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All 75 Surfers Paradise hotels

Hotel Grand Chancellor Surfers Paradise

4.5 of 5 Hotel   |   Cnr Surfers Paradise Boulevard and Hanlan Street, Surfers Paradise, Queensland 4217, Australia
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Hotel Grand Chancellor Surfers Paradise
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A recent review
5 of 5 stars reviewed 5 days ago
annemarie877 Melbourne, Australia
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571 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Brisbane, Australia
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Unable to park in carpark due to height of car (not displayed anywhere on their website) ended up paying $76 for one night. Reception staff not helpful and basically said it was our fault. Breakfast was like a school canteen with only 1 coffee machine for all guests which took over 20 minutes to use. Room not serviced,enquired with housekeeping... More

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Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 5 days ago NEW

what can i say! the best hotel to stay on the gold coast the best price the best location the best service the best comfort and one of the only handful of hotels with an outdoor pool that is heated. i can't say anymore i'm speechless i am not joking well done to all of you here, i give you... More

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Melbourne, Victoria, Australia
Top Contributor
81 reviews 81 reviews
68 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I stayed at the Grand Chancellor Surfers Paradise a few times. Every time I come back, the hotel gets better. The room is looking very sharp and fresh. The view is always like a post card. I park my car downstairs, coming from Brisbane airport. Room service was very good as I had a steak and salad, with a glass... More

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Brisbane, Australia
Top Contributor
72 reviews 72 reviews
27 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

stayed here just for one night while staying in surfers. had a beautiful family room for four girls. lots of space to get ready separate bedrooms. all nicely decorated good facilities. downside was the bathroom think they need to spend just a little more and upgrade them but other than was lovely. hotels interior very nice looks expensive staff friendly.... More

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HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review

Dear deana c, Thank you for this review of your recent visit. I am so pleased that our family room was so well suited to your needs and that you and your friends made the most of our spacious rooms. It is also thrilling for me to read that you enjoyed our pool facilities and were impressed with both the... More

Gold Coast
Contributor
11 reviews 11 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We booked a newly renovated King Room for the weekend of the 5th-6th of April 2014. We got a room on the 30th floor, which was presented very nicely and had a fantastic view of both the beach and Surfers Paradise. The bed was however well worn and the pillows were very flat offering no support what so ever. On... More

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HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review

Dear ScottyK86, Thank you for sharing your review. I was pleased to hear that you enjoyed our sweeping views of Surfers Paradise and the beach and found the hotel to be well priced. It was shame to read that the bed was not to your liking. Bed comfort is a matter of personal taste and as we know all tastes... More

Brisbane, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

terrible... have stayed many times before - not that this matters in terms of customer service. Last two times I have stayed there have been major problems - one in premium ocean view and other in premium spa room. The latest was rubbish in the bins on arrival, a horribly strong smell of sewerage and pubic hair on the toilet... More

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Coffs Coast
Top Contributor
85 reviews 85 reviews
45 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We booked a spa suite to celebrate our 19th wedding anniversary. We were welcomed warmly by Jake at the front desk, even though we were early our room was ready. Jake also organised discount restaurant vouchers, chocolates and champagne when he found out we were celebrating our wedding anniversary. Our room was on the 31st floor with excellent views north... More

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HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review

Dear jandk_95, Thank you for sharing this five star review of Hotel Grand Chancellor Surfers Paradise! I was so pleased to read that you chose us to help celebrate your 19th wedding anniversary and that you had such a special time. I was however saddened to hear about your experience with our security contractor and am pleased that our staff... More

Kuala Lumpur
Senior Contributor
45 reviews 45 reviews
28 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Not in a position to rate the facilities and rooms as I did not stay in this hotel. I stayed in one further away but this Hotel was much closer to the pubs (happening on Saturday night), shops and eateries. Near to Woolsworth supermarket. Good location is the only comment I could offer.

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HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review

Dear TYYL, Thank you for your review of our central location. We too agree that we are in a pretty special spot! We hope you will choose to stay with us next time so you can make the most of our prime position. Best regards, Peter Yared General Manager More

Bangalore, India
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Though Grand Chancellor is not that atmospheric and characterful, but its prime location, friendly staff, well whetted facilities make it a comfy and reliable. Especially recommended for groups and families who want to stay in the thick of Gold Coast's action. The breakfast atmosphere leaves much to be desired, but cant complain about the variety of food.

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HGCSP-Management, General Manager at Hotel Grand Chancellor Surfers Paradise, responded to this review

Dear Supsonthemove, Thank you so much for creating this review of your recent visit to Hotel Grand Chancellor Surfers Paradise. I was so pleased to read that you enjoyed most aspects of your stay and that you think the hotel is perfect for families. I am sure the travelling community will appreciate your comments also. Thank you again and we... More

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Additional Information about Hotel Grand Chancellor Surfers Paradise

Also Known As:
Hotel Grand Chancellor Surfers Paradise Gold Coast
Address: Cnr Surfers Paradise Boulevard and Hanlan Street, Surfers Paradise, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#13 On the Beach Hotel in Surfers Paradise
#25 Luxury Hotel in Surfers Paradise
#33 Family Hotel in Surfers Paradise
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hotel Grand Chancellor Surfers Paradise 4.5*
Official Description (provided by the hotel):
Hotel Grand Chancellor Surfers Paradise is situated in the heart of Surfers Paradise surrounded by pristine beaches, iconic theme parks and an energetic nightlife. Conveniently located just a 150 metre walk to the beach, the hotel offers an extensive range of state of the art leisure facilities for guest’s enjoyment. Relax by the swimming pool and spa, or get active in the well-equipped fitness centre and full size tennis court. ... more   less 
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