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All 75 Surfers Paradise hotels

Outrigger Surfers Paradise

4.5 of 5 Hotel   |   22 View Avenue, Surfers Paradise, Queensland 4217, Australia
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Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 4 days ago
Scotchy2013 Brisbane, Australia
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407 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Brisbane, Australia
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The Outrigger in Surfers Paradise is staffed by nice friendly and professional personnel, but that's where it ends! The Hotel is old and tired and tries to make a "silk purse of a sows ear" by dressing up the reception area to be nice and bright. We did not sample the Restaurant and Bar , hence no comment here. The... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Good accommodation: staff friendly... no hassle with any questions. Loads of tour info available. BUT when asked about looking after our luggage till later we were told "no problem", also informed that we could have a shower and a change facility was available.... great after a hot day. The down side was the 'facility' was the shower room at the... More

Was this review helpful? Yes 1
OutriggerSPGM, General Manager at Outrigger Surfers Paradise, responded to this review

Dear NM, Many thanks for your great feedback on your stay and apologies re the pool showers. These are currently being addressed with the Body Corporate. I wish we could provide a guest room for shower access after guests have checked out, but as all rooms are individually owned, I do not have that ability, but once we have pool... More

North Mackay, Queensland, Australia
1 review
4 of 5 stars Reviewed 1 week ago

we stayed here the night we got married. when we checked in we told them we had literally, just got married, and they gave us a free upgrade which bumped us up 10 floors, impressive considering it was a friday night and they were under no obligation at all to do anything. our whole stay, nothing was too much, whenever... More

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OutriggerSPGM, General Manager at Outrigger Surfers Paradise, responded to this review

Dear ClaireW, It is always great to help make a guest stay memorable, especially on special occasions such as a honeymoon. While we are not always aware of these special occasions, I know the team when they are made aware will try to make an effort in some way. I will pass on your comments to all teams, so they... More

Narrabri, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Coming from a motel worker (housekeeper, reception and laundary) of a 4 star motel herself, How is this classed as a 5 star hotel and resort? Linen that doesn't fit properly (queen size sheets and materess protector with a safety pin in it on a king size bed), dont take your rubbish out just leave a black garbage bag in... More

Was this review helpful? Yes 1
OutriggerSPGM, General Manager at Outrigger Surfers Paradise, responded to this review

Dear bek689, Firstly the hotel is not classified by AAA Tourism or ourselves as a 5 star resort. I apologies re the issues you faced, but our rooms are serviced daily, unless there is a Do Not Disturb sign on the door. I would appreciate you emailing me on Grant.James@outrigger.com.au so I can obtain the room, number as all rooms... More

Toowoomba, Australia
1 review
5 of 5 stars Reviewed 1 week ago

My husband son and I have just come back from a weekend staying at the Outrigger. The room was really comfortable and the staff were first rate. Nothing was too much trouble. We had a great weekend. I would definitely recommend our stay to others. We were particularly impressed with how the air conditioning would automatically clock on every time... More

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OutriggerSPGM, General Manager at Outrigger Surfers Paradise, responded to this review

Dear LynetteP, Sincerest thanks for the great feedback on your recent stay. With older properties we know e need to work harder and I know our staff are doing all possible to contribute to a guests stay. The airconditioning over the past 12 months has seen significant upgrade and more work next month, but equally we are also doing other... More

Melbourne, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I found the staff to be rude, and didn't go out of the way to assist when requested. The check in took almost an hour, lifts are slow, bed uncomfortable. Birthday weekend was disappointing. Location was only positive point

Was this review helpful? Yes 2
OutriggerSPGM, General Manager at Outrigger Surfers Paradise, responded to this review

Dear Jennalee5090, I was extremely extremely disappointed and upset to read the your comments on the staff being rude. We have made significant changes to our front desk team over the past few weeks, including some staff changes but to allow me the opportunity of following up personally, can you please contact me on Grant.James@outrigger.com.au with you contact number so... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

My family and I have stayed at Outrigger Surfers Paradise many many times before... Mainly for its great location and reasonable rates, especially when we book at the last minute....Now I know why! The last manager was fantastic and he went out if out way to make out stay fantastic!! I think his name was Steve? This visit was absolutely... More

