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All 74 Surfers Paradise hotels

Hotel Grand Chancellor Surfers Paradise

4.5 of 5 Hotel   |   Cnr Surfers Paradise Boulevard and Hanlan Street, Surfers Paradise, Queensland 4217, Australia
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Hotel Grand Chancellor Surfers Paradise
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61%
Ranked #34 of 74 hotels in Surfers Paradise
A recent review
4 of 5 stars reviewed yesterday
aliejelly90
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637 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
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English first
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

my partner and myself stayed here over the weekend 25/7-27/7 for my birthday in a premium king ocean view room. Must say it lived up to its expectations. Check in was quick and easy and receptionist were very lovely. Room was so very amazing. big and spacious. and the view from the room was amazing. we even saw a whale... More

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Bendigo, Australia
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed yesterday NEW

We arrived late . Tram stop only a short walk away. Speedy check in . Huge room with a great view of the ocean. Big bed comfortable . Room was a little cold upon arrival. Concierge was helpful in the morning cavil ave a 2 minute walk away. Great location suit . Family's or couples

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Melbourne, Australia
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Back in late June I attended a famil on the Gold Coast and as part of that I was put up at the Hotel Grand Chancellor. I stayed 2 nights and although it was a pleasant stay and the staff there were most obliging and very helpful, it's probably not the level that I would probably stay at (I know... More

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Melbourne, Australia
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

hi we have recently just returned from a short 3 day stay at the grand chancellor surfers paradise, I had read mixed reviews, but I emailed the hotel with some questions and was emailed back by Madison who was extremely helpful, and we couldn't not find fault with any of the staff we dealt with during our stay, they were... More

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Ulverstone, Australia
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago NEW

While booking our trip to Surfers Paradise we really had no idea where to stay, we consulted with a travel agency and they mentioned the Hotel Grand Chancellor. We weren’t really sure what to expect. Upon arriving we were greeted by friendly staff who were very welcoming, despite the fact that they were obviously quite busy. We were given an... More

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Golden Beach, Australia
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

The Grand Chancellor is a major building in the heart of Surfers paradise. Our group of 12 found the booking was straight forward, but a hassle on arrival - 2 long queues of people checking in and only 2 staff to handle it. The queues were there nearly all day. They definitely need at leat 2 more at reception, or... More

Was this review helpful? Yes 1
Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is situated conveniently near Cavil Avenue, and the ocean view was nice from the balcony. Everything was a within a short walk, and the staff were nice enough without exerting themselves to go the extra mile. I wouldn't hesitate to return.

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Riyadh, Saudi Arabia
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Location: 9/10, Well in heart of The Surfers Paradise ,60$/ 35 min from OOL airport. If u r single take airport shuttle. Main beach & sky deck is 3-4 min walk from the hotel. Rooms : 8/10, I took twin room.Spacious,city view on 10th floor as ocean view was not available. Star rating : I rate this hotel as 3.5/7... More

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HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review

Dear rsoodmail, Thank you for taking the time to leave this comprehensive review on your stay at Hotel Grand Chancellor Surfers Paradise. I am pleased to read that you enjoyed your stay and thank you for including such wide ranging information that I am sure other travellers will benefit from. We hope to welcome you and your family back again... More

1 review
3 of 5 stars Reviewed 1 week ago via mobile

I did not like the experience at reception today when I requested one of the receptionist that I cannot wait in the queue as I will miss my shuttle bus and then I will miss my flight as I was getting late she did not even tried to understand instead gave me a lecture. Another receptionist hinted here and then... More

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HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review

Dear Manojdevedi, Thank you for taking the time to bring the events of your stay to my attention. I was disappointed that your experience with our Front Office staff was not up to your expectations. I have asked the Front Office Manager to hold weekly refresher training so that we are able to ensure we are continually offering service that... More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is great for its location to the beach, shops and restaurants. Room was clean with great views over the town. However customer service over the phone and when we arrived was lacking. Two conflicting stories off them. Lady over the phone previously that day had said yes to a roll a way bed and that it is $50 for... More

Was this review helpful? Yes 2
HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review

Dear Tracey2006, Thank you for your review of Hotel Grand Chancellor Surfers Paradise. I am thrilled that you enjoyed our central location. Being in the middle of all that Surfers Paradise has to offer makes it incredibly convenient for our guests. Thank you also for your lovely comments about our rooms. I was however saddened to hear of your experience... More

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Additional Information about Hotel Grand Chancellor Surfers Paradise

Address: Cnr Surfers Paradise Boulevard and Hanlan Street, Surfers Paradise, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hotel Grand Chancellor Surfers Paradise 4.5*
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Also Known As:
Hotel Grand Chancellor Surfers Paradise Gold Coast

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#16 On the Beach Hotel in Surfers Paradise #23 Luxury Hotel in Surfers Paradise
Hotel Class
Official Description (provided by the hotel)
Hotel Grand Chancellor Surfers Paradise is situated in the heart of Surfers Paradise surrounded by pristine beaches, iconic theme parks and an energetic nightlife. Conveniently located just a 150 metre walk to the beach, the hotel offers an extensive range of state of the art leisure facilities for guest’s enjoyment. Relax by the swimming pool and spa, or get active in the well-equipped fitness centre and full size tennis court. ... more   less 
Number of rooms
404

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1 question
7 days ago

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