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Hotel Grand Chancellor Surfers Paradise

Cnr Surfers Paradise Boulevard and Hanlan Street, Surfers Paradise, Queensland 4217, Australia
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Hotel Grand Chancellor Surfers Paradise
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Ranked #25 of 58 Hotels in Surfers Paradise
A recent review
4 of 5 stars Reviewed December 25, 2013
RaymondCheow Singapore, Singapore
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865 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hotel Grand Chancellor Surfers Paradise
See the most recent reviews
Singapore, Singapore
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 25, 2013

The hotel at the higher level are more scenic and the location is near the beach and the local shops and dining area. food wise it is ok if you are not a picky eater. The only disadvantage is that the rooms at the lower floor are a bit old and dirty.

Was this review helpful? Yes
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review

Dear RaymondCheow, Thank you so much for creating this review of your recent visit to the hotel. I was so pleased to read that you enjoyed your stay, particularly our central location. Thank you again and we look forward to welcoming you back soon. Best regards, Peter Yared General Manager More 

Noosaville, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 24, 2013

Arrived late after work and found someone already in our room which was embarrassing. Lucky they weren't naked! The only other room smelled of smoke so we had to find another hotel at 10pm... Staff were rude and rooms tired.

Was this review helpful? Yes 2
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review

Dear Copa2251, Thank you for time in posting a review of your time spent at the hotel in December. I would like to apologise for the issues encountered during your stay. Please let it be known this is not the norm for the hotel and I appreciate you bringing these items to my attention. Thank you once again and I... More 

Singapore, Singapore
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 24, 2013

I stayed in a standard twin room which was not refurbished. Our room was located on the 21st level and we had an awesome view of surfers paradise ahead of us and the tall buildings to our sides. I wasn't looking forward much to this stay because of the numerous bad comments that I have read here but my stay... More 

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HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review

Dear tianatiana, Thank you for taking the time to create this comprehensive review of your stay at the Hotel. I am so pleased you were able to enjoy our sweeping views of Surfers Paradise from the comfort of your room and it is even more pleasing to read that you found the Hotel’s central location to be fantastic. I would... More 

Nambour, Australia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed December 18, 2013

This was my wedding anniversary weekend and we both had a blast, location was amazing, shops, markets, ten pin bowling, restaurants all within walking distance. Service was amazing, very friendly and helpful at reception. Room was great, spacious, comfortable bed and had a nice view of the ocean and Surfers Paradise. Breakfast was delicious! Loved the buffet! I will be... More 

Was this review helpful? Yes
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review

Dear DaneGaspar, Reading this review has made my day – thank you! I am so glad that you chose us to spend your wedding anniversary at. It really is wonderful to receive such positive reviews from our guests. I will pass your feedback onto the team and ensure they are commended for a job well done. Thank you once again,... More 

Morwell, Australia
Contributor
15 reviews 15 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 18, 2013

Clean and staff all friendly and efficient. Required new swipe card and kitchen supplies and it was all taken care of quietly and efficiently. Located centrally with walking ease of access throughout Surfers.

Was this review helpful? Yes
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review

Dear MarkDAlterio, Thank you so much for taking the time to write this review of your stay with us for your daughters wedding. I am so glad you enjoyed your time here and that our staff were quickly able to rectify the minor issues you encountered to ensure the comfort of your stay. Thank you again for your feedback, and... More 

Coffs Harbour, Australia
Contributor
14 reviews 14 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 18, 2013

My partner and I stayed for 4 nights as part of a Scoopon deal back in April. We were told to ask for a room higher up as they had more renovations and also there would be less noise. I can't remember the exact floor but I think it was approximately 17 or 18 and could hardly hear any of... More 

Was this review helpful? Yes
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review

Dear Howdy255059, Thank you for taking the time to write about your visit earlier this year. It was wonderful to read that you enjoyed your stay. I am sure your tip about requesting a higher floor where possible will be appreciated by other travellers. Also the highest floors are our newly renovated rooms, and offer a modern look and feel... More 

Singapore, Singapore
Contributor
16 reviews 16 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 17, 2013

The hotel is in a great location. View out of our hotel room is the beautiful view of Surfers Paradise. Walk along the sand n sea at night was romantic and fascinating. Service of staff was good and was thankful to the perfect coordination of the staff with my sis who prepared for a surprise for my hubby and myself... More 

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HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review

Dear ParamesRaj, Thank you for this great review of your visit to the Hotel Grand Chancellor Surfers Paradise. I am thrilled that you chose the hotel to spend your first wedding anniversary at; it is great to hear that you both had such a wonderful time. Thank you once again; we hope you will return to celebrate your next anniversary... More 

Glasgow, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 15, 2013

Surfers Paradise is such a fantastic place and this hotel would have been the bees knees 20 years ago!Grubby in need of a serious update!Clean but tired hotel!Service nothing to write home about no service at the pool!Fantastic location

Was this review helpful? Yes 1
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review

Dear Shamusr07840, I appreciate you taking the time to leave your feedback on your stay at the beginning of the year. It is pleasing to read that you loved our location. It was disheartening to hear that some aspects of your room and décor did not meet your expectations. There are photos posted on our website of both the newly... More 

Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 14, 2013

I have stayed at this hotel several times when attending conferences. The only thing it has going for it is the central location. Each visit has had it's own issues ranging from having to wait two hours due to the room not being ready to no air conditioning. Only the housekeeping staff can be commended. The rest are unhelpful -... More 

Was this review helpful? Yes
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review

Dear FrequenTraveller108, Thank you for taking the time to leave this review. I am pleased that you enjoy our central location and are happy with our diligent Housekeeping team. I was disappointed to read that you have encountered some issues while staying with us and apologise for the inconveniences felt. I do hope that you will consider us again in... More 

Dehradun, India
Top Contributor
110 reviews 110 reviews
45 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed December 14, 2013

I got a free upgrade to a deluxe room with a fantastic view of surfers paradise. Had a beautiful room with a balcony and spacious room and bathroom. Staff was excellent and so was the breakfast,it was right there bang on surfers paradise which was full of eating places and pubs and entertainment and the great surfers paradise. What else... More 

Was this review helpful? Yes 1
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review

Dear Venudhingra, Greetings from Hotel Grand Chancellor Surfers Paradise. What an amazing review – thank you so much! It is so pleasing to read that you were in paradise yourself while at the Hotel. Thank you again for these kind words - I hope you return for another great stay soon. Best regards, Peter Yared General Manager More 

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