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Soul Surfers Paradise

5.0 of 5 8 The Esplanade, Surfers Paradise, Queensland 4217, Australia (Formerly Sea Temple Surfers Paradise)
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Soul Surfers Paradise
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Soul Surfers Paradise
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461 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Surfers Paradise, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed there in one bedroom apartment in Nov 2014. It was nice apartment, clean and tidy. I agree with other reviews that service is far from excellence - but truly speaking its normal for Australia. We just speak kindly with reception lady and she gave us a bit more than we expected, including high floor and some toys for our... More 

Was this review helpful? Yes 1
Derby, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed for two nights January as a mini honeymoon. The building is beautiful, our 1 bedroom apartment was huge with stunning views and was in very good order. The staff were always friendly and helpful, although there never seemed to be very many of them around. The location is great, with all the hustle and bustle of Surfers outside... More 

Was this review helpful? Yes 1
Rob E, General Manager at Soul Surfers Paradise, responded to this review

Dear 'Ben19841208' Thankyou for taking time to write about your recent stay at Soul Surfers Paradise. I was pleased to read that you were able to have a 'mini-honeymoon' break at Soul recently. Thankyou for commenting on the 'beautiful' building and 'friendly & helpful' staff members. You are right, there are some great options for Dining close by to Soul,... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Stayed here over a weekend for 2 nights. Amazing property in both location and quality however it is let down by a pretty poor operator that tries to cut corners. There is a lack of staff. No umbrellas available whilst it was raining outside (apparently they only have 10 umbrellas) No towels available at the pool area (2 left in... More 

Was this review helpful? Yes 1
Rob E, General Manager at Soul Surfers Paradise, responded to this review

Dear 'Branko D' Thankyou for your recent review of Soul Surfers Paradise I was very pleased that you food the building and location Amazing Thankyou for your feedback and comments on staffing levels. I can assure you that my leadership team and I have absolutely no interest in ever 'cutting corners' to save cost. It is my absolute goal to... More 

Brisbane, Australia
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Where do I start? We stayed in a one bedroom apartment which was lovely – spacious, well appointed, high-end décor and extraordinary views. And that’s where the positive review ends. “The world’s most iconic beachfront hotel” – are they serious? The arrival. Prepare to be underwhelmed. The reception area lacks any theatre or sense of grandeur. The reception staff uniforms... More 

Was this review helpful? Yes 2
Rob E, General Manager at Soul Surfers Paradise, responded to this review

Dear 'Wanda_Lust_1974' Thankyou for taking the time to review Soul Surfers Paradise. Clearly your recent stay with us was far from what you or I would consider a great experience. Soul prides itself on offering a seamless guest experience from the moment your arrive, to the time you depart, so your constructive feedback is important for my team and I... More 

Sydney, Australia
Top Contributor
60 reviews 60 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed at Soul for 3 nights over Australia Day long weekend. The location is right in the centre of everything, absolute beachfront, with a few great cafes at the door step. The apartment itself is gorgeous, big spacious and airy with an incredible uninterrupted view of the ocean (we were on Level 15, right in the centre of the... More 

Was this review helpful? Yes 1
Rob E, General Manager at Soul Surfers Paradise, responded to this review

Dear 'Miss Motivated' Thankyou for your recent review on Soul Surfers Paradise I am really pleased that you had a great stay and found the facilities at Soul to your liking. I totally agree that we are in the best location and have amazing facilities (but I am biased !) Thankyou for your feedback regarding pool deck service, housekeeping and... More 

Oklahoma
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Stayed there for a week and even though the room was excellent, the hotel had some flaws that wanted me to write this review as it appears the staff is reading them and might give some idea how to fix those issues. Someone already complaint about the waiting time for the lifts and it's so true. 7x story high building... More 

Was this review helpful? Yes 3
Rob E, General Manager at Soul Surfers Paradise, responded to this review

Dear 'Bob B' Thankyou for your recent review on Soul Surfers Paradise, its appreciated. Your are correct in your comments about the team, here at Soul, reading TripAdvisor comments. Feedback (positive or negative) is very important to myself and my team and gives us a perfect opportunity to get better at what we do. I note your comments regarding lift... More 

Maroochydore, Australia
Contributor
19 reviews 19 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed in a 2 bedroom skyview apartment (5702) this week. The hotel itself has that great new feel and the pools & fitness rooms are also good. Breakfast at seduction restaurant was also great. Our room however didn't feel like it was in the same hotel. Dirty marks over the tiled floor, crayons left behind the door in the second... More 

Was this review helpful? Yes 2
Rob E, General Manager at Soul Surfers Paradise, responded to this review

Dear 'BustaStu' Thankyou for taking the time to review Soul, Surfers Paradise. I was pleased to read that you found that the facilities at Soul were to your liking and you also had a great breakfast experience in Seduction. I was sorry to learn about the housekeeping issues (crayons and coins) under the bed in your second room and the... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Soul is becoming our regular holiday place. We can't fault it. Free wifi, close to beach and the mall and close to our favourite pizza place Vapianos. Big bath and heavy dark curtains for sleeping in. It is all that we want on a holiday. Service people are lovely. My son loves it too and always wants to stay for... More 

Was this review helpful? Yes 3
Rob E, General Manager at Soul Surfers Paradise, responded to this review

Dear 'Paula D' Thanks for the great comments on Soul Surfers Paradise As a regular guest, your feedback is especially important to my team and myself. Its good to know that your keep having a great experience On a side note, I love Vapianos too ! Best Regards Rob Everett General Manager More 

Senior Contributor
30 reviews 30 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

The apartments are amazing. It is located right in front of Cavill Mall, in the heart of Surfers. Restaurants, shops and beaches are at your doorstep. There is no other perfect location to stay in at the Gold Coast!

Was this review helpful? Yes 1
Rob E, General Manager at Soul Surfers Paradise, responded to this review

Dear 'Anonymous A' Thankyou for taking the time to write about your experience at Soul. I was delighted to read your review, and very happy that you found the property location and apartments amazing. Thanks again Rob Everett General Manager More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

We stayed Jan 5 - 11 2015 and had a really wonderful stay. Being that the hotel was completely full, we weren't able to check in early on arrival, but that's only natural at such a busy time and we didn't mind having a wander and a nice walk on the sand while we waited for our room (the hotel... More 

Was this review helpful? Yes 1
Rob E, General Manager at Soul Surfers Paradise, responded to this review

Dear 'Tori M' Thankyou for the great feedback regarding your stay at Soul - its appreciated ! I am really pleased that you & your family had a great stay over the Summer period, and made good use of the facilities. Your 5 year old sounds like my son, ie loves both the indoor and outdoor pools. They are great... More 

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Additional Information about Soul Surfers Paradise

Address: 8 The Esplanade, Surfers Paradise, Queensland 4217, Australia (Formerly Sea Temple Surfers Paradise)
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Soul Surfers Paradise 5*
Number of rooms: 160
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Also Known As:
Soul Surfers Paradise Gold Coast
Hotel Style:
#1 On the Beach Hotel in Surfers Paradise
#1 Luxury Hotel in Surfers Paradise

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