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Islander Resort Hotel

3.0 of 5
Hotel website
3128 Surfers Paradise Boulevard | (Cnr Surfers Paradise Bvld), Surfers Paradise, Queensland 4217, Australia
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Islander Resort Hotel
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Ranked #36 of 54 Hotels in Surfers Paradise
A recent review
3 of 5 stars reviewed yesterday
Russ319 Sydney, Australia
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243 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Sydney, Australia
1 review
3 of 5 stars Reviewed yesterday NEW

recently stayed here for one night so just need a good room with a bed and this was quite adequate very central polite staff clean room quite room what more could you ask for. yes may be not a real resort hotel but great for my liking.

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Mumbai (Bombay), India
Top Contributor
224 reviews 224 reviews
34 hotel reviews
64 helpful votes 64 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

i don't think I would suggest this Hotel to anyone. The reception staff were rude and not bothered. Also the wifi was available only in the lobby. The room was average and the bathroom very dirty. There were spiders and cockroaches around. The other guest were partying around were loud and made noise through the night. The buffet breakfast was... More 

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Management response:

Dear Zarin S Thank you for taking the time to submit a review of your stay at the Islander Resort Hotel. Our apologies that you did not enjoy your stay and the resort was not up to your standards. We take all feedback very seriously and have passed on your feedback to the housekeeping, maintenance and reservations departments. Please note... More 

Travelers are raving about these Surfers Paradise hotels

Wellington, New Zealand
Top Contributor
68 reviews 68 reviews
14 hotel reviews
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

this hotel is in identity crisis. on one side they have a backpackers and other side a so called 3 star hotel. But whatever price you pay you will be treated as a backpacker. I originally booked a dorm bed. but due to long flight I decided to upgrade to a room to myself. $99 was rate per night. as... More 

Was this review helpful? Yes 1
irh, General Manager at Islander Resort Hotel, responded to this review

Dear Kaustubh12, I would firstly like to take this opportunity to sincerely thank you for taking the time to note your concerns about your recent stay. I do appreciate the feedback and apologise that the rooms did not meet your expectations. Our property currently offers 2 towers with 4 different room types (backpacker dorm, backpacker double, standard hotel room and... More 

2 reviews
1 of 5 stars Reviewed 1 week ago via mobile

Booked a room for myself, partner and child.. The room was rundown, really dated, and the walls are paper thin so you can hear everything from surrounding rooms.. They employ security as its a rough hotel, need I say more. The carpark is small and only if your lucky do you get a park, even though it's advertised with parking..We... More 

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irh, General Manager at Islander Resort Hotel, responded to this review

Dear Kcarter18, Thank you for your feedback and we apologise for the inconvenience caused by the items you have raised. I confirm we do have Security rostered at the Hotel on a nightly basis, this is a statutory condition of the properties liquor licence and ensures the safety of our guests and patrons. We do advertise “limited car parking” on... More 

2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Checked in at 6pm dropped luggage off went out for dinner, The loby was full of young party goers, Walked back after dinner police were out front taking someone away, Went up to room could hear people walking around above me with there heels on young males in the hall way with very colourful launage, I felt very unsafe and... More 

Was this review helpful? Yes 3
irh, General Manager at Islander Resort Hotel, responded to this review

Dear KKMaree, I am sorry to hear that your experience was such an unfavourable one. Given the very nature of Surfers Paradise on Saturday evenings, we do find that many of our guests are attending events within the precinct. I will pass your feedback on to our Security team to ensure we are more pro-active on the floors. We trust... More 

Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I have been backpacking round the world for the past 2 months so I know not to expect luxury when staying in hostels...however, this "Hotel" was not pleasant. When walking in the room you were greeted with a carpet that looked like it had never been vacuumed, sink that had ants crawling round it and a shower and toilet that... More 

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irh, General Manager at Islander Resort Hotel, responded to this review

Dear Naomi & Gabbie, Thank you for the positive feedback on our fantastic location and clean bedding / linen. We pride ourselves on the service we offer guests and based on your feedback have clearly let both of you down during your stay. We offer 30 minutes Free Wi-Fi a day and are currently having additional access points installed to... More 

2 reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

We are backpacking all around the world so we do not expect luxury but this place was awful. To start with the staff at the front desk were so rude to us, we then got to our room which in all fairness the bed sheets were clean, thank god. In the bathroom there were ants crawling over the walls.... And... More 

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1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed with my family there for 9 nights, the services was fantastic and reception was even better and friendly, if you want to save some dollar with reasonable service not a bad stay here.I think I would rate them good 4.5 star.

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irh, National Sales Executive at Islander Resort Hotel, responded to this review

Dear Chetan J Thank you for taking the time to write a review on your recent stay at the Islander. We take great pride in the customer service offered by our team as well as offering value for money accommodation right in the heart of Surfers Paradise - it sounds like you got to experience both of these during your... More 

Noosa, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 13, 2015

It's position is perfect! Its obviously no 5 star hotel so the amenities are average but for $100 a night in the middle of Surfers Paradise what do you expect! If I was looking for a romantic weekend away I probably wouldn't consider staying here but if you want to hit the nightclubs and party this is the place to... More 

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irh, National Sales Executive at Islander Resort Hotel, responded to this review

Dear Tiffany-lee M Thanks for your feedback on your recent stay at the Islander Resort Hotel. We really appreciate guests taking time to tell us how they found their stay - it sounds like you had a fantastic time! We pride ourselves on our central Surfers Paradise location and strive to offer value for money accommodation with very competitive rates.... More 

Wales, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 11, 2015

My friends and i stayed here for 2 nights. We stayed in a 4 person room with an en suite bathroom. The room was clean and tidy with ample living space. We even had a fridge and a tv to use in the room! The beds were comfortable however, they were ancient. They were extremely low down and not very... More 

Was this review helpful? Yes 1
irh, National Sales Executive at Islander Resort Hotel, responded to this review

Dear laurag201596 Thanks for taking the time to submit your review of your stay at the Islander Resort Hotel. It sounds like you booked one of our four share dorm rooms with private bathrooms. These rooms are very budget friendly as they do not offer air conditioning. We do have pedestal fans available for guests in these rooms - I... More 

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