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Watermark Hotel & Spa Gold Coast

5.0 of 5
3032 Surfers Paradise Boulevard, Surfers Paradise, Queensland 4217, Australia
Hotel amenities
Watermark Hotel & Spa Gold Coast
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401 reviews from our community

Traveler rating
    106
    182
    80
    22
    11
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Families
73
 
Couples
164
 
Solo
17
 
Business
31
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Canberra, Australia
Top Contributor
83 reviews 83 reviews
22 hotel reviews
Reviews in 33 cities Reviews in 33 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 21, 2013 NEW

Stayed in the W rooms on the 19th floor, reasonable size and very comfortable bed. Nice view of the ocean. Bathroom is a little 'old' and small but overall pretty nice. The upgrade to the W Lounge was worth it to get free continental breakfast, evening canapés and the complimentary parking. A bit of a hassle with roads right now... More

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Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 18, 2013 NEW

Stayed 2 nights here using the PREMIEM PACKAGE (now the W package). Had a great experience from check-in to check-out. Staff were very pleasant and helpful. Rooms were modern, clean and had everything you could need. The evening canapes and drinks were extensive and plentiful and the lounge was available all day with drinks, snacks papers, magazines and a cool... More

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Brisbane, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 of 5 stars Reviewed May 13, 2013 via mobile

We booked a 2-night package stay here just before Christmas. Our deluxe room was clean and spacious with a comfortable king sized bed. We ordered some extra pillows off the pillow menu which was great. We had an ocean view room which also was mostly a view of Q1, but that's okay. The swimming pools were small and were chilly... More

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Gold Coast
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 12, 2013

Having stayed at the Watermark a couple of years ago, it was a great coming back. The new games room and pillow menus were great, as is the 'W Lounge' package option. Also loved the smart tv in our room!

Was this review helpful? Yes 1
See 3 more reviews by EllaYaldwyn for Surfers Paradise
Australia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 11, 2013 via mobile

I stay at the watermark on a regular basis for business. It's my first choice of hotels on the Gold Coast. Their service is fantastic, I book directly with their super helpful and always obliging reservations agent "Karina" who always locks away my fave room for me (no other hotel does this for me) The hotel is spotlessly clean, reception... More

Was this review helpful? Yes 1
Brisbane, Australia
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 7, 2013

We are fairly regular visitors to the Watermark as we always enjoy the location, hotel and its staff. A couple of days here always feels like a weeks holiday. This time was no exception, but because it was my birthday, we indulged a little by staying on the top floor in a Premier Suite with it own spa area. Pure... More

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WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review
May 10, 2013

Thank you for your wonderful feedback. We are thrilled to see you are one of our loyal guests and had the opportunity to experience our luxurious Premier Suite. We appreciate your positive thoughts on Amalfi, our Mediterranean restaurant, and have passed these onto the Amalfi chef. Caring for our guests and providing them with an outstanding experience is of the... More

Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 3, 2013 via mobile

Stayed at the Watermark Hotel for 3 nights last year for work. It is a lovely hotel with great views of the nearby Nerang River. Checkin/out is quick and the staff are friendly. The Watermark is just around the corner from the Q1 building (with observation deck) and a short 10 minutes walk to the famous Caville Ave shopping /... More

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WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review
May 10, 2013

Thank you for your fantastic review. Our guests often compliment us on our location- there is always something happening here in Surfers Paradise from festivals to entertainment to beachfront markets. We are very happy to hear you appreciated our guest service and Waves restaurant. We hope to welcome you back to the hotel in the future. More

Kakadu National Park, Darwin
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed May 2, 2013

We recently stayed here as part of a larger wedding group, and I must say that my overall impression was a little disappointing. Things started off very well. We were able to check in very early (10am), and were upgraded to a deluxe room with ocean views at no charge. Our room had two double beds in it, which was... More

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WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review
May 10, 2013

Thank you for your feedback. Please be assured our parking charges are comparable with other 4.5 star hotels in the area. We would like to offer our apologies for the inconvenience you experienced at our day spa. L’Aqua is almost always a highlight for guests staying in the hotel and we successfully host many hens and wedding groups at the... More

Melbourne, Australia
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 1, 2013

We stayed at Watermark for a wedding last weekend. Our room was facing the mountains which I believe is a much nicer view than the other side of the building which looks directly at Q1 with only minimal ocean views. The room was a standard size and had all the usual amenities you'd expect. The aircon was sub-zero which was... More

Was this review helpful? Yes 1
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review
May 10, 2013

Thank you for your comments on your recent stay with us. We are very happy to see that you appreciated our staff as we focus very much on the provision of exceptional guest service. Please be assured that your feedback regarding the bedding has been noted and we are proud to announce that we are currently in the process of... More

Auckland Region, New Zealand
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed May 1, 2013

Wow the view from our room was beyond our expectation! Had enjoyed the breakfast @ the Waves and the Club Lounge service was great. The staff were accomodating and absolutely friendly. Thanks to Angela, Paula & Susan from the front desk, you guys are hospitable and helpful. I would like to say thank you to Jenny from the Lounge who... More

Was this review helpful? Yes
WatermarkGoldCoast, Guest Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review
May 10, 2013

Thank you for such a lovely review. It was a pleasure to have the opportunity to host you for your birthday and we were delighted to inform management about the staff you commended for their efforts. We very much look forward to welcoming you to the hotel again. More

 
 
Watermark Hotel & Spa Gold Coast
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Hotel Summarization (Beta)

What travelers say

  • Room service(8)
  • King bed(4)
  • Buffet breakfast(4)

Additional Information about Watermark Hotel & Spa Gold Coast

Address: 3032 Surfers Paradise Boulevard, Surfers Paradise, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotels in Surfers Paradise
#19 Family Hotels in Surfers Paradise
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Watermark Hotel & Spa Gold Coast offers 4.5 star accommodation in the heart of Surfers Paradise, just 80 metres walk to golden beaches and 5 minutes away from world class shopping, dining & nightlife. Guests have access to an extensive range of hotel facilities including 24 hour reception, luxury day spa, award winning a la carte & buffet restaurants, 2 bars, hairdresser, 2 pools, sauna and gymnasium. There is also the option to indulge in the luxury Club Premier package which offers a 5 star high floor room with ocean or hinterland views, access to Club lounge, evening canapes & drinks, hot & cold breakfast selection, bottle of Chandon on arrival, valet parking, late checkout and more. ... more   less 
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Also Known As:
Watermark Hotel And Spa Gold Coast
Watermark Hotel Gold Coast
Watermark Hotel Surfers Paradise
Watermark Hotel & Spa Gold Coast Surfers Paradise

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Watermark Hotel & Spa Gold Coast
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Enter dates 1 night 2 nights
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