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Hotel Grand Chancellor Surfers Paradise

Cnr Surfers Paradise Boulevard and Hanlan Street, Surfers Paradise, Queensland 4217, Australia
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Hotel Grand Chancellor Surfers Paradise
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895 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (278)
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Melbourne, Australia
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Delux means: luxurious or sumptuous; of a superior kind. This room on the 30th floor was not delux. Check in and out was so busy as there was only two members of staff on. The staff were very friendly. Breakfast Buffet was adequate at half price = $12.50. I would not pay $25.00 for it. The decor was cool, not... More 

Was this review helpful? Yes
Chennai (Madras), India
1 review
5 of 5 stars Reviewed 3 days ago NEW

Room was quite spacious and properly furnished. The view from the balcony was magnificent as we had a beautiful view of vast beach and the street. Location is nearest to all the restaurants. The breakfast spread is good. The only improvement needed is the reduction in the check-in time.

Was this review helpful? Yes
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We were there on 15 March to 18 March 2015 – 3 nights Stay.We were lucky that we got the best view room of this hotel.I cant express in words the scenic view of this room.We were so pleased that we use to spend our time mostly in morning and late evenings with drinks at the balcony of our room... More 

Was this review helpful? Yes
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review

DearVishal A, What a glowing review – thank you for rating the hotel 5 stars! It is always so wonderful to hear such positive feedback from a satisfied guest. I am thrilled that you enjoyed your stay so much and had the chance to admire the beautiful views our rooms offer. It has warmed me to hear that you will... More 

Caloundra, Queensland, Australia
Contributor
15 reviews 15 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were very happy with all aspects of the hotel, after some trepidation reading previous reviews. From check-in and given discount parking and a room upgrade, to room standard very impressed. We chose to have buffet breakfast and compared to our recent trip overseas, the selection was satisfactory and tasty. The lady greeting us( doing a day shift not her... More 

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HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review

Dear Sharon O, Thank you for this kind review of your recent stay at Hotel Grand Chancellor Surfers Paradise. I am so pleased to hear that your stay was so positive and that our staff went above and beyond to ensure the comfort of your stay. Thank you also for your mention of the door key and I am happy... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here in a family holiday, quite pricey but nice rooms. Reception could do better with communicating opening hours especially when check in is firmly at 2pm and reception had closed on the day we arrived at 11am. There were many rules which had to be followed, felt like being back at school but overall a pleasant stay.

Was this review helpful? Yes 2
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review

Dear Craig S, Thank you for sharing your feedback on your recent stay, I am pleased that you think the hotel is a nice place. I would like to clarify your comment that our Reception was closed when you arrived as our Reception operates 24 hours a day and is always staffed. It is a shame that you felt the... More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Good location! Only 5 mins to the beach. I had ocean view room and so much enjoyed the beautiful scene on the balcony. We also received welcome pack when check in. One small point to improve: Room could be just a little bit cleaner.

Was this review helpful? Yes 1
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review

Dear Mia C, Thank you for this review of your recent visit. I am so pleased that the hotel was so well suited to your needs and you loved our Central Surfers Paradise location. I would also like to thank you for your mention of the housekeeping and I apologise that this was not up to the mark. I will... More 

Mudgeeraba, Australia
Senior Contributor
21 reviews 21 reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The purpose of my visit was not spending a lot of time here, so what we needed it for, basically a bed to sleep it was fine. Could update their bedroom facilities, ie the drink/bar station and bathroom were a little neglected/outdate. But otherwise location, and service were really great.

Was this review helpful? Yes
Toowoomba, Australia
1 review
5 of 5 stars Reviewed 1 week ago

My husband and i stay here when we go away for a weekend and have enjoyed our stays. We took the kids and they loved being able to see the beach from the room balcony and enjoyed the pool and spa. The staff are really nice and helpful

Review collected in partnership with Amoma.com

Was this review helpful? Yes
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review

Dear 118belindaw, Thank you for this kind recommendation of the Hotel Grand Chancellor Surfers Paradise from your visit in January. I am so thrilled to read that you had such a positive experience at the hotel and that it was the perfect setting for you and your family to enjoy a weekend away. Thank you also for your warm words... More 

Brisbane, Australia
1 review
4 of 5 stars Reviewed 1 week ago

The rooms were very clean, my stay at The Grand Chancellor was affordable and enjoyable. Although I've not rated a 5. Certainly my experience at this hotel was well above average. This was only intended to be a short review. I really have nothing more to ad. My experience was all positive.

Review collected in partnership with Amoma.com

Was this review helpful? Yes
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review

Dear leesK2322AN, Thank you for sharing your experience about Hotel Grand Chancellor Surfers Paradise. I am pleased that you found the hotel to be great value for money and that you were impressed with our staff. We really appreciate your glowing recommendation. We hope to see you back at the Hotel in the near future, hopefully with a 5 star... More 

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