Was this review helpful? Yes 1
ASPGM, General Manager at Outrigger Surfers Paradise, responded to this review

Dear AshleeP, I am extremely disappointed and upset to read the issues you faced with the front desk and be assured this will be addressed with the staff member on Monday morning. As you said you had stayed many many times and know this is not the norm, and please accept my sincerest apologies.. I would really appreciate you contacting... More

Allora, Australia
Contributor
14 reviews 14 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed just the one night which was long enough. First impression, namely the car park left a lot, very dirty and not secure. Had to catch two lifts, one from the car park and then from the lobby to the rooms. Room was a reasonable size and very clean. Lovely bed and a nice out look. No hair dryer and... More

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OutriggerSPGM, General Manager at Outrigger Surfers Paradise, responded to this review

Dear Kel2153. My apologies , that your stay was not as good as expected, and I fully appreciate your comments about the neighbor car park. But I also really pleased to advise that on Friday the shopping center owners (also car park) engaged CARE Parking to manage the facility and they have advised me that an upgrade will commence soon.... More

SE Qld
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

To be fair, we won the package that we're about to review, so we didn't pay for anything but the parking. First, the location is absolutely ideal. We strolled to dinner in the centre of Surfers (at the exceptional Baritlia, see our review). There is a 24/7 Mart,late-hours medical centre and a chemist downstairs, and the new tram line runs... More

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OutriggerSPGM, General Manager at Outrigger Surfers Paradise, responded to this review

Dear JohnsiesonHol, Firstly, congratulations on winning the stay. I appreciate the great detailed review which has been shared with our teams and also the great feedback on Alessandro - one of the truly great staff we have. While the property is an older built property, at present we are undertaking the following: * All guest floor corridors are being re-carpeted... More

Sydney
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The check in girl made us feel very welcome. She immediately upgraded us to the top floor in a lovely ocean view room. Our original booking was for ocean view but not in this amazing category. Great ocean views. A quick walk to the beach and shops. Room service food and service was perfect. Swimming pools and spa were great.... More

Was this review helpful? Yes 4
OutriggerSPGM, General Manager at Outrigger Surfers Paradise, responded to this review

Dear DrewBoySydney. I am thrilled you had such a great stay with us and really appreciate the comment about our Guest Service gent. Our staff can make such a positive difference to your stay and I know they really aim to do that. Location is a real benefit for most of our guests, 1 block from the beach and the... More

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Additional Information about Outrigger Surfers Paradise

Also Known As:
Outrigger Surfers Paradise Hotel
Outrigger Surfers Paradise Hotel Surfers Paradise
Holiday Inn Surfers Paradise
Surfers Paradise Holiday Inn
Outrigger Surfers Paradise Gold Coast
Address: 22 View Avenue, Surfers Paradise, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#12 On the Beach Hotel in Surfers Paradise
#22 Luxury Hotel in Surfers Paradise
#30 Family Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Outrigger Surfers Paradise 4.5*
Official Description (provided by the hotel):
Outrigger Surfers Paradise is located in the heart of Surfers Paradise, on Queensland’s famous Gold Coast. Perfectly situated at the centre of the entertainment precinct and only 100 metres from the iconic Surfers Paradise Beach. The hotel offers 411 spacious, refurbished hotel rooms with sweeping views of Surfers Paradise and the Pacific Ocean. Featuring a spacious pool area, children’s wading pool, spa, tennis court, gymnasium, business centre and conference facility, Outrigger Surfers Paradise is the ideal choice for business and leisure travellers. At Outrigger Surfers Paradise, everything is at your fingertips, the only decision you’ll need to make is what to do first. Beach, attractions, shopping, nightlife or dining are just moments away. Relax on white sandy beaches under the warm gold coast sun; indulge in endless dining and entertainment options or experience the Gold Coasts world famous theme parks. Just a one minute walk to the iconic Surfers Paradise Beach, or one block from the dining and entertainment hotspots found on Cavill and Orchid Avenues, discover why Outrigger Surfers Paradise is the perfect base to explore the fun, vibrance and entertainment the Gold Coast is famous for. ... more   less 
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