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All 75 Surfers Paradise hotels

Watermark Hotel & Spa Gold Coast

5.0 of 5 Hotel   |   3032 Surfers Paradise Boulevard, Surfers Paradise, Queensland 4217, Australia
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Watermark Hotel & Spa Gold Coast
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76%
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 4 weeks ago
Capobride08 Poole, Dorset
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551 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Watermark Hotel & Spa Gold Coast
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Poole, Dorset
Contributor
19 reviews 19 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here for our first three nights in Australia and it was a really great hotel. We had an amazing view from our room which was clean and comfortable. The breakfast was very good and the chef made me fresh egg Benedict which was amazing . We took advantage of the lounge next to the spa each night which... More

Was this review helpful? Yes 1
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Thank you for your review. We really appreciate reading about experiences such as yours. We can see that you took advantage of the W Lounge upgrade and like a lot of other guests, found it to be of exceptional value. And we couldn’t agree more! $55 per room includes car parking, Continental breakfast, all day refreshments, free WiFi and of... More

Gold Coast
Contributor
18 reviews 18 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed at Watermark for one night for a quick break. It was a most enjoyable stay with very friendly staff who were always willing to help. The hotel and its rooms were smart, up to date, and most of all nice and clean. Nice touch getting robes and slippers etc. as didn’t expect it for the price. Pools (one either... More

Was this review helpful? Yes 1
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Thank you so much for your review and your positive comments. We’re very glad to read you had a great break with us and enjoyed the W Lounge upgrade too. We agree that the W Lounge is great value and it’s obvious to see why it’s such a popular choice for a lot of our guests. Your comments on the... More

1 review
5 of 5 stars Reviewed 4 weeks ago

My wife and were attending the football at Metricon Stadium. We had trouble finding a place for just one night as most hotels had a minimum 2 night stay. It was good that The Watermark will let you book for 1 night. The concierge was fantastic as he told us where we had to go to catch the bus to... More

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WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Thank you for your review and sharing your positive comments on our staff, presentation of your room and the quality of in-room dining. We strive to provide an exceptional guest experience and it sounds like we were successful in this during your stay. Again, thank you for posting your review and we look forward to welcoming you again. More

Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The only thing I could fault was that one of the 2 pools was outvof order for 4 of thec6 days we were there (due to a part replacement). Other tham that extremely friendly and professional service. Romms were modern and comfortable. Stayed 11th floor so great view. Will stay again.

Was this review helpful? Yes
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Thank you for sharing your comments with us. We are glad that you found the rooms modern and comfortable- it appears you stayed in one of our newly refurbished Superior Rooms which feature a ‘city meets ocean’ theme. We’re very sorry that one of our pools was out of order during your stay but hope you were able to use... More

Toowoomba, Australia
Top Contributor
62 reviews 62 reviews
22 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed March 12, 2014

We stayed at the Watermark on Tuesday 11 March 2104. The hotel is very clean and comfortable. We had a superior king room. Room was immaculately clean and well presented. Bathroom too was clean and free of dust and mold. Good location with a short walk to the Mall and beach. Definitely will stay there again. Undercover secure car parking... More

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WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Thank you for such a glowing review. We’re pleased to read that you had an enjoyable stay and that you particularly appreciated the cleanliness of your room including the bathroom. You’re right, our car parking fee is competitively priced against other hotels in the area. We’re very glad to hear our staff showed you great service. Thank you again for... More

Hamilton, New Zealand
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 11, 2014

I stayed here for 5 days in February, I have stayed here before a few years back. I paid $129 p/n for a twin share room. I think the price was fair for what I got how ever please be aware that although the price is good they do charge extra for internet and car parking. The concierge was fantastic... More

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WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Thank you for your comments. We’re glad to see you had returned to the Watermark and that you found our staff to be of great help to you. Your comments regarding the bathroom have been passed on for investigation and rectification. We appreciate your review and hope to welcome you back to the hotel again. More

Brisbane, Australia
Top Contributor
59 reviews 59 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 9, 2014 via mobile

Stayed here for 1 night (for work). Check in & out was easy and quick. Staff at reception were helpful, the gym was adequate & the breakfast selection okay. The chef who made my omelette started with a scowl & by the time my omelette was done he had a smile on his face. Location wise it was close to... More

Was this review helpful? Yes
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Thank you for your review. We appreciate your positive remarks about our staff, ease of check in and check out, gym and location. Your comments about our omelette chef, however are most disappointing and have been passed on to the food and beverage department for follow up. We would be happy to host you on your next visit to the... More

Loganlea, Queensland, Australia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 8, 2014

Lovely stay here! Great prices for the room. If I had to be picky...can tell that the bathroom was an older style having to switch a lever to turn it from the bath head to the shower head and mirror was a bit corroded at the bottom. Other than that perfectly fine! Service was amazing. So was room service. Steak... More

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Melbourne, Australia
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed March 8, 2014

Usually stay elsewhere but a late booking meant I had to look around. Chose five star options and tried Watermark. There are certain give aways when you know it is not going to go according to plan. On arrival the illuminated sign on the roof of the building was only half lit. The lift light wasn't working. The rooms were... More

Was this review helpful? Yes
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Thank you for your review. It seems like your experience with us did not live up to your expectations, and it is certainly one that we do not wish to provide to any of our guests. We’re a 41/2 star hotel and this is displayed on our website - perhaps this is why your expectations of a 5 star property... More

Melbourne Victoria
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 7, 2014

We stayed at Watermark for 5 nights over New Years in a Spa Club King Room on the top floor. All the staff were incredible helpful especially the team at the tour desk. Your advice for the jet ski's was greatly appreciated and we had a blast! (thankyou!). Housekeeping staff were friendly and the room was always spotless when we... More

Was this review helpful? Yes 1
WatermarkHotel, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Thank you for your review. We’re pleased you had such a wonderful stay with us. We agree, the W Lounge upgrade really is great value for money including evening drinks and canapés, free car parking, Continental breakfast, WiFi and a midday checkout. We’d be happy to host you again soon! More

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Additional Information about Watermark Hotel & Spa Gold Coast

Also Known As:
Watermark Hotel And Spa Gold Coast
Watermark Hotel Gold Coast
Watermark Hotel Surfers Paradise
Watermark Hotel & Spa Gold Coast Surfers Paradise
Address: 3032 Surfers Paradise Boulevard, Surfers Paradise, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Surfers Paradise
#15 Luxury Hotel in Surfers Paradise
#24 Family Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Watermark Hotel & Spa Gold Coast 5*
Official Description (provided by the hotel):
Watermark Hotel & Spa Gold Coast offers 4.5 star accommodation in the heart of Surfers Paradise, just 80 metres walk to golden beaches and 5 minutes away from world class shopping, dining & nightlife. Guests have access to an extensive range of hotel facilities including 24 hour reception, luxury day spa, award winning a la carte & buffet restaurants, 2 bars, hairdresser, 2 pools and gymnasium. There is also the option to indulge in the luxury Club Premier package which offers a 5 star high floor room with ocean or hinterland views, access to Club lounge, evening canapes & drinks, hot & cold breakfast selection, bottle of Chandon on arrival, valet parking, late checkout and more. ... more   less 
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