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All 74 Surfers Paradise hotels

Hilton Surfers Paradise Hotel & Residences

5.0 of 5 Hotel   |   6 Orchid Avenue, Surfers Paradise, Queensland 4217, Australia
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Ranked #21 of 74 hotels in Surfers Paradise
A recent review
5 of 5 stars Reviewed May 17, 2013
Vicky T sydney, Australia
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1,342 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (353)
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There are newer reviews for Hilton Surfers Paradise Hotel & Residences
See the most recent reviews
sydney, Australia
1 review
5 of 5 stars Reviewed May 17, 2013

exceptional service and quality hotel. cleanliness of room service of one day dissapointed us slightly but apart from that, no faults with this hotel stay. would definitely recommend it and stay again f in surfers paradise.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Vicky T, Thank you for your review, I appreciate your feedback. I am pleased to read you enjoyed your stay at Hilton Surfers paradise and I hope we can welcome you back soon. Best regards, Chris Partridge General Manager More

Melbourne, Australia
2 reviews
5 of 5 stars Reviewed May 17, 2013

A beautiful place to stay. Note: Deluxe room is a "guest room" which has an ocean view. Guest room is a deluxe room with hinterland view. The executive room is a bit larger with access to executive floor and mostly better views. The buffet breakfast is excellent.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Jennifer R, Thank you for your review. I appreciate your feedback. I am pleased to read you had a wonderful stay and you enjoyed the buffet breakfast. I look forward to welcoming you back soon. Best regards, Chris Partridge General Manager More

Geelong, Australia
1 review
5 of 5 stars Reviewed May 16, 2013

Service, amenities, location everything was excellent. The staff really make the difference. The restaurant and cocktail bar are a great experience and the excutive club is one of the best upgrades I've had. Great value for money.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Lisa D, Thank you for taking time to review the hotel. I appreciate your feedback. I am very pleased to see you enjoyed your stay with us. Thank you for choosing to stay at Hilton Surfers Paradise. Best regards, Chris Partridge General Manager More

Merrimac, Australia
Contributor
15 reviews 15 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed May 16, 2013

I recently took my wife to the Surfers Paradise Hilton. As I have been to many Hilton Hotels, I always had a pleasurable experience staying at this chain of Hotel. Because of this we are Honours members we normally get looked after. But sadly not this time. So many things made it an unforgettable night in all the worst ways.... More

Was this review helpful? Yes
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear barbruce, Thank you for posting your review, all feedback is important to the hotel. I was sorry to see that you did not enjoy a great experience on this occasion and do apologise that no-one at the hotel has contacted you as requested. We had an opportunity to address your concerns while at the hotel and I am sorry... More

Rockville, United States
1 review
4 of 5 stars Reviewed May 15, 2013

The Hilton offered very nice accomodations in Surfer's Pardise. My only concerns was a bit a noise but that comes with that neighborhood and the lobby really didn't provide a place to hang out and chat with folks. The room was very nice with a balcony and the bed was super comfortable! The staff were easy to speak with and... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Cynthia N, Thank you for taking the time to review the hotel. I appreciate your feedback. I am pleased to see you enjoyed your stay and found our staff very helpful. We hope to see you back again at Hilton Surfers Pardise. Best regards, Chris Partridge General Manager More

Bardon, Australia
1 review
3 of 5 stars Reviewed May 14, 2013

Loved the location of the hotel, the room was great and the facilities excellent. Only ONE thing let it down. Ater reading on the HILTON WEBSITE that if you spend $18 or more at the bar, food shop, retail or restuarant that the $15 car parking fee will not apply I followed this and yet was informed by the unhelpful... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Hayley H, Thank you for posting your review, I appreciate your feedback. I apologise for the confusion relating to parking charges at the hotel, this is under review at this time as to a more appropriate offering. Best regards, Chris Partridge General Manager More

Sydney, Australia
Top Contributor
104 reviews 104 reviews
56 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed May 12, 2013

This was my second time staying a this hotel. Overall it was nice but nothing too special, the rooms are a good size, the staff are helpful and the hotel is conveniently located with easy access to the beach, restaurants and shopping.

Was this review helpful? Yes
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear AdventureLive, Thanks for posting your review, I was pleased to see that in general your stay met expectations. We look forward to seeing you back soon. Best regards, Chris Partridge General Manager More

Adelaide, Australia
Top Contributor
53 reviews 53 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 12, 2013

Very bland decoration, no art works. Good breakfast in Food Store. Room good size, fittings ordinary. Great balcony, no furniture. Great views of Surfers Paradise beach. Only one arm chair in room, on computer showed two. Tried to get another arm chair without success, eventually received a plastic upright chair. Everyone polite and helpful.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Reviewer, Thank you for posting your review, I appreciate your feedback. I have noted your comments regarding the interior design of the hotel which reflects a contemporary approach to creating an urban retreat at the heart of Surfers Paradise. I am pleased you enjoyed the views. Thanks for staying at Hilton Surfers Paradise and hope we see you back... More

1 review
4 of 5 stars Reviewed May 8, 2013

We stayed 2 nights in an Executive King Relaxtion Room - the room was lovely, bed extremely comfy - unfortunately there was hair all on the bathroom floor - minor I know but not nice. The noise unfortunately was horrendous from Orchid Road we were woken from our sleep both nights to fights and commotion our room was on the... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear Reviewer, Thank you for posting your review, I appreciate your feedback. I was pleased to see you enjoyed your stay and in particular dinner at Salt grill celebrating your anniversary. I am sorry that we had to attend to some housekeeping issues on arrival. Thanks for staying at Hilton Surfers Paradise. Best regards, Chris Partridge General Manager More

Brisbane, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed May 8, 2013

My partner and I recently stayed in the Hotel. The check in staff were excellent, we had requested a high room and room upgrade which was provided. So far everything was going well. We arrived in our room to find a large wet patch on the carpet next to the balcony...yuk. We contacted reception (as our bucket of ice arrived... More

Was this review helpful? Yes
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review

Dear megandavis2005, Thank you for posting your review, I appreciate your feedback. I am sorry that the room originally allocated to you had an issue with water egress from the balcony and for the inconvenience caused by the twin bed configuration. But was pleased we recognised this by offering a bottle of sparkling. It was good to see you enjoyed... More

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Additional Information about Hilton Surfers Paradise Hotel & Residences

Address: 6 Orchid Avenue, Surfers Paradise, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Surfers Paradise Hotel & Residences 5*
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Also Known As:
Hilton Surfers Paradise Hotel And Residences
Hilton Surfers Paradise Hotel & Residences Gold Coast

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#6 Spa Hotel in Surfers Paradise #10 Family Hotel in Surfers Paradise #10 Business Hotel in Surfers Paradise #15 Romantic Hotel in Surfers Paradise #16 Luxury Hotel in Surfers Paradise
Hotel Class
Official Description (provided by the hotel)
Hilton Surfers Paradise is the definitive Hilton experience bringing style and sophistication to one of Australia's most energetic cities. Featuring a Hilton Hotel, boutique shopping mall and residences managed by Hilton, the Hilton Surfers Paradise represents an irresistible combination of location, ambiance and service in the heart of the Gold Coast. ... more   less 
Number of rooms
281

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