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Outrigger Surfers Paradise

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22 View Avenue, Surfers Paradise, Queensland 4217, Australia
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Outrigger Surfers Paradise
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664 Reviews from our TripAdvisor Community

Traveler rating
    176
    265
    141
    46
    36
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
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  • All months
    (664)
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    (198)
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There are newer reviews for Outrigger Surfers Paradise
See the most recent reviews
Sydney
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 23, 2013

Customer Service here is appalling. I have never experienced such a low standard of service. I would never stay here again even if it was free of charge.Love the location and the food was nice but the pool is very old and the tiles need replacing. Utterly disgusted with the management.

Was this review helpful? Yes 2
ASPGM, General Manager at Outrigger Surfers Paradise, responded to this review

Dear Travellerforlife0123, I acknowledge receipt of your feedback, "worst hotel service" but would honestly like to address and to do so would appreciate you emailing me on Grant.James@outrigger.com.au to obtain specific details so I can address with our department heads, managers and supervisors and team. The pool is being addressed with the body corporate to have new pool furniture, internal... More 

Brisbane, Australia
Contributor
18 reviews 18 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 22, 2013

The reception staff were excellent on arrival. Stayed for two nights in a two doubled bedded room 2215, with ocean and beach views to the north. The two double beds were down in the middle, which consequently made for a very uncomfortable night's sleep. You could feel the bed springs through the mattress. The quality of the bed linen was... More 

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ASPGM, General Manager at Outrigger Surfers Paradise, responded to this review

Dear Eric994, I will be insp3cting room #2215 tomorrow and if we have not ordered new beds for this room will do so immediately. Housekeeping team will also replace pillows tomorrow. I can assure you that bathrooms are cleaned daily and will make sure they we remove this room from inventory and have all grouting redone as a matter of... More 

Auckland Region, New Zealand
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 16, 2013

Very clean, modern, staff was friendly and helpful. I would definitely stay again. I was a little worried due to some older reviews on here, but it's pretty clear the hotel went under new ownership at some point, and was in need of some freshening up. I can tell you, the new owner has done a fantastic job. The lobby... More 

Was this review helpful? Yes 1
ASPGM, General Manager at Outrigger Surfers Paradise, responded to this review

Dear Michaell, Many many thanks for such a positive review and I am pleased that much of the work we are doing is being noticed. We appreciate that in a building of 35+ years we must be on top of things and as such with Body Corporate we are working on items such as corridor painting, pool area upgrades and... More 

Surfers Paradise
1 review
4 of 5 stars Reviewed December 12, 2013

A good quality hotel which provided excellent service. Staff on reception were very helpful. Food in Deja Vu was somewhat overpriced compared to what was available nearby but it was presented well. A noisy group in a room nearby was curbed quickly by security after reception had been alerted.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
ASPGM, General Manager at Outrigger Surfers Paradise, responded to this review

Dear HarryS, Great to read you had a great stay with us and I will address with our food and beverage team your comment on restaurant pricing. Our teams are committed to making guests stays great and they will be very happy when provided your feedback on their service. While we want all our guest to enjoy their stay, please... More 

Devon
Top Contributor
64 reviews 64 reviews
55 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed December 11, 2013

Stayed only one night after long haul flights and this hotel ticked all the boxes for us. Warm welcome and easy check in. Able to leave car outside whilst we checked in and transferred our luggage to the room. Found a space in the car park OK, even though it was 11pm. We were offered late check out as we... More 

Was this review helpful? Yes
ASPGM, General Manager at Outrigger Surfers Paradise, responded to this review

Dear Diane-TA, Your feedback on your recent short stay is greatly appreciated and we sincerely hope future stays could be a bit longer. The traffic around Surfers has been a nightmare due to the Light Rail project, but major construction is nearing completion and thankfully night works appear to have been fully completed. We have nearly finished replacing all beds,... More 

Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 10, 2013

My partner and i had a chance to get away recently ( kid free ) We chose to stay at the Outrigger on Surfers Paradise. We had the most unforgettable night and glad we chose the Outrigger. From the start of our stay we were made to feel special. The staff we very kind and were happy to help with... More 

Was this review helpful? Yes
ASPGM, General Manager at Outrigger Surfers Paradise, responded to this review

Dear SharynM, I am thrilled the team at Outrigger Surfers Paradise made your stay so special. While I am older, I also appreciate the comment about a weekend kid free, as gives all a time to unwind. I will be providing a copy of your review to our teams and I know the food and beverage team, especially chef and... More 

Brisbane, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 4, 2013 credit card Amex Card Member Review

Good location and easy access to the main shopping precinct! Only issues was easy GPS access to this hotel as there were road works going on - this is not the hotels problem though. Our stay was great.

Was this review helpful? Yes
ASPGM, General Manager at Outrigger Surfers Paradise, responded to this review

Dear VKumar86, Your review on your recent stay with us is greatly appreciated and certainly understand your comment on the GPS. We are hopeful that all major light rail construction will be completed by the end of this year and access to the hotel and central Surfers is simplified again. Location is a real bonus to our guests and the... More 

2 reviews
4 of 5 stars Reviewed December 3, 2013

My friend booked me with my wife into this hotel for our short stay in Gold Coast. Hotel is near walking distance to all the attraction in Surfers Paradise and great view of the magnificient Gold Coast. Saw the great Hump Whale from my room balcony one morning and managed to get a shot of it with my tele. Saw... More 

Was this review helpful? Yes
ASPGM, General Manager at Outrigger Surfers Paradise, responded to this review

Dear LimR, Many thanks for taking the time to provide comments on your recent stay and also must admit a little jealous as in 8 years of being on the Gold Coast haven't had the fortune of seeing the whales. The sunrises can be really spectacular and especially from the balcony or the beach. I will be sure to pass... More 

Perth
Top Contributor
99 reviews 99 reviews
27 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed November 29, 2013

When we walked into the Outrigger on the Gold Coast, I had to ask myself, "do these people check on your Trip Advisor activity before you come?" Because the service was so good, the place so nice and the complimentary upgrade so unexpected, it was out of the ordinary. They gave us a magnificent room on the 20th floor, and... More 

Was this review helpful? Yes 1
ASPGM, General Manager at Outrigger Surfers Paradise, responded to this review

Dear Scrib310, Many thanks for taking the time to post a review and sincerely appreciate your comments. One of the pleasures as the person responsible for the hotel is to read all reviews, but particularly ones that show we have contributed to a great stay. We truly value all feedback as it allows us the opportunity of enhancing, correcting and... More 

Ormeau, Australia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 27, 2013

They did not have our booking when we arrived , it took over 20 minutes to check in the room smelt and had not been cleaned properly. The staff were friendly and did fix our booking but overall experience was not great

Review collected in partnership with Skoosh

Was this review helpful? Yes 1
ASPGM, General Manager at Outrigger Surfers Paradise, responded to this review

Dear MarieC, Please accept my sincere apologies that your stay was not either what you expected or what we should provide. I will be meeting with our Housekeeping Manager on his return tomorrow to discuss the cleanliness of the room, which in turn we will discuss with the team members involved and reinforce their role in providing our guests with... More 

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