate of Excellence
4.5 of 5
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3032 Surfers Paradise Boulevard, Surfers Paradise, Queensland 4217, Australia
Watermark Hotel & Spa Gold Coast
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Ranked #7 of 32 Hotels in Surfers Paradise
Certificate of Excellence
A recent review
4 of 5 stars Reviewed June 7, 2013
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890 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Watermark Hotel & Spa Gold Coast
See the most recent reviews
Singapore
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 7, 2013

Surprisingly large rooms, two double beds in mine. Clean modern furnishing and gorgeous smelling designer toiletries to match. Walking distance to pretty much anywhere. Great for families, especially with small children who are too young to room on their own.

Was this review helpful? Yes 2
Kuala Lumpur
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 6, 2013

The hotel lobby is pleasant with comfortable sofas provided for those waiting. The service was friendly. The housekeeping staff was excellent. My kids left their souvenir soft toys and hats all about before we left, and when we returned the soft toy was placed creatively on the bed. Location wise it isn't too bad. It is just next to Q1... More 

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Cape Town Central, South Africa
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 4, 2013

We were 4 girls staying at the Watermark hotel, the location was great and we could walk everywhere we wanted. The parking fee was also included for our rental car. I felt that the surcharge was a bit high for paying with my credit card. The buffet was also a bit pricy for the usual breakfasts available. Rooms were neat... More 

Was this review helpful? Yes 1
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Thank you very much for your comments. We are glad you and your friends enjoyed your stay and that you appreciated the convenience of our location. Please note, our credit card surcharge and breakfast charges are comparable with many other hotels in the area. Sounds like you had a great time on the Gold Coast. We look forward to welcoming... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 1, 2013

We stayed at the watermark for three nights. Early check in, greeted by the friendless staff started off our stay quite pleasently. However, after that most things weren't as good. Found the room to be outdated and our toilet seat still had urine stains on it. Ordered some room service and found the food to be tasteless and the food... More 

Was this review helpful? Yes 1
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Thank you for your feedback. We are pleased to read that you appreciated the friendliness of our staff. However, we were disappointed to read that some elements of your stay were not rated highly. We hope to have the opportunity to redeem ourselves in the future and welcome you back to the hotel. More 

Sydney
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 28, 2013

Stayed for 5 nights. A great place during the time throughout January 13. Very close to the beach, shopping and theme parks. We travelled to Movie World and the other theme parks and very good travel options via bus etc. The hotel was nice but have had better, but must say that the restaurants are good. I enjoyed the bar... More 

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WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Thank you for taking the time to review your stay. Excellent to see that you were happy with our location and our restaurants. We will also pass on your feedback to our bar staff. We hope to welcome you back to the hotel in the future. More 

Sydney, Australia
Level Contributor
61 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed May 28, 2013

Rooms are spacious and clean. We got to check in early which was nice after a morning flight. Don't catch a taxi from Gold Coast it's expensive ($60). Was a nice choice for a mini break. W lounge is worth the extra.

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WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Thank you for your kind comments. We are very pleased to see we could check you in earlier than usual and enjoyed the W Lounge. It is a new offering in the hotel and we are thrilled to say that it has proven very popular so far. We look forward to welcoming you to the hotel again soon. More 

Yamba, Australia
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 28, 2013

Take the W package,includes free wi fi,buffet breakfast with the option to pay for cooked breakfast menu,free parking as well as canapes and open bar for one and a half hours in the evening. The W club is self serve,has a coffee machine which makes a pretty passable cappucino this is available all day,lovely to come back to the hotel... More 

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WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Thank you for your review. It is always great to see loyal guests like yourself returning to the hotel and we are delighted to read that the W Lounge to be a highlight of your trip. We are planning a refurbishment of the bar so hopefully you will have the opportunity to see this on your next visit. We look... More 

Mudgeeraba, Australia
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed May 28, 2013

I purchased a "Romance" package which was meant to include a bottle of wine and chocolates however upon check in there was nothing in our room. I had to request for this to be sent up and the reception desk wasn't even aware of the promo and this took a while to explain. Also, purchased car parking and breakfast but... More 

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WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Thank you for sharing your thoughts with us. We are very pleased to read that you enjoyed the inclusions and value of the W Lounge package. We sincerely apologise that your wine and chocolates were not delivered as promptly as you would have liked, but are glad that we were able to deliver after you contacted reception. Thank you again... More 

Mumbai (Bombay), India
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed May 28, 2013

Stayed there 2 nights wonderful hotel and staff, the rooms were large and comfortable..very close to the beach and wonderful restaurants. The restaurants awesome, the Brazilian restaurant close to it was nice and others.

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WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Thank you for your review. We are very proud of our location - being just a block from Surfers Paradise beaches and are very pleased to see you enjoyed the hotel and our rooms. We look forward welcoming you back one day. More 

Melbourne, Australia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 27, 2013

We stayed at the Watermark during a very short visit to the Gold Coast recently. We had stayed here once before - about 4 years ago for 3 or 4 nights - and got a good deal through Jetstar so were very happy to stay here again. The reception staff are very helpful, polite and efficient and the room had... More 

Was this review helpful? Yes
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Thank you for such wonderful comments. It’s great to read that you are one of our loyal return guests. We were also delighted to see that you were very satisfied with our beds, staff and restaurants. We hope to welcome you again in the future. More 

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