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Hotel Grand Chancellor Surfers Paradise

4.5 of 5 Cnr Surfers Paradise Boulevard and Hanlan Street, Surfers Paradise, Queensland 4217, Australia
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Hotel Grand Chancellor Surfers Paradise
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Hotel Grand Chancellor Surfers Paradise
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803 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Delhi, India
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago NEW

The Best part of this property is it's location & proximity to the most happening place in Gold Coast, i.e. Surfers Paradise. It has bars, pubs, lounges, beach, cafes, shops, food outlets, live performances etc. Food options were good and the staff was very helpful. The room was very spacious with a great view of the surroundings. My only suggestion... More 

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Brisbane, Australia
Contributor
13 reviews 13 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

My partner and I really enjoyed our one night stay at the Grand Chancellor. The king spa room was very spacious and we were very impressed to be upgraded to a sea view deluxe. The spa was a good size, with views out to the sea and the Gold Coast skyline. Comfy bed, quiet room, stylish decor. was thrilled to... More 

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HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review

Dear 4078andbeyond, Thank you for your kind words. I am thrilled that you enjoyed every aspect of your stay from our comfortable rooms to our friendly, efficient staff. We look forward to welcoming you back to the hotel for another brilliant stay in the near future. Best regards, Peter Yared General Manager More 

Mumbai, Maharashtra, India
Contributor
11 reviews 11 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Our group was at this very good hotel from 16th Nov to 19th Nov '14. In fact, my wife and I celebrated my 60th birthday at this memorable hotel. Excellent view of the Gold Coast and many hotels etc from our room balcony. Very good swimming pool and jacuzi. Very nice staff. Wifi is free in the lobby and the... More 

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HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review

Dear sujit_11, Thank you for this kind recommendation of the Hotel Grand Chancellor Surfers Paradise from your visit last year. I am so thrilled to read that you had such a positive experience at the hotel and that it was the perfect setting for you and your wife to enjoy your 60th birthday from. Thank you also for your warm... More 

Dunedin, New Zealand
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have no idea what the room cost because it was all included in the package price. The hotel was in an awesome location but the room itself was very tired. The bathroom was shabby and the sink in the kitchenette area was cracked and very untidy.The grout on the floor tiles and in the shower was quite discoloured with... More 

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New Zealand
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked here because it was advertised as a 5 star hotel (Gold tower) I'm sure this place was originally a 5 star when it was new but it certainly isn't now apart from the service levels. The room was cleanish and tidy but it was very dated and shabby. There was mould in the bathroom, and cracks in the... More 

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HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review

Dear Katriana, Thank you for writing this review of your recent stay. I would just like to clarify the fact that we are not quite a 5 star, with our official rating at 4.5 stars. I do appreciate your kind comments about our staff and are pleased that they hit the mark for you. I was disappointed that some aspects... More 

Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have no idea what the rooms cost, that is the finance minister's area. We stayed on the 31st floor. The room was clean and well appointed, although the TV was a bit small. Overall, it felt a bit tired. The view from the balcony was excellent, although you could still hear the doof doof from the nightclubs. The staff... More 

Was this review helpful? Yes
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review

Dear Alan R, Thank you for sharing your review on Tripadvisor, I am pleased that you found you enjoyed our fantastic views our found our staff to be friendly and kind. It was also great to hear that you found our food to be delicious but I was disappointed that the atmosphere in the restaurant was not to your liking.... More 

Adelaide, Australia
Contributor
13 reviews 13 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

We went to reception to check in early and we were rudely told our room wasn't ready. We asked the girl (Rebecca) if she could give us a call when it was ready. 3pm came and still no call. We returned to the reception to be served by someone else who made us go through the whole check in process... More 

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HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review

Dear Tahlia_12 Thank you for taking the time to bring the events of your stay to my attention. I was disappointed that some aspects of your stay were not up to your expectations. Our standard rooms have recently undergone a soft refurbishment so I am saddened this was not to your liking. There are photos posted on our website of... More 

Brisbane, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

I recently stayed at the Hotel Grand Chancellor in Surfers Paradise. The staff are very friendly and informative and the rooms are lovely. The resort is very centrally located for those who wants to be right in the heart of Surfers. Lovely facilities - Would definitely recommend.

Was this review helpful? Yes
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review

Dear Alicia E, Thank you for taking the time to write us this stunning review! I was pleased to hear that you loved your stay and appreciate your warm recommendation of the hotel. Thank you as well for your kind mention of our staff, I will be sure to commend them. Again, thank you again for sharing this feedback; we... More 

Ipswich, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had to stay on the Gold Coast for one night and found this hotel on one of the Internet deals sites, our stay here was very good value for money as the location was in the heart of Surfers Paradise. Our room was on the 34th floor which was clean and comfortable, breakfast was good value as we were given... More 

Was this review helpful? Yes
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review

Dear Tom D, Thank for you for this 5 star review of your recent stay! I am so thrilled that you had an all-round positive experience at the Hotel Grand Chancellor Surfers Paradise. We look forward to welcoming you back again in the future. Best regards, Peter Yared General Manager More 

Sydney, Australia
2 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

This was the second time I've been in the Gold Coast. The first time was more Theme Park oriented so I we never went into the Surfers Paradise part of the coast. This time around though it really shows you the important of your location. The hotel was right smack in the middle of it all. Close to the shops,... More 

Was this review helpful? Yes
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review

Dear Geran A, Reading this review has made my day! I am thrilled that you enjoyed your stay so much and found our convenient location to be such a positive for your trip. Thank you again and we look forward to having you visit again soon. Best regards, Peter Yared General Manager More 

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Additional Information about Hotel Grand Chancellor Surfers Paradise

Address: Cnr Surfers Paradise Boulevard and Hanlan Street, Surfers Paradise, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hotel Grand Chancellor Surfers Paradise 4.5*
Number of rooms: 404
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Also Known As:
Hotel Grand Chancellor Surfers Paradise Gold Coast
Hotel Style:
#13 On the Beach Hotel in Surfers Paradise
#20 Luxury Hotel in Surfers Paradise

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