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Paradise Resort Gold Coast

3.0 of 5 122 Ferny Avenue, Surfers Paradise, Queensland 4217, Australia
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Paradise Resort Gold Coast
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Paradise Resort Gold Coast
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788 reviews from our community

Traveler rating
    220
    306
    123
    61
    78
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624
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (217)
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  • English first
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  • Portuguese first
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English first
  • All months
    (788)
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    (174)
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    (162)
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    (242)
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    (210)
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Wangaratta, Australia
Contributor
12 reviews 12 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed today NEW via mobile

Forget the bad reviews, we had 3 nights in 2 of the older rooms and everything was all you could ask for,clean, friendly and well trained staff. Activities are well organised with plenty to keep kids occupied. Pool areas are separate for each age group as are activities . If you want a family holiday on the Gold Coast with... More

Was this review helpful? Yes
Brisbane, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Stayed here with my daughter and had a fantastic time she loved the water slides and pools there was something for toddlers up to teenagers the kids club is fantastic and great for me to sit back with a cocktail and watch her play the rooms could have been a bit cleaner bit otherwise amazing for families

Was this review helpful? Yes 1
Sydney, Australia
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

We were put up here for one night by our airline when our flight was diverted from Sydney to Brisbane. As a result it wasn't our choice to stay, however the room was adequate for our needs with comfortable bed and updated bathroom. The staff were really helpful. Breakfast was your standard buffet affair. If you have kids this would... More

Was this review helpful? Yes 1
GENERAL_MANAGER_DB, General Manager at Paradise Resort Gold Coast, responded to this review

Dear Z3girl, Thank you for taking the time to write a review of your recent stay with us. Sorry to read that your flight was delayed hence your night here. We would definitely agree with you that unless you have children Paradise Resort is not for you. We cater for the family market offering entertainment, activities and facilities to match... More

Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 days ago NEW

This was the second time we've been to Paradise resort as we've been previously last Feb. Even though they've added a few new attractions like the playgym in the foyer i feel as if the resort as a whole has regressed with it's upkeep and general ambience. Granted it is peak season and one should expect it to be busy... More

Was this review helpful? Yes
GENERAL_MANAGER_DB, General Manager at Paradise Resort Gold Coast, responded to this review

Dear Stephen P, Thank you for taking the time to leave are view of your most recent stay. We are truly sorry to read that you did not enjoy yourself on this visit. I can assure you that we take feedback very seriously and are always looking to improve our product as I am sure you would have experienced with... More

Melbourne, Australia
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Really enjoyed our stay because there was so many things for kids to do. The pool was great, entertainment was engaging, everything was fairly priced and the place was well managed. The Zagames restaurant was good, especially when your kids are crying their eyes out waiting for their meal. Usually, I would be concerned about interrupting other peoples meals with... More

Was this review helpful? Yes 4
GENERAL_MANAGER_DB, General Manager at Paradise Resort Gold Coast, responded to this review

Dear polymath2002 Thank you for your recent review of Paradise Resort, I am delighted that you and the family enjoyed your stay with us and look forward in welcoming you all back again in the near future.. kind regards David Brook General Manager More

Mackay
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I am a single mother of 2 and this holiday was very exciting to me as we as a family of 3 have never been on a holiday before. I found Paradise Resort on the Internet and it caught my eye as I wanted a place for my children to have fun and mum could relax. Paradise Resort seemed to... More

Was this review helpful? Yes 2
GENERAL_MANAGER_DB, General Manager at Paradise Resort Gold Coast, responded to this review

Dear Emgirk Thank you for taking the time to leave a review of your recent stay with us here at Paradise Resort. I was extremely sorry to read that you did not enjoy your stay and found us to be expensive. We try very hard to ensure we keep prices down and at an affordable level balancing value for money... More

Senior Contributor
28 reviews 28 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed at the resort in resort room 2 adults 1 child the room was clean and an average size it looked over the front entrance. There was an iron/ ironing board/ hair dryer. The pool area/ reception/ restaurant etc was loud but it is a kids resort there was ample chairs and pool area / slides etc for the... More

Was this review helpful? Yes 2
GENERAL_MANAGER_DB, General Manager at Paradise Resort Gold Coast, responded to this review

Dear Theprices78 Thank you for taking the time to leave a review of your recent stay with us here at Paradise Resort. We are glad to read that you found the location and cleanliness to your expectations and our staff friendly , although I was disappointed that the service and food fell short. We pride ourselves on working hard to... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Do not bother staying at this resort it is not relaxing it is expensive noisy rooms are rubbish kids pooed In pool twice didn't even swim there the whole stay really rude staff I will never go back to this dump again. False advertising on website

Was this review helpful? Yes 2
GENERAL_MANAGER_DB, General Manager at Paradise Resort Gold Coast, responded to this review

Dear Alishia28 Thank you for taking the time to leave a review of your recent stay with us here at Paradise Resort. Unfortunately accidents happen and I can assure you that we have no desire to allow kids to "poo" in the poo. The process to rectify this takes time and inconveniences all our guests. As you would have seen... More

Cairns, Australia
Top Contributor
152 reviews 152 reviews
39 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed 1 week ago

This is our 2nd time to visit here. I think the hotel is catering perfectly for family with young kids, but not above 13 yrs old and/or older. My daughter was just enough to enjoy as my son is younger. It will be nice if they can organise for teen too, this will also benefit hotel to have more wider... More

Was this review helpful? Yes 1
GENERAL_MANAGER_DB, General Manager at Paradise Resort Gold Coast, responded to this review

Dear Makichan Dear Theprices78 Thank you for taking the time to leave a review of your recent stay with us here at Paradise Resort. We are glad to read that you Enjoyed your stay with us. However I was sorry to read that the lady in the shop was argued with you over a 20c variance in price. We pride... More

1 review
1 of 5 stars Reviewed 1 week ago via mobile

You may have the facilities to draw people but your staff including management are rude and arrogant, so many issues and everything was an inconvenience to you. Not to mention car park craziness you charge more but I can almost guarantee you charge more people than there are car parks and when an issue is raised your response .. What... More

Was this review helpful? Yes
GENERAL_MANAGER_DB, General Manager at Paradise Resort Gold Coast, responded to this review

Dear Abbierise I am sorry to read that you experienced an issue with car parking which I am assuming from your comment was not dealt with to your satisfaction. I offer you my most sincere apologies. Whatever the issue was it most certainly appears as if we should have dealt with it in a more professional manner. I will follow... More

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Additional Information about Paradise Resort Gold Coast

Address: 122 Ferny Avenue, Surfers Paradise, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Paradise Resort Gold Coast 3*
Number of rooms: 358
Reservation Options:
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Also Known As:
Paradise Resort Gold Coast Hotel Surfers Paradise
Paradise Resort Surfers
Paradise Hotel Surfers
Paradise Resort Australia
Paradise Resort Gold Coast Surfers Paradise

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